Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10279204August 3, 2009
ENGINE AND ENGINE COOLING
2004 CHRYSLER PACIFICA SINCE 2007 MY PACIFICA HAS HAD THIS PROBLEM. THE DESIGN OF THE MOTOR AND TRANSMISSION MOUNTS ARE OF VERY POOR QUALITY, CAUSING REPEATED FAILURES. I'VE SEARCHED AROUND AND APPARENTLY ITS A VERY COMMON PROBLEM. ITS SO COMMON THAT DEALERS HAVE HAD CONTINUOUS BACK ORDERS FOR THIS MODELS MOTOR MOUNTS FOR TWO YEARS NOW. I'VE REPLACED THE MOUNTS A FEW TIMES ONLY TO HAVE THEM FAIL AGAIN. A COMMON SYMPTOM, WHICH I HAVE, IS RANDOM SHIFTING WHILE DRIVING, LURCHING OF THE CAR, CLUNKING NOISED IN THE ENGINE COMPARTMENT, ALL WHILE DRIVING AT SPEEDS BETWEEN 15 AND 60 MPH. THEY CAUSE OTHER FAILURES FROM DAMAGING ELECTRICAL LINES AND CONNECTORS TO CAUSING TRANSMISSION FLUID LEAKS. IF YOU DO A SEARCH ON CHRYSLER PACIFICA MOTOR MOUNTS YOU'LL FIND WAVE AFTER WAVE AFTER WAVE OF COMPLAINTS ON WEB BOARDS FROM WHAT MUST BE THE VAST MAJORITY OF PACIFICA OWNERS. APPARENTLY IT ALSO AFFECTS EVERY MODEL YEAR FOR THIS VEHICLE, NOT JUST THE 2004'S. THIS IS A WIDESPREAD PROBLEM CAUSED BY POOR DESIGN, AND A POTENTIAL SAFETY HAZARD. I REALIZE CHRYSLER IS GOING THROUGH SOME TOUGH TIMES RIGHT NOW, BUT THERE SHOULD BE AN INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278716July 29, 2009
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
WE WERE TOLD LAST WEEK THAT THE MOTOR MOUNTS ON OUR 2004 CHRYSLER PACIFICA WERE GONE. NOT BROKEN.... GONE. I HAD NOTICED SOME FRONT END SHAKING WHEN I HIT THE BRAKES AT A HIGH RATE OF SPEED. I ALSO NOTICED THAT THE ENGINE WAS LOUD WHEN I WOULD HIT THE ACCELERATOR FROM A STOP. OUR MECHANIC DISCOVERED THAT THE MOTOR MOUNTS WERE MISSING AND CAUSING THE ISSUES. EVERY TIME I HIT THE GAS, THE ENGINE JUMPS UP A COUPLE OF INCHES. MY MECHANIC CALLED AROUND AND WAS UNABLE TO GET HIS HANDS ON ANY MOTOR MOUNTS AT THIS TIME. HE WAS TOLD THAT THEY ARE ON BACKORDER AT THIS TIME. I HAVE BEEN DOING SOME RESEARCH AND HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH PACIFICAS. I HAVE FOUND A SITE, WWW.TOPIX.COM, HAS A FORUM OPEN TO LIST THE ISSUES WITH THESE CARS. OVER THE LAST COUPLE OF YEARS, MANY PEOPLE HAVE STATED THAT THIS PART IS ON BACK ORDER AND CAN'T BE FOUND ANYWHERE. ONE PERSON ALSO SAID THAT CHRYSLER IS NOT MAKING THE PART ANY MORE. I FIND THIS TO BE POOR BUSINESS ON CHRYSLER'S PART. I TRY TO BUY AMERICAN, BUT I HAVE TO BE HONEST.... MY CONFIDENCE IS FAILING HERE. I FEEL CHRYSLER SHOULD DO THE 'RIGHT THING' AND MAKE GOOD TO ALL THE PACIFICA OWNERS WHO ARE HAVING THIS SAME ISSUE. AT THE VERY LEAST, MAKE THE PART!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277444July 20, 2009
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE IN FOR A ROUTINE INSPECTION, BUT IT FAILED DUE TO EXCESSIVE RUST ON THE FRAME. THE DEALER REFERRED HER TO A WARRANTY SPECIALIST AND WAS INFORMED THAT THE VEHICLE EXCEEDED ITS WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277369July 19, 2009
ENGINE AND ENGINE COOLING
MY 2004 CHRYSLER PACIFICA HAS BROKEN MOTOR MOUNTS AND HAVE BEEN TOLD THEY ARE ON BACK-ORDER INDEFINATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277132July 17, 2009
FUEL SYSTEM, OTHER
I OWN A 2004 CHRYSLER PACIFICA. I AM HAVING A MAJOR ISSUE WITH THE FUEL GAUGE. THE GAUGE SHOWS 1/2 FULL AND THEN THE NEXT THING YOU KNOW IS THAT IT DROPS TO EMPTY AND YOU RUN OUT OF GAS. I TOOK THE CAR TO THE DEALERSHIP OVER A MONTH AGO AND WAS TOLD THAT THE PARTS WOULD BE IN A FEW DAYS. THIS ISSUE IS DANGEROUS AS YOU RUN OUT OF GAS WITHOUT A METHOD OF KNOWING WHAT IS GOING ON. IN ADDITION, WHEN YOU ATTEMPT TO FILL THE TANK WITH GAS, IT CONTINUES TO POP AVOIDING YOU FROM PUTTING GAS IN THE CAR. I CAN TAKE UP TO 30 MINUTES TO FORCE 1/2 TANK OF GAS IN THE CAR TO WHERE THE GAUGE WILL SHOW THE CAR FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276449July 12, 2009
ELECTRICAL SYSTEM
CAR WILL NOT START ON FIRST TRY ON A NORMAL BASIS. HAVE CHANGED BATTERY AND STARTER. CAR ALSO STALLS. WHEN IT DOES START AFTER ABOUT 30 TRIES OR 30 MIN I HAVE TO PUT MY FOOT ON THE GAS PEDAL TO KEEP IT STARTED. I HAVE GONE TO MANY SITES ON LINE BY TYPING IN STARTING AND STALLING PROBLEMS ON LINE. THERE ARE MANY PEOPLE HAVING THIS PROBLEM AND NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. PEOPLE ALONG WITH MYSELF ARE SPENDING A GREAT DEAL OF MONEY TO TRY TO FIX THIS PROBLEM. CHRYSLER HAS TO KNOW WHAT THIS PROBLEM IS WITH ALL THESE CARS HAVING THE SAME PROBLEMS BUT THEY DON'T SEEM TO CARE ABOUT OUR PROBLEMS AND THE MONEY THAT WE ARE LOOSING EVERY MONTH. I FEAR THAT I AM GOING TO BE STRANDED WITH MY CHILDREN BECAUSE MY CAR WON'T START OR STALLS. I JUST WANT TO KNOW WHAT IS WRONG WITH THIS CAR. I KNOW IF THEY TELL EVERYONE WHAT IS WRONG WITH THIS CAR THEY WILL HAVE TO FIX THE THOUSANDS OF PEOPLES CARS THAT ARE IN NEED OF REPAIR AND THAT BIG COMPANY DOES NOT WANT TO DO THAT FOR THE LITTLE PEOPLE OF THE COUNTRY WHO TRUSTED THEM. THEY HAVE RECEIVED BILLIONS OF DOLLARS IN TAX PAYER MONEY AND THEY SHOULD COME CLEAN AND FIX THESE CARS OR AT LEAST TELL US WHAT IS WRONG SO THAT WE CAN FIX THEM FOR GOOD. PLEASE HELP ALL OF US. I AM A SINGLE MOTHER AND CAN NOT AFFORD TO TRY SO MANY DIFFERENT THINGS THAT ARE NOT THE PROBLEM. I ASK AGAIN. PLEASE HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273922June 15, 2009
ENGINE AND ENGINE COOLING:ENGINE
1. THE ISSUE HAS EXISTED FOR A FEW YEARS, BUT DIAGNOSIS HAS BEEN CONCLUSIVE ONLY RECENTLY. THE ISSUE SEEMS TO HAVE ARISEN FROM NORMAL WEAR AND TEAR. THE VEHICLE IS DRIVEN FREQUENTLY, BUT IS NOT ABUSED IN ANY WAY. 2. THE MOTOR MOUNTS HAVE FAILED, AT LEAST ONE IS COMPLETELY BROKEN. THE RESULT IS A VERY LOUD KNOCKING NOISE WHEN BRAKING SHARPLY. IT IS UNKNOWN AT THIS TIME IF FURTHER DAMAGE WILL BE FOUND RESULTING FROM THIS CONDITION PENDING REPAIR. 3. THE VEHICLE IS WAITING FOR PARTS WHICH HAVE BEEN ON BACKORDER. ONCE THE PART ARRIVES, REPAIRS WILL COMMENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272553June 1, 2009
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT HEARD A KNOCKING SOUND WHENEVER THE TRANSMISSION HAS TO SHIFT. THE MECHANIC STATED THAT THE MOTOR MOUNTS WERE FAILING. IN FEBRUARY OR MARCH OF 2009, THE VEHICLE HAD A TRANSMISSION FLUID LEAK. THE DEALER REPLACED A SEAL AND STATED THAT THE VEHICLE WAS REPAIRED. THE CONTACT STILL HAS THE WORK ORDER FOR THAT REPAIR. THE CURRENT MILEAGE WAS 88,000 AND FAILURE MILEAGE WAS 87,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270291May 27, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
2004 CHRYSLER PACIFICA HAS A PROBLEM WITH THE MOTOR MOUNTS. CONSUMER STATES THE MOUNTS HAVE BEEN ON BACK ORDER SINCE DEC. 2008. *NJ THE CONSUMER STATED A NOISE WAS HEARD WHEN GONG OVER BUMPS IN THE ROAD. THE ANTI-LOCK WHEEL SENSOR WAS BAD, THE TIRE LIGHT ILLUMINATED, THE LOWER CONTROL ARMS AND FRONT SWAY BAR WERE REPLACED. THE MOTOR MOUNTS WERE LEAKING OIL. THE INSTRUMENT CLUSTER WAS NOT WORKING AND THE EGR VALVE WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269885May 25, 2009
ENGINE AND ENGINE COOLING
OUR 2004 PACIFICA HAS A BROKEN MOTOR MOUNT, AND WE WERE TOLD BY DEALER THAT THE PART IS ON BACK ORDER INDEFINITELY, NOW DRIVING AROUND WITH A BROKEN MOTOR MOUNT, POSSIBLE DAMAGE BEING DONE TO THE ENGINE. THE CAR IS COVERED UNDER WARRANTY BUT CAN'T GET IT FIXED BECAUSE CHRYSLER IS NOT MAKING ANY PARTS ANY TIME SOON, IF AT ALL; WE WANT TO KNOW WHEN CHRYSLER WILL START MAKING PARTS TO FIX OUR CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269743May 22, 2009
ELECTRICAL SYSTEM
I HAVE A 2004 CHRYSLER PACIFICA AND IT HAS MAJOR PROBLEMS WITH STARTING. I HAVE BEEN IN VERY REMOTE PLACING AND THE CAR WILL NOT START. AFTER ABOUT 15 TO 20 ATTEMPTS THE CAR MAY TURN OVER. I HAVE CHANGED THE BATTERY AND THE STARTER AS WELL WITH NOT IMPROVEMENTS. I HAVE READ NUMEROUS ACCOUNTS OF OTHERS HAVING THIS PROBLEM AND CHRYSLER WILL NOT DO ANYTHING ABOUT IT. THIS CAR IS NOT SAFE OR RELIABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269012May 18, 2009
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267922May 7, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES
I PURCHASED A CHRYSLER PACIFIC 2 WEEKS AGO AND IMMEDIATELY FOUND ISSUES WITH IT I TOOK IT BACK AND ASKED FOR IT TO BE FIXED. THEY KEPT IT FOR A DAY AND NOTHING WAS DONE. I GOT TO WORK ONEDAY AND IT WOULD NOT START. I TOOK IT SOMEWHERE ELSE TO BE LOOKED AT AND WAS TOLD THE FRONT TIRES RODS WERE BAD, THE STABILIZER WAS BAD AND 3 TIRES BALD. I CANT GET THE DEALER TO TAKE ME OUT OF THE LOAN AND GIVE ME MY MONEY BACK WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267970May 7, 2009
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT
CHRYSLER PACIFICA ENGINE MOUNTS FAILURE AND NO REPLACEMENTS AVAILABLE. ENGINE MOUNTS HAVE FAILED 3 TIMES IN 120,000 MILES, BUT NOW THEY CAN'T BE REPLACED. NO AFTERMARKETS AVAILABLE AND CHRYSLER IS ON A "4 MONTH NATIONAL BACKORDER". MY MECHANIC CONFIRMS A DESIGN FAILURE, BUT NO ALTERNATIVES. EVERY PACIFICA HE KNOWS HAS AN ENGINE MOUNT FAILURE WITH NO OPTIONS FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268153May 7, 2009
ELECTRONIC STABILITY CONTROL (ESC)
THERE WAS NO INCIDENT, MOTOR MOUNTS BREAK AT EASE AND HAVE BEEN ON BACK ORDER SINCE OCTOBER OF 08. I WAS TOLD BY REP AT CHRYSLER THAT MOUNTS ON PACIFICAS ALWAYS BREAK WAY BEFORE THEY ARE SUPPOSED TO. I HAVE BEEN WAITING 7 MONTHS FOR REPLACEMENT BUT CHRYSLER DOESN'T SEEM TO HAVE A CLUE AS TO WHEN THEY'LL BE IN. LAST I CHECK WHICH WAS LAST WEEK COULD BE MONTHS. THE MOUNTS ARE NEEDED TO KEEP THE ENGINE FROM FALLING OUT , NO MOUNTS MEANS I CAN'T DRIVE MY ONLY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267748May 5, 2009
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE THE STEERING WHEEL SHAKES WHILE DRIVING 65 MPH. IN ADDITION, A NAIL WAS FOUND IN THE TIRE. THE DEALER STATED THAT INNER TIE RODS AND TIRE BALANCING WERE NEEDED. THEY FURTHER STATED THAT THE ENGINE CRADLE WAS CORRODED. THE DEALER TOOK PICTURES TO SEND TO THE MANUFACTURER SO THEY COULD BE ADVISED ON HOW TO PROCEED. THE CONTACT IS CURRENTLY WAITING ON A RETURN PHONE CALL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267674May 4, 2009
STRUCTURE
LOUD CLUNKING NOISE COMING FROM ENGINE DURING STARTS, STOPS, AND TURNS. DISCOVERED THE NOISE IS RELATED TO WEAK MOTOR MOUNTS CRACKING AND BREAKING. THROUGH ONLINE RESEARCH I HAVE DISCOVERED HUNDREDS OF SIMILAR COMPLAINTS ABOUT CHRYSLER PACIFICA MOTOR MOUNTS. THEY ARE NOT UNDER WARRANTY AND THE PARTS ARE NOT AVAILABLE DUE TO BACKORDER ISSUES. THIS IS A HUGE SAFETY ISSUE AS MOTORS CAN COME LOOSE DURING AN ACCIDENT NOT TO MENTION POTENTIAL DAMAGE TO OTHER PARTS OF THE VEHICLE DUE TO THE LOOSE MOTOR. CHRYSLER NEEDS TO INITIATE A RECALL TO REPLACE THE MOTOR MOUNTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267322April 30, 2009
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. UPON ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED UNEXPECTEDLY. AS A RESULT, THE CONTACT CRASHED INTO A RESTAURANT, ANOTHER VEHICLE, AND A HANDICAP POST. THE VEHICLE WAS COMPLETELY DESTROYED, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. SHE HAD TO TURN OFF THE ENGINE TO STOP IT FROM REVVING. THE VEHICLE WAS INSPECTED, BUT THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 89,000. UPDATED 05/06/09 *BF UPDATED 05/08/09.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10266788April 26, 2009
ENGINE AND ENGINE COOLING
I HAVE A CHYRSLER 04 PACIFICA AND IT HAS BEEN TROUBLE FOR WAY OVER A YEAR NOW. IT NEEDS MOTOR MOUNTS AND THERE IS NONE AVAILABLE AND HAS NOT BEEN IN A YEAR. THE CHYRSLER DEALER AND CORPORATION HAS NO CLUE TO WHEN AND IF THEY WILL EVER HAVE THESE MOUNTS. I STILL HAVE THOUSANDS OF DOLLARS TO PAY FOR THIS CAR AND IT IS ABOUT TO PUT ME ON MY TWO FEET. I HAVE HAD TO REPLACE TWO SETS OF HEAD LIGHTS IN WHICH BOTH TIMES THEY WENT OUT AT THE SAME TIME AND I HAVE HAD TO REPLACE THE ALTERNATOR AND STARTER WITHIN A MONTH OF EACH OTHER AND THE IDLE PULLEY HAD TO BE REPLACED. THE ONLY THING THAT CHYRSLER RECALLED THAT WAS RECENTLY FIXED WAS THE ERG VALUE. ALL OF THIS OTHER STUFF IS OUT OF POCKET AND THE MOTOR MOUNTS ARE IN DEMAND ALL OVER THE U.S. TAKE A LOOK AT TOPIX.COM/ CHRYSLER MOTOR MOUNTS AND YOU WILL SEE 41 OTHER PEOPLE LIKE ME WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266443April 23, 2009
ENGINE AND ENGINE COOLING
MOTOR MOUNT FAILURE ON CHRYSLER PACIFICA. NOISE UPON BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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