Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#10149346February 3, 2006
WHEELS:HUB
DT*: THE CONTACT STATED THE PLASTIC HOUSING CAP THAT COVERS THE HUB NUTS BROKE OFF WHICH MADE THE TIRE DIFFICULT TO REMOVE. ALTHOUGH THIS OCCURRED TWICE ON THE RIGHT REAR HUB CAP HOUSING, THE OTHER PLASTIC HOUSINGS WERE NOT AFFECTED. THE VEHICLE WAS SEEN BY A DEALER AND THE PLASTIC HOUSINGS WERE REPLACED AT THE CONSUMER'S EXPENSE. UPDATED 2/27/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148025January 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THE BRAKES PULSATE WHEN APPLIED CAUSING A INCREASE IN THE STOPPING DISTANCE OF THE VEHICLE. THE PROBLEM GRADUALLY GOT WORSE. IN JULY OF 2005 THE DEALERSHIP REPLACED ONE SET OF BRAKE ROTORS AND RESURFACED THE OTHER SET. IN SEPTEMBER ANOTHER DEALERSHIP REPLACED THE OTHER SET OF ROTORS. THE VEHICLE WAS TAKEN BACK INTO THE DEALERSHIP IN DECEMBER, WHICH DETERMINED THE ROTORS NEED TO BE RESURFACED DUE TO RUST BUILD UP. THEY DID NOT RESURFACE THE ROTORS BECAUSE THE ROTORS WERE NO LONGER UNDER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146337December 29, 2005
EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING:HEADLIGHTS
DT*: THE CONTACT STATED THE HEADLIGHTS WORKED INTERMITTENTLY. IT OCCURRED AT HIGHWAY SPEEDS OF 50 TO 60 MPH. THE HEADLIGHTS TURNED OFF WITHOUT WARNING AND REMAINED OFF UNTIL THE DIMMER SWITCH WAS PRESSED. THERE WERE NO WARNING SIGNALS BEFORE THIS OCCURRED. THE VEHICLE WAS EQUIPPED WITH DAY TIME RUNNING LIGHTS. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER. *AK . INCIDENTAL NIGHT TIME HEADLIGHT FAILURE OCCURRED THREE TIMES ON 01/27/2006; ONCE ON 02/12/2006, INVOLVING HIGH BEAM, AND 3 TIMES ON 02/18/2006, INVOLVING 2 HIGH BEAMS. SUBSEQUENT OCCASIONAL FAILURE UNTIL THE TURN SIGNAL/DIMMER SWITCH WAS REPLACED ON 03/14/2006. CONTACT PAID $345 FOR PARTS AND LABOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146231December 28, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE HAD MY 2004 IMPALA FOR 18 MONTHS, OF THAT 18 MONTHS IT HAS BEEN IN THE DEALER FOR BRAKES FOUR TIMES. THE ROTORS KEEP WARPING UP. SOME DEALERSHIPS HAVE TOLD ME ABOUT THIS PROBLEM. THEY HAVE EVEN REPLACED THE ROTORS ONE TIME. THIS HAS GOTTEN TO BE SUCH A PROBLEM THAT MY FAMILY WILL NOT RIDE IN THIS CAR. WHY CAN'T GM DESIGN A CAR WITHOUT ALL THE PROBLEMS THE IMPALA HAS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147533December 22, 2005
TIRES
2004 CHEVROLET IMPALA LEFT FRONT TIRE BLEW OUT. *TS THE CONSUMER LOST CONTROL OF THE VEHICLE AND STRUCK A CONCRETE BARRIER. THE DRIVER COMPLAINED THAT HER NECKED HURT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10145291December 15, 2005
SERVICE BRAKES, HYDRAULIC, AIR BAGS:FRONTAL
DT: THE CONTACT'S VEHICLE WAS INVOLVED IN A LOW SPEED ACCIDENT. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THERE WAS PRE-BRAKING PRIOR TO THE ACCIDENT AND THE FRONT OF THE VEHICLE SUSTAINED DAMAGE. THE CONTACT WAS NOT WEARING HIS SEAT BELT AND STRUCK THE DASHBOARD, RESULTING IN A HEAD INJURY. THE VEHICLE WAS TOWED TO A BODY SHOP AND IS CURRENTLY AWAITING REPAIRS. *AK UPDATED 1/19/2006 - *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10144630December 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2004 IMPALA, THE CAR IS 2 YEARS OLD AND I'VE HAD TO HAVE THE REAR ROTORS GROUND DOWN TWICE BECAUSE THEY HAD WARPED AND WERE COVERED WITH RUST. THE DEALER DID THE REPAIR AND IT WAS UNDER WARRANTY, BUT THERE WAS NO EXPLANATION AS TO WHY THIS HAS HAPPENED ON A NEW VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145367December 6, 2005
ELECTRICAL SYSTEM
2004 IMPALA HEADLIGHTS GO OUT WHILE DRIVING. *TS THE DEALER REPLACED THE BODY CONTROL MODULE. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE MANUFACTURER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144194December 2, 2005
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WHILE USING MANUFACTURER SUPPLIED SCISSORS JACK TO RAISE 2004 CHEVROLET IMPALA TO CHANGE RIGHT FRONT TIRE, JACK FOLDED OVER CAUSING VEHICLE TO DROP TO GROUND AND ROLL BACK SLIGHTLY. VEHICLE WAS ON SMOOTH, CLEAN, LEVEL CONCRETE GARAGE FLOOR AT THE TIME. SCISSORS JACK HAD COME APART AS A RESULT AND IS NO LONGER SERVICEABLE. IT HAS BEEN RETAINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143908November 29, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LACK OF CHILD SAFETY LOCKS. WAS NOT INFORMED THAT THERE WAS NO CHILD SAFETY LOCKS AND I HAVE 3 CHILDREN THAT RIDE IN THIS CAR. HAD TO FIND OUT THE HARD WAY WHEN DRIVING DOWN THE STREET AND TO MY SURPRISE I HEARD THE WARNING SOUND AND SEEN THE LIGHT FLASH THAT A CAR DOOR WAS OPEN. THAT WAS WHEN I TURNED TO SEE MY SON OPENING THE DOOR. HIGHLY RECOMMEND A RECALL ON THIS TO HAVE THE LOCKS INSTALLED. WAS COMPLETELY SHOCKED THAT THIS WAS NOT INCLUDED BUT YET IT'S SHOWN AS A FAMILY STYLE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139986October 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE CAN BE SHIFTED OUT OF PARK WITHOUT DEPRESSING BRAKE PEDAL WHILE IGNITION IS IN ACC. POSITION. WHEN THE CAR IS RUNNING YOU HAVE TO DEPRESS TO RELEASE THE SHIFTER AS PER SHIFTER INTERLOCK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139942October 7, 2005
PARKING BRAKE
CONSUMER WAS TOLD THAT THE MANUFACTURER REDUCED THE SIZE OF THE PARKING BRAKE, WHICH DECREASED THE HOLDING POWER/ EFFECTIVENESS OF THE BRAKE. *TS WHILE THE CONSUMER'S VEHICLE WAS PARKED ON A SLIGHT INCLINE, WITH THE PARKING BRAKE SET, THE BRAKE WOULD NOT KEEP THE VEHICLE FROM ROLLING. THE VEHICLE WAS TAKEN TO THE DEALER. THE FIRST TIME THE CONSUMER WAS TOLD THAT THE PARKING BRAKE WAS ADJUSTED. THE SECOND TIME THE CONSUMER WAS TOLD THAT IT WAS NORMAL FOR THE BRAKE NOT TO HOLD/RESTRAIN THE VEHICLE WHEN PARKED ON AN INCLINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138001September 28, 2005
VEHICLE SPEED CONTROL
ON SEPTEMBER 27, 2005 I RENTED A CHEVROLET IMPALA FROM AVIS ON W 76TH ST IN NEW YORK CITY. WHILE SITTING STOPPED AT A STOP LIGHT LATER THAT DAY IN HARTFORD, CT, THE CAR SUDDENLY ACCELERATED FOR ABOUT 2 SECONDS WITH WHAT APPEARED TO BE FULL THROTTLE INTO THE CAR DIRECTLY IN FRONT OF IT WHILE FULL BRAKE PRESSURE WAS BEING APPLIED. ABOUT ONE SECOND WENT BY AND IT HAPPENED ONCE MORE, STRIKING THE CAR IN FRONT OF US. SINCE THERE WAS SUCH A SMALL DISTANCE BETWEEN THE CARS THE CAR WAS NOT ABLE TO REACH A HIGH SPEED, BUT THERE WAS A STRONG JOLT WHEN STRIKING THE OTHER CAR. AFTER TURNING THE CAR OFF AND INSPECTING FOR DAMAGE NONE WAS FOUND TO EITHER VEHICLE BUT IN OTHER CIRCUMSTANCES THIS COULD HAVE BEEN MUCH MORE DANGEROUS. I CALLED AVIS ROADSIDE ASSISTANCE AND REQUESTED THAT A CAR BE BROUGHT TO ME BECAUSE I WAS AFRAID TO DRIVE THE CAR ANY MORE. I WAS TOLD THAT IF THE CAR WAS DRIVABLE I HAD TO BRING IT TO AN AVIS LOCATION MYSELF. LATER THAT NIGHT, I DROVE THE VEHICLE TO THE AVIS LOCATION AT THE BRADLEY AIRPORT IN HARTFORD AND THE CAR ACCELERATED SUDDENLY AGAIN. THANKFULLY THERE WAS NO CAR IN FRONT OF ME. I RETURNED THE CAR AND WAS GIVEN AN EXCHANGE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132502August 11, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
DT: THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE VEHICLE HAS LESS THAN 10,000 MILES ON IT. THE VEHICLE WOULD NOT STOP EVEN WITH THE BRAKES ON. IT IS PULSATED/SQUEALED WHILE TRYING TO STOP. THIS RESULTED IN EXTENDED STOPPING DISTANCE. THE VEHICLE WAS UNSAFE TO DRIVE. REAR BRAKES PULSATED DUE TO WARPED REAR BRAKE ROTORS. THE FIRST TIME DEALER INSPECTED VEHICLE THEY FOUND FRONT BRAKE ROTORS WARPED AND OUT OF ROUND. THE DEALERSHIP THE BRAKES OVERHEATED, CAUSING THEM TO WARP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131721August 5, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: CONSUMER COMPLAINED ABOUT ACCELERATION PROBLEMS. THE VEHICLE ACCELERATED EVEN THOUGH THE FOOT WAS OFF THE ACCELERATOR PEDAL. THIS HAPPENED 5 TIMES IN THE PAST YEARS. THE ACCELERATOR ONLY DID THIS WHEN THE CAR WAS RUNNING FOR OVER 30 MINUTES. PREVIOUSLY, THE ENGINE COULD RUN FOR OVER 2 HOURS BEFORE THIS WOULD HAPPEN. THE CAR WAS IN THE SHOP 3 TIMES, AND THE DEALER HAD NOT BEEN ABLE TO FIND THE CAUSE OF THE PROBLEM. DEALER PERFORMED A DIAGNOSTIC TEST. BUT THIS DID NOT LEAD TO ANY INFORMATION. THEY CRUISE CONTROL MODULE WAS REPLACED AFTER TESTING WAS DONE. THE DEALER SUGGESTED THAT CONSUMER BRING THE CAR I WHEN THIS PROBLEM OCCURRED. CONSUMER CONTACTED GM. THEY WOULD DOCUMENT THE CLAIM AND THE VEHICLE 'S HISTORY AND THAT WAS ALL THEY COULD DO. CONSUMER TOOK THE VEHICLE TO 2 DEALERSHIPS, AND NEITHER COULD FIND THE CAUSE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129567July 21, 2005
SEATS
DT: CONTACT STATES THE SAFETY CONCERN WITH VEHICLE IS THAT THE SEATS ARE MADE TOO LOW FOR SHORTER PEOPLE. CONSUMER HAS CONTACTED THE MANUFACTURER. THEY STATED IT WAS THE DESIGN OF THE VEHICLE. CONSUMER FEELS THERE ARE A SAFETY AND A COMFORT ISSUES IN THE DESIGN OF THE SEATS, ESPECIALLY FOR SHORTER PEOPLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129438July 20, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
MY FOOT IS QUITE OFTEN FALLING OFF THE GAS PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128806July 14, 2005
SERVICE BRAKES, HYDRAULIC
MY FAMILY AND I WERE TRAVELING DOWN A HIGHWAY IN FLORIDA AND WERE TRAVELING ABOUT 50 MPH AND A LINE OF VEHICLES IN FRONT OF US STOPPED, NOT REAL FAST, BUT THEY STOPPED AND WE WERE ABOUT 80 YARDS IN BACK OF THEM AND WHEN I APPLIED MY BRAKE PETAL THE CAR JUST DIDN'T WANT TO STOP. IT WAS SKIDDING ALL ALONG, SQUEALING TIRES, UNTIL I LOST CONTROL OF IT AND STARTED TO FISHTAIL. ABOUT 1 FOOT MORE OR SO, WE WOULD HAVE BEEN IN A MAJOR ACCIDENT! I DIDN'T SLAM THEM ON OR ANYTHING. IT WAS KIND OF A SUDDEN STOP, BUT NOT REALLY TOO SUDDEN. ALL OF THE VEHICLES AROUND US STOPPED PREFECTLY NORMAL. I'VE DRIVEN MANY VEHICLES AND HAVE NEVER EXPERIENCED THIS! MY CAR IS STILL UNDER WARRENTY, HOWEVER I HAVE NEVER TAKEN IT IN. I THINK I SHOULD THOUGH. BUT STILL, GENERAL MORORS AND CHEVROLET SHOULD BE ASHAMED OF THEMSELVES FOR RELEASING A DANGEROUS VEHICLE LIKE THIS! ANOTHER SMALL COMPLAINT I HAVE, WHICH IS NOT NECESSARLY A SAFETY CONCERN, IS THE FACT THAT THE STEERING IS RATHER POOR ON THIS VEHICLE. WHEN YOU GO AROUND TURNS, YOU HAVE A MAKE AN EFFORT TO TURN THE STEERING WHEEL AND GET THE CAR GOING STRAIGHT AGAIN. I AM A FIRM BELIEVER THAT NEW CARS SHOULD BE BETTER THAN OLD ONE'S, HOWEVER MY EXPERIENCES HAVE OBVIOUSLY PROVEN THAT THEY'RE NOT. THANK YOU FOR READING MY COMPLAINT. I HOPE YOU CAN GET THIS INFORMATION OUT TO THE PUBLIC AND MAYBE THEN GM CAN MAKE CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127723July 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 CHEVY IMPALA TRANSMISSION FAILED WHILE DRIVING ON A MAJOR HIGHWAY INTERSTATE 80. THE FAILURE HAS COST $100'S OF DOLLARS IN TOW TRUCK FEES, RENTAL FEES ETC. COMPLAINTS WERE MADE TO GREY CHEVROLET IN STROUDSBURG PENNSYLVANIA OVER THE PAST 6 MONTHS REGARDING A NOISE COME FROM EITHER THE TRANSMISSION OR THE ENGINE AND UP TO THE POINT OF THE FAILURE THE SERVICE DEPARTEMENT AT THE DEALER COULD NEVER FIND A PROBLEM WITH THE VEHICLE. THE VEHICLE WAS NEVER PROPERTY ASSESSED. GMC CUSTOMER ASSISTANCE WAS ALSO CONTACTED REGARDING OUR UNSATISFACTORY SERVICE MY THIS DEALER OVER THE PAST FEW MONTHS AS I WRITE THIS COMPLAIN 7/7/05 MY CAR IS STILL SITTING IN THE LOT OF THE SERVICE DEPARTMENT AWAITING WORD FROM GMC ON WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126774June 27, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I WAS SITTING IN THE PASSENGER SEAT OF A RENTED CHEVY IMPALA. I INTENDED TO LEAN MY ARM ON THE CENTER CONSOLE, BUT FOREARM ACCIDENTALLY TOUCHED THE SEATBELT BUCKLE (WHICH I HAD ALREADY FASTENED). MY FOREARM WAS PINCHED INTO THE SEATBELT BUCKLE CAUSING A ONE INCH SQUARE BLOOD BLISTER AND BRUISING. IT WAS NOT A SERIOUS INJURY, BUT DID HURT NONETHELESS. AND, I THINK IT WOULD HAVE HURT A CHILD OR EDERLY PERSON MORE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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