Chevrolet Impala Complaints (2007)

627 consumer complaints on file.

#10260613March 3, 2009
STEERING
POWER STEERING PUMP SQUEAL AND EVENTUAL FAILURE, 1ST REPORT, COULD NOT FIND SOURCE, 2ND REPORT, POWER STEERING R/R 3RD REPORT, POWER STEERING R/R. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10259214February 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHEN THE CONTACT'S VEHICLE CAME TO A COMPLETE STOP, HE NOTICED THAT THE TRANSMISSION WAS FAILING AND WOULD NOT SHIFT GEARS IN A TIMELY MANNER. HE TOOK THE VEHICLE TO THE DEALER, BUT THEY STATED THAT THE TRANSMISSION WAS FUNCTIONING CORRECTLY. THE DEALER WANTED TO CHANGE THE OIL AND CHARGE AN ADDITIONAL $400 TO DIAGNOSE THE TRANSMISSION. THE CURRENT AND FAILURE MILEAGES WERE 43,678.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259225February 18, 2009
AIR BAGS, SEAT BELTS
WE PURCHASED THIS VEHICLE FROM WALLY MCCARTHY'S IN MINNESOTA ON 12/21/07. ON FEBRUARY 15, 2008, THE CAR WAS INVOLVED IN A SEVERE COLLISION WHEN OTHER DRIVER FAILED TO STOP. ON STAR WAS ALERTED IMMEDIATELY AND SHOWED THAT AIR BAGS DEPLOYED. HOWEVER, AIR BAGS DID NOT DEPLOY AND PRETENSIONER BELTS FAILED CAUSING PERMANENT INJURIES. WALLY MCCARTHY REFUSES TO SPEAK WITH US AND GM OFFERS NOTHING IN RESOLVING CASE AS OF 2/17/09. SEE CNN IREPORT FOR PHOTOS UNDER "CHEVY IMPALA". *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10256199January 24, 2009
WHEELS, TIRES
WHEN IT RAINS THE FRONT WHEEL WELLS ARE EXTREMELY LOUD. IT OCCURRED EVERYTIME IT RAINS ONCE THE TIRES WERE WORN DOWN. I WENT BACK TO THE PURCHASE PLACE AND HAD THEIR MECHANICS LOOK AT IT AND THEN I TOOK IT TO A DIFFERENT MECHANIC NEITHER OF WHICH FOUND ANYTHING. I HAD TO REPLACE THE FRONT TIRES AFTER 6 MONTHS OF OWNING THE VEHICLE AND THE REAR TIRES 3 MONTHS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255617January 20, 2009
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 40 MPH, THE SPEEDOMETER FAILED. THE CONTACT STATED THAT THE VEHICLE FELT AS IF SHE WERE DRIVING 25 MPH. AFTERWARDS, THE SPEEDOMETER DISPLAYED 120 MPH. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR A DIAGNOSIS. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255330January 16, 2009
SUSPENSION
MY 2007 CHEVY IMPALA HANDLES POORLY IN SNOW CONDITIONS. DIFFICULT TO CONTROL THE BACK END. I MADE A LEFT TURN AFTER BEING STOPPED AT A STOP LIGHT GOING APPROXIMATELY 5 - 10 MPH AND BACK END CONTINUED THE TURN AND CAR SPUN 180 DEGREES. WENT TO AN INTERNET DISCUSSION BOARD AND NOTICED I'M NOT THE ONLY DRIVER EXPERIENCING PROBLEM. HTTP://WWW.TOPIX.COM/FORUM/AUTOS/CHEVROLET-IMPALA/T2BLGNEG9LDGO6Q81. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255015January 14, 2009
SUSPENSION:REAR
ONLY THE INSIDE 1 INCH OF BOTH REAR TIRE WEAR OUT AFTER 15,000 MILES DOWN TO THE CORDS. GENERAL MOTORS HAS REPLACED TWO SETS OF TIRES FOR ME BUT THE SECOND I HIT 36,000 MILE WARRANTY THEY REFUSE TO HELP ME ANYMORE. THERE IS A PROGRAM BULLETIN FROM GENERAL MOTORS ON THIS DEFECT (BULLETIN NUMBER 08032) FOR THE POLICE PACKAGE VEHICLES ONLY. I LOOKED UP THE DEFECTIVE PART NUMBERS (10329689 & 10329691 -ROD & REAR SPINDLES) AND THEY ARE THE SAME PART WHETHER THEY GO ON POLICE VEHICLES OR THE COMMON CONSUMER VEHICLE. DEFECTIVE IS DEFECTIVE. I HAVE ARGUED WITH GENERAL MOTORS AND THEY REFUSE TO HELP THE COMMON PEOPLE WHO BUY THE MAJORITY OF THEIR IMPALA VEHICLES. NO MATTER HOW MANY TIMES I TAKE IT BACK TO THE DEALER THEY CAN'T LINE UP THE REAR END TO STOP THE WEAR. SOMEONE IS GOING TO BLOW A REAR TIRE AND HAVE A FATAL CRASH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252679December 23, 2008
STEERING
2007 IMPALA LS STEERING WHEEL SHAFT. FIRST ONE REPLACED 3500 MILES SECOND AT 9500 MILES NOW AT 15500 THE THIRD ONE NEEDS TO BE REPLACED. BANGING NOISE IN FRONT CHASIS, STEERING LOOSE, WOBBLE EFFECT IN FRONT WHEELS. UNSAFE ISSUE THAT GMC CHEVY DIV WILL NOT ADDRESS JUST REPLACES. NO ONE SEEMS TO CARE, NOT GOV NOT DEALER AND NOT GM CHEVY DIVISION. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252479December 21, 2008
ENGINE AND ENGINE COOLING
5WEEKS AGO I TOOK MY CAR IN FOR A HEATING PROBLEM THE DEALERS SERVICE DEPT. PUT A GALLON OF ANTIFREEZE IN CHARGED ME 67.00 AND SAID IT WAS FIXED ONE WEEK LATER SAME PROBLEM TOOK IT IN THEY HAD IT FOR 6HOURS SAID IT WAS FIXED A WEEK LATER SAME PROBLEM AGAIN THEY SAID IT WAS FIXED A WEEK GOES BY SAME PROBLEM , AND SO ON IT GOES ,THIS WILL BE MY FIFTH TRIP FOR SAME PROBLEM ,HAS THERE BEEN OTHER COMPLAINTS ABOUT HEATING ISSUES IN IMPALAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251393December 10, 2008
SUSPENSION:REAR, SUSPENSION
I PURCHASED 2007 CHEVY IMPALA WITH 32,000 MILES. I BOUGHT THIS AT A GM AUTHORIZED DEALER. HOW CAN THEY SELL A CAR WITH AN ALIGNMENT ISSUE. AT 40,000 MILES THE INSIDE OF THE REAR TIRES ARE ALMOST BALD. I CALLED GM AN GOT A CASE NUMBER OF 71-686232146 THEY STATED THAT I WOULD HAVE TO GO AND PAY A DEALERSHIP $100 TO DO A DIAGNOSTIC ON THE CAR AND THEY WOULD THEN AT THAT TIME DO A REVIEW IF THEY WOULD COVER THE REPAIRS OR NOT. UPON RESEARCHING ON THE INTERNET I HAVE FOUND SEVERAL OTHER PEOPLE WITH THE SAME PROBLEM ON THIS CAR. GM IS ADMITTING THIS IS A PROBLEM ON THE POLICE VERSION OF THE CAR. THE PART NUMBERS FOR THE SPINDLE ROD IS THE SAME ON BOTH CARS. I BELIEVE GM ISN'T FIXING CIVILIAN CARS DUE TO WE DON'T HAVE UNLIMITED MONEY AND LAWYERS LIKE THE CITY, STATE AND GOVERNMENT. I NOTICED THIS ON TUESDAY DECEMBER 9TH 2008 ON AN ICY ROAD. AT 30 MPH, IT FEELS LIKE THE REAR END WANTS TO PASS YOU OR LIKE AS IF YOU WHERE PULLING A TRAILER THAT WAS VIOLENTLY WIPING BACK AND FORTH. WHEN I WENT FROM DRY PAVEMENT TO ICY PAVEMENT THE CAR WENT SIDEWAYS. I HAD MADE AN APPOINTMENT WITH COUNTRY SIDE MOTORS IN WELLINGTON KANSAS 67152 PHONE 620-326-7433 AND SPOKE WITH THE SERVICE MANAGER RON. WE MADE AN APPOINTMENT FOR THE NEXT DAY. HE CALLED ME BACK 15 MINUTES LATER AFTER LOOKING AT THE RECALL FOR THE POLICE VERSION AND SAID HE DIDN'T LIKE MY ATTITUDE THE LAST TIME WE TALKED ON A DIFFERENT ISSUE "IT WAS ABOUT THE TIRE PRESSURE MONITORING SYSTEM BEING OFF, HE SAID MY TIRE WERE OVER INFLATED AND TO NOT GO BY WHAT THE TIRE MANUFACTURER SAYS BUT GO BY WHAT GM SAYS TO INFLATE TO. I TOLD HIM NOT SO AND AN EXAMPLE OF IT WAS FORD ALSO THOUGHT THEY KNEW BETTER THAN THE TIRE COMPANIES AND THEY WERE WRONG TOO." SO HE TOLD ME THAT COUNTRY SIDE WAS WASHING THEIR HANDS OF ME AND MY ISSUES AND HUNG UP THE PHONE. I BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE WITH THE CAR. A PERSON COULD INVOLUNTARILY SWERVE AND HIT AN ONCOMING CAR. THE PARTS ARE $250.00 PLUS INSTALL AND NEW TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251045December 8, 2008
ELECTRICAL SYSTEM
I HAVE BOUGHT A 2007 CHEVROLET IMPALA WITH 68,000 MILES. I HAVE HAD IT FOR TWO WEEKS TODAY. I DID NOT BUY THE WARRANTY THE USED DEALER OFFERED. LAST WEEK ON MY 60 MILES COMMUTE TO WORK I NOTICED THE TEMPERATURE GAUGE WAS NOT WORKING AND THE DIC PANEL SAID "ENGINE HOT - A\C OFF". I ASSUMED THE DIC MESSAGE WAS A RESULT OF THE TEMP GAUGE NOT WORKING. I HAVE SEARCHED THE INTERNET AND NOTICED THAT THERE ARE POSSIBLY THOUSANDS OF COMPLAINTS RELATED TO IMPALAS AND INSTRUMENT CLUSTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249401November 20, 2008
STEERING, ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
RIGHT AFTER I HIT 36,000 MILES ON MY CAR, I STARTED HEARING A CLUNK SOUND FROM THE STEERING WHEEL. I BROUGHT IT INTO THE DEALERSHIP, AND THE GENTLEMAN TOLD ME IT WAS PROBABLY THE STEERING SHAFT. I ASKED IF THIS WAS A COMMON PROBLEM, AND IF IT WAS COVERED UNDER MY EXTENDED WARRANTY. I WAS TOLD YES, IT IS A COMMON PROBLEM, AND NO, ITS ONLY COVERED UNDER THE 36000 MILE WARRANTY. NOT THE 50,000. I ASKED WHY THIS ISN'T COVERED SEEING AS ITS A PART THAT SHOULD NEVER GO ON YOUR CAR, ESPECIALLY AFTER ONLY 36000 MILES. HIS REPLY SHOCKED ME WHEN HE SAID THAT ALL THE ONES HE'S SEEN BREAK BEFORE THE 36,000! ADDED ONTO THIS, MY CAR REMOTE JUST STOPPED WORKING, AS WELL AS MY TIRE MONITOR SYSTEM IS UNABLE TO BE RESET! BASICALLY AFTER OWNING THIS CAR LESS THAN A YEAR, I'M STARTING TO FEEL THAT I HAVE JUST BOUGHT A NICE NEW LEMON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248856November 14, 2008
SERVICE BRAKES, HYDRAULIC
FRONT ROTORS ARE WARPED AT 22,000 MILES ON THE CAR. IT APPEARS THAT THE ROTORS ARE EITHER UNDERSIZE, MADE OF POOR STEEL, AND OR IMPORTED FROM CHINA. THERE IS NO REASON FOR THE ROTORS TO HAVE FAILED AND BE RESURFACED. AS A MECHANIC THIS CONDITION CAUSED A SIGNIFICANT SAFETY ISSUE UNDER HIGHWAY SPEED BRAKING TO A STOP. MY WIFE THOUGHT IT WAS THE ROAD BUT INSTEAD IT WAS A ROTOR SHIMMY. I THOUGHT THE CAR WAS GOING TO SHIMMY APART AND BRAKE STEERING TIE ROD LINKS AT THE TIME IT HAPPENED. THERE WAS NO WAY I WAS GOING TO LET UP ON THE BRAKE OR I WOULD HAVE HIT THE CAR IN FRONT OF ME. INSTEAD I RODE OUT THE VIOLENT SHIMMY AND GRINDING SOUNDS COMING FROM THE FRONT END. THE CONCERN I HAVE IS THAT OTHER PEOPLE WOULD NOT IDENTIFY THE SHIMMY FOR WHAT IT IS LIKE MY WIFE DID AND THINK IT WAS THE ROAD. I FEEL THAT IF THE ROAD WAS WET I WOULD HAVE LOST CONTROL OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248267November 10, 2008
TIRES
BOUGHT MY 2007 IMPALA AT LOCAL DEALERSHIP. WAS A RENTAL WITH 12,000 MILES ON IT. ALWAYS HAD A BUMPY RIDE AND IT PULLED A BIT TO THE LEFT. AT A RECENT OIL CHANGE, I ASKED FOR THE TIRES TO BE ROTATED AS IT NOW HAD ABOUT 24,000 MILES. GUY AT OIL PLACE SAID I SHOULDN'T ROTATE THEM SINCE THE BETTER OF THE 4 TIRES WERE IN THE FRONT ALREADY AND WITH WINTER COMING, WAS BEST TO LEAVE THEM AS THEY WERE. SAID THEY ARE WEARING ON THE INSIDES OF THE REAR TIRES, DOWN TO THE STEEL BELTS. I TOOK IT TO THE CHEVY DEALER WHERE I PURCHASED IT. THEY INDICATED THEY HAD ONE OTHER COMPLAINT LIKE THIS. OFFERED A 4-TIRE ALIGNMENT THAT THEY WOULD COVER. THIS WAS NOT COVERED BY GM WARRANTY (WOULD HAVE BEEN COVERED UP TO 7,000 MILES). THEY THEN QUOTED ME FOR 2 NEW TIRES TO REPLACE THE REAR TIRES. AFTER SOME DISCUSSION, THEY WERE ABLE TO GET THEIR GM REPRESENTATIVE TO COVER PART OF THE COST OF THE 2 NEW TIRES AND THE DEALERSHIP COVERED THE REST. I WAS GIVEN A LOANER CAR FOR A NIGHT ALSO. DEALERSHIP IS FANTASTIC. THIS IS THE 4TH CAR I HAD PURCHASED FROM THEM AND THEY HAVE GREAT CUSTOMER SERVICE. GM ON THE OTHER HAND HAS A PROBLEM WITH THESE VEHICLES AND SHOULD ISSUE A RECALL TO GET ALIGNMENTS DONE ON ALL OF THEM BEFORE TIRES GET IN SUCH BAD SHAPE! KUDOS TO MY CHEVY DEALERSHIP AND SHAME ON GM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246785October 27, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2007 CHEVY IMPALA LTS: EXTERIOR HANDLE ON DRIVER'S SIDE BROKE UNDER NORMAL USAGE -- WAS NOT TEMPERATURE RELATED. SEVERAL SIMILAR FAILURES WERE NOTED BY ONE OF THE SERVICE EMPLOYEES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245842October 17, 2008
SUSPENSION:REAR
I BOUGHT A 2007 IMPALA WITH 16,000 MILES ON FROM A SMALL DEALER IN MAY 2008, IT WAS A PREVIOUS RENTAL VEHICLE. SOON AFTER THAT, SOMEONE BROUGHT TO MY ATTENTION THAT THE TOP OR THE REAR TIRES SEEMED TILTED TOWARD THE VEHICLE AND THE BOTTOM TILTED AWAY, (OUT OF PLUMB). THE VEHICLE SEEMED TO DRIVE FINE SO I THOUGHT IT WAS NORMAL FOR THIS VEHICLE. AT ABOUT 25,000 MILES I NOTICED THE INNER SIDES OF THE REAR TIRES SHOWING EXCESSIVE WEAR, AT 28,000, THE TIRE BELTS WERE SHOWING ON THE INNER 2 INCHES OF THE TIRE. THE OUTER TREADS LOOK GREAT. I CONTACTED THE DEALER THAT I BOUGHT IT FROM AND THEY SAID THAT IT WAS AN ALIGNMENT PROBLEM AND THAT I SHOULD CONTACT GM AS IT SHOULD BE UNDER THE FACTORY WARRANTY. I'M NOW WAITING ON AN APPOINTMENT WITH MY LOCAL GM DEALER NEXT WEEK. AFTER RESEARCHING THIS ON YOUR WEB SITE I'M SEEING A REAL PROBLEM WITH THIS. I TOO FEAR FOR THE SAFETY OF ME OR ANYONE ELSE THAT MIGHT HAVE THIS PROBLEM WITH THEIR 2007 IMPALA. I HAVE NOT CONFIRMED IF THIS IS A RECALL ISSUE OR NOT, BUT IT SHOULD BE. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245648October 16, 2008
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHEN THE CONTACT PURCHASED THE VEHICLE, HE NOTICED A FOUL ODOR COMING FROM THE VENTILATION SYSTEM. THE ODOR BURNS HIS EYES, GIVES HIM AND HIS WIFE A HEADACHE, AND CAUSES A BAD TASTE IN HIS MOUTH. THE ISSUE HAS BEEN CHECKED APPROXIMATELY 12 TIMES WITH NO RESOLUTION. THE CURRENT MILEAGE WAS 30,000 AND FAILURE MILEAGE WAS 28,000. UPDATED 11/19/08. *LJ UPDATED 11/19/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244623October 7, 2008
SUSPENSION:REAR
I HAVE A 2007 CHEVY IMPALA. BOUGHT IT IN NOV 2007 WITH 13,000 MILES. I NOTICED ALL WINTER DRIVING ON SNOW AND ICE., THAT IT WAS HANDLING TERRIBLE, WAS SWAYING ALL OVER. CONTRIBUTED IT TO THE EXCESSIVE SNOW. IN MAY 2008 MY CHECK ENGINE LIGHT WAS ON TOOK IT TO THE DEALERSHIP AND THEN WAS TOLD BOTH OF MY REAR TIRES WERE WORN DOWN ON THE INSIDE DOWN TO THE METAL. I NOW HAVE 19,000 MILES ON IT. REAR TIRES HAD TO BE REPLACED AND AN ALIGNMENT. I ASK HOW THIS COULD HAPPEN WITH SO FEW MILES. I WAS TOLD " THAT IT JUST HAPPENS" NO IT DOES NOT JUST HAPPEN. THE REAR WHEEL SPINDLE ROD NEEDED REPLACED AND THIS CAUSED THE TIRE WEAR. THE DEALERSHIP WOULD NOT WORK WITH ME AT ALL AND I HAD TO PAY FOR ALL REPAIRS. I FOUND OUT THAT THEIR WAS POLICE VEHICLE THAT THIS HAPPENED TO AND GM PAID FOR THE TIRES, BECAUSE IT WAS A DEFECTIVE REAR WHEEL SPINDLE ROD. I CONTACTED GM CUSTOMER SERVI CE AND WAS TOLD THAT THEY REPLACED THE TIRES ON THE POLICE CAR BECAUSE IT WAS KNOWN TO GO BAD ON THE POLICE EQUIPPED VEHICLE,.AND OF COURSE IT SHOULDN'T MATTER, A 2007 CHEVY IMPALA IS THE SAME NO MATTER IF THE POLICE ARE DRIVING IT OR IF I AM. I GOT NO WHERE WITH GM, IN FACT I WAS TREATED VERY RUDELY BY THE CUSTOMER SERVICE MANAGE. I AM STILL PURSUING IT. EVERYONE WHO HAS HAD THIS PROBLEM, SHOULD CONTINUE TO PURSUE THIS. IT IS NOT RIGHT, WE SHOULD BE COMPENSATED FOR THIS.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242477September 16, 2008
SERVICE BRAKES, HYDRAULIC
FRONT DISC BRAKES MAKE A GRINDING NOISE WHEN APPLIED ESPECIALLY GOING DOWNHILL. ROTORS AND PADS ARE IN PERFECT CONDITION. DEALER SAID THAT THEY ARE NOTED FOR THIS PROBLEM YET THEY WILL DO NOTHING TO CORRECT AS THERE IS PLENTY OF PAD LEFT. NOISE IS VERY BOTHERSOME. IT SOUNDS AS IF THE PADS ARE WORN OUT AND STARTING TO GRIND INTO THE ROTORS. THIS IS DEFINITELY A FACTORY DEFECT AND GM SHOULD OFFER A NEW TYPE OF PADS TO ELIMINATE THE NOISE! THESE ARE THE FACTORY ORIGINAL PADS ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242157September 14, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAD MY 2007 CHEVY IMPALA LT SERVICED AT DYER CHEVY (VERO BEACH,FL.) AND SINCE THEN THE TPMS WARNING LIGHT HAS BEEN COMING ON AND OFF DAILY. WENT IN A FEW WEEKS LATER TO HAVE SENSOR RESET AND IT STOPPED FOR A COUPLE OF DAYS. WENT IN ON 9/11/08 AND HAD A DETAILED CHECK WHILE TPMS LIGHT WAS STILL ON AND GOT NEWS THAT THE SENSOR WAS BAD AND HAD TO BE REPLACED, AS WELL AS THE 2 REMOTE TRANSMITTERS, SINCE THEY WOULD NOT WORK WITH THE NEW RECEIVER AT A COST OF $600 PLUS DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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