Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10845839March 9, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839959March 4, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
12/7/15 TOOK 2009 JOURNEY WITH 58575 MILES TO DODGE DEALERSHIP BECAUSE THE WINDSHIELD WIPERS WERE COMING ON BY THEMSELVES. DEALERSHIP REPLACED 2 WINDSHIELD WIPER SWITCHES COSTING $552.44. DROVE VEHICLE OUT OF SHOP 12/8/15 GOT 1/4 MILE AWAY AND WIPERS TURNED ON BY THEMSELVES IN ADDITION THE LEFT SIGNAL TURNED ON. DROVE BACK TO DODGE PICKED UP LATER AND WAS ADVISED THEY UPDATED TIPM SOFTWARE - NO CHARGE BECAUSE I CALLED DODGE COMPLAINTS. 2/26/16 PROBLEMS STATED AGAIN CURRENTLY HAVE APPOINTMENT TO BRING BACK TO DODGE DEALERSHIP 3/7/16 WILL UPDATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839652March 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), WHEELS, UNKNOWN OR OTHER
END OF VALVE STEM SHOT OUT OF STEM WHILE TRYING TO AIR UP TIRE, END CORRODED AND BROKE, REPLACED STEM AND SENSOR UNIT. SEEMS THAT THIS IS A SERIOUS PROBLEM WITH THE METAL TYPES THAT ARE PUT ON AND INSTALLED AT THE FACTORY ON THESE MODELS CARS. EVEN SERVICE STATION (FIRESTONE) SAID THEY HAVE COLLECTION OF BAD STEMS ON THESE VEHICLES. I GOT LUCKY THAT I NOTICED AIR PRESSURE INDICATOR LIGHT WAS ON AN TOOK IT TO STATION TO AIR UP TIRE WHEN I TRIED TO PUT AIR IN TIRE AND END SHOT OUT LIKE A ROCKET AND THEN I LOST ALL THE AIR IN MY TIRE. WHAT HAS TO BE DONE TO HAVE THIS ISSUE TAKEN CARE OF BY THE MANUFACTURER WHEN THESE ARE OBVIOUSLY DEFECTIVE. DOES SOME ONE HAVE TO BE DRIVING DOWN THE ROAD GET IN AN ACCIDENT BECAUSE THE STEM BLOWS OUT AND THEY GET A FLAT OR BLOW A TIRE. MY CAR WAS STATIONARY AT THE TIRE PUMP AT THE TIME THIS HAPPENED, I CALLED ROAD SIDE ASSISTANCE TO REMOVE MY TIRE BUT THERE WAS NOTHING THEY COULD DO OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839778March 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V373000 (ELECTRICAL SYSTEM:IGNITION SWITCH). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839369March 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838715February 26, 2016
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THERE IS A ELECTRICAL MALFUNCTION IN THIS VEHICLE FUSES GO OUT EVERY COUPLE OF MONTHS, DUAL CONTROL HEAT RIGHT SIDE DOES NOT HEAT, ALSO WHEN DRIVING BURNING SMELL COMING OUT OF HEAT WENT, HAD SEVERAL PARTS REPLACED. I CONTACTED MANUFACTURER REGARDING THE ISSUES, THEIR REPLY WAS " WE ARE SORRY THAT YOU HAVE ISSUES BUT WE CANNOT HELP YOU", PURCHASED AFTER MARKET WARRANTY AND THEY REFUSE TO COVER THE HEAT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838194February 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837565February 22, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS EXPERIENCING THE FAILURE SEVERAL MONTHS PRIOR TO THE RECALL NOTIFICATION WAS RECEIVED. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SEVERAL REPAIR SHOPS WHO WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION. THE MECHANIC REPLACED THE BATTERY AND THE IGNITION SWITCH, BUT THE FAILURE CONTINUED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM). THE CONTACT WAS UNABLE TO OBTAIN THE PART FROM THE DEALER TO RECEIVE THE REPAIR FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836441February 16, 2016
ELECTRICAL SYSTEM
HAVE A RECALL LETTER SENT TO FIX MY DODGE WIN....CALLED FOUR DIFFERENT DEALERSHIPS...CLOSEST ONES TO ME 78247 TWO DIDN'T HAVE OPENINGS TILL END OF MARCH...ONE WASN'T TAKING ANYMORE APPOINTMENTS..AND THE LAST ONE WAS FIRST COME FIRST SERVE MEANING I WOULD HAVE TO LEAVE MY CAR THERE FIVE DAYS FOR AN HOUR LONG FIX AND THEY WOULD GET TO IT WHEN THEY WOULD GET TO IT....OBVIOUSLY I DO NOT NORMALLY GO TO DEALERSHIPS FOR REPAIRS BECAUSE OF THE LACK OF DEVICE..CASE IN POINT AND THE OVERCHARGES FOR SIMPLE REPAIRS. AT THIS POINT IT LOOKS AS THOUGH NO DEALERSHIP IS WILLING TO TAKE TIME FOR A RECALL FIX ON THEIR OWN PRODUCT. WHAT OTHER WAY..MEANS IS THERE TO FIX THIS SINCE IT SEEMS I'M ON MY OWN UNTIL THIS PART BREAKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836519February 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE OR WHEN DRIVING ACROSS BUMPY ROADS, THE VEHICLE'S ELECTRICAL SYSTEM WOULD FAIL WITHOUT WARNING AND ALL ALARMS SOUNDED HOWEVER, THE VEHICLE WOULD REMAIN ON AND WOULD STILL BE ABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836305February 15, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
THE FAILURE THAT OCCURRED ON FEB 12,2016. PUT THE LIFE OF MY CHILD AND MYSELF IN EMINENT DANGER. WHILE TRAVELING 70 MPH IN THE HIGH SPEED LANE, WITH MODERATE TRAFFIC ON THE HIGHWAY, THE CAR SUDDEN SHUT OFF. THE DASHBOARD WENT BLACK, THE ENGINE STALLED AND THE CAR BECAME ALMOST IMPOSSIBLE TO DRIVE. NOT ONE INDICATOR LIGHT ON THE INSIDE OR THE OUTSIDE OF THE VEHICLE WORKED, I REACHED FOR HAZARD LIGHTS THAT DID NOT RESPOND, THE GAS PEDAL WAS UNRESPONSIVE. THE STEERING WAS SLOW AND HARD TO USE- POWER STEERING WAS NOT AVAILABLE. BRAKES SEEMED SLOW TO RESPOND. I KNOW FOR CERTAIN HAD I COLLIDED WITH ANY ITEM THE AIRBAGS WOULD ABSOLUTELY WITHOUT A DOUBT NOT DEPLOYED. THE CAR HAD SIMPLY DECIDED TO "SHUT OFF", I PUT THE CAR IN NEUTRAL HOPING TO CONTINUE ROLLING FORWARD DOWN THE HIGHWAY WITH TRAFFIC. I WAS ABLE TO MUSCLE THE CAR TO SAFETY ON THE SIDE OF THE ROAD. I PLACED THE CAR IN PARK , AND TURNED THE IGNITION TO THE OFF POSITION. AFTER SEVERAL MINUTES OF CALMING MYSELF AND MY DAUGHTER DOWN I RESTARTED THE CAR. IT STARTED, HOWEVER NOW EVERY LIGHT THAT CAN ILLUMINATE ON THE DASH, THE WIPERS, DAY TIME RUNNING LIGHTS, RADIO, AND DOOR CHIMES IN A 30-40 SECOND REPEATING PATTERN. THE DASHBOARD INDICATES THAT THE CAR IS IN PARK, REVERSE, NEUTRAL, AND ALL FORMS OF DRIVE AT THE SAME TIME. THE SPEEDOMETER, RPM GAUGE, GAS GAUGE , OIL PRESSURE AND TEMPERATURE GAUGE BOUNCE FROM THE MINIMUM TO THE MAXIMUM DURING THE CYCLE. THE CAR HAS CLEARLY HAD A EXTENSIVE ELECTRICAL FAILURE- THE "MAIN COMPUTER" - AS I DONT KNOW THE EXACT COMPONENT THAT HAS FAILED IS NO LONGER ABLE TO DETERMINE WHATS GOING ON. HAVING THIS TERRIFYING FAILURE WITH MY DAUGHTER IN THE CAR CAUSED ME TO GOOGLE THE PROBLEM, IM NOT THE ONLY OWNER THIS IS A REOCCURRING SITUATION FOR MANY OWNERS. IM JUST SO THANKFUL TO HAVE WALKED AWAY UNHARMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825805February 12, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE GRAND JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825835February 12, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838351February 10, 2016
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825307February 10, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT HAD NOT BEEN ABLE TO SCHEDULE A RECALL REPAIR APPOINTMENT FOR MORE THAN TWO YEARS DUE TO THE PART NOT BEING AVAILABLE. THE DEALER WAS CALLED SEVERAL TIMES AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS UNABLE TO PROVIDE A DEFINITE DATE FOR WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825464February 10, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825148February 9, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824510February 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE IDLING AT A TRAFFIC LIGHT, ANOTHER VEHICLE RAN A TRAFFIC LIGHT AND CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED. THE DRIVER SUSTAINED HEAD, NECK, AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE AIR BAGS FAILED TO DEPLOY SINCE THE IMPACT WAS MORE TO THE RIGHT OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,750. UPDATED 04/20/16*LJ *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10824207February 4, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823657February 2, 2016
SERVICE BRAKES
BRAKE ROTORS WARPED. TROUBLE STOPPING. STEERING WHEEL SHAKING WHEN BRAKES APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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