Chevrolet Silverado Complaints

32,421 consumer complaints on file.

#11635000January 9, 2025
POWER TRAIN
Purchased a 2020 Silverado 1500, 5.3L 4x4 with 8,000 miles. Now at 66,000 miles the torque converter is bad. Shudders, hard shifting, lunges into gear, won’t go into reverse at times. MULTIPLE complaints with these engines. There’s a recall, but it stops at 2019….. WAKE UP GM!! This problem is still ongoing from 2020-2024!!! Needs to be another recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634771January 8, 2025
POWER TRAIN
Transmission shuttering when driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634801January 8, 2025
POWER TRAIN
Transmission lock-up while driving. Rear end of vehicle jumped up felt like I was rear ended. If this happened at higher speed or when towing it could cause serious injury to myself or others. The problem is well known by the dealers and GM manufacturing, they have recalled over 400000 trucks with this issue years 2020 to 2022 and yet they are still installing the faulty control bodies in the transmission of the 2023 to 2025 models. No warning messages, there was some shifting issues just before the lock-up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634855January 8, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Chevrolet Silverado 3500. The contact stated that upon commencing to drive at various speeds, the tailgate would open without user intention, and remain open despite attempting to shut close via the interior controls. The local dealer was contacted and confirmed the VIN was not included in the NHTSA Campaign Number: 24V060000 (LATCHES/LOCKS/LINKAGES). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634953January 8, 2025
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: OIL COOLER
The oil cooler lines came disconnected and oil leaked out. Had to have it towed and repair shop fixed it said the front lines where broke and rear lines where coming apart
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634974January 8, 2025
POWER TRAIN
This vehicle has a severe transmission shift issue that will likely cause an accident at some point. This vehicle has an Allison 10 speed transmission and began shifting extremely hard or violently from 7th to 8th gear in November of 2023. This problem began when pulling a travel trailer that is weight rated well below the capacity of this truck. This hard shift causes vehicle occupants to lunge during the event and it is feared that a catastrophic failure will occur, resulting in a vehicle accident. The vehicle was taken to the dealership where purchased as it is still under manufacturer’s warranty, and in March of 2024 the dealership performed a software update and transmission “re-learn” which solved the issue until the truck was used to pull a travel trailer again. The issue returned in November of 2024. The truck was returned to the dealership for follow up but the dealership has not taken any further action to resolve the problem at this time. There is a service bulletin (N242467600) issued from GM that seems related to this vehicle but I’ve received no notification that this vehicle is eligible for transmission replacement under this service bulletin. This issue will likely result in a personal injury or vehicle accident at some point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634518January 7, 2025
FUEL/PROPULSION SYSTEM
On [XXX] while traveling down [XXX] in VA I experienced a catastrophic Bosch CP4 Fuel Pump Failure. Vehicle was towed to Marion Auto Group in Marion, VA and kept for 5 weeks to repair fuel system. We paid $6,500 once we were told the repairs were complete and picked the vehicle up. Within 50 miles of driving, the fuel system error lights/codes began again and the service engine light came on. We called Marion Auto Group, they told us it was warranted for 24 months for parts and labor. We could take it to any Chevy dealer and have it looked at. We made an appt with our local Chevy dealer, Joe Bowman Chevrolet in Harrisonburg, VA. They kept the vehicle for approximately 5-6 weeks. Told us daily about the faulty repairs that Marion Auto Group had made, corrected the faulty repairs, with pictures, videos and even a coffee cup full of bad bolts and weld pieces that they replaced. Marion Auto Group agreed to pay Joe Bowman Chevrolet $5,500 in reimbursement for the work they performed to correct Marion Auto Groups work. When I got in the truck to bring it home and started it, the service engine light came on. They pulled it back in the shop, ran a diagnostic and said we needed some type of sensor ($900) so we scheduled an appt to have that done. Then we took the truck to Tennessee, fuel system failure lights and codes immediately came on. When I stopped to eat, it wouldn't start back. Took the truck to Tarr Chevrolet in Jefferson City TN, they diagnosed it as needing a new fuel line (from prev faulty fuel system) changed it ($1,700) and we headed back home with all the fuel system warning lights flashing again. Took it back to Joe Bowman Chevrolet in Harrisonburg where it's been sitting for over 7 weeks while GM decides if they should cover the entire new fuel system that it needs again ($19,000) because it's never been properly repaired since the initial catastrophic failure. Almost 7 months and $14,,600 in previous repairs.......Please HELP US! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634541January 7, 2025
AIR BAGS
Truck was purchased in June 8, 2021. I have had zero accidents , was assured it was not a salvage vehicle it displayed no warning lights I begin to received the notices, the warning light started to come on from time to time, took the truck to our local Gosche Chevy Dealer. I was informed that it has an airbag for a 2500 Truck and they will not replace it. I have not been in any accident with this vehicle. What am I to do, as I am a retired cancer /heart issues stricken senior citizen and this repair is not in my month to month budget and my only transportation for my medical appointments
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634560January 7, 2025
UNKNOWN OR OTHER
Rear window leaks water into the cab during rain, snow, car wash, etc. GM refuses to abide by comprehensive warranty to fix the issue, and my dealership wants to charge around $1,000 just to apply sealant. Water goes into and behind the rear seat (where my child sits) and goes to unknown area. Water can cause rust, mold, electrical problems, or any other number of issues. I noticed it around November of 2024 but I don’t know how long it has actually been occurring for. When researching this issue, appears to be relatively commonplace for my year and style of vehicle. Even the GM techs at my dealership acknowledged it is a recurring issue that may require MULTIPLE visits before getting a permanent solution (replacing the entire window).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634576January 7, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I remote started my vehicle about 5 minutes prior to getting in. After I got in and placed the key in the ignition, I started to smell smoke. I see in my rear view mirror the entire cab of my truck started to fill with smoke. When I turned my head around the interior of my rear window was on fire and my entire truck cab filled with smoke. I get out of the vehicle and immediately try and look for help as the fire was inside of my vehicle and the smoke smell was overwhelming. The fire then died out and the driver’s side pane on the rear window then shattered. I am now left with a shattered window and a vehicle that is left with unknown damage from a fire inside the pane. After going back and forth with a dealer that contacted Chevy for me, they determined there was no recall for the vehicle. Further research showed that this incident happened one other time in March of 2020 and was repaired once and the original recall was cleared. Chevy states that they have already repaired it once and are not liable to fix it a second time. This is a huge safety hazard and I am left questioning the integrity of my vehicle and the safety after what unknown damage has been done.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11634578January 7, 2025
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE, ENGINE
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634588January 7, 2025
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TREAD/BELT, TIRES:VALVE
P305/55 R 22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634589January 7, 2025
STEERING
While driving down the highway, the ball joints on the front passenger side prematurely failed, causing loss of vehicle control, significant damage to steering and braking components and body damage. Diagnosis is being confirmed by an independent service center. No symptoms of premature wear or imminent failure were noted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634750January 7, 2025
POWER TRAIN
On January 6 and 7, 2025, the broken transmission valve body was subjected to inspection by a Chevrolet dealership. The vehicle exhibited faulty gear shifts, which resulted in reduced speeds and triggered the activation of "limp mode." This malfunction occurred while driving under severe winter storm conditions, posing a potential risk for serious injury. The issue was methodically diagnosed and documented for parts replacement. Furthermore, the transmission service indicator activated via the associated application, and the check engine light illuminated alongside a blinking "D" mode indicator at the time the warning lights were activated. The initial signs and symptoms of the issue were first observed at 11:00 PM on January 5, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634282January 6, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds in inclement weather including while driving in rain or slushy snow, the tailgate inadvertently opened. The vehicle was taken to a dealer where it was diagnosed and determined that the tailgate switch needed to be replaced due to water intrusion. The manufacturer was notified of the failure. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634393January 6, 2025
STRUCTURE:BODY
Frame rotted through
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634401January 6, 2025
FUEL/PROPULSION SYSTEM
Engine suddenly stopped running while driving and could not be restarted. It was towed to a local diesel repair shop. Diagnostics showed a catastrophic failure of the high pressure fuel pump which polluted the complete fuel system with metal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634411January 6, 2025
POWER TRAIN
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated that while driving 30-50 MPH on four occasions, the rear wheels locked up. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, who was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 81,381. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634418January 6, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
"Trailer Brake System Service" message continuously displays across the digital cluster menu while I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634170January 5, 2025
POWER TRAIN
Transmission shifts really hard and down shift hard. Have been the to dearships 3 times being told that’s just how the transmission is even them acknowledging. It’s a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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