Chevrolet Suburban Complaints (2011)

235 consumer complaints on file.

#11054549December 13, 2017
ELECTRICAL SYSTEM
THE BATTERY CABLES FAILED WHICH CAUSED THE VEHICLES MOTOR AND POWER TO SHUTDOWN WHILE DRIVING 70MPH WITH A WIFE AND 4 CHILDREN IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053672December 9, 2017
AIR BAGS
TAKATA RECALL, NHTSA RECALL NUMBER 16V381, NO DEALERS HAVE AN INFLATOR TO COMPLETE THIS RECALL, AND THIS IS VERY DANGEROUS IN HOT SOUTH FLORIDA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052583December 5, 2017
UNKNOWN OR OTHER
CRACKED DASH ABOVE THE INSTRUMENT PANEL AND PASSENGER SIDE AIRBAG. THIS POSES A SAFETY ISSUE. MY DASH IS CRACK SO BADLY, I'M AFRAID THE AIRBAG WILL COME OUT ON ITS OWN. IT IS DOWNRIGHT NEGLIGENT THAT SOMEONE WILL HAVE TO GET SERIOUSLY INJURED OR KILLED BEFORE THIS PROBLEM IS TAKEN SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052212December 4, 2017
AIR BAGS
MY VEHICLE WAS IDENTIFIED IN MAY 2016 AS NEEDING TO HAVE THE AIRBAG REPLACED. I HAVE CALLED THE HOTLINE ON 3 SEPARATE OCCASIONS AND WAS TOLD THAT I WOULD BE CONTACTED ONCE THE PART WAS AVAILABLE AND WOULD BE TOLD WHICH DEALERSHIP TO GO TO FOR THE RECALL TO BE FIXED. THE NOTICE THAT I GET WHEN INQUIRING ABOUT AN UPDATE IS THAT THE "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052224December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BUT THE PARTS WERE NOT AVAILABLE. THE CONTACT CALLED THE GORDON CHEVROLET DEALER LOCATED AT 16414 N DALE MABRY HWY, TAMPA, FL 33618, PHONE NUMBER (813) 969-2600. THE DEALER ADVISED THAT IT WAS UNKNOWN WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WENT TO A SECOND DEALER (CENTURY BUICK GMC LOCATED AT 3308 W HILLSBOROUGH AVE, TAMPA, FL 33614. (813) 574-6803) AND WAS INFORMED THE SAME INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048298November 24, 2017
AIR BAGS
TAKATA RECALL NO GM DEALER IS ABLE TO REPLACE IT. EACH ONE IS SAYING THAT THERE IS NO REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047762November 21, 2017
AIR BAGS
TAKATA RECALL: CHEVROLET HAS FAILED IN A TIMELY MANNER TO REPLACE MY DEFECTIVE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047868November 21, 2017
AIR BAGS
TAKATA RECALL _ MY AIRBAGS HAVE BEEN RECALLED BUT NO ONE HAS CONTACTED ME TO FIX THEM AND THE DEALERSHIP SAID THEY CAN'T FIX THEM WITH OUT THE PARTS. I NEED HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045987November 14, 2017
AIR BAGS
I RECEIVED A LETTER 1 AND HALF YEARS AFTER THE RECALL OF MY AIRBAGS. I WENT TO WWW.AIRBAGRECALL.COM TO GET MY AIRBAGS REPLACED, WALKED THROUGH THE SYSTEM AND IT SENT ME TO A LOCAL DEALER. CALLED THEM AND THEY SAID THERE IS NO FIX YET FOR THE AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044905November 9, 2017
AIR BAGS
TAKATA RECALL I HAVE NOT BEEN ABLE TO HAVE IT FIXED BY MY DEALERSHIP BECAUSE THEY HAVE NOT RECEIVED PARTS FROM GM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044927November 9, 2017
AIR BAGS
I HAVE RECEIVED A RECALL FROM GM CONCERNING A DEFECT IN THE TAKATA AIR BAG WHICH COULD CAUSE INJURY OR DEATH IF DEPLOYED. THERE DOES NOT APPEAR TO BE A RESOLUTION AT THIS POINT FOR REPAIR OR REPLACEMENT. I AM CONCERNED ABOUT INJURY TO MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042634November 2, 2017
AIR BAGS
TAKATA RECALL- I CONTACTED THE CLOSEST DEALERSHIP TO MY HOUSE AND THEY INFORMED ME THAT CHEVROLET HAS NOT PROVIDED THE REPLACEMENT AIRBAG INFLATOR TO THE DEALERSHIPS TO FIX THE ISSUE EVEN THOUGH THIS RECALL IS DATED MAY 27, 2016, A YEAR AND A HALF LATER THEY HAVEN'T PROVIDED THE PARTS TO THE DEALERSHIPS TO FIX THIS PROBLEM. THERE HAS BEEN NO INCIDENTS OR INJURIES YET, BUT I AM CONCERNED FOR MY FAMILY THAT RIDES IN THE VEHICLE WITH A DEFECTIVE AIRBAG INFLATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041038October 30, 2017
AIR BAGS
I HAVE BEEN TRYING TO GET THE AIRBAG REPLACED FOR OVER A YEAR. THE DEALERS I HAVE CONTACTED CONTINUALLY TELL ME THEY CANNOT GET THE AIRBAGS. I HAVE CONTACTED 3 DEALERS AND MADE CONTACT IN EXCESS OF 10 TIMES TRYING TO GET THE RECALLED AIRBAG REPLACED. PLEASE HELP BEFORE AN INJURY OCCURS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041042October 30, 2017
AIR BAGS
TAKATA RECALL. ARE PARTS AVAILABLE FOR THIS RECALL? IF NOT WHY AND WHEN WILL THEY BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041123October 30, 2017
AIR BAGS
I WAS SENT A RECALL NOTICE AND IT SAID I WOULD BE NOTIFIED WHEN THE PARTS WERE READY. THAT WAS MAY 2016. I HAVE NOT HEARD FROM THEM YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039648October 25, 2017
AIR BAGS
TAKATA RECALL MY AIRBAG LIGHT HAS BEEN ON FOR A FEW MONTHS NOW. IT IS ALWAYS ON AND THE RISK OF INJURY TO MYSELF AND FAMILY MEMBERS IS AT STAKE. THIS MEDS TO BE REMEDIED ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035615October 23, 2017
AIR BAGS
TAKATA RECALL - UNABLE TO GET REPAIRS. DEALERS HAVE NO INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035640October 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JUD KUHN CHEVROLET (3740 HWY 9 E, LITTLE RIVER, SC 29566, (843) 399-4400) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED CASE NUMBER: 8-3471634861. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED DASHBOARD HAS 2 LARGE CRACKS CALLED CHEVROLET SEVERAL TIMES & THEY SAID THIS WILL NOT AFFECT AIR BAG PROBLEM SAID ONLY UNDER WARRANTY FOR 3 YEARS WOULD NOT MAKE REPAIRS. UPDATED 8/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034784October 20, 2017
AIR BAGS
TAKATA RECALL. A RECALL WAS PUT IN PLACE MAY 2016. IT IS NOW OCTOBER 2017 AND WE HAVE YET TO HAVE AIRBAGS ADDRESSED OR FIXED. WE ARE A ONE VEHICLE FAMILY AND MUST HAVE OUR VEHICLE. GM SAYS THEY ARE SAFE TO DRIVE, BUT THE SAME AIRBAGS WERE IN MY GRANDMOTHER'S HONDA CRV AND THEY WERE DEEMED NOT SAFE AND THEY PROVIDED HER WITH A RENTAL VEHICLE WHILE THEY REPLACED HER AIRBAGS. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY IN MY VEHICLE PENDING GM'S APPEAL TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025280September 25, 2017
AIR BAGS
WE WERE ON A TWO LANE ROAD HEADING WESTBOUND. EAST BOUND VEHICLE CROSSED CENTER STRIP STRIKING OUR FRONT DRIVERS SIDE OF VEHICLE. WE WERE ON A CURVE IN THE ROAD, TRAVELING APPROX 40-45MPH WHILE OTHER VEHICLE WAS TRAVELING THE SAME MPH IF NOT MORE. OUR VEHICLE SUSTAINED FRAME DAMAGE TO THE FRONT DRIVERS SIDE AS WELL AS ALL AIRBAGS DEPLOYING EXCEPT PASSENGER SIDE AIRBAG/IN SEAT AIRBAG. AIRBAGS THAT DID DEPLOY INCLUDE: STEERING WHEEL, DRIVERS CURTAIN, DRIVERS SIDE AIRBAG/SEAT, PASSENGER DASH BOARD, PASSENGER CURTAIN, MIDDLE ROW CURTAINS (BOTH SIDES), 3RD ROW CURTAINS (BOTH SIDES). PASSENGER SITTING IN FRONT SEAT IS AN ADULT AND LARGE ENOUGH THAT THE AIRBAG SHOULD HAVE DEPLOYED. ATTACHED ARE PICTURES TO SHOW ALL AIRBAGS IN FRONT ROW, AS WELL AS VEHICLE DAMAGE AND POLICE REPORT. I HAVE ADDITIONAL PHOTOS TO SHOW THE REST OF THE AIRBAGS IF NEEDED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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