Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10237416August 7, 2008
AIR BAGS:FRONTAL, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM, INTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL (ESC)
CAR WOULD NOT START CHANGED PASSLOCK AND STILL WILL NOT START. SECURITY LIGHT IS ON, RADIO IS LOCKED AND THE CHEVY DEALERSHIP DOES NOT KNOW WHAT IS WRONG WITH IT, THEY ARE GUESSING THAT IS THE BCM AND THE SDM BUT THEY CANNOT PROMISE THAT IT WILL WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237301August 6, 2008
EXTERIOR LIGHTING
MULTI-FUNCTION SWITCH FAILED ON 2002 CHEVROLET IMPALA CAUSING A LOSS OF HIGH BEAM LIGHTS. THE SWITCH AND THE HIGH BEAM BULBS HAD TO BE REPLACED FOR SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236512July 31, 2008
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
2002 CHEVROLET IMPALA LS - SECURITY/PASSLOCK SYSTEM PROBLEM - SUMMER 2007 - TOOK IN TO CHEVROLET DEALER (SINCE OUT OF BUSINESS - PALM BAY CHEVROLET IN FLORIDA) BECAUSE SECURITY LIGHT WOULD COME ON AT TIMES, EVENTUALLY DISABLING CAR FOR SHORT PERIODS OF TIME. FIRST REPAIR, BCM REPLACED - SAME ISSUE TWO MONTHS LATER - IGNITION CYLINDER REPLACED - TWO MONTHS LATER, SECURITY LIGHT WOULD COME ON AGAIN. DEALERSHIP OUT OF BUSINESS THAT DID TWO ORIGINAL REPAIRS FOR 1200.00 - TODAY, SECURITY LIGHT WAS FLASHING AND CAR WOULD NOT START. LOOKING ONLINE, THIS IS A VERY COMMON ISSUE WITH IMPALAS FROM 2000 - 2005 - WHY IS THERE NO RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236179July 28, 2008
EXTERIOR LIGHTING
2002 IMPALA TURN SIGNALS WORK AT TIMES AND THEN DON'T WORK. I FOUND THAT PRESSING THE HAZARD SWITCH SEVERAL TIMES DID WORK BUT ONLY FOR A SHORT WHILE UNTIL IT HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235935July 27, 2008
ELECTRICAL SYSTEM
INITIALLY STARTED WITH THE ENGINE NOT TURNING OVER. FULL BATTERY POWER, PUT CAR IN N TO START, NOTHING. PUT CAR IN EMERGENCY PARK TO START AND IT DID. THIS HAPPENED REPEATEDLY, WITH NO WARNING. NOW THE CAR STARTS EVERY TIME. THE PROBLEM NOW IS INTERIOR/EXTERIOR LIGHTS FLASH LIKE STROBE LIGHTS EVERY TIME I START MY CAR TILL THE TIME I TURN IT OFF, SO I CAN'T DRIVE AT NIGHT. THE "SECURITY" LIGHT PASS LOCK ISSUE INTERFERES WITH THE A/C COMPRESSOR AND WILL BLOW HOT AIR. A CONSTANT CLICKING FROM THE RELAYS IN THE PASSENGER SIDE FUSE BOX. WHY IS IT MANY GM DEALERSHIPS ACROSS THE COUNTRY CANNOT DIAGNOSE THIS WHEN CONSUMERS HAVE BROUGHT IN THE VEHICLE FOR ASSESSMENT. CHECK OUT THE WEBSITE OF CARCOMPLAINTS.COM FOR MORE OF THE SAME ISSUE. FELLOW IMPALA OWNERS; LETS FILE CLASS ACTION LAW SUIT AGAIN GM TO GET THIS RESOLVED. BUT SADLY IT WILL TAKE ONE DEATH OR MORE FOR ANY ACTION FROM GM. "THE AMERICAN WAY IS LETS DO SOMETHING AFTER THE FACT AND NOT BE PROACTIVE TO PREVENT". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235259July 22, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA LS. WHILE WAITING IN A LINE, THE CONTACT TURNED OFF THE VEHICLE AND IT WOULD NOT RESTART. THE VEHICLE HAD TO BE TOWED TO A MECHANIC AND THEY FOUND NO FAILURES. THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO THE PASS LOCK. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235235July 21, 2008
ELECTRICAL SYSTEM
AT RANDOM TIMES, THE CAR WILL NOT START WHEN THE IGNITION IS TURNED. THERE IS NO RESPONSE FROM MOTOR AT ALL. THE SECURITY LIGHT WILL FLASH ON THE INFORMATION CENTER DISPLAY WHEN THIS HAPPENS. AFTER WAITING 10-20 MINUTES THE CAR WILL START. THE FIRST INCIDENT OCCURRED ABOUT 1 YEAR AGO AND HAS BEEN OCCURRING AT RANDOM TIMES EVER SINCE. VEHICLE WAS TAKEN TO A GM DEALER SERVICE DEPARTMENT AFTER THE FIRST TIME IT OCCURRED AND THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. SINCE THEN I HAVE NOTICED THAT THE FAN FOR THE HVAC SYSTEM WILL NOT WORK AT TIMES AND THE SECURITY LIGHT AND OTHER LIGHTS WILL APPEAR ON THE INFORMATION CENTER DISPLAY AT RANDOM TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234695July 17, 2008
ELECTRICAL SYSTEM
I OWN A 2002 CHEVY IMPALA. ON 5/20/05 THE SECURITY LIGHT STARTED COMING ON AND WOULD REMAIN ON. THE SECURITY LIGHT CONTINUED TO COME ON AND NOW THE CAR WOULD NOT START. IT WOULD TAKE 10-30MINUTES BEFORE I COULD START THE CAR. I TOOK THE CAR TO A DEALERSHIP AND THEY REPLACED THE IGNITION CYLINDER. ON 6/15/05 THE SAME EXACT PROBLEM STARTED UP AGAIN. THIS TIME THE DEALERSHIP INSTALLED A NEW STARTER. ON 7/16/05 SAME PROBLEM AROSE AGAIN WITH SECURITY LIGHT. A DIAGNOSTIC WAS DONE AND CODES CAME UP FROM A NOTICE FROM GM (8/04). THE CODE #'S WERE B2958 AND B2960. THE CODE SAID TO REPAIR POOR TERMINAL CONNECTIONS AT BODY CONTROL MODULE. THE SECURITY LIGHT CONTINUES TO COME ON AND CAR DOES NOT START. THIS CONTINUES ON/OFF FROM 9/11/05-11/28/05. ON 11/28/05 THE IGNITION LOCK/SENSOR IS REPLACED AND THE PCM IS REPROGRAMMED. AND I AM GIVEN A NEW KEY. LOOKS LIKE AT THE MOMENT THE PROBLEM IS SOLVED. WELL TODAY 7/17/08 I NOTICE THAT THE SECURITY LIGHT IS BACK ON AND I BEGIN TO CRINGE BECAUSE OF WHAT I WENT THROUGH IN 05'. I GET ONLINE TO SEE IF ANYONE ELSE IS EXPERIENCING THE SAME PROBLEM AND I WAS SHOCKED TO SEE THE # OF COMPLAINTS FROM DISGRUNTLED CUSTOMERS ABOUT THIS SECURITY LIGHT. THIS IS AN OUTRAGE! GM BY NOW IS WELL AWARE OF THE PROBLEM WITH THIS SECURITY LIGHT GOING ON. IT WOULD SEEM TO ME THAT THERE WOULD HAVE BEEN A RECALL NOTICE GOING OUT TO CHEVY IMPALA OWNERS. I HAVE CONTACTED GM. MY COMPLAINT IS ON FILE. I HAVE 2 FILE #'S. ONE FOR IN 2005--# [XXX] AND A NEW ONE JUST STARTED TODAY (7/17/08)--#-[XXX]. PLEASE GOOGLE CHEVY IMPALA AND SECURITY LIGHT PROBLEM AND SEE THE LIST OF COMPLAINTS THAT COME UP. THIS IS AN ABSOLUTE DISGRACE! I FEEL THAT THIS IS SOMETHING THAT NEEDS TO BE LOOKED INTO ASAP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233929July 9, 2008
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 CHEVROLET IMPALA WITH BAD INTAKE MANIFOLD GASKET AND BRAKES. CONSUMER WAS INFORMED THAT THE INTAKE MANIFOLD GASKET LEAK IS A COMMON PROBLEM IN THESE VEHICLES. BRAKES HAVE BEEN REPLACED THREE TIMES. HE STATES THAT THIS IS ALSO A COMMON PROBLEM. *KB THE CONSUMER STATED THE ROTORS WERE WARPED. THE ENGINE AND RADIATOR WERE REPLACED DUE TO A LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232551June 27, 2008
EQUIPMENT
ABS LIGHT COMES ON FREQUENTLY AND WHEN BRAKES ARE APPLIED, IT FEELS EXTREMELY UNSAFE. BRAKES EITHER DO NOT RESPOND OR SKID WHEN ATTEMPTING TO STOP. AFRAID TO DRIVE VEHICLE. HAD MECHANICS CHECK VEHICLE AND ISSUE CANNOT BE IDENTIFIED FROM FAILURE CODES. APPEARS WIRING MAY BE DAMAGED AND WILL COST QUITE A BIT TO REPAIR. MECHANICS UNSURE THIS WILL SOLVE IT. DON'T WANT TO SELL VEHICLE AS IT WILL MAKE IT SOMEONE ELSE'S PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232286June 25, 2008
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHEN THE VEHICLE IS TURNED OFF, THE SECURITY LIGHT ON THE INSTRUMENT PANEL INTERMITTENTLY REMAINS ILLUMINATED. ON ONE OCCASION, THIS PREVENTED THE VEHICLE FROM RESTARTING. AFTER TEN MINUTES OF TURNING THE VEHICLE ON AND OFF AND SHIFTING FROM PARK INTO NEUTRAL, IT FINALLY STARTED. THE CONTACT BELIEVES THAT THE FAILURE WILL RECUR. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 96,000 AND FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232313June 25, 2008
ELECTRICAL SYSTEM
WHEN THE CAR STARTS, SECURITY LIGHT APPEARS ON DASH, A/C MALFUNCTIONS, TRUNK OPENS AUTOMATICALLY, RADIO DISPLAYS "LOCKED OUT" MESSAGE, LIGHTS FLICKER OFF AND ON, QUICK CLICKING SOUND ON PASSENGER SIDE OF DASHBOARD. THE CAR HAS A 50/50 CHANCE OF STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231242June 16, 2008
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
MY PASSLOCK SYSTEM HAS FAILED. SHUTS THE FUEL OFF. 2002 CHEVROLET IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229622June 2, 2008
ENGINE AND ENGINE COOLING
2002 IMPALA - SOMETIMES FAILS TO START, SECURITY LIGHT COMES ON. INTERMITTENT AS TO HOW OFTEN..SOMETIMES ONCE EVERY COUPLE OF DAYS SOMETIMES 1 EVERY WEEK. MULTIPLE DEALERS WANT TO CHARGE $300-$1000 TO REPLACE BCM WHICH AFTER RESEARCHING DOES NOT GUARANTEE TO FIX PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229203May 29, 2008
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE TRAVELING TO JACKSON, FL., THE CONTACT WAS STOPPED BY A POLICE OFFICER AND WAS INFORMED THAT HER HEADLIGHT WAS FLICKERING. SHE TOOK THE VEHICLE TO A LOCAL DEALER IN FLORIDA AND THEY INFORMED HER THAT THE ENTIRE HEADLIGHT HOUSING ON BOTH SIDES OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE IS OUT OF WARRANTY; THEREFORE, THE REPAIRS WOULD COST $1,000. THE CONTACT COULD NOT PROVIDE THE FAILURE MILEAGE; HOWEVER, SHE NOTICED THAT THE FAILURE HAS WORSENED OVER THE PAST THREE YEARS. THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228258May 20, 2008
EXTERIOR LIGHTING:HEADLIGHTS, EQUIPMENT:ELECTRICAL, EQUIPMENT
I HAVE A 2002 CHEVY IMPALA LS AS OF 05-16-08 THE HEADLIGHTS BLINK ON AND OFF. ON 05-18-08 THEY WENT COMPLETELY OUT WHILE DRIVING AT NIGHT. THE FOLLOWING EVENING I ONLY HAVE HIGH BEAM LIGHTS, NO LOW BEAM. I CAN DRIVE IN LOW LIGHT OR DARK CONDITIONS. LOCAL MECHANIC STATED IT WAS THE MULTI SWITCH ON THE STEERING COLUMN AND THE PART WAS $300-$400 DOLLARS. HE STATED THAT HE HAS HAD MANY IMPALA CUSTOMERS WITH THE SAME ISSUE AND HE STATED THAT IT SHOULD BE A RECALL DUE TO THE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228280May 20, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 55 MPH, THE VEHICLE VIBRATED EXCESSIVELY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND A TECHNICIAN RESURFACED THE BRAKE ROTORS. TWO YEARS LATER, THE FAILURE RECURRED. THE VEHICLE HAS NOT BEEN REPAIRED BECAUSE HE WAS NOT PROVIDED WITH A SUFFICIENT EXPLANATION AS TO WHY THE ROTORS INTERMITTENTLY FAILED. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 24,009 AND CURRENT MILEAGE IS 42,363. UPDATED 06/09/08 *BF THE ROTORS WERE WARPED. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228183May 19, 2008
EXTERIOR LIGHTING:TURN SIGNAL
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. SIX MONTHS AGO, WHILE DRIVING AT ANY SPEED, THE CONTACT OBSERVED THAT THE TURN SIGNAL CONTROL MECHANISM FAILED. THE TURN SIGNALS DO NOT WORK ON A CONSISTENT BASIS AND WAS A SAFETY CONCERN. WHILE MAKING A TURN IN TRAFFIC, THE TURN SIGNALS DO NOT ALWAYS WORK PROPERLY. THE FAILURE IS AN ONGOING OCCURRENCE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227973May 16, 2008
ELECTRICAL SYSTEM
20002 CHEVROLET IMPALA, FREQUENTLY DOES NOT START ABOUT ONE IN EVERY TEN TRIES. I HAVE TAKEN IT TO TWO DIFFERENT MECHANICS ONE SAID COULD FIND NOTHING THE SECOND TIME I LEFT IT AT THE GARAGE FOR A WEEK AND A HALF BEFORE IT WOULDN'T START FOR THE MECHANIC. HE CHECKED THE CODES AND THEY SAID IT NEED A NEW IGNITION SWITCH. I AM RELUCTANT TO INSTALL A NEW SWITCH BECAUSE OF ALL OF THE COMPLAINTS WITH THIS YEAR AND MODEL CAR AND IN MANY CASES A NEW SWITCH AND COMPUTER DID NOT CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226785May 6, 2008
EXTERIOR LIGHTING
SUDDENLY BLINKER LIGHTS WOULD NOT WORK, IF YOU MOVE OR USE THE HAZARD LIGHT SWITCH THE BLINKER LIGHTS WILL START TO WORK, SOMETIMES. YOU HAVE TO CONSTANTLY JIGGLE OR MOVE THE HAZARD LIGHT SWITCH FOR THE BLINKER LIGHTS TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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