Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10875813June 22, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AND 10V658000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE DEALER, BUT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT AND DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875081June 19, 2016
STRUCTURE:BODY
I WAS ON INTERSTATE 55 GOING NORTH WHEN MY TIRE BLEW OUT CAUSING DAMAGE TO MY CAR. THERE WAS NO WARNING OR ANY OTHER VARIABLEL THAT CAUSED IT IT JUST BLEW OUT WHILE I WS GOING ABOUT 70 MILES AN HOUR. I PURCHASED THIS TIRE A COUPLE OF MONTHS AGO BRAND NEW SO I WAS TOLD AT THE PLACE WHERE I PURCHASED IT. I COULD HAVE HURT OR KILLED BUT THANK GOD I DID NOT PANIC. I WAS ON MY WAY TO WORK THANK GOD MY WIFE WAS NOT IN IT WHEN IT BLEW OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874608June 16, 2016
ELECTRICAL SYSTEM
I PURCHASED A 2009 DODGE JOURNEY IN MARCH 2015. IT GAVE ME NO ISSUES UNTIL AFTER I COMPLETED THE KEY FOB RECALL IN AUGUST 2015. SINCE THEN, IT WOULD RANDOMLY NOT START. IT WAS IN AND OUT OF THE DEALERSHIP SEVERAL TIMES AND THE FOLLOWING PARTS WERE REPLACED, ALL OF WHICH WERE COVERED UNDER THE EXTENDED WARRANTY I PURCHASED WITH THE VEHICLE: FUEL INJECTOR ON OCT. 9, A NEW BATTERY ON OCT. 29, 2015, A NEW STARTER ON NOV. 16, 2015, A LEAKING OVERFLOW CONTAINER ON NOV. 24, 2015, THE TIPM WAS REPLACED ON APRIL 11, 2016, AND MOST RECENTLY ELECTRICAL WIRES AND CABLES ON JUNE 7, 2016, WHICH HOOK UP TO THE STARTER. I CALLED CHRYSLER HEADQUARTERS ON OR ABOUT MAY 2 TO REPORT THESE ISSUES AND I RECEIVED VERY POOR CUSTOMER SERVICE. I WAS TOLD THAT MY VEHICLE IS TOO OLD AND HAS TOO MUCH MILEAGE FOR THEM TO DO ANYTHING FOR ME. THE JOURNEY HAS HAD EPISODES ALMOST EVERY DAY, SOMETIMES MORE THAN ONCE A DAY, OF NOT STARTING SINCE I GOT IT BACK LAST WEEK. THE DEALERSHIP TOLD ME WHEN IT DOES ACT UP, TO PUT IT IN NEUTRAL, WHICH HAS BEEN SUCCESSFUL IN GETTING THE VEHICLE TO START. THEY ARE TAKING IT BACK ON MONDAY TO REPLACE YET ANOTHER PART THAT THEY HOPE WILL FINALLY BE THE ANSWER TO THIS ONGOING NIGHTMARE, BUT I'M NOT GETTING MY HOPES UP. IF WE WEREN'T IN AN UPSIDE-DOWN LOAN, WE WOULD HAVE TRADED IN THE JOURNEY A LONG TIME AGO. IT IS NOT A RELIABLE VEHICLE'LUCKILY I HAVEN'T BEEN STRANDED IN A REMOTE LOCATION AT NIGHT, BUT IT DOESN'T SEEM RIGHT THAT I SHOULD HAVE TO RESORT TO TAKING THAT CHANCE. I'VE NEVER HAD SO MANY ISSUES WITH ANY OTHER VEHICLE I'VE OWNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874677June 16, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START AFTER NUMEROUS ATTEMPTS. THE CONTACT STATED THAT THE ENGINE STALLED TWICE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 143,389.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874065June 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
LET IT BE NOTED THAT AFTER THE R03 RECALL ALL THE FOLLOWING ISSUES STARTED OCCURRING. FIRST INCIDENT: DRIVING ABOUT 30MPH EVERY LIGHT ON THE DASHBOARD EXCEPT THE ENGINE LIGHT ILLUMINATED, GAUGES SPUN AROUND AND BACK AND FORTH, THEN STOPPED ALL TOGETHER, THE RMP'S REVVED UP TO 5OOO AND THE ACCELERATOR WENT TO THE FLOOR WITH NO ACTION AS IF THE CAR WAS OFF. THERE WAS A OBVIUOUS LOSS OF POWER, THE CAR WAS HESITATING LIKE IT WANTED TO STALL OUT, AND THE VEHICLE ONCE STOPPED DID NOT START AGAIN UNTIL BEING JUMPED. ONCE STARTED, NONE OF THE LIGHT WERE ON EXCEPT, ODDLY NOW, THE ENGINE LIGHT WHICH THREW CODES PO0562 & PO700. THE BATTERY READ 12.2V ON THE DIAGNOSTIC WHILE OFF THEN 14.4 WHEN THE CAR WAS STARTED(AFTER BEING JUMPED FOR 1 MINUTE ONLY). 5 MINUTES INTO THE DRIVE AND BOOM, THE DEMON TOOK OVER THE CAR AGAIN BUT NOW THE CAR WOULD NOT GO PST MAYBE 7MPH, AGAIN IN ACCELERATOR POWER,NO SHIFTING, ALL POWER STILL ON IN THE CAR, BUT SEEMS LOW ON POWER. ONCE TURNED OFF, IT WOULD NOT START BUT STILL HAD POWER. AGAIN, GOT JUMPED, DIAGNOSTIC, AND SAME CODES, ALTERNATOR FINE, BATTERY FINE, SEEMS TO BE GETTING POOR CONNECTION. STARTED 2 DAYS LATER AND LOUD, UNSTABLE IDLE, WON'T SWITCH GEARS SEEMS AS IF ITS ON BUT RUNNING OFF OF STORED POWER. DEALER NOW SAYS ONLY CODE IS PO622. SYMPTOMS ARE SEEMING TO BE THE TIPM ALL OVER AGAIN. AGAIN, NONE OF THIS STARTED UNTIL I TOOK IT TO DODGE TO HAVE THE RO3 RECALL REPAIRED. THE KEY SINCE ALSO DOES NOT REGISTER AT TIMES, WILL SAY "MISMATCH KEY" ON DASHBOARD, ALL SENSORS FLASH THEN GO AWAY SUCH AS (GASCAP, DOOR AJAR, CHECK ENGINE LIGHT WOULD IGNITE WITH NO CODE, GATE, KEY), WOULDN'T TURN OVER, FREQUENT :DEAD BATTERY" THEN STARTS WITHOUT JUMP FEW MINUTES LATER. OVERTIME THE CAR WILL ACT POSSESSED WITH ALL LIGHTS ON IS AFTER HITTING A BUMP, AGAIN CHRYSLER DEALER RECALL DEPARTMENT IS STATING TIPM, DEWLAP WILL NOT CHECK THAT WHILE DIAGNOSING. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872443June 3, 2016
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE VEHICLE STALLED AND THE ENGINE LIGHT ILLUMINATED. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS REPAIRED ACCORDING TO AN UNKNOWN RECALL, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE WITH THE ENGINE AND PCM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 146,557.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872336June 3, 2016
SERVICE BRAKES, UNKNOWN OR OTHER
WE HAVE HAD TO EVERY FEW WEEKS CHANGE EITHER THE ROTORS OR THE HUB. EVER SINCE WE GOT THE CAR IN JANUARY ITS BEEN WITH THE ABS LIGHTS ON CONSTINTLY AND SQUELLING COMING FROM THE RIGHT PASSENGER SIDE ONLY. IT EVEN WILL AT TIMES SHAKE LIKE ITS NOT GOING TO BRAKE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872198June 2, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871599May 31, 2016
ENGINE
A PLASTIC PIECE HOLD TWO MALE HOSES TOGETHER MELTED FROM THE HEAT OF THE ENGINE'S MANIFOLD CAUSING THE ENGINE TO REACH POSSIBLE DAMAGING TEMPERATURE DUE TO THE LOSS OF COOLANT. THE VEHICLE WAS BEING DRIVEN ON THE HIGHWAY AND STREET BEFORE THE VEHICLE STARTED TO STEAM FROM COOLANT LOSS ONTO THE MANIFOLD. THE PLASTIC PIECE THAT MELTED WAS ENOUGH TO CAUSE A SMALL FIRE ON THE MANIFOLD.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10871639May 31, 2016
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE BECAME DIFFICULT TO STEER AND STALLED WITHOUT WARNING. THE FRONT END OF THE CONTACT'S VEHICLE CRASHED INTO THE FRONT END OF ANOTHER VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS DAMAGED AND WAS NO LONGER ABLE TO BE DRIVEN. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NECK, BACK, ARM, AND HEAD INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND 16V047000 (AIR BAGS); HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10870769May 25, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V047000 (AIR BAGS) AND 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE IN A REASONABLE TIME FRAME TO RECEIVE THE REPAIRS FROM THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870839May 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. IN JANUARY OF 2016, THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE REPAIR FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS STALLING AND COULD NOT BE RESTARTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870844May 25, 2016
AIR BAGS, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN STARTING THE VEHICLE, THE STABILITY CONTROL, ABS, AND EMERGENCY BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/26/16*LJ THE CONSUMER STATED ON TWO SEPARATE OCCASIONS, THE BRAKES BROUGHT THE VEHICLE TO AN ABRUPT STOP. UPDATED 08/02/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870706May 24, 2016
WHEELS
THE IN-TIRE PRESSURE MONITOR FAILED. THE CAR WAS TRAVELING AT HIGHWAY SPEED. THIS WAS A SUDDEN LOSS OF TIRE PRESSURE. THE TIRE WENT FLAT IS LESS THAN 1 SECOND. THE TIRE WAS SHREDDED AND DESTROYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10869972May 20, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I' GOT THIS CAR AND THE REPAIRS NEVER STOPPED COMING. I'VE REPLACED THE BRAKES & ROTORS 4 TIMES IN 3 YEARS. I HAD TO PAY TO HAVE THE CAR RE-WIRED DUE TO ELECTRICAL PROBLEMS & ADD A STARTER, REPLACED HOSES. SHOCKS AND BALL JOINTS. THIS HAS TO BE THE WORST VEHICLE EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865455May 17, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (SERVICE BRAKES, HYDRAULICS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE IGNITION NODE MODULE PERTAINING TO THE BATTERY OF THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865456May 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864929May 14, 2016
SEAT BELTS
I WAS DRIVING ABOUT 45 MPH LAST NIGHT AND HAD TO STOP ABRUPTLY TO AVOID A DEER. I WEIGH ABOUT 220 LBS AND THE SEAT BELT BUCKLE BROKE. THIS ALLOWED THE BELT TO UNFASTEN. LUCKILY I DIDN'T HIT ANYTHING AND DIDN'T REALLY NEED THE BELT BECAUSE OF THE SLOW SPEED AND THE FACT THAT NO OTHER VEHICLES WERE INVOLVED. IF THIS WOULD HAVE HAPPENED IN A MORE SEVERE CRASH, I COULD HAVE SUFFERED SIGNIFICANT INJURIES OR DEATH. I WONDER HOW MANY OTHER PEOPLE HAVE EXPERIENCED THIS. I HAVE THE OLD PART IN MY POSSESSION IF YOU WANT TO INSPECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863254May 4, 2016
ELECTRICAL SYSTEM
SINCE I'VE BOUGHT THIS CAR IN 2013 I'VE HAD PROBLEMS WITH IT STARTING. A FEW DAYS AFTER I BOUGHT IT I HAD A PROBLEM TOOK IT TO THE DEALER AND THEY REPLACED THE THROTTLE BODY. 2 YEARS LATER HAD A PROBLEM AGAIN AND IT WENT AWAY. NOW IT IS DOING IT AGAIN AND I NEVER KNOW WHETHER OR NOT IT IS GOING TO START. I'VE BEEN STRANDED MULTIPLE TIMES AND HAD TO GET IT TOWED HOME. MY LIGHTS RADIO AND EVERYTHING WORK THE CAR JUST WON'T START AND I ONLY GET CLICKING SOUND. ITS NOT THE BATTERY AND NOT THE STARTER. WE HAVE FOUND DISCONNECTING THE BATTERY FOR A LITTLE WHILE WILL RESET THE COMPUTER AND THEN IT WILL START. HOWEVER I DO NOT KNOW HOW TO DO THAT AND I SHOULDN'T HAVE TO. IF IT DOESN'T START I HAVE TO WAIT FOR MY HUSBAND TO COME GET ME AND DO IT. MY CAR HAS BEEN RECALLED MANY TIMES FOR DIFFERENT ELECTRICAL PROBLEMS AND I THINK THE SHOULD BE HELD RESPOSIBLE FOR THIS TOO. YOUR CAR NOT STARTING IS A MAJOR SAFETY HAZARD DEPENDING ON WHERE YOU ARE OR IF HAVE CHILDREN WITH YOU ON A HOT DAY. WE HAD OUR GRANDSON WITH US ONE DAY LAST MONTH AND GOT STRANDED, WE PARKED THE CAR AND CAME BACK AN HOUR LATER AND WOULDN'T START. ALL LIGHTS AND RADIO CAME ON. WE CALLED FOR A JUMP FROM ROADSIDE ASSISTANCE AND THEY SAID AN HOUR AND HALF WAIT. WE WENT BACK IN THE STORE FOR AN HOUR AND CAME OUT TO SEE IF IT WOULD START AND IT DID. NO JUMP OR ANYTHING! AND EVERYDAY OTHER DAY SINCE THEN IT'S BEEN THE SAME THING. IF YOU GOOGLE THE 09 DODGE JOURNEY STARTING PROBLEMS THERE ARE MANY MANY COMPLAINTS OF PEOPLE HAVING THE SAME ISSUES. PLEASE RECALL THIS CAR!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862654May 2, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE HORN SOUNDED INDEPENDENTLY. THE FAILURE RECURRED WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED. THE CONTACT DISABLED THE HORN FUSE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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