Chrysler Town and Country Complaints (2001)

462 consumer complaints on file.

#759096March 8, 2002
SEAT BELTS:FRONT:ANCHORAGE
PLEASE REFER TO ABCNEWS.COM PRIMETIME MARCH 7, 2002, DEATH OF BART MORAN AS A RESULT OF DEFECTIVE GEN-3 SEATBELT. THERE IS ALSO A CLASS ACTION LAWSUIT FROM 5 STATES REGARDING THIS MATTER. MY VAN IS EQUIPPED WITH THESE SEATBELTS AND IS A MAJOR CONCERN TO ME AND MY FAMILY. I HAVE CONTACTED CHRYSLER HEADQUARTERS AND THEY REFERRED ME TO YOUR DEPT. STATING THAT THERE WEREN'T ENOUGH CASES FOR YOUR DEPT. TO LOOK INTO THIS MATTER. HOW MANY PEOPLE MUST BE INJURED OR KILLED BEFORE NHTSA TAKES ANY ACTION. PLEASE RESPOND TO MY CONCERN WITHIN A REASONABLE AMOUNT OF TIME, AS MY SAFETY AND THE SAFETY OF MY FAMILY IS OF THE UTMOST IMPORTANCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759070March 7, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONCERNED ABOUT THE GEN 3 SEATBELTS USED IN THIS VEHICLE AS THEY UNLATCH EASILY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758718February 27, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHEN DEFROST IS TURNED ON A "MUSTY/MOLDY" SMELL IS EMITTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758487February 22, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY HAS CONDUCTED TWO 40 MPH CRASH TESTS AND BOTH RESULTED IN A FUEL LEAK. THEY DETERMINED THAT "A WEAKNESS IN THE DESIGN OF A CIRCULAR FITTING WHERE THE FUEL LINES EXIT THE FUEL TANK". CHRYSLER REDESIGNED AND BEGAN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758292February 15, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE HAS OCCURRED TWICE WITHIN A TWO WEEK REPAIR WINDOW. DEALER STILL WORKING TO CORRECT BRAKE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004042February 14, 2002
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
WHILE VEHICLE WAS PARKED, TAILGATE OPENED BY ITSELF. MANUFACTURER WAS NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002217January 15, 2002
STRUCTURE:BODY:DOOR
CHILD GOT FINGERS CAUGHT IN RIGHT SIDE POWER SLIDING DOOR, AND MECHANISM DID NOT RELEASE. HAD TO MANUALLY OPEN DOOR.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#756825January 14, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
DURING NORMAL DRIVING VEHICLE BEGAN TO EXPERIENCE ROUGH ENGINE OPERATION, FLASHING ENGINE INDICATOR APPEARED ON DASH AND WITHIN 15 SECONDS VEHICLE STALLED OUT AND WAS BRAKED TO A STOP ON A HILLSIDE. ALL ATTEMPTS TO RESTART VEHICLE WERE FRUITLESS AND IT HAD TO BE TOWED TO THE NEAREST DEALER'S SHOP. AFTER TWO FULL DAYS IN THE SHOP IT WAS DETERMINED THAT THE MAIN WIRING HARNESS CHAFED ON THE SIDE OF THE TRANSMISSION AND SHORTED. THIS BLEW A FUSE, BURNED OUT THE COIL AND THE THROTTLE POSITION SENSOR. THE SOLUTION CONSISTED OF REPAIRING AND RESECURING THE HARNESS TO PREVENT CHAFING, A NEW COIL AND A NEW THROTTLE POSITION SWITCH WERE INSTALLED. SELLING DEALER INDICATED THAT THIS WAS THE FIFTH VEHICLE WITH THIS PROBLEM. THIS IS OBVIOUSLY A MANUFACTURING/DESIGN DEFECT WHICH COULD BE EASILY AVOIDED. THE CONSEQUENCE OF THIS FAILURE COULD HAVE BEEN MUCH WORSE IF THE SHORT AND THE SUBSEQUENT LOSS OF POWER AND CONTROL OCCURED DURING HIGHWAY DRIVING, ESPECIALLY IN TRAFFIC AT HIGH SPEED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001526January 4, 2002
STRUCTURE:BODY:DOOR
PASSENGER'S SIDE ELECTRIC SLIDING DOOR CAME AJAR. CONSUMER HEARD AN ALARM, AND WITHIN SECONDS DOOR OPENED ABOUT 2 TO 3 INCHES WHILE DRIVING. CONSUMER AUTOMATIC SENSOR TRIGGERED IT TO CLOSE BACK. CONSUMER FELT THIS WAS VERY UNSAFE BECAUSE CHILDREN WERE IN VEHICLE. CONSUMER HAS CONTACTED MANUFACTURER. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755437December 8, 2001
ELECTRICAL SYSTEM
NOBODY WAS HURT EITHER TIME BUT THIS HAPPENED TWICE AND THE MANUFACTURER HAS FAILED TO FIX IT YET. THE CAR IS BRAND NEW AND THE ELECTRICAL SYSTEM HAS JUST SHUT IT DOWN ON TWO SEPARATE OCCASIONS WHILE DRIVING 30 MPH (ONCE IN A PARKING LOT AND ONCE ON A CITY STREET). MY FAMILY IS AFAID TO DRIVE IT NOW A DAYS SINCE MY WIFE HAS BEEN STRANDED WITHOUT POWER TWO TIMES. WHEN THE CAR SHUTS DOWN, IT LOSES ALL POWER AND CAN NOT BE RESTARED. WE HAVE HAD TO GET THE CAR TOWED BACK TO US ON 2 SEPARATE OCCASIONS IN THE FIRST MONTH WE OWNED THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755279December 4, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE TOLD ME THAT SHE HAD A CLOSE CALL; ALMOST HIT THE CAR IN FRONT OF HER SOME TIME AGO BECAUSE THE VAN WOULD NOT COME TO A COMPLETE STOP FAST ENOUGH. LAST NIGHT ON THE HIGHWAY, I PRESSED HARD ON THE BRAKE PEDAL. THE CAR SLOWED DOWN BUT WOULD NOT COME TO A COMPLETE STOP, RESULTED IN BUMPING INTO THE CAR IN THE FRONT. BOTH THE PASSENGER AND I THOUGHT THE VAN SHOULD HAVE STOPPED IN TIME TO AVOID SUCH AN ACCIDENT. ALTHOUGH I WAS PRESSING HARD ON THE PEDAL, I COULD NOT FEEL ANY PUMPING OF ABS. WE ARE NOT SURE IF THE CAR IS SAFE TO DRIVE AROUND. WOULD LIKE TO KNOW IF THERE IS SOMETHING THAT CAN BE CHECKED OUT AND/OR FIXED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#754830November 23, 2001
SEATS:FRONT ASSEMBLY:RECLINER
THE REAR SEAT BACK WAS RECLINED FOR CARGO. WHEN THE SEAT HADLE WAS PULLED TO RAISE THE SEAT BACK TO THE UPRIGHT POSITION, THE SEAT BACK SPRUNG FORWARDS VIOLENTLY STRIKING MY WIFE IN THE HEAD CAUSING INJURY. THE SEAT BACK IS APPARENTLY SPRING LOADED WITH NO MECHANISM TO CONTROL THE RELEASE OF THE SPRING LOAD. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#754391November 11, 2001
VEHICLE SPEED CONTROL
WE DO NOT KNOW WHAT IS CAUSING THIS "HESITATION" IN THE ACCELERATION OF THE CAR WHILE DRIVING. THE CAR TENDS TO IDLE POORLY SOMETIMES STALLING WHILE AT REST AND/OR REVVING UP WHILE AT REST. WHILE TAKING OFF FROM A STOP SOMETIMES WHEN PUSHING ON THE ACCELERATOR THE CAR WILL NOT PROPERLY ACCELERATE THEN ALL OF SUDDEN KICK IN AND LUNGE FORWARD. NOW THE CAR HAS A "DA, DA, DA" INTERMITTENT HESITATION OR VIBRATION WITHIN THE ENGINE MAKING IT FEEL AS IF YOU ARE RIDING OVER THE SAME TINY BUMPS OVER AND OVER AGAIN FEELING LIKE THEIR IS SOMETHING BRAKING THE CAR INTERMITTENTLY WHILE YOU ARE DRIVING IT WHICH ALSO MAKES THE CAR HAVE A POOR RIDING FEEL. ALSO, WE HAVE NOTICED THAT THIS CAR DOES NOT RIDE SMOOTHLY LIKE THE CAR WE TESTDROVE HERE IN MICHIGAN. WE HIT BUMPS AND IT FEELS LIKE THE CAR IS DROPPING OFF A SMALL CLIFF, BUT THEN ON LITTLE DIVITS THE CAR DRIVES OVER THEN SMOOTHLY, WHICH LEADS ME TO BELIEVE IT IS NOT A TIRE PROBLEM. THE BACK END DOES NOT EVEN FEEL LIKE IT HAS SHOCKS WHEN YOU HIT A BUMP, RATHER IT "BOOMS" AND FEELS LIKE IT IS DROPPING OFF A LEDGE. WE WONDER IF THIS IS ALL RELATED SOMEHOW. ...AND WE WOULD JUST LIKE OUR NEW CAR TO PERFORM LIKE THE LXI WE TEST DROVE THAT HAD SUCH A SMOOTH RIDE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754305November 9, 2001
VISIBILITY:WINDSHIELD
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898515October 30, 2001
SUSPENSION:FRONT
THERE'S A VERY LOUD WHINE OR GROWLING NOISE COMING FROM FRONT OF THE VEHICLE. NOISE IS SO INTENSE THAT PEOPLE ARE LOOKING AT THE VEHICLE AS IT PASSES. WHEN SITTING AT A LIGHT AND TURNING STEERING WHEEL TO LEFT OR RIGHT NOISE GETS LOUDER WITH EVERY TURN. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897797October 16, 2001
SEAT BELTS:FRONT:RETRACTOR
RESTRAINT BELT RETRACTOR HAS DISLODGED AND IS NOT OPERABLE. DEALERSHIP HAS NOT EXAMINED VEHICLE TO DIAGNOSE CAUSE. *AK SEAT BELT WAS ON CENTER BENCE ON THE PASSENGER SIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897508October 9, 2001
SEATS:MID/REAR ASSEMBLY
ANCHOR ATTACHMENTS THAT ARE IN REAR SEAT ARE DESIGNED FOR A CHILD SAFETY SEAT TO BE PLACED. THERE IS A QUARTER OF AN INCH OF METAL STICKING STRAIGHT OUT. ON SEVERAL OCCASIONS CHILD HAS BEEN STUCK IN BACK BY THIS PIECE OF METAL. CONSUMER INSISTED IT WAS VERY DANGEROUS BECAUSE IT COULD CAUSE A SPINAL INJURY. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896834September 25, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE LACKS IN ACCELERATION, VEHICLE HESITATES WHEN SHIFTING. PROBLEM CAN'T BE DUPLICATED TO FIND A REMEDY.*AK *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896840September 25, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
ENGINE CHECK LIGHT COMES AND A SMELL FROM EXHAUST IS ON INSDE AND OUTSIDE OF VEHICLE. DEALER HAS CONFIRMED THAT INJECTORS WERE LEAKING. MANUFACTURER STATED THERE WAS A RECALL ONLY FOR CALIFORNIA RESIDENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563026September 12, 2001
SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING, THERE WAS A SCRAPING NOISE IN THE FRONT RIGHT WHEEL, THE GRINDING THEN BECAME WORSE AND THE STEERING WHEEL WAS VIBRATING, AND THE ABS FLASHED A COUPLE TIMES AND WENT OUT AS THE VEHCILE WAS GOING STRAIGHT, CONSUMER PULLED INTO THE DRIVEWAY AND SMELLED SOMETHING HOT AND FELT THE FRONT RIGHT AND TIRE WHICH WAS HOT AND THE WHEEL COULD BE SHAKEN VERY READILY, CONSUMER PULLED THE FRONT RIGHT WHEEL OFF AND A FLAT WASHER AND REGULATOR NUT FELL FROM THE FRONT HUB, THE VEHICLE WAS TOWED AND CONSUMER WAS INFORMED THAT THE PARTS THAT WERE NEEDED WERE NOT AVAILABLE AND THAT THE BEARING DOME WAS LOOSE FROM THE HUB, WHICH PROBABLY FAILED DUE TO INSUFFICENT TORQUE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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