Dodge Grand Caravan Complaints (2012)

584 consumer complaints on file.

#10670963January 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/25/15*CN UPDATED 03/02/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671018January 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/6/15*CN UPDATED 05/26/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670632January 7, 2015
ELECTRICAL SYSTEM
TL-THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670768January 7, 2015
ELECTRICAL SYSTEM
TL-THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670377January 6, 2015
ELECTRICAL SYSTEM
ON 10/1/2014 I TOOK MY GRAND CARAVAN INTO MY DODGE DEAL FOR REPAIR RELATED TO A RECALL NOTICE (P25 / NHTSA 14V-234). THE RECALL WAS ABOUT A FIRE HAZARD IF A SWITCH GOT WET. I WAS INFORMED THAT DUE TO A PARTS SHORTAGE THEY COULD ONLY DISCONNECT A SWITCH AT THAT TIME AND THAT THEY COULD NOT REPLACE THE SWITCH BECAUSE OF A PARTS SHORTAGE. THAT WAS OVER 2 MONTHS AGO (67 DAYS). UPON CALLING THE DEAL THIS MORNING, I WAS INFORMED THAT THEY STILL DO NOT HAVE THE PART (SWITCH) AND HAVE NO IDEA WHEN THEY WILL GET THE PART TO MAKE THE REPAIR. WHEN I FIRST WAS NOTIFIED OF THIS RECALL BACK IN JUNE OR JULY OF 2014, I WAS INFORMED THAT THERE WAS A PARTS SHORTAGE, SO I INTENTIONALLY WAITED WHAT I BELIEVED TO BE A REASONABLE PERIOD OF TIME BEFORE I ATTEMPTED TO GET THIS RECALL REPAIRED. I HAVE NOW RECEIVED A SECOND NOTICE FROM CHRYSLER TELLING ME TO GET IT REPAIRED. I CAN SEE NO REASON FOR THE DELAY OF PARTS FOR THIS REPAIR. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670129January 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING 55 MPH, THE CONTACT NOTICED BURNING FUMES COMING FROM THE REAR OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10669849January 3, 2015
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I RECEIVED A SAFETY RECALL LETTER FOR REAR QUARTER VENT WINDOW SWITCH, MAY GET OVERHEATED AND HAVE FIRE SO TOOK IT TO THE SHERMAN DODGE THEY DISCONNECTED THE SWITCH AND TOLD THEY LET ME KNOW WHEN THE PARTS ARRIVE, ITS BEEN ALMOST 5 MONTHS THEY HAVE NOT CALLED AND WHEN I CALL THEY SAY THE PARTS ARE NOT THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668953December 30, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR SLIDING DOORS CLOSED INDEPENDENTLY AND STRUCK A PASSENGER. THE CONTACT WAS CONCERNED THAT A PASSENGER MIGHT SUSTAIN INJURIES DUE TO THE FAILURE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. UPDATED 3/13/15*CN THE CONSUMER STATED THE LIFT GATE CAME DOWN WHILE SHE WAS STANDING UNDER IT. UPDATED 03/26/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668958December 30, 2014
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND BECAME STUCK CAUSING THE VEHICLE TO INCREASE IN SPEED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,700. UPDATED 3/13/15 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663569December 11, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661107November 26, 2014
ELECTRICAL SYSTEM
WITH NO WARNING, I WENT OUT TO START MY 2012 DODGE GRAND CARAVAN, AND IT TURNED OVER FOR ABOUT A SECOND, THEN IT WAS LIKE SOMEONE TURNED OFF THE POWER TO THE STARTER ... IT JUST QUIT! I TRIED AND TRIED TO START IT, BUT ALL I GET IS ONE SMALL CLICK WHEN I TURN THE KEY. I GOT ONLINE AND DID A SEARCH, ONLY TO FIND THAT THIS PROBLEM HAS BEEN RAMPANT FOR YEARS NOW; AND CHRYSLER APPARENTLY WON'T DO ANYTHING ABOUT IT. I AM CURRENTLY UNEMPLOYED AND NEED MY VAN TO LOOK FOR WORK, AND TO GET TO WORK IF I FIND A JOB. WE ARE LIVING ON MY WIFE'S INCOME RIGHT NOW, SO I CAN'T AFFORD TO PUT IT IN THE SHOP, AND THE WARRANTY HAS RUN OUT. IT'S ONLY 2 YEARS OLD ... THERE'S NO WAY I SHOULD BE HAVING MAJOR PROBLEMS THIS SOON! I DON'T KNOW WHAT I'M GOING TO DO AT THIS POINT, BUT I AM FURIOUS AFTER READING THE HORROR STORIES PEOPLE HAVE POSTED, WHERE SOME HAVE SPENT $2000 - $3000 TO GET THIS FIXED, AND THEN THE PROBLEM COMES BACK!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661118November 26, 2014
STEERING, ENGINE, POWER TRAIN
1. VEHICLE DRAGS TO THE RIGHT. 2. ENGINE LOSES POWER AT TIMES 45MPH AND OR 60 MPH 3. IT SEEMS THERE IS GEAR SHIFT PROBLEM BASED ON ITEM 2. STEVENS CREEK CHRYSLER JEEP DODGE, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 I HAVE TAKEN IT TO DEALERSHIP SEVERAL TIMES AND LATEST BEING: 8/20/2014 INVOICE #184949 MILEAGE :6669 THEY DID FIND THE PROBLEM AND DID SUSPENSION REPAIRS. THEY SAY THEY WERE UNABLE DUPLICATE PROBLEM OF LOSING POWER - IT SEEMS THEY DID NOT DO TEST DRIVE AT ALL OBVIOUSLY FROM MILEAGE RECORD! I TOOK IT AGAIN WITH SAME COMPLAINT ON 11/12/2014 AND THEY SAY EVERYTHING LOOKS OKAY IT IS JUST ROAD CROWNING ON THE RIGHT LANE CAUSES IT. AGAIN THEY COULD NOT FIND OR DUPLICATE LOSS OF POWER AND SHIFTING. I AM TERRIBLY AFRAID OF DRIVING THIS VEHICLE WITH FAMILY AND FRIENDS EVEN THOUGH MILEAGE IS LESS THAN 9000 MILES IN 3 YEARS. WARRANTY EXPIRES ON 7/21/2015. PLEASE HELP ME TO RESOLVE THESE ISSUES AND SAFETY OF DRIVER AND PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659738November 20, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, POWER TRAIN
DOCUMENTED SEVERAL TIMES SINCE 2013, THIS VAN HAS HAD PROBLEMS WITH THE FOLLOWING: SPEEDOMETER DOES NOT READ, GAUGES DO NOT READ, WINDSHIELD WIPERS TURN ON, ALL WARNING LIGHTS READ, HEADLIGHTS DO NOT WORK, A/C DOES NOT WORK; THEN ALL TURN OFF RANDOMLY AND INTERMITTENTLY TURN BACK ON AND OFF AGAIN. IN MAY 2014, THE VAN HAD TRANSMISSION ISSUES WHERE IT WOULD NOT SHIFT OUT OF LOW GEAR AND DRIVER HAD TO TWICE SHIFT INTO NEUTRAL AND BACK INTO DRIVE TO SHIFT PROPERLY. 6 REPAIR ATTEMPTS WERE MADE ON THE VAN BEGINNING IN MAY 2013 AND ENDING IN JULY 2013 WITH NO SUCCESS ON REPAIRS. THE VAN WAS STILL UNDER WARRANTY SO REPAIR WAS FREE OF CHARGE. REPLACEMENT OF THE TIPM WAS TWICE ATTEMPTED BUT FAILED BECAUSE OF THE FAULTY 2012 TIPMS. THIS VAN IS USED BY RSVP, A FEDERALLY FUNDED NATIONWIDE NON-PROFIT, TO TRANSPORT SENIOR VOLUNTEERS TO THEIR WORK SITES. THIS VAN HAS THE POTENTIAL TO PUT PEOPLE INTO A DANGEROUS CRASH AND NEEDS CHRYSLER TO REPAIR THE TIPMS IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658598November 17, 2014
VISIBILITY
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY). THE CONTACT MENTIONED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654469November 12, 2014
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
AROUND 37,000 MILES, CHECK ENGINE LIGHT CAME ON, SHORTLY AFTER PURCHASED, LIGHT WOULD GO OFF AND ON PERIODICALLY. AFTER A SEVERAL WEEKS LIGHT STAYED ON AND STARTED BLINKING, AT THIS TIME VAN WAS VIBRATING AND SOUNDED LIKE IT WOULD CUT OFF. DEALERSHIP ENDED UP REPLACING ENGINE HEAD UNDER WARRANTY. A FEW MONTHS LATER LIGHT CAME ON AGAIN, VAN DID NOT WANT TO ACCELERATE, DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH VAN. AT TIMES VAN DOES NOT WANT TO ACCELERATE AS IT SHOULD. AFTER A DELAY, IT WILL ACCELERATE, BUT NOT LIKE IT SHOULD. AROUND 60,000 MILES, ABS LIGHT AND TRACTION LIGHT HAVE COME ON AND CRUISE CONTROL WILL NO LONGER WORK. BACK HATCH DOOR OF VAN LOCKED WHILE OPEN AND WOULD NOT SHUT. THE DOOR HAD TO BE TIED DOWN FROM THE INSIDE IN ORDER TO DRIVE IT TO THE DEALERSHIP. DEALERSHIP SAYS HINGES HAVE BEEN BENT. HINGES HAVE NO MARKS OF ANY KIND, AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. THERE'S A WHOLE LOT GOING WRONG FOR A 2012 VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653625November 8, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHILE DRIVING ALONG THE HIGHWAY AT NIGHT, I TURNED OFF THE HIGH BEAMS BECAUSE OF AN APPROACHING CAR. THE MULTIFUNCTION SWITCH INSTANTLY FAILED; I WAS UNABLE TO ACTIVATE THE HIGH BEAMS AGAIN, MY DIRECTIONAL SIGNALS DID NOT WORK AND THE WINDSHIELD WIPERS BEGAN TO WIPE INCESSANTLY. I CONSIDER THIS TO BE A SAFETY-RELATED DEFECT, BECAUSE I COULD NOT SIGNAL MY INTENTIONS TO OTHER DRIVERS, NOR COULD I USE THE HIGH BEAMS TO IMPROVE VISIBILITY. ON A TWO-YEAR-OLD VAN WITH ONLY 89,000 MILES, THIS FAILURE SEEMS PREMATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652857November 5, 2014
VEHICLE SPEED CONTROL
WAS AT STOPLIGHT WHEN 2012 GRAND CARAVAN (CREW) ACCELERATED INTO THE MIDDLE OF THE INTERSECTION. I HAD TO STAND ON THE BRAKE TO STOP AND WAS ALMOST STRUCK BY CROSS TRAFFIC. THE VAN WOULD THEN MOVE FORWARD SLUGGISHLY (AS IF NO POWER) AND AT DIFFERENT TIMES ACCELERATE TO HIGH SPEEDS (80+ MPH). I CALLED THE DEALER AND PARKED IT.TOOK IT TO DEALER NEXT DAY. SINCE MY VAN HAD 38K MILES ON IT THEY WANTED TO CHARGE ME OVER $300 TO REPAIR THE ELECTRONIC THROTTLE CONTROL. THE CODE (P2138) SHOWED THAT THE ACCELERATOR PEDAL POSITION SENSOR WAS BAD. SINCE MY VAN HAD JUST WENT OUT OF WARRANTY, I FUSSED AT THEM AND THEY GAVE ME A "GOODWILL" DISCOUNT FOR ME TO PAY $100.00. THIS DEFECT IS LIFE THREATENING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643876October 10, 2014
VISIBILITY
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643571October 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633713September 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL) AND STATED THAT THE PART WAS NOT AVAILABLE FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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