Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11538803August 16, 2023
POWER TRAIN
I noticed the transmission was hard going from reverse to drive. While driving with my daughter down the boulevard today the van transmission started whining and struggling. The car slowed down. Thank goodness I wasn't on the freeway. I got it home. While researching transmission problems with the Grand Caravan is read there is a recall on the transmission pump of the 2016 Dodge Grand Caravans. My VIN is not included? How can this be? It is dangerous. All vans should be included if they have this problem. My minivan only has 70,000 miles on it. This year minivan has some major safety issues. I just had the minivan sliding door lock actuator replaced. Which they replaced because of a service bulletin on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538864August 16, 2023
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? When the vehicle was shutoff and put in park, the vehicle rolled. The parking pawl did not properly engage due to debris being in the way. How was your safety or the safety of others put at risk? This time the movement of the vehicle was detected before any harm transpired. So the parking break was engaged to prevent movement. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Independent service center removed debris that prevented the parking pawl from engaging. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Failure happened without any warning or prior transmission problems. This is a family vehicle and I am deeply concerned that this vehicle may roll in park causing injury to children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537622August 10, 2023
ELECTRICAL SYSTEM
The sliding door on the passenger side buzzes when the electronic locks are locked or unlocked. This is a shock to the driver as the locks engage while driving away from parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537708August 10, 2023
UNKNOWN OR OTHER
Driver's side rear sliding door stuck shut. It won't lock or unlock electronically or manually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535930August 1, 2023
ELECTRICAL SYSTEM
Unknown- was not in a accident but sliding door just all of a sudden will not open unlatch or anything it’s stuck shut will not even make an unlocking noise when attempting to open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534702July 26, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
BOTH SLIDING DOORS ARE LOCKED AND CAN'T BE OPENED MANUALLY OR AUTOMATICALLY OUR KIDS AND PASSENGERS CAN'T EXIT SAFELY IN THE EVENT OF AN ACCIDENT OR FIRE. THE ISSUE HAS BEEN CONFIRMED AND WARRANTY EXTENTED-DEALER CHARGED $155 AND TOLD US THAT THE DOOR BEING LOCKED AND NOT BEING ABLE TO OPEN IS NOT THE ISSUE BUT THE LATCH IS DEFECTIVE. (WE DON'T BELIEVE THIS TO BE TRUE) THIS ISSUE HAS BEEN CONFIRMED BY MANUFACTURER AND WE RECIEVED A LETTER DIRECTING US TO TAKE THE CAR IN FOR REPAIRS FOR THESE ISSUES. THE POWER LOCK ACTUATOR MADE A CLICKING/BUZZING SOUND AS DESCRIBED IN THE LETTER FROM FCA US LLC BEFORE GOING BAD. WE ARE TRYING OUR BEST TO RESOLVE THIS ISSUE BECAUSE WE HAVE THREE KIDS THAT ARE DAILY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534310July 25, 2023
SEATS, UNKNOWN OR OTHER
Passenger side active headrest deployed on its own while driving. No accident or collision involved. 16 year old son was seated in the passenger side seat when the headrest deployed on its own. Luckily no injury to my son. Want to report this issue to prevent any possible injuries that may arise due to malfunction deployment of active headrest. Researched online and discovered that this is an ongoing issue with Chrysler/Dodge vehicles and is not covered under warranty. Will have to search for a used replacement part since dealership cost for repair is too costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533885July 23, 2023
STRUCTURE:BODY
The door locking actuator failed. The door will no longer open from the inside or out. It’s essentially stuck locked. There was a loud buzzing noise which now I know was the warning signal for the actuator starting to go bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533778July 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Actuator in left sliding door went out so now the door will not close or latch unless it’s unplugged… however still will not lock. Now the right side is doing the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532349July 14, 2023
ENGINE
Vehicle park on a flooded street on July 2 2023. Water lever getting to a certain level that decided to moved . Once vehicle was start the water got to the throttle and water inside motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531880July 12, 2023
ENGINE
My vehicle has the Pentastar engine tick indicative of a rocker arm issue. I’ve been having performance issues with the vehicle at only 124,000 miles and less. It’s escalating to the point in afraid of complete engine failure while I’m driving. This is a known issue with these vehicles and needs to be repaired by Dodge as it’s a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531276July 10, 2023
STRUCTURE:BODY
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 58 MPH, the spoiler deck lid on the liftgate fractured and detached from the vehicle. The contact also became aware that the brake light was missing from the liftgate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the spoiler deck lid had fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 109,086.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530852July 7, 2023
SEATS
The driver's seat headrest active head restraint randomly deployed as I was exiting the vehicle. The plastic retainers had broke off allowing the headrest to deploy and it cannot be reset. If this had occurred while driving, the headrest could have struck me in the back of the head possibly causing injury or could have lead to an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530310July 4, 2023
UNKNOWN OR OTHER
Door buzzes when unlocking it, all the time..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529557June 29, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The rear driver's side sliding door lock has started buzzing loudly when I lock the vehicle. At times the door will not open and my kids and other passengers have to exit through the other sliding door. Upon further research it sounds like this is a somewhat common situation with 2016 Grand Caravans. I am concerned for the safety of myself and passengers if we're unable to exit the vehicle quickly in case of the accident. I have had the vehicle diagnosed with faulty door-lock actuator from a mechanic, but have not brought it in for repairs. There were no warning lamps or lights or alarms. The week prior to the buzzing sound I did notice a strange "clicking" noise coming from the driver's side sliding door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528570June 23, 2023
ELECTRICAL SYSTEM
When the auto lock or manual lock engages, a very loud buzzing noise happens. It is very distracting as it happens when you are driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527873June 20, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The power sliding rear door on the driver side is stuck in a locked position for 4-5 days now. This has happened previously to our power sliding rear door on the passenger side as well (before the current extended warranty) and we corrected that issue on our own by replacing the door actuator. Now that it has happened again and there is a warranty on it, I took it to the dealership and they are telling me it is not the actuator that is broken but the door rod and latch and quoted $1600 to fix the problem. I personally think this is a deceptive practice to get out of replacing the actuator under the warranty, but I am not a mechanic. It sure is suspicious though seeing as the rod and latch are linked to the actuator. This is very dangerous and could cost lives if the vehicle was full of passengers who needed to exit quickly and the door was jammed shut. The fact that it is so closely related to the actuator that already has an extended warranty is a cause for concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527704June 19, 2023
UNKNOWN OR OTHER
Loud buzzing noise when locking and unlocking door. Have been told its the actuator
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526904June 13, 2023
POWER TRAIN
Transmission differential began failing while driving. Van started clicking without warning or real cause. Moving to shop that specifically deals with transmissions. Had to have towed to avoid causing crash/more damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524766June 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My vehicle began shutting completely off while in drive and approaching a stop. This has endangered myself as well as my family due to the current condition and unpredictability of the engine turning off while approaching a stop light or stop sign. The vehicle has been inspected by a dodge service location and the check engine light does come on. Also included is a mopar warranty bulletin addressing the same issue with the same engine but on previous years (2011-2013) of the grand caravan and multiple models. I am experiencing the same conditions on a 2016 dodge grand caravan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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