Chrysler Pacifica Complaints (2022)

204 consumer complaints on file.

#11604860July 27, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
while driving all warning lights came on on the dashboard. said pull over, car will stop. car would not move . after a while it would start again and warning cleared. had scan done . multiple communication failure codes for multiple modules. had codes cleared. waiting for next time. chat forums indicate this is common and usually leads to the can buss star connector defective where the multiple modules plug in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604159July 23, 2024
POWER TRAIN
My vehicle is in perfect shape with no body damage and fewer than 28,000 miles. Today I was at a very busy intersection and when the car attempted to restart , it suddenly decided that my hood was open and it would not restart. It left me stranded. I ended up thinking quickly and pulling the hood latch exiting my vehicle and pushing the hood down. The vehicle it has the feature that stops the engine when I stop at a stop light. I do not think that the hood was open. I had it in for service over a month ago, that would have been the last time that anyone opened the hood. I was stranded, had to exit my vehicle in a very high traffic area. Luckily, the car restarted when I tried again. This default position is very dangerous. I turned off the feature that shuts off the engine at a stop. I understand a warning that the hood is open, but I do not understand stopping the vehicle from starting and placing the driver in a very dangerous position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603726July 22, 2024
ENGINE
While driving the car on two separate occasions a warning flashed "Pull over, car will shut down" appeared. Car immediately began to decelerate and shut off. After turning car off was eventually able to get it restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602963July 17, 2024
BACK OVER PREVENTION
The contact owns a 2022 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598287July 2, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
It was a rental car, driving on freeway , warning light will come up , saying engine will shut off. The Van had no power, and I had to pull over. I turned off the car for 2-5 minutes and restart. Then the car will accelerate again. I had to drive from LA to Las Vegas. It started doing that after Loma Linda , CA [XXX] , on [XXX]). It took me 7 hours to get to Las Vegas. Because of the constant shut off warning. I had no choice but to do this because SixT rental car couldn't get another car to me for 5-6 hours wait. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596503June 25, 2024
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Shortly into my trip home from work, I entered onto the interstate and accelerated up to speed. Within a minute the vehicle seemed to slow down and I had no power using the accelerator Pedal. The vehicle continued to slow and the gas engine failed to turn on.(this is a PHEV hybrid model). Eventually the vehicle lost all power and I was able to park it along the side of the interstate. The vehicle was still on, AC and electoral systems worked. After about 5 minutes, gas engine spontaneously started back up. I was able to gain speed start bad down the road. Approximately 3 min later, gas engine shuts down and same process occurred. This cycle took place about 6 times before vehicle would not start up anymore and ultimately had to be towed. After a week, dealership is not sure what’s wrong as the transmission has been replaced which did not fix the problem. Dealership is now planning to replace the PIM module although there is an over 45day wait and they are unsure if that will fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596113June 24, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving the vehicle, received a message to stop safely vehicle will shut off soon. The car stops responding to the gas pedal and I had to try to quickly find a safe place to park the vehicle. I am lucky that I was not on a major highway at the time as I had three young children in the vehicle. Once stopped I was unable to turn off the van. The vehicle start/stop button was not responding and it took a long time before I was able to turn off the vehicle to try to restart it. The message remained and the car had to be towed to a dealership. It is now with the dealership while they determine the cause of the shut down. This is a serious issue to occur on a relatively new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593540June 10, 2024
SUSPENSION
THE VEHICLE STOPS AT WILL WHILE DRIVING. IT HAS STOPPED SEVERAL TIMES, IMADE IT TO THE NESSAN DEALER WHERE I PURCHASED IT THEY STARTED IT BUT ONCE I GOT ON THE INTERSTATE IT STOPPED ANDI I HAD TO HAVE IT TOWED. ON THE PANEL IT SAYS 'ELECTRONIC STABILITY CONTROL"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593333June 9, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
We were on the interstate. Driving the 80 mph speed limit. Got warning that said stop safety vehicle will shut off soon. I had 4 kids in the vehicle with me. I barely got it onto the shoulder before it completely shut off and would not move. Had to get it towed to nearest dealership 60 miles away. No answers left and now we are stranded. We could have been killed. No warning signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593093June 7, 2024
POWER TRAIN
On a road trip with my 2022 Chrysler pacifica hybrid with 20k miles, was driving on the freeway when this message came up "stop safely vehicle will shut down". Vehicle immediately lost power and I pulled onto shoulder but was in a bad location to be broken down. Got out check fluids etc, all fine. Then cycled vehicles a few times and was able to limp it to a gas station. Finally got it going again and continued driving. I will now have to tow it home because it is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591470May 30, 2024
POWER TRAIN
While driving on the highway in rush hour traffic I got a message to pull over when it was safe to do so, and the car started losing power. The breakdown lane was in use for traffic, so I had to drive 1/2 mile to find a safe spot with the car going much more slowly than the flow of traffic. I turned the car off, and opened the door to 'reset' it, then nervously pulled back out into traffic. I was able to drive to about a mile from my house, and I got the message and lost power again. I go the car to my mechanic, who said that the car had transmission failure. I had the car towed to the dealer, who confirmed as much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591117May 28, 2024
ENGINE, UNKNOWN OR OTHER
I was driving on highway, speed was about 70mph. All the sudden the dashboard said “ Stop Safely Vehicle Will Shut Off Soon”. Then the car start reducing the speed immediately no matter how hard I tried to accelerate. I stopped in the emergency lane. Shutdown the car. Then restart, I could drive about 30s to 60s, then the error came again. It occurred 6 times in total while I drove out the highway to a safety place in 2 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588288May 12, 2024
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
We just purchased the used 2022 Pacifica today., it was 75 miles back home. I left to get Dairy Queen; I turned left onto side road into Norton commons and an alert came up Stop safely your car will slow down soon. Very scary with a family and newb and kids and wife. Especially because cost bought it. Perhaps I should return it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588093May 10, 2024
UNKNOWN OR OTHER
Driving in residential area at 30mph and van turned off while moving. Message on dashboard said to push break and press to start. Vehicle put itself in park. No lights turned on. I heard a beep and felt engine shut off. Problem just happened and I haven't driven it since. Called auto shop and was advised to document I'd it happened again because they need a code or some evidence to give to techs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586632May 2, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Driving on a city street, shortly after driving out of a parking lot, and suddenly the message 'Stop Safely - Vehicle Will Shut Off Soon' showed on the dash, including a check engine light and a red turtle icon. After pulling over on a busy city street and waiting 10 minutes, I was able to start back up and keep driving. The CEL light stayed on but not the 'stop safely' message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586629May 2, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Driving on the highway, suddenly the message 'Stop Safely - Vehicle Will Shut Off Soon' showed on the dash, including a check engine light and a red turtle icon. After pulling over on the freeway and waiting 10 minutes, I was able to start back up and keep driving. The CEL light stayed on but not the 'stop safely' message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581209April 4, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving on a highway (never at slower speeds), a message will display on the dash that says "Stop Safely, Vehicle will shut off soon." The car then begins to decelerate and I have less than a minute to pull off the road. This issue began in December 2023. The car has been with the dealership from Feb 16 to present (April 4). The dealership was able to reproduce the problem. I am told it's related to the transmission, and am still waiting on a status update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580344March 31, 2024
VEHICLE SPEED CONTROL
Vehicle suddenly stops and shows the message "Stop Safely Vehicle will shut off soon". Then the vehicle will lose all power and vehicle can crash with little prior warning when on the highway. This is very unsafe and a recall was performed on 1/17/2023 but the problem still persists over and over and is very unsafe. Once the warning happens about 2-5 seconds later the vehicle will shut-off and can crash when driving. This incident has happened several times and is not isolated to once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579892March 28, 2024
POWER TRAIN, ENGINE
My wife was driving our 2022 Pacifica Hybrid Touring L to work on 101 freeway when a message came up on the console "Stop Safely. Vehicle Will Shut Off Soon" Within minutes and while she was in the middle lane of the Freeway and the speed shutdown to 19mph causing cars behind to almost collide with our van. Drivers showed road rage towards her. She was able to coast to the freeway exit. We got the van towed to a dealer where it is now. I have read many reports of this same thing happening to may others. Something needs to be done about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579310March 25, 2024
POWER TRAIN, ENGINE
Vehicle lost power & shut itself off while driving on highway at around 70 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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