Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10262350March 18, 2009
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHEN THE VEHICLE WAS STARTED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. THE CONTACT WAS SLIGHTLY INJURED DURING THE DEPLOYMENT. THE INSURANCE COMPANY TOOK THE VEHICLE TO THE DEALER TO BE INSPECTED BY A GM ENGINEER. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED AND THE VEHICLE IS WAITING TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT A FIELD TECHNICIAN WOULD COME OUT TO INSPECT THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 77,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10261897March 15, 2009
EXTERIOR LIGHTING
I HAVE A 2002 IMPALA AND THE SAME PROBLEM AS EVERYONE ELSE. MY BLINKERS WILL RANDOMLY STOP WORKING. WHEN I PUSH THE HAZARD LIGHTS ON AND OFF 3 OR 4 TIMES THE BLINKERS START TO WORK AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261707March 13, 2009
ELECTRICAL SYSTEM
THIS IS A PASS-LOCK PROBLEM. RANDOMLY THE PASS-LOCK SYSTEM ON THE 2002 CHEVY IMPALA I OWN WILL NOT ALLOW THE CAR TO START. I WAIT 15 MINUTES AND THE CAR STARTS. MY UNDERSTANDING IS THAT THIS IS A COMMON PROBLEM WITH THE CHEVY IMPALA AND IT CAUSES ME LOTS OF PROBLEMS. I AM LATE FOR WORK, LATE PICKING UP PEOPLE, SOMETIMES IT HAPPENS WHEN I RUN ERRANDS SO I HAVE TO SIT IN THE PARKING LOT AND WAIT FOR IT TO RESET. A HUGE WASTE OF MY TIME. THE REASON WHY I AM WRITING TODAY IS THAT IT JUST HAPPENED THIS MORNING AND I HAVE FINALLY REACHED THE END OF MY ROPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260737March 4, 2009
ELECTRICAL SYSTEM
THERE WERE NO EVENTS THAT LEAD TO THIS FAILURE. WITH ALL FUSES OPERATIONAL, I DO NOT HAVE ANY DASHLIGHTS ILLUMINATED AT NIGHT. I HAVE TO USE MY CELL PHONE LIGHT TO PLACE OVER MY SPEEDOMETER CLUSTER PANEL TO VIEW MY SPEED, GAS LEVELS AND ANY WARNING LIGHTS. THIS HAS BEEN ONGOING FOR A LITTLE OVER A YEAR. WHEN MY DAYTIME RUNNING LIGHTS ARE ON, THEY BLINK CONSTANTLY AND OTHER DRIVERS THINK I AM EXPERIENCING AN EMERGENCY. IF I USE MY INTERIOR LIGHTS, THEY FLASH LIKE I AM TRYING TO SIGNAL FOR HELP. SAME IF I OPEN THE VISOR TO USE THE LIGHTED MIRROR. I HAVE NOT HAD THIS REPAIRED SINCE GM WILL NOT GUARANTEE A RESOLUTION WITH A REPAIR. I CANNOT AFFORD TO KEEP GIVING MONEY TO GM DEALERSHIPS WITHOUT A REPAIR. THIS IS VERY DANGEROUS FOR ME AT NIGHT, I CANNOT USE MY CRUISE CONTROL EVERYWHERE. MY TRACTION CONTROL WILL NOT DISENGAGE EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260570March 3, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TWO REAR BRAKES WERE RUSTED AND WORN DOWN TO THE POINT THAT ONLY HALF OF THE BRAKE SHOES WERE USED. THE ROTORS AND BRAKES WERE REPLACED. A FEW MONTHS AFTER THE REPAIRS, HE HEARD A NOISE AND NOTICED THAT THE TWO FRONT BRAKE SHOES HAD SPLIT INTO TWO PIECES. THE TWO FRONT BRAKES, ROTORS, AND BRAKE SHOES WERE ALL REPLACED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260462March 2, 2009
EXTERIOR LIGHTING, VISIBILITY
BOUGHT THE CAR FROM A RELATIVE. HAS HAD THE PROBLEM THE ENTIRE TIME I OWNED IT. I WAS TOLD TO JUST NEVER USE THE HIGH BEAMS. THEY DON'T STAY ON ANYWAY. I RECENTLY SPOKE TO A CHEVROLET MECHANIC THAT STATED THAT ALMOST ALL IMPALAS THAT COME IN ON TRADE HAVE A DEFECTIVE HEADLIGHT DIMMER SWITCH. $300-400 REPAIR. I HAVE NO HIGH BEAMS. SWITCH HAS BEEN BAD ENTIRE TIME. BUT IF EVERY IMPALA THAT COMES INTO THE DEALERSHIP HAS THIS ISSUE WHY IS THERE NO RECALL. I ASK EVERY IMPALA OWNER TO FILE A COMPLAINT. ESPECIALLY SINCE SOMETIMES THE LIGHTS JUST GO OUT, WHICH MAY CAUSE AN ACCIDENT. LETS GET THIS TAKEN CARE OF. ESPECIALLY SINCE GM KNOWS OF THE PROBLEM AND IS DOING NOTHING TO ADDRESS IT. ALSO HAVE THE PROBLEM WITH THE WIPERS GOING TO THE FULL UP POSITION WHEN TURNING THEM OFF. HEARD THIS IS ALSO A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260262February 27, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2002 CHEVY IMPALA - DID FINE THE FIRST YEAR OR SO. ENGINE LIGHT STARTED COMING ON. LONG STORY SHORT - BEEN HAVING TO MAKE SURE THERE'S ALWAYS ANTIFREEZE FOR YEARS NOW AND HOPING AND PRAYING I DON'T END UP ON THE SIDE OF THE ROAD. NOW I'M NOTICING HAVING TO ADD 1/2 TO 3/4 GALLON OF ANTIFREEZE EVERYDAY. TEMP LIGHT GOES OFF AND ON. ENGINE LIGHT WENT OFF WHICH WORRIES ME MORE THAN WHEN IT'S ON. NOW NOTICING ANTIFREEZE BURNING AFTER I HAVE DROVE IT A LITTLE WHILE. LEAVES ME A LITTLE PUDDLE NOW EACH NIGHT. SEEMS TO LOSE ANTIFREEZE MORE IN THE WINTER WHILE RUNNING THE HEATER THAN IT DOES IN THE SUMMER. TIRED OF STRESSING ABOUT THE POS!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259455February 20, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT WAS UNABLE TO START THE ENGINE AFTER SEVERAL ATTEMPTS. THE VEHICLE FINALLY STARTED FIFTEEN MINUTES LATER. SUDDENLY, THE SECURITY WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURES OCCURRED SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FAILURE WAS RELATED TO THE PASSLOCK SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 150,000 AND CURRENT MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259203February 18, 2009
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 75 MPH, THE CONTACT NOTICED THAT HER HEAD LAMPS DIMMED PERIODICALLY. THE DEALER INSPECTED THE VEHICLE AND DETERMINED THAT THE HEAD LIGHT MODULAR FAILED AND COULD BE REPAIRED AT THE COST OF $500. THE MANUFACTURER STATED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THERE WERE NO RECALLS. THE FAILURE OCCURRED WITHOUT WARNING AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 57,200 AND CURRENT MILEAGE WAS 57,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257893February 5, 2009
AIR BAGS
2002 CHEVY IMPALA AIR BAGS INADVERTENTLY DEPLOYED WHILE THE CONSUMER WAS PULLING OUT OF THE DRIVEWAY. *NJ THE CONSUMER SUFFERED MINOR INJURIES. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10256894January 29, 2009
VISIBILITY
MY 2002 CHEVROLET IMAPLA'S WINDSHIELD WIPER TRANSMISSION HAS FAILED. I BELIEVE THIS HAPPENS WHEN FREEZING RAIN OR EVEN A SMALL AMOUNT OF ICE OR SNOW ACCUMULATES ON THE WINDSHIELD AND ISN'T COMPLETELY CLEARED BEFORE TURNING THE WIPERS ON. NOW THE WINDSHIELD WIPERS DO NOT FUNCTION AND OBVIOUSLY THIS IS VERY DANGEROUS WHEN IT BEGINS TO RAIN OR SNOW AS ONE CANNOT SEE CLEARLY WHEN DRIVING. I HAVE HEARD THAT THIS IS A VERY COMMON PROBLEM ESPECIALLY FOR IMPALAS IN RECENT YEARS, SO I FEEL THAT THE PART SHOULD BE RECALLED. THIS HAS HAPPENED TO ME AT LEAST TWO OTHER TIMES, AND NOW A THIRD TIME WHERE I BELIEVE THE PART IS DAMAGED TO THE POINT WHERE IT MUST BE REPLACED. THE PREVIOUS TWO TIMES THE MECHANIC WAS ABLE TO RE-SET THE WIPERS FOR CHEAP, BUT THE MOST RECENT VISIT HE SAID IT WOULD NEED TO BE REPLACED. I HAVE NOT REPLACED THE PART YET AS I DO NOT TRAVEL FAR OR IN POOR WEATHER, BUT I WILL BE DOING SO IN THE VERY NEAR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256517January 27, 2009
ELECTRICAL SYSTEM
APPROXIMATELY 60K MILES, PASS LOCK LIGHT CAME ON. DEALER SAID IT WAS COMMON IN IMPALAS, WOULD COST $1500, NEEDED TO REPLACE COMPUTER MODULE WHICH RUNS THE ENTIRE VEHICLE. STARTED HAVING STARTING ISSUES, AIR BAG MALFUNCTIONS, POWER DOOR LOCKS NOT WORKING, WIPER & WINDOW MALFUNCTIONS, TRUNK OPENING ON ITS OWN, ETC. TOOK TO MECHANIC, SAID SAME AS DEALER, HAS SEEN A NUMBER OF IMPALAS WITH SIMILAR PROBLEM. CAR RANDOMLY DOES NOT START, AIRBAG MALFUNCTION, AND DOORS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256382January 26, 2009
ELECTRICAL SYSTEM
TRIED TO START MY CAR AND I THOUGHT SOMEONE WAS AFTER ME. WHEN I GOT IN THE CAR TO START IT, IT WOULDN'T START. LUCKILY NO ONE WAS THERE. MECHANIC SAID THAT THE TUMBLER IN THE KEY SYSTEM IS BAD AND THAT THIS IS A VERY COMMON PROBLEM FOR IMPALAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255550January 19, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I OWN A 2002 CHEVROLET IMPALA. ABOUT 2 WEEKS AGO, MY SON INFORMED ME THAT THE ENGINE IS LEAKING ENGINE COOLANT, ABOUT A 1/2 GALLON A WEEK. I FOUND OUT ABOUT THE DEX COOLANT LAWSUIT AFTER THE FILING DATE. I CONTACTED THE CHEVROLET DEALERSHIP WHERE I PURCHASED THE CAR. THE SALESMAN REFERRED ME TO THE SERVICE DEPARTMENT. I CONTACTED THE SERVICE DEPARTMENT AND THEY REFERRED ME TO THE LAWSUIT WEBSITE. (THIS IS WHERE I FOUND OUT THAT OCTOBER 27, 2008 WAS THE CUTOFF DATE FOR BEING INCLUDED IN THE LAWSUIT.) CHEVROLET SO FOR IS NOT STANDING BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255253January 15, 2009
EXTERIOR LIGHTING
2001-2002 CHEVY IMPALA HEADLIGHTS STOP WORKING WHEN CHANGING FROM LOW BEAM TO HIGH BEAM AT ANY TIME ALSO BURNING WIRE SMELL ON GOING PROBLEM WITH GM NEEDS TO BE RECALLED GM WANTS $700 TO FIX . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251644December 13, 2008
EXTERIOR LIGHTING
I HAVE A 2002 CHEVROLET IMPALA LS. BOUGHT USED IN 2005 HAD 72,000 MILES. IT NOW HAS 89,800 MILES. SINCE I HAVE HAD THE VEHICLE I HAVE HAD TO REPLACE THE BCM MODULE, REBUILT TRANSMISSION, REPLACE THE PCM MODULE, REPLACE ALL FOUR ROTORS ALONG WITH BRAKE PADS ALL AROUND, AND NOW MY LEFT TURN SIGNAL HAS STOPPED WORKING INTERMITTENTLY. THE RIGHT TURN SIGNAL WORKS FINE. WHEN THE LEFT TURN SIGNAL IS WORKING THE HAZARDS WORK FINE AS WELL, BUT WHEN THE LEFT ISN'T NEITHER DOES THE HAZARD LIGHTS. ALONG WITH THE PROBLEM IT DISENGAGES THE TRACTION CONTROL, WHICH THEREFORE DISENGAGES THE CRUISE CONTROL. I READ ON A FORUM THAT REPLACING THE HAZARD SWITCH WILL FIX THIS PROBLEM HOWEVER NOT MY CASE. I HAVE BEEN TOLD TO REPLACE THE TURN SIGNAL MODULE, BUT THE PART IS 299.99 PLUS LABOR OR THE DEALERSHIP TOLD ME THEY COULD TROUBLESHOOT THE PROBLEM, BUT AT ASTRONOMICAL LABOR CHARGES. FROM ALL THE FORUMS I'VE READ AND MY OWN PROBLEMS THE 2000-2002 IMPALAS ARE NOTHING, BUT GARBAGE! THIS WILL BE MY LAST AMERICAN MADE CAR! VERY VERY DISAPPOINTED CHEVROLET CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251304December 10, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT 10 MPH, THE TURN SIGNAL INDICATOR FAILED TO ILLUMINATE. THE FAILURE OCCURRED INTERMITTENTLY WHEN MAKING EITHER A LEFT OR RIGHT TURN. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE WOULD HAVE TO BE TAKEN TO THE DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 69,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251049December 8, 2008
EXTERIOR LIGHTING
HEADLIGHTS TURN COMPLETELY OFF WHILE DRIVING - MANIPULATING HI/LOW BEAM SWITCH TURNS THEM BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251051December 8, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SEATS
HEATED SEAT SHORTED OUT, CAUGHT FIRE, BURNED DRIVER. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10250940December 6, 2008
ENGINE AND ENGINE COOLING:ENGINE, AIR BAGS:SIDE/WINDOW, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
THE FIRST THING IS THAT I HAD TO REPLACE THE HEAD GASKET TWO TIME NOW IT IS LEAKING AGAIN INTO THE WATER RESERVOIR THEN I HAD TWO REPLACE THE MAIN CONTROL ( BCM ) AND ( PCM ) BY THE DEALERSHIP HA TO REPLACE THE STARTER AND THE WATER PUMP HAD TO RE PLACE TWO WINDOW MOTOR AND TWO WINDOW ELECTRONIC SWITCH THAT CONTROL EACH WINDOW THERE A LOT MORE BUT THIS ARE THE MORE IMPORTANCE ONES IT WOULD BE OKAY IF I GOT THIS CAR USED BUT I PAID FOR A NEW CAR SO I WOULD NOT HAVE THIS KIND OF BREAKDOWNS DOES GM STAND BEHIND THERE CAR OR WHAT !!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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