Chevrolet Suburban Complaints (2012)

101 consumer complaints on file.

#11065699January 29, 2018
AIR BAGS, UNKNOWN OR OTHER
2012 CHEVY SUBURBAN DASHBOARD SUDDENLY CRACKED AT THE PASSENGER SIDE AIRBAG. THIS A SERIOUS SAFETY ISSUE AND NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061160January 8, 2018
AIR BAGS
MY DASH HAS CRACKED SIGNIFICANTLY AROUND THE MAIN PASSENGER AIRBAG SINCE ABOUT 38K MILES. I HAVE TRIED WORKING WITH GM ABOUT GETTING THIS FIXED AND THEY WILL NOT HELP. THE DASH IS SO CRACKED THAT IF THE AIRBAG DEPLOYS I AM CONCERNED THAT IT WOULD SEND PIECES OF PLASTIC THROUGH THE AIR AND HURT/KILL SOMEONE. GM TOLD ME THAT THERE WAS A PROBLEM WITH THE COMPANY THAT MADE THE DASHES USING THE INCORRECT PLASTIC MATERIAL WHICH HAS MADE THESE DASHES VERY BRITTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047837November 21, 2017
AIR BAGS
AN AIRBAG ICON WARNING LIGHT KEEPS APPREARING AND DISAPPEARING ON THE DASHBOARD. THIS HAS BEEN GOING ON FOR A COUPLE OF YEARS. I BELIEVE THAT THERE IS A DEFECT IN THE AIRBAG SYSTEM BUT MY VEHICLE DOES NOT APPEAR TO HAVE A RECALL AS OF NOW. THIS HAPPENS ALMOST EVERY WEEK AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046305November 15, 2017
UNKNOWN OR OTHER
CRACKED FRONT DASH. ON THE MORNING OF NOVEMBER 11TH, GOT INTO VEHICLE AND THE DASH WAS CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041604October 31, 2017
UNKNOWN OR OTHER
FL DOOR ,PULL HANDLE GETS BROKEN REAL EASY AND EVERY TIME WE NEED TO CHANGE THE WHOLE DOOR PANEL.THE DOOR PULL HANDLE MATERIAL IS POOR AND AFTER FEW TIMES PULLING THE DOOR IT GETS BROKEN.WE HAVE HEARD SAME STORY FROM LOTS SUBURBAN OR TAHOE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033400October 15, 2017
UNKNOWN OR OTHER
TWO LARGE CRACKS IN THE DASH. ONE OVER THE DRIVERS SIDE INSTRUMENT PANEL THE OTHER NEXT TO THE PASSENGERS SIDE AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032581October 9, 2017
UNKNOWN OR OTHER
2012 CHEVROLET SUBURBAN, DASH BOARD CRACKING AROUND PASSENGER AIRBAG, DASH RATTLES AND VIBRATES WHILE DRIVING, CRACKS APPEARING WITHOUT APPARENT CAUSE ALL AROUND THE PASSENGER AIR BAG, I AM CONCERNED THAT IF THE AIR BAG DEPLOYS THE DASHBOARD WILL BECOME FRAGMENTED AND LAUNCH PLASTIC SHRAPNEL INTO THE FACE OF THE FRONT PASSENGER AND DRIVER, IN MY VIEW THIS IS A HIGHLY DANGEROUS SITUATION WHERE THE DASHBOARD CAN CAUSE SERIOUS INJURY AND POTENTIAL DISABILITY AND POTENTIALLY BLIND THE FRONT SEAT PASSENGER AND DRIVER. GM NEEDS TO ADDRESS THIS ISSUE AS SOON AS POSSIBLE AS THERE RE LITERALLY THOUSANDS OF GM VEHICLES ALL WITH THE SAME RELATED PROBLEM OF CRACKING DASHBOARDS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031936October 5, 2017
TIRES, TIRES:TREAD/BELT
MICHELIN LTX M/S2 SIZE 275/55R20. I PURCHASED A SET OF 4 NEW TIRES ON JUNE 26, 2015 FROM NATIONAL TIRE AND BATTERY. TWO OF THE 4 TIRES WERE MANUFACTURED IN 2013. WEEKS 28 AND 31. THE OTHER 2 TIRES WERE MANUFACTURED IN 2015. THE TWO TIRES MADE IN 2013 ARE EXPERIENCING THE TREAD COMING OFF, PEELING, AND CHUNKS MISSING OUT OF THE TREAD. THESE ARE NOT IN THE MICHELIN LTX RECALL BY A FEW WEEKS. THE 2015 TIRES ARE FINE. HOW THEY ARE ALLOWED TO SELL 2 YEAR OLD TIRES AS NEW IS BEYOND ME BUT THESE OLD TIRES ARE NOT SAFE IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030557September 29, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE'S FRONT DOORS WERE EQUIPPED WITH A PLASTIC PART ON THE INSIDE OF THE DOOR, WHICH ASSISTED WITH THE DOORS BEING ABLE TO SECURELY CLOSE. THE CONTACT STATED THAT THE PART NUMBER FOR THE DRIVER SIDE WAS 84053434 AND 84053436 FOR THE PASSENGER SIDE. THE PARTS DETACHED FROM THE VEHICLE, CAUSING THE DOORS NOT TO CLOSE PROPERLY AND REMAIN CLOSED. THE CONTACT CALLED AUTONATION CHEVROLET AMARILLO (2200 I-40 EAST, AMARILLO, TX 79103; 806-553-5681) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT DUE TO THE VEHICLE EXCEEDING THE WARRANTY MILEAGE, THEY WERE UNABLE TO PROVIDE A FREE REPAIR. THE MANUFACTURER OPENED CASE NUMBER: 8/339/520-5303. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023331September 13, 2017
ENGINE
ENGINE IS CONSUMING A LARGE AMOUNT OF OIL, REQUIRING IN EXCESS OF 5 QUARTS TO BE ADDED BETWEEN 3,000 MILE OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022837September 12, 2017
STRUCTURE:BODY
INTERIOR DRIVER DOOR HANDLE "GRAB BAR" IS BROKEN. RIGID PLASTIC PIECES UNDER THE UPHOLSTERY BROKE AND NOW THE HANDLE IS FALLING APART AND LOOSE. THIS IS AN INTEGRAL PART OF THE ARMREST. HANDLE BROKE USING NORMAL CLOSING FORCE, AND APPARENTLY THIS IS A LARGE, WELL KNOWN PROBLEM. CHEVROLET HAS NO REPAIR FOR THIS PROBLEM OTHER THAN REPLACING THE WHOLE INTERIOR DOOR PANEL AND THE COST IS AROUND $600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005022July 13, 2017
STRUCTURE:BODY
TAKATA RECALL DASH CRACKED AT PASSANGER SIDE AIRBAG. AFTER RESEARCH ONLINE I FOUND THIS IS A COMMON PROBLEM AND CHEVY WILL NOT TAKE RESPONSIBILITY FOR IT. I HAVE FRIENDS THAT HAVE THE SAME DASHES IN SAME YEAR MODEL IN 2 SILVERADO'S 1 SUBURBAN AND 1 TAHOE AND ALL HAVE CRACKED IN THE SAME SPOT. THE SUBURBAN DASH WAS REPLACED UNDER WARRANTY AND CRACKED AGAIN. MY DEALER SAID IT WAS OLD AND NOT UNDER WARRANTY SO THWY WILL NOT FIX IT. MY VEHICAL DASH CRACKED RIGHT OUT OF WARRANTY AND HAS BEEN TAKEN VERY GOOD CARE OF. I DO NOT EXPECT A $52,000 VEHICAL TO HAVE A DASH CRACK AND CHEVY NOT TO STAND BEHIND THEIR PRODUCT. THEY HAVE A PROBLEM IN THE STRUCTURE OF THE DASH AND NEED TO TAKE RESPONSIBILITY AND FIX IT. IT CONCERNS ME SINCE THE CRACK IS AT THE AIR BAG. I AM NOT SURE IF WHEN THE AIR BAG DEPLOYS IT COULD BRING A PIECE KF THE DASH WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004730July 12, 2017
TIRES
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN EQUIPPED WITH MICHELINE TIRES, TIRE LINE: LTXM/S2, TIRE SIZE: 265/70/17 N/A, AND DOT NUMBER: M3KP494X. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE OBSERVED THREAD SEPARATION ON THE FRONT DRIVER, FRONT PASSENGER SIDE TIRES AND THE PASSENGER SIDE REAR TIRE. THE VEHICLE WAS SCHEDULED FOR AN APPOINTMENT WITH A TIRE TECHNICIAN ON JULY 12, 2017. THE MANUFACTURER OF THE TIRE WAS CONTACTED AND INFORMED THE CONTACT THAT ONCE THE TIRES WERE DIAGNOSED TO CONTACT THEM BACK. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 74,000. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003093July 5, 2017
AIR BAGS, STRUCTURE:BODY
CRACKED DASH BY INSTRUMENT PANEL AND PASSENGER AIRBAG. THE ONE BY THE INSTRUMENTAL PANEL STARTED OFF AS A HAIRLINE CRACKED AND GOT WORSE VERY FAST. I USED EPOXY TO TRY AND STOP THE CRACK. THE ONE BY THE AIRBAG JUST APPEARED WITHIN THE LAST MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995872June 19, 2017
STEERING
TL* THE CONTACT OWNS A 2012 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STARTED TO PULL WHILE ATTEMPTING TO CHANGE LANES. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND STEERING ABILITY WAS LOST. THE DRIVER WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND THEN DROVE SLOWLY HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V112000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT ONLY NHTSA HAD THE ABILITY TO ADD THE VIN TO THE RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 89,139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986368May 18, 2017
AIR BAGS, UNKNOWN OR OTHER
SEVERE DASHBOARD CRACK AND FAILURE. PROBABLE HAZARD DURING AIRBAG DEPLOYMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985967May 16, 2017
UNKNOWN OR OTHER
THERE IS A CRACK IN PASSENGER SIDE OF THE FRONT DASHBOARD IMMEDIATELY ADJACENT TO THE AIRBAG COMPARTMENT. UPON AIRBAG DEPLOYMENT, THIS WILL BE A JAGGED PROJECTILE IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979312April 19, 2017
AIR BAGS, UNKNOWN OR OTHER
CRACKEDDASH CAR IS PARKED WITH SUNSHADE; FIRST CRACK AT AIR BAG APPEARED WITHIN A YEAR OF PURCHASE (WAS ON DEALER LOT WITH NO SUNSHADE FOR A YEAR - PURCHASED MARCH 2013) HOUSED IN GARAGE; SECOND CRACK AT AIR BAG APPEARED SHORTLY AFTER THAT. IT WAS JUST NOTICED (NOT SURE HOW LONG IT HAD BEEN THERE) THE LARGE CRACK AT THE INSTRUMENT PANEL HUMP ON DASH BOARD. MY DASH HAS SEPARATED IN THE MIDDLE FROM THE FRONT PANEL ALONG THE GLASS. IT NOW VIBRATES AND IS LOOSE. I FEAR IF I AM IN A WREAK AND THE AIRBAG DEPLOYS SHARDS OF DASH WILL BE THROWN INTO THE AIR AT A FORCE TO CAUSE DAMAGE NOT ONLY TO FRONT PASSENGER & DRIVER BUT TO THE SECOND AND THIRD ROW PASSENGERS. I HAVE HAD 2 PREVIOUS GM VEHICLES (TAHOE & SUBURBAN) AND NEVER HAD THE BAD QUALITY THIS 2012 HAS HAD. I HAVE ALSO HAD TO REPLACE BOTH FRONT DOOR EXTERIOR HANDLES AND THE INTERIOR ONES ARE BROKEN AND NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979359April 19, 2017
STRUCTURE:BODY
I HAVE 2012 CHEVY SUBURBAN 1500 LT. THE REAR TAILGATE UNLOCK AND LOCK INTERMITTENTLY CAUSING THE MANUAL LIFTGATE TO STAY AJAR OR STAY LOCK. THERE IS NO MANUAL RELEASE OR KEY ACCESS. IT ONLY UNLOCKS AND LOCK BY KEYFOB. ON ONE OCCASION, THE LIFTGATE OPENED WITHOUT NOTICED WHILE DRIVING PROMPTING THE CAR ALERT. IT WAS THEN CLOSED AND THE LIFTGATE STAYED IN THE LOCK POSITION (UNABLE TO UNLOCK WITH KEYFOB) AFTER DIAGNOSIS AT A LOCAL GMC DEALER, IT WAS DETERMINED THAT THE REAR LIFTGATE LOCK ACTUATOR FAILED. THE REPAIR WAS IN EXCESS OF $400.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970172April 3, 2017
AIR BAGS, UNKNOWN OR OTHER
MY 2012 SUBURBAN WHICH I BOUGHT NEW IN 2013 WITH 100 MILES, AFTER 3 YEARS STARTING GETTING CRACKS IN THE DASH. A MONTH AFTER THE 3 YEAR WARRANTY EXPIRED. THE PASSENGER SIDE CRACK RUNS FROM THE AIR VENT TO THE AIRBAG DOOR AND NOW MY SERVICE AIR BAG LIGHT STAYS ON. A LARGER CRACK (6+INCHES) HAS APPEARED ON THE DRIVERS SIDE RUNNING FROM THE VENT TO THE TOP OF THE STEERING COLUMN, IF I CONTINUES THE DASH WILL COMPLETELY SEPARATE IN HALF EXPOSING ELECTRONICS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban