Chevrolet Suburban Complaints (2011)

235 consumer complaints on file.

#10984703May 10, 2017
UNKNOWN OR OTHER
CRACKED DASHBOARD. THE DASHBOARD IN MY 2011 CHEVROLET SUBURBAN CRACKED IN TWO PLACES ON MY WAY HOME FROM WORK ON MAY 8, 2017. THE CRACKS EXTEND FROM THE SEAM NEAR THE WINDSHIELD TO THE FRONT SEAM OF THE DASH BOARD. ONE IS CLOSE TO THE DRIVER'S SIDE INSTRUMENT CLUSTER AN THE OTHER LEADS FROM THE WINDSHIELD TO THE PASSENGER-SIDE AIRBAG HOUSING. I WAS DRIVING ON A WELL PAVED, FOUR LANE ROAD WITH A CENTER TURNING LANE. THE ROAD IS WELL TRAVELLED AND WELL MAINTAINED. AS I STOPPED AT THE FIRST LIGHT, I HEARD A CRACKING AND THEN A CLICKING SOUND. THE DASHBOARD NOW VIBRATES WHILE DRIVING AND IS VISIBLY LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983774May 5, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE DRIVER AND PASSENGER SIDES WHERE THE AIR BAGS WERE LOCATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983349May 3, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
THERE IS A RECALL WITH TAKATA AIRBAG AND CHEVROLET HAS NOT FURNISHED A REPLACE THE PART OR FIX IN A TIMELY MANNER. SECOND ISSUE IS WITH DASHBOARD CRACKING. MY SUBURBAN SITS UNDER OUR CARPORT 99% OF THE TIME, BUT YET HAS A FEW CRACKS ON THE DASH. THIRD ISSUE IS CORROSION IN THE UNDERCARRIAGE, AND I LIVE IN DEEP SOUTH TEXAS WHERE IT DOES NOT SNOW, AND THE BEACH IS 1.5 HOURS AWAY FROM WHERE I LIVE. THIS VEHICLE SITS ON JUST OVER 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983080May 2, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981069April 27, 2017
POWER TRAIN
THE TRANSMISSION DIPSTICK TUBE HAS BECOME DETACHED DUE TO VIBRATIONS IN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972375April 14, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960382March 13, 2017
STRUCTURE:BODY
DASH BOARD CRACKING IN MULTIPLE PLACES. ACCORDING TO DEALER PROBLEM NOTED MANY OF THE VEHICLES FROM 2008 TO 2014 SUV'S. GM. REPAIRED FEW VEHICLES WITH 200 DOLLAR DEDUCTIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956661February 23, 2017
ELECTRICAL SYSTEM, SEATS
WHILE COMMUTING TO WORK ON INTERSTATE 15, NORTHBOUND ON FEBRUARY 1, 2017, WITH MY TWO SONS IN THE VEHICLE, I SMELLED SMOKE. I PULLED OVER TO INVESTIGATE AND REALIZED THE FRONT PASSENGER SEAT WAS ON FIRE (PICTURES ATTACHED). I NOTICED THE SWITCH FOR THE HEATED SEAT WAS ON, SO I TURNED IT OFF. I THEN PROCEEDED TO THE CHEVROLET DEALERSHIP IN BUTTE, MT (APPROX. 15 MILES) AND HAD THEM DISCONNECT THE ELECTRICAL TO THE SEAT AND ENSURE IT WAS NOT STILL BURNING. THIS DISABLED THE POWER SEAT, SEAT HEATER AND PASSENGER FRONT AIRBAGS. I CONTACTED GM PRODUCT SERVICES TO INFORM THEM AND THEY STARTED A SERVICE REQUEST, NUMBER 8-2712194856. THEY INSTRUCTED ME TO TAKE IT TO THE CHEVROLET DEALERSHIP IN DILLON, MT WHERE I LIVE FOR INSPECTION. AFTER THE DEALERSHIP FINISHED THE INSPECTION AND SENT THEIR FINDINGS TO GM PRODUCT SERVICES I WAS INFORMED BY THE CUSTOMER RELATIONSHIP SPECIALIST AT GM THAT THEY HAD COMPLETED THEIR INVESTIGATION AND CLOSED THE CASE ON MY "PRODUCT ALLEGATION", CONCLUDING IT WAS "NORMAL WEAR AND TEAR" THAT CAUSED THE SEAT TO CATCH FIRE AND THAT GM WOULD NOT PAY FOR ANY REPAIR OR DAMAGES. WHEN I ASKED HOW TO PROCEED WITH APPEAL OF THEIR DECISION, I WAS INFORMED THEIR DECISION WAS FINAL AND NON-APPEALABLE. I REQUESTED WRITTEN RECORD OF THEIR FINDINGS TO WHICH THEY SENT THE ATTACHED LETTER STATING THEY WOULD NOT ASSUME RESPONSIBILITY AND SUGGESTED I RESOLVE THE MATTER WITH MY INSURANCE CARRIER. THEIR LETTER STATED NOTHING SPECIFIC OF THEIR FINDINGS DURING THE INSPECTION. I REQUESTED INFO FROM THE DEALERSHIP THAT DID THE INSPECTION AND THEY SAID THEY COULD NOT RELEASE THAT INFORMATION WITHOUT CONSENT FROM GM. MY INSURANCE CARRIER INSPECTED THE VEHICLE AND DOCUMENTED THE CAUSE OF THE FIRE AS AN ELECTRICAL SHORT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10950246February 8, 2017
UNKNOWN OR OTHER
THE DASH PANEL OF MY 2011 SUBURBAN LTZ HAS MULTIPLE CRACKS. THE CRACKS ARE ON THE DRIVER'S SIDE, ABOVE THE INSTRUMENT PANEL FROM ONE END TO THE OTHER, AND AT THE PASSENGER SIDE AIR BAG, FROM ONE END TO THE AIR BAG. I HAVE PAID TO HAVE THE CRACKS REPAIRED MULTIPLE TIMES, BUT THEY CONTINUE TO CRACK, AS EVIDENCED BY THE ATTACHED PICTURES. THESE CRACKS HAVE APPEARED COMPLETELY ON THEIR OWN WITHOUT ANYTHING BEING PLACED ONTO OR HITTING THE DASH PANEL. SHOULD I BE INVOLVED AN ACCIDENT CAUSING THE AIRBAGS TO DEPLOY, THESE CRACKS WOULD CREATE A "SHRAPNEL EFFECT" OF THE PLASTIC PIECES BEING FORCED INTO THE PASSENGER CABIN AND POSSIBLY INTO THE FACES OF PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948413January 30, 2017
STRUCTURE:BODY
I HAVE ONE LARGE SPIDER CRACK ABOVE THE INSTRUMENT CLUSTER AND ANOTHER CRACK NEXT TO THE PASSENGER SIDE AIR BAG IN THE DASHBOARD. THIS POSES A VERY LIKE IMPEDIMENT TO THE SAFETY AND FUNCTION OF THE AIRBAGS IN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947805January 26, 2017
STRUCTURE
DASHBOARD IS CRACKING IN DIFFERENT SPOTS, 2 PLACES IN THE LAST FEW MONTHS. I'M CONCERNED THAT IT CAN POSSIBLY COME APART WHILE I'M DRIVING. THE CRACKS HAPPENED WHILE DRIVING. I KNOW THE CRACK NEXT TO THE AIRBAG CRACKED BECAUSE THE MATERIAL IS TO THIN TO SUPPORT THE WEIGHT OF THE SPEAKER IN THE DASH, I'M GUESSING THE REST OF THE DASH IS ALSO MADE THE SAME WAY, SO ANY VIBRATION OR HITTING ANY POTHOLES IS CAUSING IT TO BREAK. I HAVE HEARD THAT THIS IS A BIG PROBLEM WITH ALL OF THESE GMS AND GMCS IN THE MID TO LATE 2000S. SOMETHING NEED TO BE DONE ABOUT IT BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES. GM KNOWS ABOUT THIS PROBLEM AND WON'T DO ANYTHING ABOUT IT. SO MUCH FOR THE GOVERNMENT BAILOUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945522January 16, 2017
STRUCTURE:BODY
MAJOR CRACK HAS OCCURRED IN THE TOP OF THE DASH BOARD FROM NEAR THE WINDSHIELD TO THE TOP OF THE INSTRUMENT CLUSTER. DASH HAS CRACKED COMPLETELY THROUGH MAKING THE PLASTIC LOOSE. CONCERN WITH THE DASHBOARD IF THE AIRBAG DEPLOYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945065January 13, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937401December 25, 2016
UNKNOWN OR OTHER
ABOUT 6 MONTHS AFTER PURCHASING THE VEHICLE, THE DASH CRACKED IN TWO PLACES NEAR THE PASSENGER AIR BAG. THIS AFTERNOON, I NOTICED THE DASH DEVELOPED CRACKS IN THE SAME PLACES. I AM WORRIED IF THE TAKATA AIR BAG DEPLOYS, WE HAVE AN ADDITIONAL ISSUE OF DASH PIECES BEING THROWN ACROSS THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936742December 21, 2016
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD HAS CRACKED WITHOUT ANY INTERVENING EVENT. ONE CRACK ON THE RIGHT PASSENGER SIDE OF THE DASHBOARD IS DIRECTLY ON THE TOP LEFT SIDE OF THE PASSENGER AIRBAG. I'M AFRAID IF AIRBAG WAS DEPLOYED SHARDS OF PLASTIC WOULD BECOME PROJECTILES OR POSSIBLY INTERFERE WITH THE AIRBAG OPERATION. ANOTHER CRACK ON TOP OF DASHBOARD IS ON THE DRIVERS SIDE ON THE TOP LEFT SIDE OF THE INSTRUMENTATION CLUSTER IS MORE THAN 5.5 TO 6 INCHES LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934896December 12, 2016
UNKNOWN OR OTHER
CRACKED DASHBOARD WHERE AIRBAG IS LOCATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934042December 9, 2016
STRUCTURE:BODY
DASH COVER CRACKS PRESENT A POTENTIAL SAFETY HAZARD IN THE EVENT OF CRASH/COLLISION WITH OR WITHOUT AIRBAG DEPLOYMENT DUE TO SHARP FLYING DEBRIS. DASH IS CONSTRUCTED OF HARD PLASTIC THAT FRACTURES IN NORMAL USE/WEAR WHICH RESULTS SHARP AND POTENTIALLY DANGEROUS PROJECTILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933991December 8, 2016
STRUCTURE, AIR BAGS
I HAVE 3 CRACKS IN THE DASH OF MY SUBURBAN. 1 IS IN THE FAR LEFT, FRONT CORNER OF THE PASSENGER SIDE AIR BAG, AND THE OTHER 2 ARE IN FRONT OF THE STEERING WHEEL, ABOUT 8 INCHES APART. MY CONCERN, ASIDE FROM PAYING SO MUCH MONEY FOR A VEHICLE AND HAVING THE DASH CRACK FOR NO REASON, IS THAT THE AIRBAG BEING DEPLOYED ON THE PASSENGER SIDE MAY SEND PLASTIC PIECES FLYING AT THE PASSENGERS FACE. THERE IS OBVIOUSLY A DEFECT IN THE PRODUCTION OF THESE DASHES, AS I HAVE READ OTHER PEOPLE STATE THE SAME ISSUE, IN THE SAME SPOTS. I ENCOURAGE GENERAL MOTORS TO ISSUE A RECALL ON THIS PART, AS IT COULD POSE A DANGEROUS SITUATION IN THE EVENT OF AN ACCIDENT. THE VEHICLE WAS PARKED DURING THE PERIOD THE DASH CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929710December 3, 2016
STRUCTURE:BODY
CRACKED DASHBOARD ADJACENT TO AIRBAG. THIS COULD CAUSE A HAZARD WHEN/IF AIRBAG IS DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929528December 2, 2016
AIR BAGS, UNKNOWN OR OTHER
THIS VEHICLE HAS BEEN GARAGED SINCE IT WAS NEW YET THE DASH BOARD HAS CRACKS EVERYWHERE. THERE ARE CRACKS AROUND THE PASSENGER SIDE AIR BAG WHICH I AM CONCERNED FOR MY PASSENGERS SAFETY AS IT MAY BE POSSIBLE IF THE AIR BAG WERE TO DEPLOY, PLASTIC SHRAPNEL FROM THE DEFECTIVE DASH MAY FLY AND INJURE SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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