Chevrolet Traverse Complaints (2018)

465 consumer complaints on file.

#11492268November 4, 2022
POWER TRAIN
The contact's daughter owns a 2018 Chevrolet Traverse. The contact's daughter stated that when the gear shifter was shifted into park(P), the vehicle failed to respond. The contact stated that several attempts were needed before the computer recognized that the gear shifter was in park(P). The contact was then able to turn off the vehicle. Two unknown warning lights were illuminated. The failure was becoming more frequent; however, after the vehicle was taken to an independent mechanic, the failure could not be duplicated. The contact's daughter then took the vehicle to an unknown local dealer where she was made aware that there was currently no remedy available for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489834October 18, 2022
POWER TRAIN
The contact owns a 2018 Chevrolet Traverse. The contact stated that upon shifting to park(P) and turning off the vehicle, the message "Vehicle Not in Park" was displayed. The contact stated that he had to restart the vehicle and move the gear shifter forward and backward until the transmission moved to the park(P) position. The contact stated that the failure had been reoccurring increasingly. The contact stated that he could not lock the doors of the vehicle during the failure. The vehicle was taken to the dealer where it was diagnosed that the gear shift selector needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 40,119.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487516October 2, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Rear taillight has moisture inside which can cause an electrical shortage. Upon Google search, there are tons of other 2018 Traverses with the same issue. I contacted the dealership about a GM service bulletin about the same issue but they stated we would have to pay out of pocket for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486884September 28, 2022
ENGINE, POWER TRAIN
"SHIFT TO PARK" WHEN CAR IS ALREADY IN PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485706September 21, 2022
ELECTRICAL SYSTEM
The driver information display indicates the vehicle is not in park when it is shifted in park and engine is turned off. A warning chime goes off and will not stop until the button on the shifter is flipped multiple times. I talked to the service manager and he indicated that many vehicles are showing this fault. The entire shifter assembly would have to be replaced to fix the issue. There is a microswitch on the assembly that is the cause of the problem. My concern is this false indicator could lead to a safety issue for drivers who don't understand the issue. Also why isn't a recall issued by GM since many vehicles have displayed this problem. My other concern is the daytime driving light is intermittent on this vehicle but what else is next to fail electrically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484643September 15, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
The vehicles dashboard lit up with a service emergency brake, and then the brakes locked up while the car was in motion on the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482577September 2, 2022
ELECTRICAL SYSTEM, POWER TRAIN
When I turn off the vehicle, there is an audible dinging that does not stop and a message "shift to park" on the screen. This warning and message does not stop and therefore would run down the battery if left. I googled a solution before taking to the dealership and it turns out, this is a common failing in many Chevy vehicles. It is a small part located in the shift control, literally a 1 inch strip of flexible metal, that isn't making a good connection to a sensor. Chevy should fix this or replace for free since it is clearly a defect, but instead service departments charge a diagnostic fee ($169) and I was told it would be a $777 fix on top of the fee. With the "shop fees" it would cost $1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481973August 30, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
The contact owns a 2018 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, the vehicle experienced rough idling while starting. The vehicle was taken to the dealer where it was diagnosed with a faulty EVAP purge solenoid valve. The dealer replaced the EVAP purge solenoid valve. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481120August 25, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
When in park, a warning alerts “shift to park” and doesn’t stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479289August 15, 2022
POWER TRAIN
The contact owns a 2018 Chevrolet Traverse. The contact stated that after parking the vehicle and shifting to the park position the message "shift to park" had displayed and the vehicle could not be turned off. After wiggling the shifter the engine eventually was turned off. The vehicle was taken to the local dealer who diagnosed that the shifter assembly was faulty and needed to be replaced. The shifter assembly was replaced and the failure was remedied but eventually, the failure reoccurred. the vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478579August 10, 2022
EXTERIOR LIGHTING
The right rear outside signal light assembly is defective. Shoddy workmanship allowed moisture into the assembly shorting out the LED lighting. The signal, including 4-emergency light stopped functioning. The entire assembly must be replaced. There is not simply a light bulb to change. The replacement cost of over $500 will cause people to not change the assembly thus prolonging the operation of the vehicle in an unsafe manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475605July 24, 2022
SEAT BELTS
Middle row bench middle seat belt won’t stay latched in and the seatbelt has been taken in for service to repair locked middle row middle seat belt. Hazard and unsafe for passengers in vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474133July 15, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
The contact owns a 2018 Chevrolet Traverse. The contact stated that upon parking the vehicle, the message Shift to Park was displayed and the instrument cluster displayed that the transmission was in neutral(N). The contact was unable to turn off the vehicle. The contact was unable to park the vehicle successfully after several attempts. The contact drove back to his residence where he attempted to park the vehicle again. The vehicle registered that the gear shifter was in park(P) after several attempts. The vehicle was taken to the dealer where the shifter assembly was replaced under GMC Technical Service Bulletin Number: 19-NA-206. Additionally, the contact stated that the failure occurred a second time. The contact was unable to turn off vehicle. The vehicle remained on until the battery was drained. The vehicle was then towed to the dealer where an unknown repair was completed; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the gear shifter assembly needed to be replaced. The vehicle was not repaired. The contact stated that he was concerned for his family’s safety as the repairs failed to fix the vehicle. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471153June 27, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
When I shift into park, the car does not recognize that the car is in park and the car will not turn off. I had this issue after only about 2 years of owning the brand new vehicle. I contacted General Motors, and since my mileage was out of warranty limits they would not fix it. I took it to a dealer and had to fix it. Now about two years later I’m having the same issue. The car doesn’t recognize that it is in shift and will not turn off fully. It is dangerous because the car won’t fully shut off. And since it is an electronic issue there’s nothing the driver can do to change it. Clearly it is faulty and something like this shouldn’t have to be replaced twice in 4 years. The only people who have inspected it are the mechanics at the Chevrolet dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469641June 16, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Attempted to park vehicle in level parking lot. Vehicle appeared to go into Park. Driver Information Center indicated that vehicle was not in Park and provided warning bells. When exiting the vehicle was providing warning more warning sounds and would not stop. Vehicle was in Park, but would have run warnings until battery discharge. Tried cycling vehicle, contacted On-Star and began troubleshooting with them. I was unable to resolve with them and GM support. Took to dealership and after troubleshooting was resolved by following steps in TSB 19-NA-206 which was performed outside of any warranty coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468353June 8, 2022
POWER TRAIN
Front Axle broke while driving on a busy highway, police and tow truck was called. Police blocked highway while I waited for the tow truck. Truck was towed to Bill Stasek Chevrolet in Wheeling IL. Truck was serviced about three weeks prior at Bill Stasek Chevrolet. No service lights were present at the time of incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467962June 7, 2022
POWER TRAIN
Transmission seems to be slipping causing the vehicle to jerk or stutter while accelerating. When accelerating the vehicle will stutter while trying to shift causing temporary loss of propulsion. While reversing and shifting into drive the vehicle may continue in reverse momentarily until the drive gear kicks in. The vehicle is going in for service next week. No lights, warnings or messages are on. There are tons of other complaints online about the same issue involving many different vehicles. The only real safety risk is when trying to merge onto a highway and temporarily losing acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467318June 3, 2022
ENGINE
Rough starting engine, close to stall while idle and stopped on-road. Check engine light activated. 2016 and 2017 model years of Chevrolet Traverse vehicles were recalled for this exact issue. This condition was covered in: Special Coverage Adjustment N192210240 Evaporative Emissions Purge Valve Replacement. Our experience shows that this recall may not have covered the entirety of this issue. It is ironic that we experienced this exact same problem in a 2018 Chevrolet Traverse. The GM dealership charged us >$300 to repair. The recall covering the immediately previous model year extended warranty and offered free replacement. I am reaching out to NHSTA to make them aware of the issue with the Purge Valve in the 2018 model year Traverse. I contacted GM and they were not able to help, other than stating the original recall did not cover 2018 model years. We believe that it should also cover the 2018 model year based on our experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466914June 1, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The exhaust manifold is cracked and leaking and the weld on the front exhaust pipe is broken. When using auto start the cabin fills with exhaust fume smell
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466652May 30, 2022
POWER TRAIN
When it shifts gears (especially I believe first and second gear around 18-19mph and then 27-30mph speed range) vehicle shuddering, shaking like it is driven in a bumpy road. When you accelerate it drives okay. It does the same thing always. There are no warning messages appear on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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