Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11348811August 12, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A/C HAS BEEN OUT FOR OVER 2 YEARS. BOUGHT THIS PIECE OF CRAP IN 2016 AND A/C HAS ONLY WORKED FOR 1 YEAR. CAN NOT AFFORD REPAIRS DUE TO HAVING 2 KIDS IN COLLEGE AND STILL TRYING TO LIVE IN CA. I HAVE A 2009 DODGE DURANGO THAT WORKS PERFECTLY!!!!! A/C HAD NEVER GIVEN ME ANY PROBLEMS. CALLED CHEVROLET SEVERAL TIMES TO HAVE THIS FIXED AND NO HELP AT ALL FROM THE DEALER!!! WILL NEVER BUY A CHEVROLET AGAIN IN MY LIFE!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341933July 28, 2020
STEERING
THE STEERING WHEEL LOOSES POWER AND GETS STIFF FOR ABOUT 1-2 SECONDS WHEN IM IN PARK AND PUT IT ON DRIVE AND WHEM I START TO GO REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341510July 26, 2020
AIR BAGS
DEALER TOLD ME THAT PASSENGER SIDE AIR BAG IS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330410June 23, 2020
UNKNOWN OR OTHER
2015-2017 CHEVY SUBURBAN, CRACKED COMBINATION TRANSMISSION FLUID OIL AND AC CONDENSER COOLERS. THESE VEHICLES HAVE A COMMON CONDITION WHERE THERMAL CYCLING ON THE COMBINATION TRANSMISSION FLUID OIL AND AC CONDENSER COOLERS CAN CREATE A CRACK, ALLOWING AC REFRIGERANT TO ESCAPE AND SUBSEQUENTLY DEACTIVATING THE VEHICLE'S AIR CONDITIONING SYSTEM WHICH COULD IMPACT TRANSMISSION, WHICH COULD BE POTENTIAL SAFETY HAZARD IF OCCURRED WHILE DRIVING, IN WHICH CASE HAS HAPPENED TO OUR VEHICLE WHILE IT WAS BEING OPERATED ON HIGHWAY AT SPEED OF 70 MPH. PER GM, THE WARRANTY FOR THIS CONDITION WAS EXTENDED TO FIVE (5) YEARS OR 60,000 MILES, HOWEVER FOR MOST VEHICLES THE WARRANTY WENT INTO EFFECT A YEAR BEFORE SOME VEHICLES MAY HAVE BEEN SOLD, IN OUR CASE IT WAS ACTIVATED IN 4/2019. THIS BEING A COMMON ISSUE WITH THIS VEHICLE, GM HAS NEVER ISSUED A SPECIFIC RECALL TO ADDRESS THE PROBLEM. HOW CAN I REQUEST THIS MATTER BE INVESTIGATED AND A RECALL ISSUED TO ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329645June 18, 2020
SUSPENSION
THE ELECTRONIC SUSPENSION STRUTS HAVE GONE OUT FOR THE SECOND TIME. THIS SEEMS TO BE A VERY COMMON PROBLEM ON THESE VEHICLES. THE FIRST TIME IT HAPPENED WAS IN 2017. IT HAS HAPPENED AGAIN 2 YEARS LATER. THE VEHICLE IS A 2015. MANY PEOPLE ARE HAVING THIS PROBLEM ACCORDING TO THE DEALERSHIP AND THE REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328017June 9, 2020
UNKNOWN OR OTHER
MY AC CONDENSER HAS A LEAK. GM ISSUED A SPECIAL RECALL IF THE OWNER REPORTED IT WITHIN 60,000 MILES. I WASN'T LUCKY ENOUGH FOR MY AC TO FAIL WITHIN THAT PERIOD NOR WAS I NOTIFIED THAT THE CONDENSER WAS A MANUFACTURE DEFECT. GM WILL NOT FIX MY AC CONDENSER UNLESS I PAY OUT OF POCKET $1000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327555June 6, 2020
UNKNOWN OR OTHER, SERVICE BRAKES
MY CHEVY SUBURBAN 2015 I'M HAVING A PROBLEM WITH THE BRAKE WHENEVER I COME TO A COMPLETE STOP IN TRAFFIC OR IN THE PARKING LOT OR IF I'M GOING SLOW THE BRAKE GETS VERY STIFF AND CANT STOP ,I OFTEN APPLY MORE PRESSURE..BEGGING MY CAR TO STOP , VERY FRIGHTENING PLEASE I NEED SOME REDRESS..AS I UNDERSTAND THERE'S A RECALL FOR THOSE TRUCK BY GM .. PH# [XXX] YOURS TRULY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326978June 2, 2020
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOMNIN CHEVROLET DADELAND LOCATED AT 8455 S DIXIE HWY, MIAMI, FL 33143, (305) 669-2709, WHERE THE TECHNICIAN ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V761000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAS BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *LN*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322051April 23, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHEN ATTEMPTING TO STOP THE BRAKE PEDAL TRAVELLED TO THE FLOOR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS CONCERNED THAT THE BRAKE FAILURE MAY CAUSE A CRASH. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT IMMEDIATELY STOP AND THE BRAKE PEDAL TRAVEL TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE LOCAL DEALER STIVER CHEVROLET (111 NEWLAND RD. COLUMBIA SC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET NOTIFIED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V645000 (BRAKES) HOWEVER, SHE HAD RECEIVED THE RECALL NOTIFICATION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315695March 2, 2020
UNKNOWN OR OTHER
MY VEHICLE HAS AN AWFUL VIBRATION TO IT, THAT STARTS AT A LOW SPEED AND CONTINUES AS SPEED PROGRESSES. ALSO I HAVE BEEN GETTING HEADACHES EVERYTIME I DRIVE MY VEHICLE. THIS HAS BEEN GOING ON FOR A COUPLE MONTHS NOW AND HAS BEEN TAKEN TO TIRE PLACE BUT THEY CANT SEEM TO FIND THE ISSUE. WITHIN THE LAST COUPLE OF WEEKS I STARTED PUTTING 2 AND 2 TOGETHER WITH MY HEADACHES COMING ON WHEN I DRIVE MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311176February 24, 2020
STEERING
THIS HAPPENED ON 2 OCCASIONS. FIRST INCIDENT WAS ON 2/14/2020, POWER STEERING WENT OUT AND WAS UNABLE TO TURN STEERING WHEEL. HAD TAKEN TO CHEVROLET DEALERSHIP LOCALLY AND THEY PUT ON COMPUTER AND SHOWED LOW VOLTAGE. THEY ASSURED ME IT WAS THE BATTER AND THAT I NEED AN AC DELCO BATTERY AND THAT WOULD RESOLVE THE ISSUE. EVEN HAD THEM HOOK IT BACK TO COMPUTER TO MAKE SURE NOTHING WAS POPPING UP WRONG AND TO ASSURE IT WAS JUST BATTERY. THEY DID AND NOTHING SHOWED WRONG AFTER CHANGING BATTER. I WENT OUT OF TOWN OVER THE WEEKEND TRUSTING THEIR JUDGMENT, WITH MY CHILDREN. THEN ON 2/20/2020 IT HAPPENED AGAIN! IT WAS TAKEN AGAIN AND HAD 9 THINGS SHOWING WRONG ON THE COMPUTER. THEY NOW ARE SAYING IT IS THE POWER STEERING GEAR.I BELIEVE THIS IS AN ISSUE THAT NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT. I TRUSTED THAT IT WAS JUST THE BATTERY. I COULD HAVE HURT SOMEONE, MY CHILDREN, IF IT HAD HAPPENED AND I COULD NOT TURN THE WHEEL TO AVOID AN ACCIDENT. I WAS TOLD THAT THE PART IS ON BACKORDER. I THINK THAT SAYS ENOUGH IF THEY HAVE IT ON BACKORDER, THERE IS A PROBLEM. THANKFULLY BOTH TIMES I WAS ABLE TO GET IT TAKEN TO THE CHEVROLET PLACE SAFELY WITHOUT INJURY. BOTH TIMES IT WAS STOPPED, ONCE AT A RED LIGHT AND SECOND PARKED AND HAD GOTTEN OUT FOR MAYBE 3 MINUTES AND IT POPPED UP ON THE SCREEN WHEN I GOT BACK IN VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311227February 24, 2020
POWER TRAIN
TRANSMISSION FAILURE WHILE DRIVING DOWN THE ROAD. VEHICLE NOT SHIFT INTO GEAR. CAR WAS UNDER MILEAGE WARRANTY AND 20 DAYS OUTSIDE OF 5 YEAR WARRANTY. IT IS A HUGE SAFETY CONCERN AS THIS HAPPENED WHEN DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308658February 12, 2020
SERVICE BRAKES
AT TIMES BRAKES DO NOT WORK MAINLY WHEN BACKING UP HOWEVER THIS PROBLEM HAS INCREASINGLY GOTTEN WORSE AND THE BRAKES AND ROTORS ARE ABSOLUTELY PERFECT. BRINGING TRUCK TO ATLANTIC CHEVY TODAY. I ACTUALLY FELT THIS WHEN WE PURCHASED TH TRUCK HOWEVER EVERYONE SAID I WAS CRAZY UNTIL THE OTHER DAY MY HUSBAND FINALLY HAD IT HAPPEN TO HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308677February 12, 2020
STEERING
THIS IS A KNOWN ISSUE. LOSS OF STEERING ASSIST OCCURRED THIS PAST WEEK, 3 TIMES. WE TOOK THE VEHICLE IN FOR THE RECALL ON THIS ITEM 5-16-19, WHEN THE SYSTEM WAS "REPROGRAMMED" BY THE TECHS AT THE CHEVY DEALERSHIP. WE HAD NEVER EXPERIENCED THIS ISSUE. THEN LAST WEEK, THE ISSUE OCCURRED. THERE WAS A TEMPORARY LOSS OF POWER ASSIST ON A LONG RIGHT HAND TURN AT 35 MPH WHEN A FEMALE WAS DRIVING WHICH CAUSED SOME CONCERN. THEN YESTERDAY THE STEERING STOPPED ENTIRELY IN A PARKING LOT. I ARRIVED AND GOT IN THE CAR AND WAS ABLE TO STEER BUT SOMEONE OF LESSER STRENGTH COULD NOT HAVE. I DROVE AROUND THE PARKING LOT AND WAS HEADED STRAIGHT TO THE DEALERSHIP, ABUT 5 MILES AWAY. THE STEERING CAME BACK ON. THEN HALFWAY TO THE DEALERSHIP, WHAT HAD HAPPENED TO MY WIFE HAPPENED TO ME AT ABOUT 40 MPH (STEERING GOES OUT FOR A SECOND) AND THE VEHICLE LURCHES HARD TO THE RIGHT. SHE WAS BEHIND ME IN MY VEHICLE AND SAW IT HAPPEN. WE WERE ABLE TO GET TO THE DEALERSHIP. THEY DOCUMENTED THE LACK OF POWER STEERING ASSIST INCIDENTS VIA THE COMPUTER. MY POINT IS THAT IF THIS WAS CORRECTED IN MAY 2019, WHY IS IT HAPPENING AGAIN? IF YOU ARE NOT EXPECTING THE ISSUE, YOU WILL BE CAUGHT OFF GUARD AND A WRECK IS POTENTIALLY UNAVOIDABLE. WHAT IF I HAD A TRAILER IN TOW AT 60+ MHP? DEATH COULD BE THE RESULT, FOR THE DRIVER OR OTHERS. IF THE ISSUE HAS NOT BEEN CORRECTED, GM SHOULD PULL THESE VEHICLES OFF THE ROAD AND REPLACE THEM, FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308822February 12, 2020
STEERING
NHTSA TRACKING # 11308677 - ADDITIONAL AND UPDATED INFO. THE PROBLEM WITH OUR VEHICLE IS THAT THE POWER ASSIST MOTOR IS MALFUNCTIONING CAUSING INTERMITTENT POWER SUPPLY TO THE POWER ASSIST MOTOR, CAUSING THE CAR TO BECOME UNABLE TO STEER OR LURCH UNEXPECTEDLY TO THE LEFT WHILE UNDERWAY. THIS IS LIFE THREATENING. THE NHTSA APPROVED A RECALL ON THE 2015 SUBURBAN FOR SPECIFIC DATES OF BUILD, FOR WHICH OURS IS NOT INCLUDED ACCORDING TO GM. NHTSA CAMPAIGN ID 14V19000 IS IN RELATION TO THIS ISSUE. APPARENTLY. OUR VEHICLE HAS THE SAME ISSUE THE RECALL SHOULD BE EXTENDED TO COVER MODELS MADE WHEN OURS WAS MADE. AGAIN, THIS IS A LIFE THREATENING FAILURE THAT IS JUST WAITING TO HAPPEN UNLESS GM CORRECTS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308380February 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
VEHICLE SAFETY FEATURES / STARTING SETS UNCONTROLLABLY SHAKING, AND WARNING CRASH STARTED ALERTING RANDOMLY. HAD EXTENDED WARRANTY BUT NOTICED OTHERS HAD THE SAME ISSUE. FEEL LIKE A DEDUCTIBLE SHOULD NOT HAVE BEEN APPLIED TO HAVE THIS REPAIRED AS IT IS A SAFETY FEATURE ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11303020January 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
OIL PRESSURE, TEMP, TAC, SPEEDOMETER, GAUGES FLUCTUATING , WHILE MANY FAILURES FLASH ON THE DRIVER INFO CENTER SCREEN, AUDIO WARNINGS ALSO.ENGINE REVS AND POWER STEERING FAILS. THIS HAS HAPPENED IN ALL DRIVING CONDITIONS, STOPPED, CITY ,COUNTRY , HIGHWAY ROADS. THIS HAS HAPPENED ABOUT FOUR TIMES, AND WE HAVE IT AT A DEALER NOW FOR THE THIRD TIME. THE FIRST DEALER COULD NOT DUPLICATE THE PROBLEM. SECOND DEALER SAID THE PROBLEM WAS A STEERING LOCK CONTROL MODULE AND REPLACED IT, THE THIRD DEALER IS STILL WORKING ON IT. THE LOSS OF POWER STEERING ,MAKING THE CAR VERY HARD TO STEER IS WHAT HAS PROMPTED ME TO MAKE THIS REPORT. THIS HAPPENED FOR THE FIRST TIME ,AUGUST 13, 2019 AND THE LAST TIME ,JANUARY 29, 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299307January 14, 2020
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
THERE IS A VIBRATION AT THE SPEED OF 70-85. MY BREAKING HAS ISSUES. I PRESS PEDAL AND IT FEELS LIKE ITS "BROKE". I TRY AND STOP AT TIMES (MORE OFTEN THAN NOT) AND I REALLY HAVE TO PRESS AND ITS LIKE THE BRAKES ARE NOT STOPPING MY VEHICLE AT ALL. VERY BUMPY RIDE. SHOULD BE SMOOTHER AND I THINK IT HAS TO DO WITH THE WHEELS AND VIBRATION. VEHICLE WAS PURCHASED APRIL OF 2019 AND IT SEEMS TO GET WORSE. HUSBAND HAS SPOKEN WITH DEALERSHIP AND ITS JUST KIND OF BLOWN OFF. WE RESEARCHED TO TROUBLE SHOOT AND FOUND MANY RECALLS THAT DESCRIBE WHAT IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297283January 6, 2020
SERVICE BRAKES
THE VEHICLE WAS SERVICED 3 WEEKS AGO TO UPDATE SOFTWARE RELATED TO A RECALL ISSUE WITH THE BRAKE VACUUM AND DEGRADED BRAKING POWER. THE BRAKES ON THE VEHICLE SUDDENLY CHANGED AS I WAS PARKING MAKING IT HARD TO STOP. I TOOK THE VEHICLE TO THE NEAREST DEALER AND I WAS TOLD THAT THE MASTER CYLINDER AND VACUUM NEEDED TO BE REPLACED. THE DEALER IS CHARGING ME $686 FOR THE MASTER CYLINDER AND TOLD ME THAT THE VACUUM REPLACEMENT WOULD BE COVERED BY GM BUT THAT THE PART HAS BEEN IN BACKORDER FOR WEEKS WITH NO ETA. I HAD TO FLY BACK HOME AND HAVE NO LOANER CAR FROM GM CLAIMING THAT THE ISSUE DOES NOT WARRANT A LOANER, YET I HAVE NO IDEA WHEN I WILL GET BY SUBURBAN BACK. I FILED A CLAIM WITH GM AND HAVE YET TO RECEIVE A CALL. GM HAS KNOWN OF THIS ISSUE FOR YEARS AND HAS DONE NOTHING TO ADRESS IT. THE SOFTWARE FIX DID NOT WORK AS I HAD MY TRUCK SERVICED 3 WEEKS AGO. GM NEEDS TO STAND BY THEIR PRODUCT AND MAKE SURE THEY FIX THE BRAKING ISSUE ASAP OR PURCHASE THEIR CARS BACK DUE TO THE GRAVITY OF THE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297059January 4, 2020
ELECTRONIC STABILITY CONTROL (ESC)
REAR LIFTGATE WILL NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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