Dodge Journey Complaints (2019)

102 consumer complaints on file.

#11690544September 30, 2025
EXTERIOR LIGHTING
Bought this 2019 dodge journey in Aug 2020. Immediately noticed the headlight condensation. Brought it to the dealership to investigate and they told me it would require a whole new headlight part that would be chargeable and not covered under any warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690553September 30, 2025
SEAT BELTS, AIR BAGS
A few years ago the passenger seatbelt beeper stopped working. Unsure if air bags will deploy in a crash or not since the seat isn't detecting a person. Mentioned to dealership and told it would be a costly repair to check all the wiring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688134September 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The back up camera on my 2019 Dodge Journey is currently displaying either a blue, black or upside down picture. This is the same problem that is described in your recall notice for Dodge Journeys made between May of 2019 and February of 2020. My car was built in March of 2019. Is the NHTSA reviewing production of cars made prior to May of 2019?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687773September 17, 2025
EXTERIOR LIGHTING
Headlight condensation because of improper seal causing damage and blown headlamp
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679700August 10, 2025
VISIBILITY/WIPER
Rear wiper works only in reverse, fuse was replaced and the problem still continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674194July 17, 2025
UNKNOWN OR OTHER
My vehicle, despite never displaying any warning lights or previous issues, unfortunately experienced a sudden failure while I was driving my children home. The car abruptly stopped functioning in the middle of the road, which nearly resulted in a collision with other vehicles, leaving us stranded as other cars passed by. I have since contacted Dodge and discovered online reports of transmission problems with the 2019 model, although, for reasons unknown, my specific model year is not listed. This was very dangerous and I am stuck with the repairs on a car I have not had long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663982May 30, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Vehicle: 2019 Dodge Journey Issue: Rearview Camera Failure / Malfunction I am reporting an ongoing issue with the factory-installed backup camera in my 2019 Dodge Journey. The camera has been malfunctioning for several years. The camera intermittently displayed a blank screen, glitching image, or the image would appear upside down when shifting into reverse. Over time, the issue worsened, and the camera now fails to display any image at all. This poses a significant safety concern, especially since reverse cameras are a federally required safety feature on vehicles manufactured after 2018. Despite attempted inspections, no clear fix was provided, and I believe this may indicate a manufacturing defect. I am requesting that Chrysler/Stellantis acknowledge this issue and investigate whether other owners have experienced similar problems. A technical service bulletin, warranty extension, or recall may be appropriate, depending on findings. Please advise if any repair support, diagnostic guidance, or goodwill assistance is available to address this safety-critical system failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661847May 19, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The rear backup camera will fail often and stay off without any warning I was just pulling into my garage and it stopped halfway. This type of equipment failure seems to be a big issue because if I am around my kids at school or really anywhere where I use my backup camera which that's how I mainly Park then I could hit somebody and I wouldn't know because the camera stops working in the middle of me backing up. The fuse boxes have been checked and there is no issues with them so I'm not sure how to fix the backup camera issue when it will kind of work but then it's like it has a short or something but I feel like it's a bigger public safety issue when I know other people with the same vehicle has this issue too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661900May 19, 2025
POWER TRAIN
Transmission failure at 43,226 miles, costing me $7,471.96. Replacement required. These are known to be a faulty transmission having recalls at this time up through 2016. Mine is not yet included but should be as they are the same unit. A failure like this is uncalled for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656424April 23, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The engine coil packs and spark plus were faulty. After we paid the dealership 700 to fix WHICH WAS NEVER FIXED then we fixed on our own paid a family friend to look at and fixed and then to another dealer to fix NEVER WERE fixed which cause faulty engine and engine collapsed. When told the dealer ship the problem they told us they couldn’t look at it until 2 weeks from that day and then we had to pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645595February 28, 2025
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2019 Dodge Journey. The contact stated that while driving at various speeds, the rear brake lights intermittently illuminated independently. The brake warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the brake module, Part number: 68397222AA; needed to be replaced. The vehicle was not repaired due to the parts being discontinued in October 2024. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,047.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643106February 17, 2025
UNKNOWN OR OTHER
Since we purchased our journey in 2019 the backup camera will either stop working, show upside down images or completely stop functioning, took to dealer and was told software update would resolve it, they did something but nothing fixed it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638415January 24, 2025
ELECTRICAL SYSTEM
The liftgate wiring harness is malfunctioning, causing my wiper blade in the rear to be working when it’s not turned off and turns off when you try to work it and my reverse lights are not working. Everything that I have looked up points to the liftgate rear wiring harness has been damaged somehow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628792December 4, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Windshield is coated with a plastic to prevent rock chips. The wipers have grooved the plastic. If the sun is shining and we were to try to clean the windshield it would be very hard to see the road. Seems like a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627974November 29, 2024
AIR BAGS
The contact owned a 2019 Dodge Journey. The contact stated that while the vehicle was completely stopped, another vehicle driving at 55 MPH rear-ended his vehicle. There were no air bags deployed upon impact. The contact mentioned that the owner's manual had verbiage that contradicted that air bags do not deploy when involved in rear-end collisions. The contact stated that the trailer hitch absorbed the majority of the impact from the crash. The contact suffered whiplash, but medical attention was not received. The fire department and police arrived on the scene. Police and fire department reports were filed. The vehicle was able to be driven away from the crash site. The contact stated that the following week, while driving, all of the air bags deployed without any impact. The contact suffered a concussion, and his dog, who was sitting in the rear center seat, died as a result of his injuries. The fire department and police arrived on the scene. The Police and fire department filed reports for the second time. Medical attention was not received. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure, and their insurance adjuster informed the contact that the air bags performed as designed to not deploy in a rear-end collision. The failure mileage was approximately 80,000. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11624718November 12, 2024
UNKNOWN OR OTHER
The backup camera fails to work daily. It started out once in a while. Then it became more and more frequent. Every once in a while it will come on, but only for a few seconds. The image may or may not be upside-down. This has been reported with other 2019 Dodge Journey vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622989October 31, 2024
UNKNOWN OR OTHER
Back up camera stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621136October 21, 2024
SEAT BELTS
Seat belt beeper stoped working. Seat belt gets stuck out. Now cut the seat belt holder thing. Does not protect. Does not lock does not hold back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618822October 9, 2024
ELECTRICAL SYSTEM
Rear camera only turns on 30% of the time. The camera is in the rear view mirror and when it doesn’t work it puts a black screen in the rear view mirror putting many lives in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609867August 21, 2024
UNKNOWN OR OTHER
My backup camera is a safety concern because it does not work. Also, my headlights are defective because moisture gets into them. These issues should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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