Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10136589September 15, 2005
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
DT: THE CONSUMER STATES THAT THE 2002 CHEVROLET IMPALA IS HAVING A PROBLEM ON THE SECURITY FEATURE ON THE BCM. THE INSTRUMENT PANEL LIGHTS UP AND THE CAR WILL START, AND SOMETIMES IT WILL NOT. THE CAR HAS BEEN TAKEN TO THE DEALERSHIP FOR DIAGNOSTIC TESTING. THE DEALER FOUND THAT THE BODY CONTROL MODULE WAS FAULTY. THE CONSUMER DID NOT HAVE THE CAR REPAIRED BECAUSE SHE DID NOT HAVE THE MONEY TO PAY FOR IT. THE CAR IS STILL STARTING INTERMITTENTLY. THE CONSUMER CALLED GM, AND THEY REFERRED HER TO NHTSA. GM MADE A FILE OF HER COMPLAINT. THE CONSUMER STATED SPECIFICALLY THAT SHE HAD BEEN STRANDED SEVERAL TIMES BECAUSE OF THIS AND SHE CONSIDERED THAT A SAFETY ISSUE BECAUSE SHE HAS FIVE KIDS. THE CONSUMER SAID THAT SHE HAD A PROBLEM WITH THE SECURITY FEATURE FOR THE PAST YEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135943September 9, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
DT: WITHIN 6 MONTHS AFTER PURCHASE THE NEW VEHICLE STALLED WITH NO NOTICE AT STOP LIGHT. AFTER LETTING IT SIT FOR SEVERAL HOURS IT WILL THEN START. SOMETIMES IT WILL NOT START EVEN AFTER SITTING OVERNIGHT. THE DEALER REPLACED THE MASS AIR FLOW PRESSURE SENSOR SEVERAL TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135984September 9, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AROUND 58K MILES THE LOW COOLANT LIGHT CAME ON AND I WAS INFORMED THAT THERE IS A SLIGHT LEAK AROUND THE INTAKE MANIFOLD GASKET. THIS WAS A COMMON PROBLEM DUE TO THE DEX-COOL ANTIFREEZE THAT IS USED. I HAVE CONTACTED THE DEALER AND THEY WON'T DO ANYTHING FOR ME, AND THE COST WOULD BE AROUND $700 TO REPAIR. I'VE BEEN NURSING THIS ISSUE FOR SEVERAL MONTHS AS THE LEAK WAS SLIGHT, HOWEVER NOW IT IS GREATER AND MUST BE DEALT WITH. I HAVE GOTTEN NOWHERE WITH THE DEALERS AND WILL HAVE TO REPAIR IT AND BEAR THE COST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134556August 24, 2005
SERVICE BRAKES, HYDRAULIC
2002 IMPALA DEVELOPED A PROBLEM DUE TO IMPROPER AND UNSAFE BRAKE PADS AND ROTORS.****NO ANSWER REQUIRED***. *MR THE BRAKE PADS AND ROTORS HAVE BEEN REPLACED THREE TIMES. THE VEHICLE WAS TAKEN TOT EH DEALER TO HAVE THE ORIGINAL PADS AND ROTORS REPLACED UNDER WARRANTY. THE CONSUMER HAD ANOTHER REPAIR FACILITY LOOK AT THE BRAKES AND THEY BELIEVED THAT THE PADS WERE TO SMALL AND THAT THE ROTORS WERE NOT HEAVY ENOUGH FOR THE WEIGHT AND SIZE OF THE VEHICLE. THE SECONDS SET OF PADS AND ROTORS ALSO FAILED AND AT THAT TIME THE DEALER ADMITTED THAT THERE WAS A PROBLEM WITH THE SIZE AND WEIGHT OF THE ROTORS AND PADS. THE CONSUMER REQUEST REIMBURSEMENT FOR THE FIRST BRAKE JOB. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133451August 12, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
2002 CHEVROLET IMPALA EXPERIENCED A PROBLEM WITH STALLING AND MISFIRING.***NO ANSWER REQUIRED***. *MR THIS WAS AN INTERMITTENT PROBLEM. A HOLE BURNT THROUGH THE UPPER INTAKE MANIFOLD, RESULTING IN EXCESSIVE AMOUNTS OF AIR TO ENTER THE SYSTEM. THE CLOGGED CONVERTER WAS THE SOURCE OF THE PROBLEM WHICH ALLOWED EXCESSIVE BACK PRESSURE TO BUILD UP IN THE SYSTEM AND GASES THAT WERE MUCH HOTTER THAN NORMAL ENTERED THE MANIFOLD. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132504August 11, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
STARTING 2/05 I HAVE HAD THE "SECURITY" WARNING LIGHT AND MY ENGINE FAIL TO START ON 3 SEPARATE OCCASIONS. I HAD TO REPLACE THE BCM THE FIRST TIME BUT HAVE NOW BEEN TOLD THAT THERE IS A TSB ON THIS ISSUE AND THAT, PER GM, I NEED TO REPLACE THE IGNITION SWITCH AND ASSOCIATED PARTS TO PREVENT MY VEHICLE FROM SHUTTING DOWN ON THE ROAD. IF THAT IS NOT A SAFETY HAZARD I DON'T KNOW WHAT IS. GM KNOWS ABOUT THIS BUT WILL NOT STAND BEHIND IT'S DEFECT UNTIL A MAJOR ACCIDENT HAPPENS. THEY SHOULD DO A RECALL AND HAVE THESE ALL REPAIRED BEFORE A MAJOR ACCIDENT DOES TAKE PLACE. THEY SHOULD BE HELD ACCOUNTABLE BEFORE A LIFE IS LOST BECAUSE OF A WELL KNOWN DOCUMENTED FLAW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128686July 13, 2005
STEERING, STEERING:GEAR BOX:SHAFT SECTOR, STEERING:COLUMN
ITERMEADIATE STERRING SHAFT HAD TO BE REPLACED, COST $400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128687July 13, 2005
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, ELECTRICAL SYSTEM
HEADLITES GO DIM AND THEN GET BRIGHTER, THIS HAPPENS OFF AND ON, BY THEMSELVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128689July 13, 2005
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:SWITCH
PROBLEM WITH MESSAGE CENTER, SECURITY LITE COMES ON THEN BATTERY LITE, THEN SERVICE VEHICLE SOON, THEN AIR CONDITIONING WOULD NOT TURN ON, STARTED FUNNY, DID NOT START TURNING OVER WHEN I FIRST TURNED THE KEY IT STARTED TO TURN OVER ABOUT 1 SEC AFTER TURNING THE KEY AND STARTED OK THEN. ALL OF THIS HAPPENED A THE SAME TIME FOR THE FIRST TIME. PRIOR TO THIS I REPORTED A POPPING/SNAPPING NOISE WHEN YOU TURNED THE KEY. THE CHEV DEALER SAID THIS WAS NORMAL (3 WEEKS PRIOR TO THE PROBLEM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128477July 12, 2005
ELECTRICAL SYSTEM
DT: THE REAR OF THE VEHICLE CAUGHT ON FIRE. THE ENGINE WAS NOT DESTROYED, BUT THE SEATS WERE DOWN TO THE WIRES. THE VEHICLE HAD JUST BEEN PARKED WHEN HE NOTICED A SPARK COME FROM THE REAR DRIVER SIDE. THE VEHICLE HAS NOT BEEN INSPECTED, BUT THE INSURANCE COMPANY STATES THEY ARE GOING TO INSPECT IT. THE BACK WINDSHIELD SHATTERED BEFORE THIS, APPROXIMATELY THREE MONTHS PRIOR. THE VEHICLE WAS IDLING ERRATICALLY BEFORE THE VEHICLE CAUGHT ON FIRE. THE MANUFACTURER HAS NOT BEEN CONTACTEED BUT ACCORDING TO THE DEALERSHIP THEY HAVE TO DETERMINE IF THE VEHICLE IS STILL UNDER WARRANTY. THE FIRE DEPARTMENT DID RESPOND. THEY THOUGHT IT MIGHT BE BECAUSE OF ELECTRICAL WIRING. THE POLICE DID RESPOND, BUT DID NOT FILE A REPORT. THIS HAPPENED JULY 3, 2005. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10126548June 24, 2005
AIR BAGS:FRONTAL
DT: 2002, CHEVROLET, IMPALA LS, WHILE CONSUMER WAS BACKING THE VEHICLE UP THE AIR BAGS ON BOTH FRONT DRIVERS SIDE AND PASSENGER'S SIDE DEPLOYED, THIS WAS WITHOUT IMPACT , AND NOT WHILE MAKING A SUDDEN STOP. CONSUMER HAD ONLY BACKED UP ABOUT ONE FOOT WHEN THE AIR BAGS DEPLOYED. CONSUMER CONTACTED GM TWICE, UPON CALLING THE SECOND TIME, GM INSTRUCTED THE CONSUMER TO TAKE IT TO A LOCAL DEALER, WHO DID A DIAGNOSTIC TEST, AND COULD NOT IDENTIFY THE CAUSE OF THE PROBLEM. GM WILL NOT CORRECT THE PROBLEM. CONSUMER'S INSURANCE AGENCY SAID THAT IT WAS A MANUFACTURER'S DEFECT. CONSUMER REPORTED THE INCIDENT TO THE POLICE , AND THEY SAID THAT THEY WOULD NOT FILE A REPORT BECAUSE THERE WAS NO ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126266June 22, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: CONSUMER HAS REPLACED THE BRAKE PADS HIMSELF. FIRST, THE BRAKES WERE GRABBING AND THEN THEY STARTED MAKING NOISE. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND AFTER THEY HEARD THE NOISE, THEY TOLD HIM IT WAS THE BRAKES. CONSUMER TOOK THE VEHICLE HIMSELF AND CHANGED THE BRAKE PADS, HE KEPT THE OLD ONES AND THEY WERE UNBOUNDED. CONSUMER CALLED THE MANUFACTURER, AND WAS TOLD THAT THEY WOULD COVER THE REPAIR, BUT THE DEALER REFUSED BECAUSE CONSUMER DIDN'T HAVE HIS SERVICE WORK DONE WITH THEM. CONSUMER WAS TOLD THAT BECAUSE OF WHERE HE LIVES THE BRAKE PADS MALFUNCTIONED FASTER. CONSUMER STATED THAT THERE WERE APPROXIMATELY 36,000 MILES ON THE BRAKE PADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125535June 16, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2002 CHEVROLET IMPALA, COOLANT LIGHT HAS BEEN ON FOR 2 YEARS. TOOK IT TO A DEALERSHIP WHEN IT FIRST CAME ON, ONLY TO BE INFORMED THAT IT WAS A "CORROSION PROBLEM" WHICH WAS NOT COVERED BY MY BUMPER TO BUMPER WARANTEE. NOW I DISCOVERED THAT GM'S CHOICE OF DEX-COOL ANTIFREEZE IS VERY WELL KNOWN TO CAUSE CORROSION PROBLEMS, AND THERE ARE A MYRIAD OF CONSUMER COMPLAINTS ABOUT DEX-COOL DESTROYING HEAD AND INTAKE GASKETS AS WELL! I EXPECT GM TO MAKE GOOD ON A PROBLEM THAT THEY THEMSELVES CAUSED, INSTEAD OF THEIR TO-DATE SNIVELY POLICY OF PASSING THE BUCK BACK TO THE CONSUMER. (IN SHORT, IF THIS ISSUE IS NOT RESOLVED TO MY SATISFACTION IN A TIMELY MANNER, I WILL NEVER BUY A GM PRODUCT EVER AGAIN!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125557June 16, 2005
ELECTRICAL SYSTEM:IGNITION
2002 CHEVY IMPALA THE SECURITY LIGHT GOES ON WHEN DRIVING. AFTER A SHORT PERIOD OF TIME WHEN DRIVING THIS WAY THE CAR WILL NOT START AFTER BEING TURNED OFF. A FRIEND WHO HAS A NEWER IMPALA HAS HAD SECUIRTY LIGHT GO ON WHILE DRIVING AND THE ENGINE TOTALLY SHUT DOWN . VERY SERIOUS IMPLICATIONS COULD ARRIVE IF ON HIGHWAY OR BRIDGE AND CAR DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125350June 15, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
DT: ENGINE STARTED TO SPIT AND SPUTTER. IT GOT WORSE. CALLER CHANGED FUEL FILTER BECAUSE THE DEALER SAID IT MIGHT BE THE PROBLEM. WHILE DRIVING THE VEHICLE THE CAR RAN FAST AND TRIED TO TAKE OFF, AND SHE HAD TO SLAM THE BRAKES HARD, AND HOLD THEM TO T STOP CAR. DEALER SAID A HOLE WAS BURNED INTO THE MANIFOLD, AND WHEN THEY DID A DIAGNOSTIC TEST, THEY SAID A MISFIRE CODE CAME UP. PROBLEM WAS WITH CATALYTIC CONVERTER BEING PLUGGED. DEALER FIXED THE BURNED INTAKE MANIFOLD BEFORE THEY FOUND THAT THE PROBLEM WAS CATALYTIC CONVERTER. THAT WAS THE ONLY THING WRONG WITH IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125443June 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
OUR 2002 CHEV IMPALA IS A VACATION AND LONG TRIP VEHICLE, VERY LITTLE CITY DRIVING. AT FIRST WE DROVE IT VERY LITTLE, THEN THE FIRST WINTER WE DROVE IT AND PARKED IT IN THE GARAGE TILL SPRING. THE VEHICLE THEN GAVE US PROBLEMS WITH SHIMMY AND SHAKING ALONG WITH NOISY GRINDING WHEN STOPPING. I TOOK IT TO A DEALER UNDER WARRANTY AND THEY SAID IT HAD WARPED ROTORS AND THEN TURNED ALL 4 ROTORS DOWN AT 19755 MILES. THEN IN JUNE OF 2005 I TOOK IT BACK IN BECAUSE OF A CONSTANT GRINDING SOUND WHEN BACKING UP AND THE SHIMMY WHEN BRAKING WAS RETURNING MORE EVERYDAY. THE DEALER THEN TELLS ME THAT IT IS OUT OF WARRANTY AND THAT IT NEEDS 4 NEW ROTORS BECAUSE THEY ARE WARPED AND PITTED. THIS IS A PEP CAR FROM THE COMPANY AND I MISTAKENLY THOUGHT THAT IT WAS STILL UNDER WARRANTY TILL END OF JULY. I WAS INFORMED THIS IS NOT TRUE AND THAT THE REPAIR WILL BE $732. THIS VEHICLE HAS 30,335 MILES ON IT AND HAS HAD BAD ROTORS AND STOPPING SINCE WE STARTED TO DRIVE IT IN 2002/03 WINTER AND THEN PARKED IT TILL SPRING OF 2004. THIS I BELIEVE IS A DEFINITE SAFTEY HAZARD AND ACCORDING TO THE SERVICE ADVISOR THEY SEE THIS PROBLEM ON THE IMPALAS AND THE MALIBUS ALOT. ACCORDING TO THE ADVISOR GM WILL NOT LET THEM REPLACE THE ROTORS ONLY TURN THEM TO SPECS. THIS I EQUATE TO GETTING OPEN HEART SURGERY AND ONLY USING BANDAIDS AND TAPE TO CLOSE THE ARTERIES AND INCISIONS. I AM TOTALLY DISGUSTED WITH THE QUALITY AND SERVICE WORK DONE BY GENERAL MOTORS. INFERIOR PARTS AND SUBSTANDARD MATERIALS SEEM TO BE THE WAY TO GO AT GM TO GET THEIR REQUIRED PROFITS AT CUSTOMER EXPENSE. THE ADVISOR SAYS THAT THE ROTORS THEY FOUND WERE THE CHEAPEST AND MANUFACTURED IN CHINA. I DON'T THINK THE CHINESE CARE MUCH ABOUT PROVIDING AMERICANS CONSUMERS WITH A QUALITY PRODUCT. GM IS SELLING US OUT FOR THEIR BOTTOM LINE AND WE SUFFER AS THE END USER WHO WILL BE THE INJURED PARTY IF THE PARTS FAIL ON THE ROADS OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125238June 14, 2005
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
DT: CONTACT STATES THE REAR DEFROSTER TERMINAL FELL OFF. THIS HAS BEEN THE 5TH TIME THIS OCCURRED. THE REAR WINDOW HAS BEEN REPLACED ONCE, WAITING TO BE REPLACED AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124516June 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
EXPERIENCED A PULSING IN THE BRAKING OF THE CAR. CONTACTED THE DEALERSHIP, THEY INSPECTED THE BRAKES AND ROTORS, SAID IT WOULD NOT BE COVERED UNDER WARRANTEE. I RETURNED TO MY SHOP (WHERE I WORK) AND THEY TURNED THE ROTORS FOR ME. THIS WAS LAST YEAR. NOW THE PULSING IS BACK. I AM GOING TO CONTACT THE DEALERSHIP AND INFORM THEM OF THE RETURNING PULSATION. SEE WHAT THEY SAY, HAS ANYONE GOTTEN THE DEALERSHIP TO FIX THE PROBLEM???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122359May 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 CHEVROLET IMPALA. IT HAS AROUND 53,000 MILES ON IT. MY WIFE DRIVES THE CAR AND IT HAS BEEN DRIVEN SLOWLY. ABOUT 3 WEEKS AGO SHE TOLD ME THE CAR SHIFTED HARD AND I DROVE IT AND FOUND THAT PROBLEM ALSO. THAT WENT AWAY FOR 2 WEEKS AND IT HAPPENED AGAIN. WE WERE REFERRED TO A INDEPENDENT TRANSMISSION SHOP AND WE WERE TOLD THAT THE TRANSMISSION IN THE IMPALA HAS BEEN HAVING PROBLEMS AND WE WERE TOLD IT NEEDED TO BE REBUILT. I THEN TOOK THE CAR TO THE CHEVY DEALER AND THEY SAID THEY IS SOME PROBLEMS BUT JUST WOULDNT GET SPECIFIC WITH ME. I THEN WENT TO ANOTHER INDEPENDENT TRANSMISSION SHOP AND WAS TOLD THE SAME THING AS THE FIRST SHOP TOLD ME AND THAT WAS I NEEDED THIS REBUILT. THEY SAID THE TRANSMISSION IS A BAD DESIGN AND WANT $2400. TO $2600. TO FIX IT. THIS IS THE SAME PRICE AS THE FIRST PLACE GAVE ME. I THINK IF THIS IS SO COMMON OF A PROBLEM G.M. SHOULD DO SOMETHING ABOUT IT. I AM GOING BACK TO THE CHEVY DEALER AND AM GOING TO ASK THEM JUST WHAT THEY CAN DO FOR ME. I'M NOT A HAPPY PERSON, THIS CAR HAS NOT BEEN DRIVEN HARD AND INFACT IT'S BEEN TREATED NICELY. I CAN'T FIND A RECALL ON IT BUT IT SEEMS LIKE THERE SHOULD BE ONE IN EFFECT FOR IT. I ALSO THINK THIS PROBLEM COULD BE A SERIOUS ROAD HASSARD IF THE TRANSMISSION GOES OUT WHILE BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122115May 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: ON 4/20/05 WHILE DRIVING,GRINDING NOISE WAS HEARD. VEHICLE BEGAN TO SLOW DOWN UNINTENTIONALLY ,AND UPON PUSHING THE GAS PEDAL, CAR WOULD NOT SPEED UP. THIS OCCURRED ON DRY PAVEMENT ON HIGHWAY. CAR WAS REGULARLY SERVICED WITH RECORDS AVAILABLE. THIS PROBLEM OCCURRED ABOUT EVERY 6 MONTHS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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