Chrysler Pacifica Complaints (2023)

196 consumer complaints on file.

#11632172December 23, 2024
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hello. Writing to you about a serious safety concern on my 2023 Chrysler Pacifica Hybrid. Overnight, I had it parked in my driveway, and this morning, I found it had rolled down the driveway. In addition, because it was plugged in charging overnight, the movement of my van rolling, caused it to pull on the cord and ultimately snapping my charging port. Fortunately,no one was walking at that time as you could understand the concern this would be if this had been the case and my van would’ve harmed someone. I checked my cameras, and it shows the van beginning to slowly roll on its own around 9:40pm until it reaches the end of my driveway. I believe the only reason it did not go any further is because our sidewalk is a bit raised where it meets the end of the driveway, which stopped it from sliding even further than it did. I would like to see if this is a known issue and if not make it aware as this is a serious concern to the public. Also what steps can I take to Chrysler to fix this issue, I don’t feel comfortable now with the car sitting idle in the driveway with kids playing. Also corrected steps to repair the damage to my car. I contacted the dealer and have an appointment scheduled for Friday 12/27/2024. Please see images of damage and start and finish of where the car was and lastly ended up. Please feel free to contact me about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629024December 5, 2024
POWER TRAIN, ENGINE
This is the second time this happened in one week. Incident happened immediately after being sent home without repair by the dealership. Driving down the interstate, our car displayed the "Stop Safely. Vehicle will shut off soon." Red turtle light came on, and car lost all acceleration. We managed to pull over without being hit. Turned the car off and then back on. Check engine light was now on, but the car would drive. Hybrid battery was charged at 66%. In both shutdown instances, dealership says it is unable to replicate the problem, and therefore will not look further into the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626402November 20, 2024
ENGINE, POWER TRAIN
We were driving on the interstate at approximately 70 mph when our car gave the warning, "Stop Soon. Vehicle will shut off." A turtle warning light also lit up. We pulled over to the side of the road and turned the car off. After a few minutes, we were able to turn the car back on and drive home, though the check engine light was then on. We took it to the dealer the next day, with the check engine light still on, and the dealer was unable to reproduce or diagnose the problem. They said there were so many warning codes that they could not determine what was the problem and that if they followed what the codes were telling them, they'd have to replace the entire wiring system of the car. They also said that one or more of the codes was related to the transmission. They drove the car extensively and couldn't reproduce the shutdown. They are currently still trying to diagnose the problem with the car at the dealership. There were no warning signs from the vehicle prior to the incident. The incident occurred right around the time when we would have depleted the all-electric charge and switched over to using gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625907November 18, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Driving on highway in hybrid mode, van lost engine power and coasts to a stop in traffic. Dashboard light says Stop Safely Vehicle Will Shut Off Soon. The engine is effectively off with no motive power available. This happened 4 times in a row over the course of 1.5 hrs on [XXX] from Virginia to North Carolina! We were nearly killed by traffic trying to clear the roadway with no power from the engine whatsoever. Completely unacceptable! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625652November 16, 2024
ENGINE, POWER TRAIN
While driving on the interstate, we heard a warning chime and a warning about the engine shutting off was displayed, along with the check engine light and a turtle icon, and the vehicle lost engine power. It was just coasting, which made it difficult to get to the shoulder in multiple lanes of heavy traffic. We called emergency roadside assistance who told us it was in limp mode and called for a tow truck. According to the dealership, a sensor in the transmission has malfunctioned and the entire transmission will need to be replaced. This appears to be the same issue for which these vehicles were recalled, so whatever repair Chrysler has done is clearly not effective. Our vehicle was purchased new, after the recall service had been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619794October 15, 2024
SERVICE BRAKES, POWER TRAIN, BACK OVER PREVENTION
The contact owns a 2023 Chrysler Pacifica. The contact stated that the vehicle would begin to roll away, when attempting to park on an incline. The contact also stated the gear shifter was placed in reverse, the vehicle continued to drive forward. In addition, when applying the brake pedal, the vehicle would take an extensive amount of time before coming to a stop. The contact stated it felt as if the hydraulic fluid was low despite there being no leak. The backover prevention camera failed to display the image from the rear of the vehicle due to there being an unexplained fracture. No warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The vehicle had not been repaired for the brakes and gear shifter. The back-over prevention camera had been replaced but the failure persisted. The vehicle was returned to the dealer however had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614076September 11, 2024
ELECTRICAL SYSTEM
Keys were inside car with only an infant inside and the doors were locked with no other key fob anywhere nearby. There must have been an issue with the car’s safety system to unlock the car in this situation. There was no 3 beeps that would unlock the car. Car was parked in Walmart parking lot in the heat. Remote start was on, key fob was in drivers seat. The last door to close was the drivers side rear sliding door. Wife called me from a shopper’s phone since hers was also locked in the car. I frantically drove with the other key fob a few miles to where they were to unlock. It was a traumatic experience for her and our son who was stuck inside the car. Thankfully I got there in time to unlock with the other key fob and everyone is okay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613595September 9, 2024
POWER TRAIN
Fourth time! Car suddenly shut down on highway with message to stop safely soon. I retrieved codes which were PAO78. I do this every time since these codes will clear when power is removed from the vehicle. The dealer says there is nothing they can do since codes are no longer there when I bring it in. This car is UNSAFE when this happens on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611235August 27, 2024
SEATS
Part number 68324912AC on both 2nd row seats has failed. The plastic housing encasing the spring broke on top for one seat, and on bottom for the other seat. Now the seat back does not lock in position. When the seat back tilts far enough forward, the seat slides freely forwards and backwards. I have called a few dealerships and no one has the part in stock. It is on back order due to the number of vehicles that have had this problem. Luckily the the parts broke before we were driving and we noticed the issue before someone sat in those seats. Otherwise, they could have been injured just from normal braking, and would not have been safe in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610715August 25, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I bought a new 2023 Chrysler Pacifica Hybrid in March 2024. In April 2024, mileage 2,301, while driving on neighborhood roads, this warning message appeared: "Stop Safely Vehicle Will Shut Off Soon" and the Engine Check/Malfunction Indicator Warning light illuminated. I had about 15-30 seconds to pull over and then the vehicle lost all power. All warnings were gone the next morning so I hoped it had been a glitch. 3 days later it happened again (mileage 2,559). I didn't think it was a glitch anymore so I had the vehicle towed to an authorized Chrysler dealer. STAR (Chrysler) advised them to check PIM connectors and return the vehicle to me. I had been unable to drive the vehicle for 15 days. Less than a month later, mileage 3,933, it happened again. I had it towed again to the same dealer. This time STAR advised and approved replacing the transmission. This incident added 28 days of being unable to drive the vehicle, for a total of 43 days. 23 days later, while driving on an out-of-state highway, mileage 5,012, it happened again. This was extremely dangerous since we were driving at highway speed and did not have much time to pull over before the vehicle shut off. I had it towed to an authorized dealer near where I was staying out of state. That dealer performed repairs even though I didn't authorize any. I have no reason to believe that Chrysler can fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609797August 20, 2024
UNKNOWN OR OTHER
We have had our 2023 Chrysler Pacifica Plug-In Hybrid since [XXX]. This was a factory ordered vehicle. There have been no indications that there is any issue with the vehicle. About a week ago while driving the vehicle a warning came on the speedometer screen that said "Pull over safely the vehicle is about to turn off". The check engine light also came on. Once the vehicle was pulled over to the side of the road and stopped the vehicle turned itself off. After waiting a few minutes the vehicle was able to be restarted and driven about 5 minutes home. The check engine light remained on. We did not drive the vehicle again until we were taking it to the dealership to be inspected. The check engine light was on the entire drive from our home to the dealership, which is about 10-15 minutes. The vehicle has now been at our local Chrysler dealership for 6 days. The technician at the dealership is telling us the code stored in the vehicle memory means it needs a new transmission. We are being told they need to replicate the issue for the warranty to cover a new transmission being put in. If they cannot replicate the issue, we are to take the vehicle back and continue to drive it until it happens again and then immediately have it towed to the dealership so they can receive warranty approval to replace the transmission. My research has revealed this is a known issue in Pacifica Hybrids regarding stalling due to a transmission sensor. I called Chrysler to clarify the warranty process and if there is a recall on my vehicle. The warranty process is correct and there is currently not a recall for this issue on our Pacifica Hybrid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609211August 18, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Vehicle was purchased new on [XXX]. 360 surround cameras and Connect box malfunctioned and vehicle was brought in for service on July 10, 2024. I was told by the service advisor that the camera was a poor connection and simply plugged back in but they were unable to reproduce the UConnect issue and that it was currently working. On [XXX] I started the vehicle in my driveway and it immediately entered "limp mode" with a large red turtle appearing on the dash and the check engine light illuminated. The vehicle would not drive greater than 5mph and posed a safety risk on the road so was towed to the dealer. The hybrid battery coolant hose was replaced and I picked up the vehicle on [XXX]. The diagnostic code relayed to me was P0C44-00. On [XXX], I started the vehicle in a family member's driveway and it again entered limp mode with the red turtle and check engine light displayed. The vehicle was again not able to be driven and was towed to the dealer. Chrysler engineers are now involved in the repair. I do not know if the previous camera and UConnect Box issues are related to the red turtle limp mode. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608979August 16, 2024
ENGINE
We have less than 3K miles currently on this vehicle. We were traveiling to the mountains for a vacation when the check engine light illuminated. Stayed on for 2 days and reset itself. We were in the Smokey Mountains and a warning came up to "Stop Safely Vehicle will shut off soon. Within a few minutes, all power was lost, all lights were inoperational including the 4 way hazards. After just a few minutes, the van restarted and operated as if nothing happened. The check engine light stayed on long enough for a Chrysler dealer to read the codes. Esentially, a problem with the High Voltage System Interlock Circuit A, Drive Motor A Inverter Performance are the major codes. A slew of others all related to this issue. The hybrid mechanic stated it is the same issues that plague the 2017-2021 Pacificas hybrids. Losing all power is not acceptable, especially in the mountains with a vehicle less than 4 months since delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606966August 7, 2024
ENGINE
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,545.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607027August 7, 2024
POWER TRAIN
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as indented. The contact drove the vehicle to the shoulder of the roadway. In addition, the check engine and low battery warning lights were illuminated. The contact stated that the vehicle eventually shut off. The vehicle was started and driven to the nearest independent mechanic. The vehicle was towed to the dealer; however, the vehicle had not yet been diagnosed. In addition, the contact stated that the vehicle was previously serviced at the dealer due to the failure; however, the dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605768August 1, 2024
ENGINE, UNKNOWN OR OTHER
I bought a new 2023 Chrysler Pacifica Pinnacle from the dealership with 20 miles on it. The next day, I was driving the car and exiting the highway when it said “rear safety alert, vehicle will shut off.” The car turned off and my kids and I were stranded on the highway exit blocking traffic. I called the dealership and they picked it up to try to see what was wrong. I was told it needed a new battery from sitting in the dealership for months . We considered trading in the car since I know longer felt safe, but I trusted them to fix it and make it safe. Once I got the car back, within 24 hours it did the exact same thing and shut down while entering the highway this time. The car is currently at the dealership again. I do not feel safe that it will not randomly keep turning off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604724July 26, 2024
ENGINE, STEERING
While driving with my young family my vehicles engine shut off and all steering was lost going appx. 50mph. As the the vehicle shut off, a warning popped up and said “stop safely, vehicle will shut off soon.” This was very dangerous and could have caused a life treating injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603753July 22, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES
The contact owned a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving at 35 MPH, the vehicle accelerated without the application of the accelerator pedal. The accelerator pedal depressed against the floorboard. The brake pedal was applied, but it failed to respond, and the vehicle continued to increase in speed. There were no warning lights illuminated. The contact crashed into a concrete barrier and crashed into a Ford, and another unknown van. The driver sustained an unknown injury and was taken to the hospital by ambulance to receive medical attention at the hospital. There was no reported fire. The air bags were deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The black box data showed the vehicle was traveling at 100 MPH. The passenger's side door had detached, and the windshield was shattered. The front and rear of the vehicle were shoved inward. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 10,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11601153July 11, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Vehicle lost motive power while driving. Vehicle was new with less then 1,500 miles. After a full charge drove about 4 miles and received message "vehicle will shut down". Tried to pull into a gas station parking lot and only made it half way through the parking lot. Vehicle has been brought to dealer and a new Power Inverter Module is being installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599558July 6, 2024
ELECTRICAL SYSTEM, ENGINE
We are currently on a family vacation going from CA to Nebraska and our 2023 Chrysler Pacifica hybrid completely shut down on us while driving through Las Vegas. A warning came up on the dash stating “slow down, engine will be shutting down”. We were on a main freeway and almost got hit because of this. We had our two kids in the car and are so upset this happened especially because we just bought the vehicle in May 2024 and this is the second time this has happened to us. We had to pay for a rental vehicle out of pocket to continue our trip and get our van towed to a nearby dealership in Las Vegas. It is currently sitting at the dealership and we have no idea how long it’s going to take to get fixed or how we are going to get it back to CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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