Chevrolet Trax Complaints (2019)

136 consumer complaints on file.

#11511111March 9, 2023
ENGINE
The stable link light came on with the engine light and showed the car symbol with tread lines. This is the second time the stable link came on since my ownership. On accelerating the gas pedal, the car starts to studder, and the engine will not pick up speed on the highway. So cars are held up behind you, until it accelerates slowly to the highway speed limit. Between 44mph it starts studdering of power. It feels like a safety issue. It has started studdering at 35mph. I checked for recalls and found a lot of Chevys have this issue, but a different make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510971March 9, 2023
STEERING
When it gets very cold and I go to start it in the morning for work the steering wheel won't move or sometimes it will but it's like trying to turn a cork screw out of a bottle when tring to steer, but when it warms up it's fine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508639February 22, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Car lost power and ran rough to the point of shaking even after dealer repairs were attempted and reported as finished.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499428December 29, 2022
ELECTRICAL SYSTEM
The instrument cluster failed at approximately 21,100 miles in September of 2022. Every indicator lights up but doesn't function. The radio and reverse camera work sometimes but not for long. The part is on back order. The dealer has no idea when it will arrive. When I drive, I don't know my speed and I don't know if my safety systems are working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496413December 7, 2022
WHEELS, SUSPENSION
Ball joint on front drivers side apparently broke...vehicle at a dealership now to determine if the weld is bad or what the issue is. I was simply turning into the driveway when the car came to a sudden stop due to wheel rotating 80*. Tow truck driver stated he had seen this happen with this exact yr and model of Trax. He mentioned a man had his vehicle 1 week and this very same issue had occurred. I did find recalls concerning this make and model however my vehicle did not apply...i would very much like this issue to be investigated to be sure the recall does not need to be amended for additional vehicles. This incident could have been catastrophic if it would have occurred just a few minutes before at regular speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491998November 2, 2022
SUSPENSION
The contact owns a 2019 Chevrolet Trax. The contact stated while driving at various speeds over bumps, the vehicle emitted squeaky sounds. The contact stated that as she depressed the brake pedal, the vehicle pulled towards to the right and hesitated to respond. The vehicle was taken to the dealer where it was diagnosed that the front driver's side tire tread was lower causing the failure. The dealer replaced the front driver's side tire however, the failure reoccurred several times while driving. The vehicle was taken back to the dealer and to an unknown dealer who informed the contact that the mechanic could not duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that NHTSA Campaign Number: 19V312000 (Suspension) was previously completed on the vehicle. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490182October 20, 2022
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2019 Chevrolet Trax. The contact stated while driving approximately 10 MPH, he stopped at his mailbox and inadvertently left his key fob and keys at the mailbox. The contact stated he was able to drive to run several errands however, after stopping and turning off the vehicle, he realized that he had no key fob. The contact attempted to start the vehicle and saw the message that the key fob was not detected. The contact made a second attempt to start the vehicle, and the vehicle started up. The contact was able to drive the vehicle with no key fob to his residence. The contact retrieved the key fob from his mailbox. The contact stopped and turned off the vehicle and was able to restart normally. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 35,853.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487478October 2, 2022
ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
I went to my mailbox in the trailer park where I live and I got my mail and I left my key in the mailbox drove all the way to the gas station without my remote shut my car off pumped gas it said I could not detect remote and it still let me start the car and I was able to drive home and get my key from the mailbox that I left it at
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483293September 7, 2022
ELECTRICAL SYSTEM, ENGINE
A/C stopped working suddenly; instrument panel cluster not showing anything- looks like something is shorted out; usb ports hot to touch Diagnosed at Chevy Dealership: A/C hose from condenser to compressor has melted completely, as the hose was lying ON the transmission. Clips to hold hose away from engine parts is missing Instrument panel cluster needs a new circuit board and new USB ports Safety: PA has had the hottest days and I had no A/C Odomoter/tire pressure/oil percentage not readable as instrument panel cluster is not on. Ever
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476186July 27, 2022
ELECTRICAL SYSTEM, ENGINE
I'm having a problem with my catalyst converter in my vechiclw the dealership is on back order and the parts departments at the muffler shops here in Atlanta,ga won't order them because they said it's an consistent problem with these cars! So I'm stuck paying a car note on a car I can't even get an emissions for because of this issue! My radio also blanks out and I'm unable to turn the volume up or down even sometimes I'm unable to listen to my radio in my car when will this matter be recalled and took care of?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475158July 21, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was driving on 95 N and out of the clear blue, my car began to smoke. There was no warning lights on the dashboard that indicated that I needed to check the oil or engine, etc. I pulled over, taking the nearest exit to a gas station.As I turned into the gas station, I heard a loud popping sound. My husband and I looked under the hood and discovered the engine was on fire. My husband and gas station attendant helped get rid of the fire by using a fire extinguisher. My mother and stepdaughter were in the car at the time. While the fire was being extinguished, we ran away from the car and called 911. An auto mechanic discovered the transfer case was broken and thus, empty.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11473739July 13, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
Air conditioning compressor failed, took to a GM dealership service center and was informed that the AC compressor failed at a weld joint, most likely due to an improper weld. This happened during the intense heat wave this summer (Tennessee Summer 2022) and my air conditioning failed, causing incredibly hot climate conditions in the car, which I had no substitute that I could drive during 100 degree weather. Symptoms had occurred previously, beginning as soon as I purchased the vehicle (but did not realize it was a symptom until the unit went out.) I smelled a chemical smell anytime the air conditioner was running and just believed it to be a normal occurrence, as well as any time I went a long distance using the ac, it would stop working. I brought this to a dealership but they were unable to recreate the problem due to the length of time that it took for the problem to occur while driving, so was never completely investigated. The air conditioning completely failed on a long distance drive from Memphis, TN, to Houston, TX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470777June 23, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The digital information center goes off and on randomly. This has been reported in forums but no resolution
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470118June 20, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
I was driving and all of a sudden my touch screen went black and i couldn't turn my stereo down or off. I even pulled over, shut the car off and opened the door to cut the power and it still would not go off. It was very distracting while driving because i didn't know what was wrong. I was panicking that it may be an electrical issue and was afraid my car would catch fire. It has gone out on me once in awhile for a few seconds since 2020 but i didn't think much of it. The backup camera still worked and the reception would cut out in dead spots but i could do absolutely nothing with the volume or power to it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451828February 14, 2022
STEERING
Ac Delco manual rack and pinion this is the second time it’s been replaced in 3 months these are all the part numbers that are on it A118338053, 2110200000000x, 812563302, 4250 8252 the steering wheel knuckle that connects to the steering shaft from the rack is breaking down with every bump it gets worse it’s going to eventually cause an accident this is the 4th time I’ve tried to make contact about this issue as the first 3 times GM has completely ignored my messages and I don’t want this to get any worse it’s at the point I can’t drive the car right now and I already paid to have a new one put in plus the part and I’m out all that money and still paying on a broke down car I don’t think that’s very fair If we can get to this as soon as possible much appreciated thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451896February 14, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Chevrolet Trax. The contact stated that while driving at 65 MPH, the vehicle unexpectedly came to a complete stop and lost motive power, causing the contact to suffer whiplash. The "Service StabiliTrak" and "ABS Service Soon" warning messages were displayed. The vehicle was towed to the dealer, but the dealer could not duplicate the failure. The failure recurred and the vehicle was taken back to the dealer. The dealer diagnosed the vehicle with brake booster failure. The dealer replaced the brake booster. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11451152February 9, 2022
ELECTRICAL SYSTEM
Had issues with a burning plastic smell when initially turning on blower fan to distribute heat in vehicle for about 8-10 weeks. Had vehicle in for service 3 weeks after issue began. Mileage approximately 48,000 miles. Nothing found by service techs. Paid for oil change and vehicle returned to me. Advisor recommended returning vehicle anytime I smelled the odor however I live 30 minutes from dealership and smell would only last momentarily for approximately 1 minute and smell would dissipate. Yesterday at the 10 week mark of the odor occurring on a daily basis of using the heater blower fan it stopped working leaving no option to get any heat in the vehicle cabin. Took to dealership, they indicated today heater fan was pulling too much amperage and caused other heating components to burn out/ melt. This could have caused a vehicle fire and I was lucky it did not happen. Don’t feel lucky.!Had to pay $600 for repair out of my pocket that I feel not my fault. Uncovered repair under 3 yr 36000 mile Chevrolet warranty. VERY DISAPPOINTED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450477February 4, 2022
WHEELS
2weeks after purchasing this car with aprox. 350 miles on the car the tires were bald . The dealer replaced the tires and said they saw no reason for this to have happened. Now with about 26,000 miles on the car I am being told the tires are bad again and I need to replace them. I am not understanding why the tires are wearing so quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447093January 11, 2022
ENGINE
The contact owns a 2019 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing a blanket for the front of the vehicle but was not repaired. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445789January 1, 2022
FUEL/PROPULSION SYSTEM
I got qcletter that my car is,indeed on a RECALL LIST and it did not show up on this site. it was a very dangerous repair too. how could you make a mistake of not knowing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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