Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10716061May 12, 2015
ELECTRICAL SYSTEM
I WAS DRIVE HOME FROM WORK AT NIGHT AND MY SECURITY LIGHT CAME ON MY CAR. THE NEXT THING IT WAS OFF. WHILE I WAS DRIVING TO WORK AFTER LEAVING HOME THE LIGHT CAME BACK ON AND STAY ON. I GOT TO WORK AND LOOK IN MY GM MANUAL AND SEEN THAT I SHOULD TAKE IT TO A DEALER. I WENT TO MY CAR AFTER WORK TO GO HOME THE LIGHT WAS OFF. I STOP TO GET GAS. MY CAR WOULD NOT START. NICE MAN CAME AND SAID LETS DISCONNECT THE BATTERY. HE DID. MY CAR STARTED. I WAS OK FOR THREES DAY THEN THE LIGHT CAME BACK ON AND MY CAR WOULD NOT START. I HAD A RECALL ON THE IGNITION SWITCH IN SEPT OF 2014. TOOK IT TO THE DEALER THEY ONLY FIX THE KEY. I TOOK IT TO THE DEALER TODAY THEY HAD TO FIX A PART ON THE IGNITION SWITCH. PLEASE ASK THAT THERE IS A RECALL. I DONT FEEL SAFE WITH THIS CAR. I CAN'T AFFORD A NEW CAR. I SCARED THAT THIS CAR COULD STOP RUNNING WHILE DRIVING IT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713261April 27, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
I TURNED THE KEY TO START THE CAR AND WAS DRIVING AND MY GAS HAND,SPEEDOMETER AND OIL INDICATORS JUST FELL TO THE BOTTOM OF THE CIRCLE. INSTEAD OF SHOWING ME THE AMOUNT OF GAS I HAVE THE RED NEEDLE FALLS BEHIND THE "E". THE SAME IS TRUE FOR THE SPEEDOMETER,THE NEEDLE JUST FALLS TO THE BOTTOM,AND THE COLD/HOT INDICATOR IS AT THE BOTTOM OF THE PANEL. ISN'T THIS AN ELECTRICAL PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712460April 23, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING LEVEL AND THE SPEEDOMETER DID NOT DISPLAY THE CORRECT SPEED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL GAUGE AND THE SPEEDOMETER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703677April 13, 2015
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL NOTICE #14350. *SMD THE CONSUMER STATED SHE HAD UNNECESSARY REPAIRS DONE ON THE VEHICLE, AS THE SAFETY ISSUE COULD NOT BE IDENTIFIED. THE CONSUMER STATED ON SEVERAL OCCASIONS, THE VEHICLE WOULD NOT START. THE IGNITION SWITCH TUMBLER WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704094April 6, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
COME ON NOW, I SEE THE COMPLAINTS ON A BUNCH OF THINGS THAT IS WRONG WITH MY 2004 IMPALA. AN THERE IS MORE THAN ONE PERSON SAYING IT. THERE SEEMS LIKE THERE IS A SERIOUS PROBLEM HERE THAT YOU GUYS SEEM TO BE IGNORING AN REFUSING TO FIX. I THINK ITS ABOUT TIME FOR SOME PEOPLE TO GET TOGETHER AND FILE SOME KIND OF LAWSUIT AGAINST YOU GUYS IF YOU DON'T ADDRESS THESE ISSUES. NOW FOR THE SAME COMPLAINTS FOR MY IMPALA, NUMBER 1 IT DOES NOT LIKE TO START SOMETIMES AND THEN I HAVE TO WAIT 20 MINS TO AN HOUR JUST FOR IT TO FINALLY START. NUMBER 2 THE SECURITY LIGHT STAYS ON. NUMBER 3 THE GAGES TO MY SPEEDOMETER AND GAS MOVE ALL OVER THE PLACE AND DOESN'T GIVE ME THE ACCURATE READING. OTHER EXPERIENCES I'VE HAD NOTICED IS THAT MY BRIGHTS DON'T ALWAYS LIKE TO SHUT OFF THE FIRST TIME, THE CAR PULLS MAINLY TO THE RIGHT, BUT ALSO BACK AND FORTH. AND ALL THE BUTTONS AND LIGHT TO MY RADIO WORKS BUT NO SOUND COMES THREW. I HAVEN'T EXPERIENCED ANY OF THE OTHER THINGS IN THE COMPLAINTS YET BUT THESE ONES I HAVE AN THEY NEED TO BE ADDRESSED LIKE I SAID BEFORE SOMETHING IS DONE ABOUT IT BY THE PEOPLE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703538April 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. WHILE WAITING FOR THE PART FOR THE RECALL REPAIR, THE KEY WAS DIFFICULT TO TURN OVER AND THE VEHICLE STALLED MORE THAN TWICE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702475March 30, 2015
ELECTRICAL SYSTEM
MY SECURITY LIGHT POPS ON AND THEN WHEN I TURN MY CAR OFF IT WON'T START BACK UP FOR AT LEAST 20 MINS. IT HAPPENS RANDOMLY AND LEAVES ME STRANDED...I SEEN OTHER REVIEWS AND THIS SEEMS TO BE AN ISSUE WITH GM VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700789March 20, 2015
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
I BOUGHT THE CAR USED AT DEALERSHIP IN ROCHESTER NY IT HAD AROUND 128000 WHEN BOUGHT IT DIED OUT AT ABOUT 131,000 THEY CLAIMED THAT THE CAR WAS FULLY INSPECTED WAS A TOTAL FAILURE HAD TO SPEND A 1000 PLUS DOLLARS AT GOOD YEAR TO MONTHS AFTER BOUGHT HAD NO HEAT [XXX] HEADS COULD FIX IT I WANT MY MONEY BACK FOR THE CAR I WAY OVER PAY I PAID 5300 WITH TAXES AND SITTING IN MY DRIVE WAY DEAD... THE CALL THE DEAKER NO RESPONSE I HAVE WARRANTY BUT THEY WONT ANSWER OR DO WORK. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694861March 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, ONE OF THE KEYS WAS NOT REPAIRED. THE CONTACT MENTIONED THAT WHEN THE SPARE KEY WAS USED THE SECURITY LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 83,817. UPDATED 5/5/15*CN UPDATED 9/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692812March 8, 2015
ENGINE
INTAKE MANIFOLD GASKET. WHY ARE THE DEFECTED? THERE ARE SO MANY COMPLAINTS ABOUT FAULTY ONES AND STILL YOU HAVE NOT CHANGED TO BETTER GASKETS. FIRST THE HEAT GOES AND THEN THE CAR OVERHEATS FOR NO APPARENT REASON. CHANGED THE WATER PUMP AND THERMOSTAT. NOW THE GASKET. FOR THE PRICE YOU PAY FOR THIS CAR IT SHOULD NOT HAVE TO COST ME ANOTHER 800 TO 1200 MORE FOR A PART YOU CAN FIX WITH CHANGING YOUR PRODUCT YOU USE. I HAVE OWN GMC PRODUCTS FOR OVER 20 YEARS AND THIS IS MY FIRST COMPLAINT ABOUT THEM. JUST BECAUSE I AM HAVING PROBLEMS WITH MY IMPALA WILL NOT KEEP ME FROM TELLING PEOPLE THAT GMC HAS GOOD CARS. JUST WISH THIS PROBLEM WILL FIXED FOR FUTURE OWNERS. WOULD HATE TO BE CALLED A LIAR. ONE OF OUR GMC'S IS A 78 SIERRA CLASSIC WHICH WAS BOUGHT BRAND NEW IN 77. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692271March 5, 2015
ENGINE
AFTER PARKING MY CAR, I JUST HAPPENED TO NOTICED SMOKE COMING OUT FROM THE FRONT OF CAR AND I WAS FORTUNATE ENOUGH TO HAVE A DRY CHEMICAL FIRE EXTINGUISHER AVAILABLE TO PUT OUT THE FLAMES. IT APPEARS THAT THERE WAS A VALVE COVER OIL LEAK THAT HAD DRIPPED ONTO THE EXHAUST MANIFOLD THAT CAUSED THE OIL TO IGNITE INTO FLAMES. RESULTING DAMAGE THAT I'M VISUALLY ABLE TO SEE WAS TO ALL SPARK PLUG WIRES, ENGINE COILS, PLASTIC ENGINE COVER, OIL DIPSTICK, RIGHT ENGINE STRUT, WIRING HARNESS PIGTAIL GOING TO COIL PACK ASSEMBLY AND UNDER HOOD INSULATION. I WILL NOT KNOW FULL EXTENT OF DAMAGE UNTIL I ATTEMPT TO PERFORM THE REPAIRS MYSELF. I HAVE PHOTOS IF SOMEONE WOULD LIKE TO VIEW THEM. ALSO, THE MILEAGE I LISTED OF 99,400 IS APPROXIMATE, IT IS NOT EXACT AS I AM NOT NEAR MY CAR AT THE MOMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10669011February 25, 2015
POWER TRAIN, ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA. CUSTOMER RECEIVED REPAIRS DUE TO RECALL AND IS REQUESTING REPAIRS. *TA THE CONSUMER STATED THE TRANSMISSION HAD TO BE REPLACED, BECAUSE THE VEHICLE WOULD TO HESITATE AND THEN JERK. PIECES OF METAL WERE DISCOVERED IN THE TRANSMISSION PAN INDICATING AN INTERNAL FAULT. ALSO, THE IGNITION AND CYLINDER WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690717February 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/30/15*LJ UPDATED 9/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689920February 23, 2015
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS A LEAK COMING FROM THE DRIVER REAR SIDE OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE BRAKE FLUID WARNING LIGHT PREVIOUSLY ILLUMINATED AND THE VEHICLE WAS INSPECTED BY THE INDEPENDENT MECHANIC WHO REPLENISHED THE BRAKE FLUID. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000. UPDATED 04/07/15*LJ THE BRAKE LINES WERE LEAKING AND CORRODED AND RUSTED. UPDATED 06/04/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684330February 19, 2015
ELECTRICAL SYSTEM
THE CAR WILL NOT START ALL LIGHTS AND HEAT COMES ON OR AIR THE SECURITY LIGHT FLASHES WILL TAKE ANYWHERE FROM 5MINS TO 30 MINUTES TO START YOU GUYS REALLY NEED TO ADDRESS THIS ISSUE I HAVE SEEN SO MANY COMPLAINTS ABOUT IT AND IM NOT UNDERSTANDING WHY THERE HAS NOT BEEN A RECALL ISSUED AS OF YET. ME AND MY 2 YEAR WERE STUCK IN THE CAR IN 0 BELOW CONDITIONS FOR AT LEAST 20 MINS I CRIED THE WHOLE TIME THINKING MY BABY WAS FREEZING WERE WE HAD LEFT FROM HAD JUST CLOSED AND THERE WAS NOTHING TO DO BUT WAIT I NEED MY CAR TO GET AROUND PLEASE RECALL AND FIX THIS ISSUE FOR YOUR CUSTOMER WE LOOK TO YOU GUYS TO GIVE US SAFE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682065February 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT MENTIONED THAT THERE WERE NO OTHER KEYS ON THE RING AND NO ADDITIONAL WEIGHT OTHER THAN THE SINGLE IGNITION KEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 14V400000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681121February 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680810February 3, 2015
VISIBILITY/WIPER
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 25 MPH, THE REAR WINDSHIELD EXPLODED. THERE WERE NO INJURIES. THE CONTACT MENTIONED THAT THE FAILURE HAD OCCURRED ONCE BEFORE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680845February 3, 2015
STEERING, WHEELS, VEHICLE SPEED CONTROL
TODAY MY CAR LOCKED UP AND MY STEERING LOCKED UP WHEELS AND SPEED JUST MY BRAKES WAS THE ONLY THING THAT WORKED . THE CAR JUST SHUT OFF, NOT START BACK UP. I WAS AFRAID BECAUSE I HAD MY CHILDREN IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680582February 2, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
HELLO, I JUST PURCHASED THIS VEHICLE FROM A USED CAR DEALER AND DROVE IT TO WORK TWO DAYS LATER. I WORK AN HOUR AWAY AND TAKE THE TURNPIKE....I NOTICED WHILE I WAS DRIVING THAT THE SPEEDOMETER WAS NEAR 90, AND WHEN I PULLED INTO MY JOBS PARKING LOT I WAS NEAR 40 MPH...THE PARKING LOT'S SPEED LIMIT IS 10 MILES PER HOUR WITH SPEEDBUMPS SO I KNEW SOMETHING WAS WRONG. WHEN I GOT OFF OF WORK MY GAS TANK READ PAST THE FULL MARK....I HAVE BEEN FILLING THE TANK EVERY OTHER DAY TO PREVENT BEING STRANDED. I IMMEDIATELY CALLED THE DEALER AND HE TOOK A LOOK AT IT. I PURCHASED THE CAR ON 01/17/15 AND TODAY'S DATE IS 02/01/15 AND I AM STILL WAITING TO GET THE PROBLEM RESOLVED. I'VE RESEARCHED ONLINE AND SEEN A LOT CHEVY IMPALAS HAVE THIS PROBLEM. MOST NOTABLY 2001-2005 I WOULD BE ETERNALLY GRATEFUL IF THE MATTER CAN BE RESOLVED. THANKS, [XXX] P.S. THERE WEREN'T SPECIFIC OPTIONS FOR THE PROBLEMS. THEY ARE:THE GAS GAUGE, SPEEDOMETER, THE WHOLE PANEL....I FOUND OUT THIS IS CALLED A CLUSTER? OR CLUSTER PANEL? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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