Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11493874November 16, 2022
POWER TRAIN
In the past 3 years I have had my transmission go out on my vehicle 3 times. All 3 times I was driving when it happened and my car just stopped shifting or would not shift past 2nd gear. I have spoken to numerous mechanics about this issue, and every single one has told me that is a know issue with my specific type of dodge. It is an extreme safety issue to be getting on the freeway and have your transmission suddenly stop working. It is also ridiculous that consumers should have to come out of pocket 5K every 20,000 miles or so to fix or replace a defective transmission that dodge refuses to deal with. I contacted Dodge customer service to try and get my transmission fixed and was told that since they have not recalled it, they will not help me cover the cost. What I don't understand is why they have not issued a recall. If dodge service centers know about the issue, then dodge corporation should, and they should have dealt with this year's ago. I have documentation of the first 2 repairs, and an estimate for this latest one but can not include them from the device I am on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492358November 4, 2022
SEATS
On November 2nd, 2022, while driving home with my teenage son in the passenger seat with his head leaning back on the headrest, the headrest spontaneously sprang/deployed and thrust his head forward toward the front of the car. When we got home, I looked into the headrest and found the latching pin broke away from the housing and deployed the headrest. This is available for inspection as I cannot put the broken headrest back into my vehicle. Fortunately, my son was not injured as far as we know. We will be having the local dealership look at the headrest tomorrow 11/5/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489471October 16, 2022
SEATS
The driver side headrest has snapped from its plastic hinges inside that keep the front cushion part attached the the back plastic cover. It happened while I was driving with my children in the vehicle and could have caused an accident!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485446September 20, 2022
STEERING
The contact's wife owns a 2013 Dodge Journey. The stated while driving 65 MPH, the power steering assist failed without warning. The contact used excessive force to steer the vehicle off to the side of the roadway. The contact got a ride home and trailered the vehicle back to his residence. Upon investigation, the contact discovered NHTSA Campaign Number: 16V273000 (Steering). The dealer was notified of the issue and the contact was informed that the VIN was not included in the recall. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485147September 19, 2022
AIR BAGS
The front passenger head rest deployed while parked due to the plastic piece inside the head rest broke that holds the pin that locks the head rest in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484010September 12, 2022
VEHICLE SPEED CONTROL:THROTTLE, ENGINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
The contact owns a 2013 Dodge Journey. The contact stated that on numerous occasions while driving at various speeds, the vehicle stalled without warning. The contact then stated that her husband was able to tow the vehicle to the residence. The vehicle was then towed to the dealer where they disconnected the Bluetooth module. The contact stated that the vehicle was operable however, a few days later, while driving, the check engine and throttle body warning lights illuminated, and the vehicle stalled again. The contact stated that she allowed the vehicle to rest for fifteen minutes to before being able to restart the vehicle. Additionally, the contact stated that the vehicle had been taken to an inspection station to be inspected but failed due to the mass air flow sensor. The contact stated that she took the vehicle to an independent mechanic where it was diagnosed that the mass air flow sensor needed to be replaced. The mass air flow sensor was replaced however, the vehicle failed inspection again. The contact then stated that on another occasion while driving, the vehicle failed to respond while the accelerator pedal was depressed and stalled without warning. The traction control, check engine, and the electronic throttle control warning lights remained illuminated. The contact was concerned for her safety while operating the vehicle. The contact then stated that she took the vehicle to another independent mechanic where it was diagnosed that the throttle body and crankshaft needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was repaired multiple times for the throttle body, crankshaft, and mass air flow sensor; however, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483697September 9, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2013 Dodge Journey. The contact stated that the ABS and brake warning lights were illuminated on the instrument panel. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced a similar failure as mentioned in NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The vehicle was not repaired. The dealer was contacted and stated that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475132July 21, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
I was getting into leave my car and three lights came up. The traction light, ABS, and my Brake light. It rained really hard yesterday and now I have all three lights on my dash. Supposedly the recall is no more and I have to pay out of pocket. I just bought this car back in May of 2022. I should not be held responsible for paying out of pocket for this recall. I need help getting this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468793June 11, 2022
SUSPENSION
I purchased a 2013 dodge journey approximately 8 months ago. Before I bought it I asked the salesperson if the front end was out of alignment, as it pulled to the right. He told me everything was checked, and it was in excellent condition. He told me the reason it pulled to the right is that the roads were made with a slight slant for water to run off. It continued to pull, although it was drivable. When the snow fell, Oct. 2021, and the roads were packed with snow and ice I could barely keep the vehicle on the road. It kept wanting to swerve off the road to the right. I had to drive 20 miles an hour to and from work on bad roads. There were times I had to stop as I felt little to no control. I had never had anything like this happen to me. I called Iron Trail Motors in Virginia, MN (where I purchased it) and explained what was happening. The person I spoke to said their car was slipping back and forth, also. She said she had an SUV and they aren't easy to control in the winter. I've had to replace 3 different wheel bearings in that time. I was just in the shop last week. They told me the reason the wheel bearings were going is the LR and RR upper and lower control arms were bad. Lateral links. They must have been bad when I bought the vehicle, along with many other repairs. The work they need to do is $1200 -$1700. I was informed driving with a bad control arm is dangerous. To start, a control arm is a hinged suspension link situated between the chassis and the suspension upright or hub that attaches to the wheel. If something is wrong with the control arm, the following can happen: Your steering will be unpredictable and hard to control Your vehicle may pull to one side, even when you are holding the steering wheel straight It still needs to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467664June 5, 2022
SEATS, UNKNOWN OR OTHER
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465087May 18, 2022
ENGINE AND ENGINE COOLING
The contact owned a 2013 Dodge Journey. The contact stated while driving 60 mph, the vehicle began to deaccelerate its speed and multiple warning lights were illuminated. The contact stated she saw smoke exiting under the hood and parked on the side of the road. The contact was able to exit the vehicle with her 3 children before the vehicle exploited into flames. The contact stated no one was injured or sought medical attention. The contact stated the fire department extinguished the fire and a fire report was filed. A police report was also filed. The vehicle was deemed a total loss by the insurance company. The vehicle was towed to towing lot. The vehicle was not diagnosed. A dealer was not contacted. The contact called the used dealer where she bought the vehicle and made them aware of the failure. The VIN was associated with NHTSA Campaign Number: 15V431000 ( Engine and Engine Cooling). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459336April 2, 2022
SEATS
The passenger side headrest popped open when no one was in the passenger seat. Scared me half to death!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455584March 7, 2022
ENGINE, ELECTRICAL SYSTEM
Our 2013 Dodge Journey (only owners) has had a few recalls and had multiple challenges with overheating within the engine. Although, We have had all the recalls we are aware of completed it continues to shut off and not start. Ours, our children, and other passengers safety has been at risk as we have been strained with no running vehicle and the unknown if the vehicle will just shut off while in operation. While we can not guarantee the sources of the general internet it is a common search and alignment to say an abundance of 2013 Dodge Journey owners have experienced this and have been searching for answers yet have not received an adequate response. Our vehicle has been inspected by a Dodge facility, and two other independent mechanics to no avail we are in this situation with no answers nor solutions. Our check engine light has been present since we can remember and we were told on multiple attempts even after the engine beauty cover recall that it was ok, obviously it’s not and is sad the quality of the engine lasted barely 128,000 miles. Our Journey has been un-drivable as it is stated to need a new engine from the overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453022February 19, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle will not start. Took to dealership and they charged battery. After repairing some recommendations I got the car back and it wouldn’t start. Same issue as before, I took it back and they said it was dead battery. I paid for a new battery and drove it home. Next day it would not start. I’ve been reading some reader boards and I’m told it has to do with wiring to the transmission. It gets cold in Alaska and my daughter and granddaughter can’t be stranded in inclement weather. Tested the starter and the alternator and both are good. New battery and new key fob battery and still a no go. Dodge needs to figure this out, as their certified mechanics can’t seem to diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444534December 21, 2021
AIR BAGS
Driver headrest deployed while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444206December 17, 2021
SEATS
I noticed today that the front passenger headrest popped apart, or deployed. I am not sure exactly what to call it. I had no front seat passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441765November 26, 2021
AIR BAGS
On November 26th as I was driving the headrest just popped and hit the back of my head, after doing a little bit of research I found out it's actually an airbag, nothing hit the back of the seat since I was the only one in the car, I'm concern as to how this had happened and if the other headrest will go off as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437751October 22, 2021
AIR BAGS
The contact owns a 2013 Dodge Journey. The contact stated that while driving at unknown speed, the air bag warning light illuminated continuously. The vehicle was taken to an independent mechanic where a diagnostic test was not yet performed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 108,800. The VIN was not provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437134October 18, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2013 Dodge Journey. The contact stated that while operating the vehicle, the check engine, traction control, and ABS warning lights remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ABS module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436344October 11, 2021
POWER TRAIN
It sound like My transmission is going out. The car is shaking when stopped at red light. I was pulling off it took it a long time to move it was making a whining sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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