Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11404924March 25, 2021
ENGINE
VEHICLE KEEPS STALLING OUT WHILE DRIVING IN MOTION...LIGHTS THAT HAVE BEEN ON SINCE I PURCHASED THE CAR FROM AUTO LIQUIDATORS ABS LIGHT, ENGINE LIGHT AND ANOTHER LIGHT I DON'T KNOW HOW TO EXPLAIN. SOMETIMES IT RESTARTS SOMETIMES IT DOESN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403597March 17, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THERE IS A RECALL ON 2015 DODGE JOURNEYS FOR THE WIRING ON THE ABS SYSTEM THAT CAUSES THE WIRES TO GET CORRODED AND THE ABS NOT WORKING. I HAVE RECENTLY HAD THE ISSUE DESCRIBED IN THE RECALL YET MY VEHICLE DOES NOT QUALIFY FOR THE RECALL AND MY LOCAL DODGE REPAIR CENTER WANT ME TO PAY 1800.00 TO REPAIR SOMETHING THAT SHOULD BE FIXED UNDER THE RECALL AND NOW I HAVE A VEHICLE THAT I CAN NOT DRIVE OR I RISK HAVING AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395183February 8, 2021
POWER TRAIN
TL* THE CONTACT'S WIFE OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE INTERNAL PUMP WITHIN THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS TAKEN TO ROCKY TOP CHRYSLER JEEP DODGE (3315 WINFIELD DUNN PKWY, KODAK, TN 37764) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394663February 4, 2021
POWER TRAIN
MY 2015 DODGE JOURNEY HAS A TICKING NOISE WHEN I START MY VEHICLE. AND NOW THE CHECK ENGINE LIGHT IS ON. WHEN THE TRUCK IS IN PARK OR STOPPED IT FEELS LIKE IT IS FLUTTERING OR PUTTING ALONG . THE TICKING NOISE YOU HEAR ONCE THE VEHICLE IS STARTED AND IT CONTINUES THE ENTIRE TIME WHILE DRIVING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388984January 20, 2021
SERVICE BRAKES
WHILE DRIVING MY ABS/AWD LIGHT CONTINUES TO COME ON. I CHECKED TO SEE IF THERE IS A RECALL FOR THE ABS AND IT SHOWS BUT DOES NOT COME UP WITH MY VIN. THE LIGHT COMES ON AND THEN THERE IS A KICK AND DRAGGING SOUND COMING FROM THE VEHICLE SO I STOP, PUT IT IN PARK AND TRY TO PROCEED AGAIN. I DON'T FEEL SAFE. I RECENTLY PURCHASED THE VEHICLE AND NOTHING WAS MENTIONED ABOUT THE ABS. THIS HAPPENS WHETHER I AM IN MY DRIVEWAY OR IN THE PARKING LOT A WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387941January 13, 2021
SEAT BELTS
THE DRIVERS SEATBELT DOES NOT LATCH PROPERLY AND WILL COME UNDONE WHILE DRIVING. SINCE NOTICING THE ISSUE I WILL TEST THE LATCH EACH TIME I PUT ON THE SEATBELT AND I HAVE TO RE-BUCKLE THE LATCH 3-5 TIMES SOMETIMES TO GET IT TO LATCH PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386646January 5, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
HAD NOT STARTED THE VEHICLE FOR 1 WEEK. WITH FOB IN HAND I OPENED THE DOOR. WITH DOOR OPEN I PUT MY FOOT ON THE BRAKE (IT DID NOT COMPRESS), THEN PUSHED THE START BUTTON. THE DASH FLASHED ON AND OFF SAYING FOB NOT DETECTED. TRIED PUSHING FOB, TRIED STARTING CAR AGAIN. THEN A LOUD CLICKING BEGAN AT THE FRONT OF THE VEHICLE IN THE MOTOR AREA. THE DASH FLASHING STOPPED AND ALL SCREENS WERE BLACK. NO POWER TO VEHICLE AT ALL, DOOR LOCKS DID NOT WORK. OPENED HOOD TO SEE WHERE CLICKING WAS COMING FROM, BUT COULD NOT DETECT. TRIED REMOTE START AND TRADITIONAL START AS WELL. NOTHING WORKS. ENGINE CLICKING FINALLY STOPPED AFTER ABOUT 10-15 MINUTES. CAR HAS TO BE OPENED WITH THE KEY AND WILL STILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384056December 18, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE VEHICLE IS INOPERABLE BECAUSE THE ABS MODULE AND HEADLAMP WIRING NEEDS TO BE REPLACED. THE VEHICLE ONLY HAS 13,000 MILES BUT IS NO LONGER COVERED UNDER A WARRANTY. THERE WAS A RECALL FOR DODGE JOURNEY BUT THIS VIN IS NOT COVERED BY THE RECALL. ARE THERE MORE VEHICLES THAT SHOULD BE ADDED TO THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383508December 15, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 25 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL LOSS PRESSURE AND WENT TO THE FLOORBOARD. THE CONTACT STATED THAT THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE CONTACT DROVE TO HIS DESTINATION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,096.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383317December 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT'S WIFE WAS DRIVING AND THE VEHICLE STARTED TO HESITATE. THERE WAS A NOISE COMING FROM UNDER THE HOOD. THE VEHICLE DROVE AS IF IT WAS STUCK IN THE NEUTRAL WHILE HIS THE WIFE TRIED TO ACCELERATE. THE VEHICLE WAS GUIDED OFF THE ROAD AND WAS TOWED TO THE CONTACT'S HOME. ABERNETHY CHRYSLER JEEP DODGE (1442 E MAIN ST, LINCOLNTON, NC 28092, (704) 732-1890) STATED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE AND ALL PAST RECALLS HAD BEEN REPAIRED. ANOTHER UNKNOWN DEALER SAID THE SAME AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE CONTACT RESEARCHED THE ISSUE AS A DEFECTIVE TRANSMISSION PUMP. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383089December 11, 2020
SEATS
I WAS SITTING AT A STOPLIGHT ON MY WAY HOME FROM WORK. THE HEADREST MADE A STRANGE CRACKING SOUND, AND THEN POPPED FORWARD WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382767December 9, 2020
SEATS
I WENT OUT TO THE CAR ONE MORNING AND THE DRIVER HEADREST HAD POPPED OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378382December 7, 2020
POWER TRAIN
MY JOURNEY ONLY HAS 59000K MILES AND IT STARTED WITH A" KNOCK" NOISE WHEN I START ABOUT A MONTH AGO. MECHANIC TELLS ME THE "LIFTERS" ARE BAD AND THEY WOULD NEED TO OPEN UP THE PART OF THE ENGINE WHERE THE LIFTERS ARE LOCATED, I UNDERSTAND THERE ARE TWO DIFFERENT LOCATIONS FOR THE LIFTERS, THE FRONT IS PRETTY EASY TO CHANGE BUT THE SECOND LOCATION NOT SO MUCH. ALL WILL COST ME ABOUT $1500.00 TO REPAIR. IS THERE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377930December 4, 2020
ENGINE
I HAVE 94,000 MILES AND TRANSMISSION IS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375787November 22, 2020
SEATS
WAS DRIVING DOWN A NEW ROAD AT 35 MPH WITH NO POTHOLES AND MY DRIVER SIDE HEADREST EXPLODED AND STRUCK ME IN THE BACK OF THE HEAD. NOW THERE ARE BROKEN PIECES WITHIN THE ASSEMBLY AND IT WILL NOT CLOSE BACK! IT NOW PUSHES MY HEAD FORWARD WHILE *DT CONSUMER STATED HE REACHED OUT TO DODGE/CHRYSLER DEALERSHIP. VEHICLE IS NOT COVERED UNDER WARRANTY NOR IS THERE A RECALL FOR THIS ISSUE.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11375604November 20, 2020
SEATS
MY PASSENGER SIDE HEADREST RANDOMLY DEPLOYED WHILE I WAS DRIVING. CAN'T RESET IT OR PUSH IT BACK IN. SCARED ME HALF TO DEATH ON THE FREEWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374040November 10, 2020
STRUCTURE:BODY, ENGINE, POWER TRAIN
HEAD ON COLLISION AT A TRAFFIC LIGHT. I WAS MAKING A LEFT TURN IT WAS RAINING AND THE OTHER CAR WAS GOING STRAIGHT . HE TOOK THE LIGHT ON RED AND WE BOTH HIT HEAD ON . I HIT MY HEAD ON THE STEERING WHEEL AND SIDE WINDOW . AIR BAG DID NOT DEPLOY HIT MY HEAD PRETTY BAD AND MY BACK AND NECK WERE IN PAIN HAD TO TAKE OFF WORK AND LOST MY ONLY CAR AND JOB . WENT TO THERAPY FOR A WHILE MY CONCERN WAS WHY DIDN'T THE AIR BAGS DEPLOY . THE OTHER CARS AIR BAGS DEPLOYED. I HAD AN EYE WITNESS AND POLICE REPORT BUT I STILL LOSS THE BATTLE . STILL PAYING FOR A CAR THAT DOESN'T WORK. PLS IF U CAN HELP ME RESOLVE THIS IT WILL BE A BIG HELP. I STILL FILL PAIN IN MY NECK FROM THE ACCIDENT. I DON'T WANT TO TAKE LEGAL ACTIONS I JUST WANT WHAT IS RIGHT . THANK YOU
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11373668November 8, 2020
ENGINE
IN THE PAST 3 YEARS, WE HAVE HAD TO FIX DIFFERENT CYLINDER MISFIRES IN THE SAME ENGINE. THE FIRST WAS DONE IN 2017, THE SECOND JULY 2020, AND WE HAD THE THIRD MISFIRE ERROR CODE NOVEMBER 2020. THIS HAS BEEN COMMUNICATED TO DODGE, BUT NOT SURE IF A RECALL SHOULD BE MADE FOR THIS, OR IF OTHER HAVE EXPERIENCED THE SAME. THE MOST RECENT INCIDENT HAPPENED WHILE DRIVING. THE ENGINE BEGAN TO STUTTER, THANKFULLY I WAS ABLE TO MAKE IT HOME WHERE AS SOON AS I DROVE INTO THE DRIVEWAY IT SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373666November 8, 2020
SEATS
I WAS DRIVING HOME FROM PICKING MY SON UP FROM SCHOOL. AFTER MY SON GOT IN THE VEHICLE AND WE BEGAN TO DRIVE OFF THE FRONT PASSENGER SIDE HEADREST DEPLOYED. WE WERE JUST LEAVING THE SCHOOL CAMPUS AND TURNING ON TO THE CITY STREET IN FRONT OF THE SCHOOL. WE HAVE NOT BEEN ABLE TO PUT THE HEADREST BACK INTO IT'S CORRECT POSITION. THIS HAPPENED ON OR AROUND THE 02.27.20. WE DID NOT HAVE TIME TO CHECK INTO HAVING IT FIXED/CORRECTED BEFORE COVID-19 HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373011November 4, 2020
AIR BAGS
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I FELT SOMETHING HIT ME IN THE BACK OF MY NECK. MY HEADREST HAD EXPLODED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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