Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10218483February 19, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
ON A 2002 CHEVROLET IMPALA, THE SECURITY LIGHT COMES ON WHILE DRIVING. FOLLOWING THIS EVENT VARIOUS ELECTRICAL ABNORMALITIES OCCUR. DASHBOARD WARNING LIGHTS ALL FLASH TOGETHER, DASH GOES DARK. SOMETIMES WHEN YOU START THE CAR THE SECURITY LIGHT COMES ON AND THE HEADLIGHTS FLASH AS IF THEY WERE ICC FLASHERS. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS ON THE INTERNET. CHEVROLET DOESN'T SEEM TO HAVE ANY FINITE FIX FOR THIS AND RANDOMLY REPLACES THE BCM AND IGNITION SWITCH AS POSSIBLE CAUSES. MOST PEOPLE REPORT HAVING THE EXACT SAME PROBLEM OVER AGAIN SEVERAL DAYS LATER??? DUE TO THIS ERRONEOUS REPORTING I THOUGHT I HAD A BATTERY PROBLEM AND THE GARAGE CHANGED MY ALTERNATOR. AT A COST OF $306 DOLLARS. WHICH I NOW BELIEVE WAS TOTALLY UN-NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217658February 11, 2008
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM:IGNITION:SWITCH
INTERMITTENT FLASHING OF ALL VEHICLE EXTERNAL LIGHTS. IT HAPPENS EVERYDAY. DEALER DIAGNOSED THE FOLLOWING ELECTRICAL PROBLEMS: CONNECTION AT THE BODY CONTROL MODULE MUST BE REPAIRED. THE PASSOLCK SENSOR AND IGNITION SWITCH MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217095February 6, 2008
STRUCTURE, EXTERIOR LIGHTING:HEADLIGHTS
THE HEAD LIGHTS ON MY 2002 IMPALA ARE GETTING WATER IN THEM CAUSING ELECTRICAL AND SAFETY PROBLEMS. STEAM - MOISTURE GATHER IN THE LIGHTS AND WE ARE NOT ABLE TO SEE THE ROAD. THIS IA A DEFECT THAT IS ON EVERY 2002-2003 IMPALA I HAVE SEEN, GM REFUSES TO REPLACE OR EVEN RECOGNIZE THE PROBLEM, THEY AND THE DEALER I PURCHASED FROM SAID ITS NOT CONSIDERED A DEFECT UNLESS IT IS A RECALL, I WAS TOLD UNTIL A MAJOR ACCIDENT HAPPENS THAT THEY WILL NOT CONSIDER IT A SAFETY ISSUE. I TOLD THEM WHEN THE LIGHTS GET HOT THE WATER IN THE HEAD LIGHTS TURN TO STEAM FOGGING UP THE LIGHTS PREVENTING ME FROM SEEING THE ROAD WHEN DRIVING AT NIGHT, THEY (THE DEALERSHIP) SAID WELL YOU SHOULD DRIVE ONLY DURING THE DAY. THIS IS ALSO CAUSING OTHER ELECTRICAL PROBLEMS WITH TURN SIGNALS NOT WORKING SOMETIMES AND HAZARDS NOT WORKING NOT TO MENTION HAVING TO REPLACE A BULB EVERYTIME IT GETS WET. THIS HAPPENS ALL THE TIME WHEN WE WASH OUR CAR OR GET INTO BAD WEATHER. I BELIEVE THIS SHOULD BE A RECALL... GM REFUSES TO HANDLE THIS PROBLEM UNTIL WE HAVE MULTIPLE FATAL ACCIDENTS AROUND THE COUNTRY? NOT SMART THERE ARE ALOT OF PEOPLE ON OUR STREETS AND HIGHWAYS THAT ARE BEING PUT AT RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216616January 31, 2008
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
VEHICLE IGNITION IS LOCKED UP, NO WARNING, THIS IS A PROBLEM WITH MOST OF THESE VEHICLES PRODUCED WITH IN DASH IGNITIONS. AT 51,000 MILES GM WANTS CUSTOMERS TO PAY FOR REPAIRS OF THESE AT THE CUSTOMER COST BEING AROUND $900.00 AND IN MOST INSTANCES WITHIN 18MONTHS THE FAILURE OCCURS AGAIN. I FEEL THAT THIS IS CRIMINAL OF GM TO BE AWARE OF THIS PROBLEM AND NOT RECALL EVERY VEHICLE TO COVER REPAIRS. TOWING BILL 75.00 TO DATE AS WELL 900.00 FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216309January 28, 2008
ELECTRICAL SYSTEM
ON 01/22/08 WHILE DRIVING, THE "SECURITY" LIGHT APPEARED IN THE MESSAGE CENTER ON THE INSTRUMENT PANEL. WHEN I STOPPED THE CAR, TURNED IT OFF, AND RESTARTED, ALL WAS FINE AND THE LIGHT REMAINED OFF. THE FOLLOWING DAY, AFTER DRIVING APPROXIMATELY 10 MILES, THE "SECURITY" LIGHT APPEARED. THIS HAS HAPPENED A TOTAL OF FOUR TIMES, MOST RECENTLY ON 01/27/08. WHEN THE LIGHT APPEARED, THE HEADLIGHTS DIMMED FOR A MOMENT. WHEN I STOPPED THE CAR, THE LIGHTS ON THE RADIO WERE EXTREMELY DIM. ON 01/28/08, I WENT TO START THE CAR AND THE BATTERY APPEARED TO BE DEAD. AN ATTEMPT TO JUMP OFF THE CAR WAS UNSUCCESSFUL. THIS SEEMS TO BE RELATED TO THE VERY COMMON "PASSLOCK" PROBLEMS ON OTHER GM PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215678January 22, 2008
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
ABOUT 9 MONTHS AGO HIGH BEAMS WOULD GO OUT COMPLETELY (NO LIGHTS AT ALL) UNTIL HIT LEVER. GOT WORSE UNTIL NO HEADLIGHTS AT ALL. TOOK TO DEALER AND CHARGED ME $629.66 FOR A MULTI FUNCTION SWITCH. ADVISED GM OF NHTSA PEO6017 BUT THEIR RESPONSE WAS THAT GM WOULD NOT COVER DUE TO AGE (2002) AND MILEAGE (107,200). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215157January 16, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVY IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN THE SECURITY LIGHT ILLUMINATED. IN ADDITION, THE FAILURE OCCURRED INTERMITTENTLY THE LAST THREE YEARS. THE DEALER REPLACED THE IGNITION AND PASS SENSOR; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 96,000 AND FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214681January 14, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I TOO AM HAVING PROBLEMS WITH THE COOLANT SYSTEM AND THE LEAKING ANTIFREEZE. THE MANIFOLD GASKET ISSUE HAS TURNED INTO A CLASS ACTION LAWSUIT AGAINST GM. RECENTLY A DECISION WAS MADE IN FAVOR OF CAR OWNERS WITH THIS PROBLEM. DETAILS SHOULD BE RELEASED IN FEB 08 ABOUT THIS BUT I'VE HEARD THAT GM WILL HAVE TO PAY CAR OWNERS WHO HAVE HAD THIS PROBLEM FIXED A PORTION OR ALL OF THE REPAIR COST. FOR MORE INFO GOOGLE CLASS ACTION LAWSUIT, GM, AND GIBBS(THIS IS THE ATTORNEY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214157January 8, 2008
ELECTRICAL SYSTEM
DEALER SAYS I NEED A NEW ELECTRONIC BODY CONTROL MODULE.( $1,100.) ABS LIGHT ON AND OFF, TRACTION LIGHT ON AND OFF, SECURITY LIGHT ON AND OFF, CAR WOULD NOT START 4 TIMES. TRUNK OPENS ON AND OFF. SERVICE WRITER TOLD ME IT IS NOT COMMON. WHILE PICKING UP MY CAR,I REFUSED TO HAVE THE EBCM REPLACED, ANOTHER CUSTOMER CALLED IN WITH THE SAME PROBLEM. MECHANICS WHO WORK INDEPENDENT HAVE TOLD ME THE MAINTENANCE PROGRAMS GM REQUIRES ARE A MAJOR RIP OFF. A CLASS ACTION SUIT NEEDS TO BE STARTED AGAINST GM FOR DESTROYING THE MORAL OF THE AUTO CONSUMER. I HAVE SEEN OTHERS POST THAT THEY HAD THE MODULE REPROGRAMMED. OTHERS HAVE HAD IT REPLACED FOR $400-500. SERVICE WRITERS SHOULD NOT BE ON COMMISSION THIS GIVES THEM A RIP YOU OFF MENTALITY! GM DEALERS ARE SCUM CHEVY IS SCUM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213806January 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED WITH ONLY 47,000 MILES ON VEHICLE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212913December 27, 2007
ENGINE AND ENGINE COOLING:ENGINE
2002 CHEVY IMPALA 3.4L 84,000+ MILES LOW COOLANT LIGHT COMES ON. LEAKING ANTIFREEZE BUT NOT SURE WHERE. CONTINUALLY HAVING TO ADD ANTIFREEZE TO OVERFLOW TO MAINTAIN LEVEL. CAR SMELLS LIKE BURNING ANTIFREEZE AFTER BEING DRIVEN. NUMEROUS COMPLAINTS FOUND ONLINE AT CAR FORUMS WITH OTHER CONSUMERS HAVING THE SAME TROUBLE. CONTENTS IN RADIATOR AND OVERFLOW IS THICK, OILY-LIKE SUBSTANCE. SO FAR, WHILE CHECKING OIL, IT IS OK. NOT MILKY OR CLOUDY. NUMEROUS REASONS WHY VEHICLE HAS COOLANT PROBLEMS. ONE THEORY IS DEXCOOL CAUSES THE SLUDGE. ANOTHER THEORY IS FAULTY INTAKE VALVE & GASKET. MAIN THEORY IS PROBLEM ORIGINATES FROM INTAKE VALVE (GASKET) AND DOMINOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212545December 22, 2007
ENGINE AND ENGINE COOLING
OWNER OF 2002 CHEVY IMPALA THAT HAS AN INTAKE MANIFOLD LEAK. FAMILY MEMBER ALSO HAD AN IMPALA, 2003, AND HAD THE SAME ISSUE. WHY IS THIS SUCH A PROBLEM? WHEN I SEARCHED THE ISSUE ONLINE I FOUND MANY OWNERS THAT HAD THE SAME ISSUE. GM NEEDS TO ISSUE A RECALL ON THIS PROBLEM AND HAVE PROPER GASKETS INSTALLED IN THEIR CARS. THIS CAR IS NOT A CHEAP CAR, AND TO HAVE THESE PROBLEMS IS A SIGN OF A POOR QUALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212311December 19, 2007
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLIGHTS TURNED OFF INTERMITTENTLY. THE CONTACT WAS ABLE TO TURN THE HEADLIGHTS BACK ON INITIALLY, BUT NOW THEY WILL NOT ILLUMINATE UNTIL THE NEXT DAY. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 107,000 AND FAILURE MILEAGE WAS 105,000. UPDATED 020209 *BF THE DEALER DETERMINED THAT THE MULTI-FUNCTION SWITCH FAILED. UPDATED 02/03/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211360December 10, 2007
EXTERIOR LIGHTING:HEADLIGHTS
IN READING NHTSA ACTION NUMBER : PE06017 - I WANT TO REPORT THAT I HAVE THE SAME PROBLEM WITH MY 2002 CHEVROLET IMPALA - THE HEADLIGHTS FAIL WITHOUT PREDICTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211252December 8, 2007
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
2002 IMPALA TURN SIGNALS WORK INTERMITTENTLY. VERY DANGEROUS! HAS BEEN GOING ON FOR 4-5 YEARS. OUT OF WARRANTY. DON'T HAVE MONEY TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211064December 6, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CAR IS HAVING MULTIPLE STRANGE ELECTRICAL PROBLEMS. TURN SIGNALS WORK INTERMITTENTLY - WILL OFTEN NOT WORK AT ALL. SOMETIMES HAVE TO TURN ON EMERGENCY FLASHERS TO GET TURN SIGNALS TO WORK. ON THE INSTRUMENT PANEL, THE FUEL GAUGE IS NOT WORKING PROPERLY - DOES NOT SHOW THE CORRECT FUEL LEVEL. WILL SOMETIMES SHOW FULL WHEN THE TANK IS EMPTY, WILL SOMETIMES SHOW EMPTY WHEN THE TANK IS FULL. MOST OFTEN SHOWS HALF FULL, REGARDLESS OF ACTUAL FUEL LEVEL. GM CERTIFIED MECHANIC VERIFIED THAT FUEL PUMP AND SENDING UNIT ARE NOT FAULTY. THIS PROBLEM HAS BEEN GOING ON FOR APPROXIMATELY 2 YEARS. BCM WAS REPLACED, NO CHANGE IN PROBLEMS. POSSIBLE ISSUE WITH INSTRUMENT PANEL CLUSTER (IPC). BECAUSE OF TURN SIGNAL PROBLEMS, I HAVE HAD SEVERAL "NEAR MISSES" IN ACCIDENTS BECAUSE I WAS UNABLE TO PROPERLY SIGNAL FOR A TURN. FUEL GAUGE PROBLEM HAS CAUSED ME TO BE STRANDED WHEN I RAN OUT OF FUEL UNEXPECTEDLY BECAUSE I DIDN'T KNOW HOW MUCH FUEL I ACTUALLY HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210905December 5, 2007
ELECTRICAL SYSTEM
WAS STRANDED FOR ABOUT 30 MINUTES BECAUSE CAR WOULDN'T START ON MY 2002 CHEVY IMPALA THE ORIGINAL SECURITY SYSTEM PASSLOCK DOESN'T LET THE VEHICLE START. HAS HAPPENED SEVERAL TIMES ABOUT 10 AND I HAVE ONLY HAD THIS VEHICLE FOR 4 MONTHS I HAVE READ SOME FORUMS IN THE INTERNET AND IT'S A KNOWN PROBLEM WITH GM AND A LOT OF PEOPLE HAVE THIS PROBLEM AND A RISK SINCE THEY ARE TRYING TO FIX IT BY WORKING BY THE STEERING WHEEL AND TRIGGER THE AIR BAG. SOME PEOPLE SAY IT COULD BE THE BCM I DON'T KNOW BUT GM DOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210821December 4, 2007
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE, EXTERIOR LIGHTING:TURN SIGNAL
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURN SIGNAL LIGHTS WORK SPORADICALLY AND THE VEHICLE SHUTS OFF AND ON INTERMITTENTLY. HE STATED THAT THE FAILURE WAS DUE TO AN ELECTRICAL FAILURE. THE DEALER STATED THAT NOTHING COULD BE DONE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210337November 29, 2007
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS SUDDENLY GO OUT WHILE DRIVING AT NIGHT. IT IS IN AT THE DEALER NOW FOR THE SECOND TIME IN A WEEK. THIS COULD KILL OR INJURE SOMEONE. I JUST PURCHASED THE CAR A MONTH AGO (2002 CHEVROLET IMPALA). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209214November 17, 2007
STEERING:COLUMN
OUR 2002 CHEVY IMPALA'S STEERING COLUMN BEGAN TO SHOW ALOT OF PLAY. WE TOOK OUR VEHICLE INTO OUR MECHANIC WHO DETERMINED THE INTERMEDIATE STEERING SHAFT BECAME CRACKED. WE THEN HAD IT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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