Chevrolet Impala Complaints (2000)

818 consumer complaints on file.

#8003957February 12, 2002
STRUCTURE
WHEN MAKING TURNS THERE IS A CRACKING AND POPPING SOUND COMING FROM UNDER THE HOOD. DEALER DETERMINED ENGINE CRADLE NEEDS TO BE REPLACED A SECOND TIME. HOWEVER, CHEVROLET STATED THERE WAS NOTHING THAT COULD BE DONE AT THIS TIME, THEY WERE WORKING ON A SOLUTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9005884February 11, 2002
SUSPENSION
CLUNKING NOISE IN FRONT END, FEELS LOOSE. DEALER CHECKED AND VERIFIED THAT SNAPPING FEELING IN THE STEERING WHEEL, REMOVE INTERMEDIATE SHAFT FROM INSPECTION FOR PROPER LUBE, WILL REQUIRE SHAFT LUBE, NOT CURRENTLY AVAILABLE, THERE IS A SOFT AUDIBLE CLUNK IN FRONT END NOT FELT THROUGH THE STEERING WHEEL DURING PARKING LOT TEST DRIVE, INSPECT FRONT SUSPENSION CRADDLE , OLD STYLE WELDS, ORDERED FRONT CRADDLE, ORDERED GREASE KIT, WAITING FOR INFORMATION REGARDING CRADLE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003824February 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHEN APPLYING BRAKES, VEHICLE WILL START TO SHAKE AND THERE WILL BE AN EXTENDED STOPPING DISTANCE. THIS PROBLEM WILL HAPPEN AT ANY SPEED. TOOK VEHICLE INTO DEALER, AND IT TOOK DEALER THREE TIMES BEFORE THEY WERE ABLE TO FIX THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003825February 11, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, VEHICLE SPEED CONTROL
THERE IS A CLICKING SOUND COMING FROM STEERING WHEEL WHEN CONSUMER IS TURNING LEFT OR RIGHT. CONTACTED DEALER, AND AFTER THREE TRIES DEALER COULD NOT FIND THE CAUSE. *AK DEALER HAS REPLACED THE STEERING SHAFT ASSEMBLY AND THE STEERING GEAR. STEERING WHEEL SHAKES WHEN BRAKES ARE APPLIED. CRUISE CONTROL WAS INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003829February 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING AT ANY RATE OF SPEED VEHICLE WOULD STALL WITHOUT ANY INDICATION. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757622February 1, 2002
STEERING:RACK AND PINION, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WE CONTACTED THE DEALER ABOUT THESE PROBLEMS,JUST GOT IGNORED. NO SAFETY DEFECT LISTED IN SUMMARY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003138January 30, 2002
ELECTRICAL SYSTEM, EQUIPMENT
WHILE VEHICLE WAS IN PARK AND IDLING, A FIRE STARTED UNEXPECTEDLY ON DASHBOARD NEAR CIGARETTE LIGHTER. CONSUMER WAS ABLE TO EXTINGUISH THE FIRE BEFORE ANY INJURY OCCURRED. DEALERSHIP EXAMINED VEHICLE AND COULD NOT DETERMINE CAUSE OF THE FIRE BECAUSE THERE WERE NO MALFUNCTIONS WITH CIGARETTE LIGHTER, AND THERE WERE NO OTHER ELECTRICAL SYSTEMS NEAR THE AREA WHERE FIRE STARTED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION / PHOTOGRAPHS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#757535January 30, 2002
STEERING: STEERING WHEEL/HANDLE BAR, TIRES, STRUCTURE
I HAVE GOT THE THIRD STEERING COLUMN, THIRD SET OF TIRES AND A NEW CRADLE. THE PROBLEM STARTED AT 4437 MILES AND HAS CONTINUED YET @ 37204 MILES. HAVE BEEN TO MANY DEALERS, CONTACTED GM AND NOW HAVE A BETTER BUSINESS BUREAU COMPLAINT FILED. THE DEALERS TOLD ME IT WAS THE TIRES AND THE TIRE DEALERS TOLD ME IT WAS THE CAR. IN 4000 MILES MY TIRES WENT FROM 9/32" TO 3/32" WEAR. THE "KLUNK" IN THE FRONT END IS STILL THERE. THE VEHICLE LIKES TO "WANDER" DOWN THE ROAD WITH VIBRATIONS FELT IN THE STEERING WHEEL. THE SERVICE MANAGER TOOK IT ON MANY TEST DRIVES AND CONTACTED THE REGIONAL MANAGER=WHO SAID "NOT ANOTHER DIME IN THIS CAR". I WAS ESCORTED TO THE SALES DEPARTMENT AND INTRODUCED TO A SALESMAN FOR PURPOSES OF TRADING THE VEHICLE IN. THE OFFER WAS LESS THAN NADA TRADE VALUE. I HAVE CONTACTED GM'S ASSISTANCE LINE MANY TIMES AND JUST GOT THE "RUN AROUND" WITH OPERATORS DOCUMENTING CONVERSATION AND NO ONE WOULD LET ME TALK TO A "REAL" SUPERVISOR. ALL I WANTED TO DO WAS ASK FOR A FAIR SOLUTION TO THE PROBLEMS THAT THE DEALERS AND GM KNOW THAT THEY HAVE. MY VEHICLE IS NOW OUT OF WARRANTY WITH THE SAME PROBLEMS SINCE I BOUGHT IT. WHY = IF GM STATES IN THEIR LITERATURE = THEY ARE COMMITTED TO "CUSTOMER SATISFACTION" = NOT RESPONSIVE IN A FAIR MANNER AND I HAD TO TAKE THIS ISSUE TO ALL OF THESE EXTREMES????????????? ALSO AT ISSUE = IS THE FACT THAT GM PENALIZES DEALERS (WITH BAD CUSTOMER SURVEYS) DUE TO THE MANUFACTURERS ENGINEERING PROBLEMS. WHAT HAPPENED TO TELLING THE "TRUTH" AND "CUSTOMER SATISFACTION" IN BUSINESS????????? (TIRESIZE: P225/60R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564016January 17, 2002
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
THE SHIFT LEVER FAILED AND WAS REPLACED. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002128January 14, 2002
AIR BAGS
AIR BAG WARNING LIGHT REMAINS ILLUMINATED, INDICATING A MALFUNCTION. DEALER REPLACED AIR BAG SENSOR. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756700January 11, 2002
STEERING:GEAR BOX:SHAFT SECTOR
THE STEERING COLUMN WAS CLUNKING AT LOW SPEEDS WHENEVER A TURN WAS INITIATED. AT HIGHWAY SPEEDS THE VEHICLE HAD A TENDENCY TO WANDER. BILL HEARD CHEVROLET IN BUFORD GEORGIA DIAGNOSED THE PROBLEM AS AN INTERMEDIATE STEERING SHAFT. AT THE TIME THEY INDICATED THAT THERE THEY WERE SEEING A SIGNIFICANT NUMBER OF FAILURES OF THIS COMPONENT. ON JANUARY 8 THE VEHICLE WAS BROUGHT IN TO BE REPAIRED. UPON PICKING UP THE VEHICLE THE SERVICE ADVISOR INDICATED THAT THE PART WAS NOT REPLACED, IT WAS LUBRICATED. I QUESTIONED THAT AND WAS INFORMED THAT THIS WAS IN ACCORDACE WITH A CHEVY SERVICE BULLETIN. I FEEL THAT THE PART SHOULD BE REPLACED AND THAT FAILURE TO DO SO REPRESENTS A SAFETY HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756654January 10, 2002
STEERING:RACK AND PINION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
TOM HESSER CHEVROLET KEPT TELLING ME THERE WAS NOTHING WRONG WITH THIS CAR. I CONTACTED CHEV CUSTOMER ASSIST CENTER & TOLD THEM I WANTED THIS CAR CHECKED OUT AT ANOTHER CHEV DELAERSHIP IN MY AREA. THEY SET ME UP WITH SYLVESTER CHEVROLET IN PECKVILLE PA. SYLVESTER CHEVROLET FOUND THE PROBLEMS ON THIS VEHICLE AND DID WORK TO CORRECT THEM. NO SAFETY DEFECT LISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000731December 14, 2001
AIR BAGS
AIR BAG LIGHT ILLUMINATES, INDICATING A MALFUNCTION WITH SYSTEM. DEALER CANNOT CORRECT OR INDENTIFY CAUSE. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754503November 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE:FRAME AND MEMBERS
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754130November 5, 2001
SUSPENSION
ON MAY 15, 01 TOOK VEHICLE TO A LOCAL CHEVROLET DEALER IN REFERENCE TO THE HUMMING NOISE COMING FROM MY WHEELS. THEY FOUND RIGHT FRONT STRUT WAS BOTTOMING OUT AND COLLAPSING WITH HITTING BUMP AND LEFT FRONT HUB BEARING WAS ROARING. BOTH OF THESE WHERE REPLACED AT NO COST AS VEHICLE WAS STILL UNDER WARANTY. I ASKED ABOUT THE REAR WHEELS AND WAS TOLD THEY WHERE FINE. ON THIS DATE NOVEMBER 05,01 ONLY 6 MONTHS LATER I HAD TO TAKE MY CAR BACK TO THE SAME DEALER IN MY AREA FOR THE SAME THING THAT SHOULD HAVE BEEN FIXED IN THE FIRST PLACE. THIS TIME THEY FOUND RIGHT REAR BEARING AND HUB WAS BAD. THIS WAS REPLACED AT A COST OF 544.60. DUE TO THE FACT THAT I HAVE AN EXTENDED WARRANTY ON THIS VEHICLE I ONLY HAD TO PAY THE DEDUCTIBLE. I SHOULD NOT HAVE TO HAVE PAID ANYTHING HAD THIS BEEN FIXED IN THE FIRST PLACE. I ALSO HAVE TO PURCHASE A NEW TIRE AS THIS PROBLEM CAUSED MY TIRE TO BE CUPPED IN THE INSIDE AND THEREFORE I STILL HAVE THE HUMMING NOISE EVEN THOUGH PROBLEM WAS SUPPOSEDLY FIXED. I HAVE TWO MORE WHEELS TO GO, ANY SUGGESTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753654October 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHEN PULLING OUT INTO TRAFFIC THE CAR HESITATES. THIS USUALLY HAPPENS ON THE SECOND OR THIRD START. HAVE BROUGHT IT BACK TO THE DEALER. THEY REROUTED SOME WIRES ON 10/9/01, IT HAPPENED AGAIN 10/12/01. HAVE BROUGHT THE CAR BACK TWO TIMES SINCE. THEY CANNOT REPRODUCE THE PROBLEM. I AM AFRAID TO PUT MY KIDS IN THIS CAR. I CALLED CHEVY AND WAS GIVEN THE RUN AROUND. FINALLY THEY ADMITTED THAT THIS WAS A CHARACTERISTIC OF THE CAR AND THAT THEY WERE WORKING ON A FIX. AND THEN TOLD ME THAT THEY COULD NOT FIX THE PROBLEM UNTIL THEY COULD SEE IT HAPPEN FOR THEMSELVES. I DON'T KNOW WHAT TO DO, BUT I CAN TELL YOU I DON'T TRUST THE CAR AND DO NOT WANT TO PUT MY KIDS IN IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897089October 1, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EQUIPMENT, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, INTERIOR LIGHTING, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE, ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
ENGINE WILL CUT OFF OR STALL WITHOUT WARNING WHILE TRAVELING AT ANY SPEED. DEALERSHIP HAS EXAMINED VEHICLE NUMEROUS TIMES AND HAS BEEN UNABLE TO EFFECTIVELY REMEDY THE PROBLEM. *AK ARMREST CUP HOLDER BROKE. BLOWER MOTOR WHISTLING, BELT MAKING NOISE. WHEN APPLYING BRAKES CAR SHIMMIES, FRONT ROTORS ARE OUT OF ROUND. WHEN USING A/C VEHICLE FILLS UP WITH FUEL SMELL, FAN MOTOR BEARING WORN, DEALER REPLACED. DASHLIGHTS ILLUMINATED. VEHICLE EXPERIENCES HARD START CONDITION, DEALER REPLACED WIRING HARNESS. CONSUMER HAS TO GIVE GAS INORDER TO STAY RUNNING, FUEL PUMP PRESURE LOW, DEALER REPLACED FUEL PUMP ASSEMBLY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897010September 28, 2001
TIRES
LOW TIRE PRESSURE LIGHT ILLUMINATES PERODICALLY, INDICATING A MALFUNCTION. DEALER CANNOT IDENTIFY PROBLEM. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752613September 26, 2001
SUSPENSION:FRONT
TOOK THE CAR IN AT 7K MILES REGARDING THE THUMP NOISE IN THE FRONT END. SHIMS WERE ADDED WHICH CORRECTED THE PROBLEM. AT 28K MILES I TOOK IT IN AGAIN FOR THE SAME PROBLEM AND WAS TOLD THE RACK AND PINION NEEDED REPLACEMENT. GM IS AWARE OF THE PROBLEM SINCE SEVERAL IMPALA'S ARE HAVING THIS PROBLEM AT 30K MILES. THE MNAUFACTURER IS NOT IN BUSINESS AND I WAS TOLD THEIR "TECHNICHANS AT GM ARE WORKING ON THE PROBLEM". I FILED A COMPLAINT WITH GM AND WAS TOLD THEY DID NOT HAVE A DATE WHEN THE NEW PARTS WOULD BE IN TO FIX MY CAR. WAS TOLD TO CONTINUE DRIVING, THERE IS NO DANGER IN DRIVING WITH A BROKEN RACK AND PINION. AFTER FILING THE COMPLAINT I WAS TOLD BY THE DEALER THE PART WILL BE IN IN APPROX 3 WEEKS. NOT A HAPPY CUSTOMER WITH GM AS I FEEL DRIVING THE CAR BROKEN IS ENDANGERING MY LIFE AS WELL AS MY CHILDS. THEY ARE CORRECTING THE PROBLEM IN THE 2001 MODEL BUT SEEM TO NOT BE CONCERNED ON GETTING REPEAT CUSTOMERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751870September 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION IN MY 2000 IMPALA IS GONE ,MILEAGE UNDER 22,000, DEALERSHIP IS REPLACING TRANSMISSION, I CONTACTED GMC CUSTOMER SERVICE DEPT THEY OFFER ME A TRANSMISSION COMPONENT LETTER WARRANTY FOR 5 YR OR 60,000 MLES WHATEVER COME FIRST, I AM UPSET THAT THE DEALERSHIP IS REPLACING THE TRANSMISSION WITH A SERTA TRANSMISSION , THATS WHY I CONTACTED GMC THEY OFFER THIS LETTER HAS CUSTOMER SATIFACTION , I QUESS I HAVE TO OTHER CHOSE BUT TO ACCEPT THE WARRANTY LETTTER , BECAUSE IT WILL COVER THE SERTA TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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