Chevrolet Suburban Complaints (2004)

406 consumer complaints on file.

#10243089September 22, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
REAR HEATER HOSE RUBBING ON THE FRAME OF VEHICLE CAUSED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240711September 2, 2008
ELECTRICAL SYSTEM
SPEEDOMETER IS ERRATIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236197July 29, 2008
ELECTRICAL SYSTEM
2004 SUBURBAN 85,000 MILES - SPEEDOMETER SKIPPED UNDER DECEL FROM 55 MPH, INACCURATE READINGS OF 20, 40, 60 MPH WHEN STOPPED. SPEEDOMETER NOW READS PAST 120 MPH & IS COMPLETELY INOPERATIVE. APPARENTLY THIS IS A RATHER COMMON OCCURRENCE - A VERY COSTLY INSTRUMENT CLUSTER REPAIR DOES NOT MEAN THE ISSUE IS CORRECTED (IT MAY REOCCUR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234522July 16, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2004 SUBURBAN WITH 60K MILES. ABOUT 1 MONTHS AGO, THE REAR WINDOW BEGAN MAKING A WHISTLING NOISE WHILE DRIVING. WHEN I INSPECTED IT I FOUND THAT THE HINGE WAS SEPARATING FROM THE WINDOW. I HAVE TRIED TO GO THROUGH GM WITH NO AVAIL. THEIR ANSWER IS "IT SHOULDN'T HAVE HAPPENED", BUT THEY ARE NOT GOING TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234443July 15, 2008
ENGINE AND ENGINE COOLING
MY 2004 CHEVY SUBURBAN JUST DIES WHILE DRIVING, I LOOSE POWER STEERING & MY BRAKES. IT HAS HAPPENED 2X IN 2 DAYS. IT PRESENTS A VERY DANGEROUS SITUATION, FOR MYSELF & OTHER DRIVERS. WHEN A DIAGNOSTIC IS RUN IT IS NEGATIVE, NOTHING SHOWS UP. ALL OF THIS OUT OF NOWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234432July 15, 2008
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING ALONG THE FREEWAY AND I NOTICED THAT ON THE COMPUTERIZED DASHBOARD, THE SERVICE TIRE MONITOR WAS FLASHING. I WAS DRIVING 50 MPH AND WHEN I LOOKED AT THE SPEEDOMETER, THE GAUGE WENT UP TO 120 MPH AND EVEN THOUGH I TURNED THE ENGINE OFF THE GAUGE IS STILL AT 120 MPH. I ALSO NOTICED THAT THE BATTERY GAUGE IS NOT WORKING, BECAUSE THE GAUGE IS NOT MOVING AT ALL AND WHEN I LOOKED AT THE RPM GAUGE, I WAS ONLY PRESSING THE GAS SLIGHTLY, THE RPM GAUGE WENT UP TO THE MAXIMUM LEVEL. WHEN I WAS COMING BACK HOME FROM WORK THE SAME DAY, WHEN I STARTED THE ENGINE I FELT IT RIGHT AWAY THAT WHENEVER I PUT MY FOOT ON THE GAS, THE VEHICLE IS JUST MOVING SLOWLY, UNTIL IT STOPPED MOVING. I HAVE IT TOWED TO BILL HEARD DEALERSHIP AND THEY FOUND OUT THAT IT WAS THE TRANSMISSION WAS TORE AND ACCORDING TO THE DEALERSHIP THAT I NEED TO HAVE A NEW TRANSMISSION. THIS VEHICLE IS A 2004 CHEVROLET SUBURBAN, BOUGHT IT BRAND NEW. RIGHT NOW WE HAVE 67,880 MILEAGE AND WE ONLY HAVE THIS VEHICLE FOR 4 1/2 YEARS. FEW MONTHS PRIOR TO THIS INCIDENT, I RECEIVED A LETTER FROM GM, ABOUT A CONDITION THAT MAY DEVELOP ON THIS VEHICLE WHICH IS WHERE ONE OR MORE OF THE INSTRUMENT PANEL GAUGE NEEDLES MAY STICK, FLUTTER OR BECOME INOPERATIVE AND MAY CAUSE INACCURATE READINGS, INCLUDING THE SPEEDOMETER AND THE FUEL GAUGE. I HAVE KEPT THAT LETTER AND CALLED THE GM AND I WAS ADVISED TO TAKE THE VEHICLE TO THE DEALERSHIP. I WAS JUST WANDERING, BECAUSE IT ALL HAPPENED IN ONE DAY. I DON'T KNOW IF THIS PROBLEM IS RELATED TO THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233634July 9, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 CHEVROLET SURBURBAN. THE SPEEDOMETER NEEDLE STICKS. AT FIRST IT ONLY HAPPENED OCCASIONALLY. A MONTH LATER IT IS STICKING AT 0 MILES PER HOUR MOST OF THE TIME. MANY COMPLAINTS TO GM. THEY FINALLY ISSUED SPECIAL POLICY BUT WILL NOT FIX MY VEHICLE BECAUSE THE ODOMETER READS 79,216. THIS IS A KNOWN DEFECT ON MANY GM MODELS YEAR 2003-2004. THE DEALERSHIP WILL NOT EVEN DISCUSS THE ISSUE. THIS IS SAFETY ISSUE THAT GM SHOULD TAKE CARE NO MATTER THE MILEAGE OF THE VEHICLE. THIS VEHICLE IS ONLY FOUR YEARS OLD. THE REPAIR WILL COST BETWEEN $800 - $1000 OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232654June 29, 2008
POWER TRAIN:DRIVELINE
I DRIVE A 2004 CHEVROLET SUBURBAN Z71. WHEN I AM DRIVING DOWN THE ROAD THE TRANSFER CASE SHIFTS INTO NEUTRAL. I DIDN'T TOUCH THE TRANSFER CASE CONTROLS OR ANYTHING IT JUST GOES INTO NEUTRAL. IT WORKS JUST FINE IN AUTO 4WD, 4HI, AND 4LO. THIS ONLY OCCURS WHILE DRIVING IN 2HI. I HAVEN'T GOTTEN ANYTHING FIXED YET BECAUSE ELECTRONICALLY IT APPEARS THAT EVERYTHING IS WORKING NORMALLY. THE MECHANIC SAID THAT HE WOULD HAVE TO TAKE APART MY TRANSFER CASE AND I CANT AFFORD IT. I WAS WONDERING IF THIS WAS SOME KIND OF MANUFACTURER DEFECT OR SOMETHING BECAUSE IT DOESN'T DO THIS ALL THE TIME. THE PROBLEM OCCURS INTERMITTENTLY. I HAVE NEVER DRIVEN THIS VEHICLE OFF-ROAD OR HAVE HAD TO USE THE 4WD FOR ANYTHING. IT JUST SEEMS ODD BECAUSE THIS VEHICLE DOESN'T EVEN HAVE 70000 MILES ON IT. I WOULD THINK THAT SOMETHING LIKE A TRANSFERCASE WOULD BE BUILT TO LAST A LITTLE WHILE LONGER. IT HASN'T CAUSED AN ACCIDENT YET BUT HAS COME CLOSE A COUPLE OF TIMES LIKE WHEN IT FAILS IN THE MIDDLE OF AN INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229129May 28, 2008
ELECTRICAL SYSTEM
I HAVE BEEN HAVING PROBLEMS ON AND OFF WITH SPEEDOMETER FOR THE LAST 4 OR 5 MONTHS. THOUGHT IT WAS A TEMPERATURE RELATED PROBLEM. TODAY I CALLED THE DEALER BECAUSE IT SEEMS TO BE ACTING UP MORE OFTEN. I WAS TOLD IT WOULD BE $500.00. THEN I FOUND OUT THAT THE WARRANTY HAD BEEN EXTENDED SEVERAL YEARS AGO AND I WAS NEVER NOTIFIED. I HAVE SPOKE TO HAYWOOD ALLEN MOTOR CO. (5/28/08) AND ALSO CHEVROLET CUSTOMER SERVICE AND RECEIVED SR #71-631086777 (5/8/08). STILL WAITING FOR CHEVY DEALER TO CALL ME BACK ABOUT EXTENDED COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228295May 20, 2008
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, EQUIPMENT, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
IN RESEARCHING ONLINE I'VE NOTICED THIS ON MANY DIFFERENT CHEVY 2004 MODELS. THE TACHOMETER, FUEL GAGE, AND SPEEDOMETER ARE WHAT I NOTICED PROBLEMS WITH AND WHAT OTHERS HAVE SEEN PROBLEMS WITH THOUGH THE SPEEDOMETER IS THE MOST PREVALENTLY NOTICED ITEM. THE GAUGE MOTORS ARE NOT STEPPING BACK DOWN WHEN RPMS, SPEED, OR FUEL LEVELS DROP THUS LEADING DRIVERS TO RESPOND IN POTENTIALLY DANGEROUS WAYS. IN MY OWN CASE I ALMOST CAUSED A PILE UP WHEN I THOUGHT I HAD LOST MY SENSES AND APPLIED MY BRAKES A LITTLE HARDER THAN I SHOULD HAVE, ALMOST LOST CONTROL OF THE VEHICLE, AND CERTAINLY AGITATED THE DRIVERS BEHIND ME WHEN THEY ALMOST HIT MY VEHICLE. I DON'T TYPICALLY GET THIS PROBLEM AS I TYPICALLY DRIVE LESS THAN 10 MILES A DAY. WHEN I DO HAVE TO DRIVE MORE THAN 60 MILES I TEND TO HAVE THIS PROBLEM. THE PROBLEM HAS ALSO BEEN REPORTED TO BE MORE PREVALENT IN COLD CONDITIONS WHICH FITS WITH THE EXPLANATION I HAVE HAD THAT IT IS THE HOUSING OF THE GEAR MOTORS BREAKING DOWN AND JAMMING THE GAUGE GEARS IN THE INSTRUMENT PANEL. A PROBLEM WITH THE PLASTIC USED IN THE HOUSING OF THE GEAR MAGNETS; "THE PROBLEM LIES WITH THE PLASTIC MATERIAL THAT HOLDS THE PERMANENT MAGNET FOR THE ROTOR OF THE STEPPER MOTOR." NOW THAT I AM AWARE OF THE PROBLEM AND HAVE ASKED AROUND ABOUT FIXES I HAVE TO STOP THE VEHICLE COMPLETELY AND TURN IT OFF. FROM THERE I HAVE TO TURN THE KEY ENOUGH TO BRING THE INSTRUMENT PANEL MOMENTARILY ON AND THEN BACK OFF. IT STEPS THE TACHOMETER, SPEEDOMETER, AND FUEL GAUGE BACK DOWN, (BIT BY BIT WITH EACH TURN OF THE KEY) WHICHEVER IS HAVING THE PROBLEM. THIS SOLUTION HAS BEEN REPORTED TO STOP WORKING AS THE PROBLEM PERSISTS. THE INSTRUMENT PANEL NEEDS TO BE REPLACED AT A COST ESTIMATE OF OVER $450 FROM A PRIVATE SHOP AND AT OVER $800 FROM THE CHEVY DEALERSHIP. A GPS FOR SPEED AND A LOG BOOK W/ CALCULATOR CAN GET TWO OF THE THREE SOLVED FOR ME AT A PRICE OF LESS THAN $200; IT'S JUST NOT SAFE TO BE WRITING LOG BOOK ENTRIES WHILE I'M DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228134May 18, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER FAILURE LEADING TO HAZARDOUS OPERATING CONDITIONS. IN REVIEWING THE INTERNET, SPEEDOMETER FAILURES ARE PROBLEMATIC FOR CHEVROLET SUBURBANS AND THE MANUFACTURER REFUSES TO ACKNOWLEDGE OR REPAIR THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227262May 11, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ERRATIC TO NONE SPEEDOMETER OPERATION, NO REPAIRS MADE AS OF NOW, RESEARCHING PROBLEM, FOUND TO BE PRETTY WIDE SPREAD ON GM SUV'S AND TRUCKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223866April 9, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY SPEEDOMETER STOPPED WORKING NO WARNING WHILE ON HIGHWAY WENT FROM 70 MPH TO 120 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222020March 22, 2008
STEERING
KNOCKING NOISE WHILE DRIVING AT SLOW SPEED SEEMS TO BE COMING FROM THE STEERING SYSTEM. MY BROTHER HAD A 2004 CHEVY ALSO AND IT HAPPENED TO HIS VEHICLE ALSO. THIS HAS BEEN GOING ON FOR OVER A YEAR. BECAUSE THE VEHICLE IS NOT UNDER THE 36 K WARRANTY THE DEALER WILL NOT REPAIR THIS. I AM SURE THIS IS OCCURRING IN OTHER 2004 CHEVY SUBURBANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222047March 22, 2008
FUEL SYSTEM, GASOLINE
PARKED IN A WET, MUDDY FIELD, NOT RUNNING, MY 2004 CHEVROLET SUBURBAN, CAUGHT FIRE AND EXPLODED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10221186March 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
STARTED SUDDENLY.. SPEEDOMETER REGISTERING MUCH GREATER SPEED(S) THAN ACTUAL SPEED. EVEN OFF/PARKED REGISTERING IN EXCESS OF 80 MPH. RPM GAUGE WAS STICKING ON & OFF BUT ALL OTHER GAUGES AS OF NOW SEEM TO BE FUNCTIONING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220981March 12, 2008
UNKNOWN OR OTHER
MULTIPLE COMPLAINTS. - TACHOMETER DOES NOT WORK CORRECTLY - DOES NOT WORK SOME OF THE TIMES; WILL STICK IN DIFFERENT PLACES, ETC; DATE OF FAILURE: FEB 2008 - STEERING COLUMN HAS AUDIBLE/PHYSICAL THUMBING/BANGING WHEN TURNING LEFT OR RIGHT - DATE OF FAILURE: 02/01/2008 (32,000 MILES); - A/C SOMETIMES GOES TO BLOWING HEAT - WHEN TURNED OFF AND ON IT WILL SWITCH TO A/C - NOT ALWAYS - SOMETIMES TURNING AUTO OFF AND THEN ON WILL FIX PROBLEM - DATE OF FAILURE FIRST NOTICED 06/01/2006; - DRIVER SIDE SEAT HEATER - WHEN I TURN IT ON I SMELL ELECTRICAL WIRES BURNING - DATE OF FAILURE - 03/06/08; - A/C - THERE IS A HIGH PITCHED NOISE (LIKE VACUUM) COMING FROM THE RIGHT REAR OF THE VEHICLE WHEN A/C IS ON AND THE AUTO IS AT IDLE - DOES NOT DO IT ALWAYS - THIS NOISE IS VERY AUDIBLE INSIDE AND OUTSIDE OF VEHICLE - DATE OF FAILURE: 09/26/2005; *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220452March 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 CHEVY SUBURBAN 1500 4WD NORMAL DRIVING SECONDARY ROADS. AFTER STOPPING AT A STOP LIGHT THE VEHICLE TRANSMISSION SHIFTED NORMALLY THROUGH SECOND GEAR. IMMEDIATELY AND WITHOUT WARNING THE 2-3 SHIFT RESULTED IN SEVERE SLIPPAGE. THERE WAS NO NOISE, NO FLUID LEAKS OF ANY KIND AND NO FLUID CONTAMINATION. THE VEHICLE HAS BEEN SERVICED BY THE SELLING DEALER AND HAS HAD THE TRANSMISSION FLUID CHANGED AN TWO OCCASIONS BY THE DEALER. A NUMBER OF COMPLAINTS ABOUT ERRATIC TRANSMISSION SHIFTS AND BEHAVIORS WERE NOTED EACH TIME THE VEHICLE WAS BROUGHT IN FOR ROUTINE MAINTENANCE AND SCHEDULED SERVICE. EACH TIME THE DEALERSHIP WAS UNABLE TO REPLICATE THE PROBLEMS COMPLAINED ABOUT. UPON RETURNING THE VEHICLE TO THE SELLING DEALER AND AUTHORIZING REMOVAL AND TEAR-DOWN OF THE TRANSMISSION WE WERE TOLD IT WAS COMPLETELY DESTROYED AND NEEDED COMPLETE REBUILDING. THE VEHICLE WAS PHRASED NEW, HAS HAD ONE DRIVER, NEVER TOWED ANYTHING, HAS HAD COMPLETE AND TIMELY SERVICE BY THE SELLING DEALER. THE MILEAGE AT THE TIME OF FAILURE WAS 85,000. WE HAD A GM EXTENDED WARRANTY WHICH EXPIRED AT 75,000. THE DEALER WON'T COVER IT AND AFTER ASKING THEM TO CONTACT THE CHEVY ZONE OFFICE TO SEEK SOME SUPPORT, I WAS TOLD THAT WAS DENIED. WHEN I ASKED FOR THAT DENIAL IN WRITING THE DEALERSHIP SAID THAT THE ZONE OFFICIAL REFUSED TO DO SO. THEY ARE SEEKING BETWEEN $2800 - $3,400.00 FOR REPAIR OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218212February 16, 2008
SEATS
POWER SEAT ON DRIVER'S SIDE QUIT WORKING ALONG WITH SEAT WARMERS ON BOTH FRONT SEATS. EXAMINATION FOUND THAT THE ELECTRICAL FEED AT THE REAR OF THE DRIVER'S SEAT HAD FAILED IN SOME MANNER, CAUSING HIGH RESISTANCE IN THE POWER AND GROUND CIRCUITS WHICH IN TURN LED TO ARCING AND BURNING OF THE PLASTIC CONNECTOR. THE AMOUNT OF DAMAGE TO THE CONNECTOR AND ITS PROXIMITY TO CARPETING AND POTENTIAL CONTENTS IN THE VEHICLE RAISES CONCERNS OF A POSSIBLE INTERIOR FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217965February 13, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON TUESDAY, JANUARY 29, 2008, I WAS DRIVING MY 2004 CHEVROLET SUBURBAN ON I-285 IN ATLANTA, GA. WHEN THE FUEL PUMP FAILED. I-285 IS AN EXTREMELY CONGESTED , SIX LANE WIDE, DANGEROUS ROADWAY. SUDDEN LOSS OF POWER EXPOSED ME AND 18 YEAR OLD DAUGHTER TO POSSIBLE CATASTROPHIC VEHICLE COLLISION. ALTHOUGH THIS VEHICLE HAS 130,000 MILES, IT IS METICULOUSLY MAINTAINED TO AVOID JUST THE VERY SITUATION THAT HAPPENED. THERE WAS ABSOLUTELY NO WARNING OF IMPENDING POWER LOSS. THE VEHICLE WAS TOWED TO DALTON, GA. ( ABOUT 90 MILES NORTH OF ATLANTA) AND THE FUEL PUMP WAS REPLACED. I HAVE HAD NO DRIVABILITY ISSUES SINCE. I HAVE OWNED THE VEHICLE SINCE 2004 AND PURCHASED IT WITH 4000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Suburban