Chevrolet Trax Complaints (2018)

102 consumer complaints on file.

#11514142March 28, 2023
SUSPENSION
The contact owns a 2018 Chevrolet Trax. The contact stated that while the vehicle was receiving an oil change, the contact was informed that the suspension was fracturing and detaching and needed to be replaced. The contact was also informed that the rear seat pivot lock failed, and the passenger’s side control arm needed to be replaced. The vehicle had not been repaired. The contact stated that there was a knocking sound while turning. The contact stated that there was grinding sound coming from the vehicle while accelerating. The manufacturer was made aware of the failure and that the driver’s side control arm was repaired under NHTSA Campaign Number: 19V652000 (Suspension) after an inspection. The approximate failure mileage is 10,153. The contact stated that the left side had been replaced a while back under the recall. They were unaware that both sides were supposed to get fixed. The right side now needs to be replaced but the dealership will not perform the repair because the recall is now closed. The contact stated that the dealer finally agreed to inspect the vehicle and now the noise no longer exists due to a loose bolt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507514February 15, 2023
SUSPENSION, POWER TRAIN, FUEL/PROPULSION SYSTEM
I'd it's a 2018 Chevrolet Grad LT for almost two years. My engine light been cutting off and on since 5 months since I'd the vehicle. Now my stabilitrak light come off and on with showing the hazard light on the dashboard. I just want to be safe if the vehicle has problems with suspension issues to check out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499665January 1, 2023
POWER TRAIN
All wheel drive disabled when car is started, displaying AWD disabled message on startup instrument cluster. Scan for DTC 0121 lost communication with EBCM. RDCM corroded and needs replacing. Common issue with this vehicle but somehow not included with my particular VIN. Ref #17436-02: SPECIAL COVERAGE and REf# A162081280
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488909October 12, 2022
STEERING, UNKNOWN OR OTHER
My vehicle has been giving me such a HEADACHE! I purchased the TRAX in (12/2021) and it has been in the shop for the same issue multiple times. It went in the shop in JULY and I did not pick my vehicle back up til September (2mths). the problem its having is the power steering keeps locking up and the engine and power steering lights keeps coming on. Once I come to a stop it will not pick up speed its liking I'm just sitting still and when it does start to go its taking a very slow time. I almost been in multiple accidents due to this issue. After spending thousands of dollars on rentals and Chevy service department, the issue still remains. I got the car out the shop in September and took it back a week later for the previous problem and they still cant find what is causing this problem. As I type this my car is back at Chevy service for the same issue its been in there since (10/8/22) and I had to spend more money for a RENTAL. This problem is becoming a burden on me and affecting my job. I require a vehicle for work. I need answer to my problem ASAP or issue me a new CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483606September 9, 2022
SERVICE BRAKES
Approximately one week ago, I went to reverse out of my drive way and my brakes were very hard. I was able to stop ok, but it took more effort than normal. That day, while in traffic, the “Service Brake Assist” indicator came on my dashboard. This went away after I went into class and then started my Trax and began driving again. The indicator did not reappear until about two days later. I parked in my driveway and that next morning I reversed out like usual and I had to put every bit of my 158lbs on the brake. I drove very slowly and then tried reversing. The brakes were fine. The next night I was driving home and someone cut me off. I had zero brakes. I had to drive off the road to avoid a collision. I came less than a foot from slamming into the vehicle in front of me. I managed to miss most of the curb but ended up hitting the curb with my right rear tire (a chunk of the tire is now missing). Once the vehicle has been driven for a brief period of time there aren’t severe problems with the brakes (while in reverse). Overall the vehicle has significantly less braking power and requires maximum force from me to completely stop. The “service brake assist” light/indicator comes on sporadically and I have gone to a parts store three separate times for a scan but they say when the indicator is not active it may not trigger a read out. One of the stores said I needed to take it to a dealership but I do not have the money for that as I am a single mother in college. Tonight I parked differently so that I could mow the lawn and when I reversed into the driveway (at an incline), a “hill assist” indicator flashed very briefly. My vehicle currently has 36,859 miles, of which I have personally driven 30,259 miles. All maintenance is done as it should be at proper times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481507August 27, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
You be driving down the road in the vehicle will make you feel like you hit somebody which is a big safety issue and the vehicle only has 42,000 miles on it should not be doing that this is a safety issue and needs to be resolved and fix my Chevrolet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477984August 7, 2022
ELECTRICAL SYSTEM
All wheel drive system control module failed casing loss of awd. Dealer confirmed that this module needed to be replace and was not covered under power train warranty. Doing research i found that there is a known issue with some modules and gm has put out special coverage for these modules and their wiring harness. My vehicle was not covered under this special coverage and therefore i was forced to pay out of pocked for this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474771July 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The blower motor and blower motor resistor in this car have gone out numerous times. They do not work. Most owners of this car have it replaced multiple times, costing over $1000. This is unsafe, in both summer and winter months. During the summer, the people in the car over heat and can suffer from heat stroke. In the winter, you can't defrost your windows which can cause multiple accidents to take place. Having replaced both these parts numerous times, I believe this may be an electrical issue. Along with a parts issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469871June 18, 2022
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
My car always randomly doesn’t want to speed up. All the lights turn in and constantly tells me service power steering and brakes drive with care. It says something about electrical. I have taken it to Chevy they tell me they don’t know what is wrong with my car. They charged me 350$ to fix something they thought it was but it wasn’t it because my car still does the same thing. It will even stop telling me how fast I’m going.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458524March 27, 2022
ENGINE, POWER TRAIN
The non return valve in the intake either broke or fell off( apparently defective) causing my vehicle’s check engine light to come and causing multiple error codes. As a result of this defective part it cause my vehicle to vibrate violently ,the lost of power, and ultimately stalling out Nearly causing me getting involved with a very serious accident. As a result of this incident I took my vehicle to the nearest mechanical shop had it diagnosed showing multiple error codes and ultimately revealing a missing part ( A rubber nipple ) which was supposed to be inside of the intake. As stated above the check engine light did come on one week prior to the above conditions as a result of this missing/defective part . I had tried on several occasions with the dealership where I purchased my vehicle from to have the above problem resolved with negative results. My mechanic has confirm with me that this is not the first time he has seen this part missing from other GM vehicles with the same type of engine . I did research about my issue and found numerous reports of this with the same type engine in it since 2012 , Also my mechanic was told by one of the service members of the dealership that they were aware of this problem obviously this is not the first time, but they refuse to have my car towed and wanted me to pay an additional $140 again to get the car diagnosed. The car was rendered unsafe to drive due to the fact of the above problems regarding this defective part . This needs to be addressed , there is no doubt in my mind that someone will ultimately die from this continuous problem with these engines with this particular part. I have kept all the parts that were taken off of my vehicle for further inspection especially if the NHTSA wishes to inspect it. I am appealing the decision from General motors concerning this Replacement part/ parts that I Purchase to render my vehicle safe and operable.Replacement parts are all GM products !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454876March 2, 2022
ENGINE, ELECTRICAL SYSTEM
Transmission leak due to the start/stop system My vehicle is to the point of barely moving forward to not moving forward when I am forced to come to a stop. I called chevy dealer, who refuses to fix the issue and said I have to let you know and get your approval My vehicle has the exact issue the recall is over, as the same year, and make Per the announcement you did not specify my vehicle being exempt I need service a.s.a.p!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446813January 9, 2022
ENGINE
Having engin light come on.. Emissions issues. Already got a letter about a future recall. Don't want to pay out of pocket. Rough starting and weird noise. Either engin or exhaust issue. I know I'm not the only person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440798November 17, 2021
POWER TRAIN
Antifreeze leak from the turbo. Only 22500 miles. A search revealed that this is a constant and consistent problem. GM needs to issue a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426122July 23, 2021
POWER TRAIN
Turbo coolant pipes leaking No check engine light no warning noticed anti freeze on driveway.Seems like there is a lot of this happening. Glad I was home and not far away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425196July 16, 2021
SERVICE BRAKES, TRACTION CONTROL SYSTEM
The contact owns a 2018 Chevrolet Trax. The contact stated while driving at unknown speeds, the vehicle stopped independently with the traction control warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 58,240.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414685May 1, 2021
UNKNOWN OR OTHER
AC NO LONGER WORKS. AC ONLY BLOWS WARM AIR NO COOL AIR. THREE YEARS IS VERY SOON FOR A CAR TO HAVE ISSUES WITH THE AIR CONDITION. THERE IS NO AC. THE HEATER WORKS FINE. HOWEVER, WHEN I TURN ON MY AC THE CAR VIBRATES AND MAKES A GRINDING SOUND. FEELS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412783April 19, 2021
ELECTRICAL SYSTEM, POWER TRAIN, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
-BACKUP CAMERA SENSOR SOUND STOPPED WORKING AROUND 55K MILES -WE BOUGHT OUT CAR BRAND NEW THREE YEARS AGO THIS MONTH, AND THE TURBO UNEXPECTEDLY CRACKED SOMEWHERE BETWEEN 68K-69K MILES. IT'S RELEASING A HORRIBLE SMELL IN THE CAR. NO CHECK ENGINE LIGHT IS COMING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396739February 18, 2021
UNKNOWN OR OTHER
THE REAR DIFFERENTIAL CLUTCH MODULE SHORTED OUT. VERY EXPENSIVE PART AND IS NOT COVERED IN THE POWER TRAIN WARRANTY IT SHOULD BE . WAS IN MY DRIVEWAY AND MESSAGE CAME ON TO HAVE THE ALL WHEEL DRIVE SERVICED. SHOULDN'T HAVE TO PUT ANY MONEY INTO A TWO YEAR OLD VEHICLE THAT ONLY HAD 38,653 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396622February 17, 2021
ELECTRICAL SYSTEM, ENGINE
I BOUGHT MY CAR BRAND NEW WITH 49 MILES ON IT. FROM THE FIRST DAY IT HAS BEEN GIVING ME A SERVICE REAR CAMERA SYSTEM ERROR, THE ENTIRE DASH WILL COMPLETELY BLACKOUT ON ME AND TAKES A WHILE TO COME BACK ON AND MY CAR WAS SLIPPING WHILE SHIFTING FROM PARK TO REVERSE AND REVERSE TO DRIVE. WITH ALMOST 65K MILES ON IT, I STARTED TO GET A SERVICE AWD, SERVICE POWER STEERING WITH A FAULTY POWER STEERING ISSUE WHILE DRIVING, MY CAR RANDOMLY WON'T START, DESPITE THE BATTERY AND ALTERNATOR ALL BEING GOOD. I WAS RECEIVING EVERY ERROR CODE, CHECK ENGINE LIGHT RANDOMLY ON AND SHUTS OFF, WHEN I HAD THE CODES CHECKED, I HAD NEVER SEEN SO MANY ERROR CODES IN MY LIFE! LOW VOLTAGES, MAIN SYSTEM ERRORS, THE WHOLE BIT. NOW MY CAR THINKS I AM TRYING TO STEAL IT AS THE SERVICE THEFT DETERRENT SYSTEM LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395800February 11, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT STATED THAT THE VEHICLE'S DOOR LOCKS WOULD UNLOCK AND LOCK SUDDENLY. THE FAILURE OCCURS INTERMITTENTLY. THE CONTACT STATED THAT WHEN THEY ENTERED THEIR VEHICLE AND WHILE STARTING, THE VEHICLE'S HORN SUDDENLY ACTIVATED AND CONTINUED TO MAKE NOISE FOR APPROXIMATELY 3 MINUTES AFTER THE CONTACT HAD REPEATEDLY PRESSED THE HORN IN HOPES TO DEACTIVATE IT. THE CONTACT STATED THAT WHEN THEY STARTED THE VEHICLE AFTERWARDS, THE FAILURE REOCCURRED. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING A BURNING ORDER FROM THE HEATING/AC COMPARTMENT. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER (SERPENTINI CHEVROLET OF WILLOUGHBY HILLS 2810 BISHOP RD, WILLOUGHBY HILLS, OH 44092; (440) 701-5417) WHO WERE UNABLE TO IDENTIFY OR DUPLICATE THE ISSUES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 25,600.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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