Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11431397September 1, 2021
STRUCTURE:BODY
Driver side sliding door couldn't be opened manually or with electronic key fob. Anyone seated in second row, driver's side, would have to exit by climbing over to another door or try to get out of a window. Vehicle was taken to a Dodge dealer who confirmed the actuator had failed and that was why the door would not open No other parties have inspected this vehicle for this problem. Once the issue was repaired, I traded this van off for a new vehicle. There were no warnings that this was going to happen. I just went to open the sliding door and it would not budge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431147August 31, 2021
STRUCTURE:BODY
The driver side rear sliding door has stopped functioning. It is stuck closed. The lock does not move manually or electronically, the manual door handles do nothing, and the automatic door opening function does nothing. This is a major safety hazard. It’s possible that in an accident that the left slider would be the best way to reach several passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431004August 30, 2021
POWER TRAIN
My 2016 dodge van began to lose power while i was on the freeway. While changing gears it was hesitant and would stall and lose power going from the second to the third gear. It appears the RPMs would go past 4 then the gear would change but with less power. Then the check engine light came on. Various times while i was stopped at a light upon acceleration the car would turn off. I took it down to the repair shop for the computer analyzation and was told to change the ignition coils and spark plugs and any and all air filters and check the sensors. The Performance did improve and I discovered the engine mounts were all in need of repair and that was the cause of the transmission stalling. I had those repaired and now the gears work fine. And now after spending quite a bit of money notice another issue. When I am getting out of my drive way and go from Reverse then stop to Drive there is a stall and the transmission does a clunk sound before it changes gear to drive. It very dangerous due to the fact that the gear stall and if the drive gear does not kick it any passing car may hit my van
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429715August 19, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Passenger and drivers side rear sliding door locks making grinding noise, both during lock and unlock movements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429016August 13, 2021
STRUCTURE:BODY
Vehicle was loaded with 5 people. At destination the passenger sliding door would not unlock. It will still not unlock after trying to push the inside manual lock switch. It will not unlock after trying "fixes" on the internet. I consider it a safety issue when the kids cannot get out of a door that cannot be manually unlocked or opened in any way. Dealer says ~$600 to fix and that is only for one door. They say the other should be replaced also. The problem is the door lock solenoid that burns out. I do not control the number of times the solenoid is operated, that is programmed by the manufacturer. This is not acceptable to have to pay fix a safety issue. There should be a recall and the dealer should fix the problem for free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429060August 13, 2021
UNKNOWN OR OTHER
Currently my sliding passenger side door is in the locked position and will not unlock. I purchased the vehicle in January 2016 and had the drivers side sliding door lock actuator replaced by dealer in September 2018. I am now incurring the cost of having the passenger side actuator replaced. I believe this is a major safety issue as my children cannot exit the vehicle on one side, twice now on a relatively new vehicle. The door lock CANNOT be utilized in a manual manor thus it is either risk having to exit through the rear lift gate or front door or pay to have the part replaced. I will ask to have the defective part retained for inspection on the current broke side. There is a FCA service bulletin, 23-017-20 currently recommending dealers replace both sides when brought ot hteir attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428309August 9, 2021
ELECTRICAL SYSTEM
There is a loud buzzing noise coming from the rear driver's side door when it locks. I have researched this and see that this is a common problem with this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428341August 9, 2021
STRUCTURE:BODY
Both passenger and drivers side sliding doors emits a buzzing sound when unlock / locking. Driver side sliding now no longer locks, the auto open/close feature does not work, and often times cannot securely close the door without manual manipulation. Back seated passengers now must exit from the front. This concerns me, especially in the case of an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428424August 9, 2021
STRUCTURE:BODY
the sliding doors on the 2016 doge caravan quit working and are in locked position with no way to open ( really bad if young ones are strapped in their car seats) Chrysler will not help in any way, body shop wants to cut holes in door, dodge dealer was pretty informed on it but said they probably will break something trying to repair it, cost per door $150 to 300 or more. how can this not be a serious safety concern?. quite frankly the Chrysler service line is poor to useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427985August 6, 2021
ELECTRICAL SYSTEM
Both sliding doors are not locking or unlocking. Problem started a year ago with the passenger side sliding door not locking. 3 weeks ago, the driver side sliding door will not unlock. As we have 3 children who travel in this van regularly, having a door that cannot open is a huge concern for safety in case of an emergency. Searching online for a solution has brought to light that this is a wide known issue with this model. Why has there not been a recall yet?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428031August 6, 2021
POWER TRAIN
Transmission failed. The assembled date is 6/18/2016 - 60 days after a transmission pump recall ended. Our technician specifically mentioned the transmission pump failed. They need to extend the recall date to include our vehicle that was manufactured on 6/18/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427882August 5, 2021
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 15 mph uphill, there was an abnormal whining sound coming from the vehicle. The contact stated that the RPM was fluctuating. Additionally, the vehicle shifted out of gear and started rolling backwards. The contact stopped the vehicle and attempted to restart the vehicle to continue to drive however, the vehicle continued to shift out of gear. The contact had the vehicle towed to an independent mechanic who inspected the vehicle and diagnosed the failure as a transmission failure and recommended that the transmission be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427784August 4, 2021
STRUCTURE:BODY
Passenger side sliding door would not lock electronically. I forced the lock to move and now it makes a loud buzzing sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427544August 3, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Both sliding doors will not unlock. Passengers have to exit either through the front passenger door, through the rear hatch or climb out the sliding door windows. This is a safety issue in an emergency. The driver side sliding door had the problem several months ago. The passenger side sliding door developed the problem today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427292July 31, 2021
UNKNOWN OR OTHER
Upon arriving home, I tried to remove my special needs daughter from the rear driver sliding door, locking mechanism remained engaged. I attempted to unlock with the fob, the driver door buttons, & on the sliding door itself. Nothing has changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426916July 29, 2021
STRUCTURE:BODY
I have 2 issues related with the sliding doors. The first one is: Driver sliding door does not open I can’t use the remote control to unlock. I can’t open the door manually from inside or outside. The second one is the passenger sliding door does not lock manuallly or with the remote control I have more than 2 years with this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426670July 27, 2021
ENGINE
V1 was parked for at least 12 hours and vehicle engine compartment fire .
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11426449July 26, 2021
UNKNOWN OR OTHER
Vehicle stalls while driving, losing all power. Often cannot be immediately started again. Has been to the dealer several times; they can not duplicate the problem to diagnose. Date of incident selected below was the first of many occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426346July 25, 2021
ELECTRICAL SYSTEM
Driver side window motor and hardware have been replaced twice in the past 2 years and keeps falling into the door panel. The window falls without being used, just a loud dang and the window falls. There have been no accidents that side of the vehicle and it was parked when it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426195July 23, 2021
STRUCTURE:BODY
The drivers side sliding door won’t open. We have tried locking and unlocking the door, but the lock won’t move. We have tried opening using the indoor and outdoor handles, driver and passenger buttons, and key fob. We have tried changing out the fuse. When getting a repair for another issue, the mechanics were unable to open the door as well. This poses a safety issue because in case of an accident that renders the other sliding door unusable, passengers would not be able to exit the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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