Chevrolet Impala Complaints (2004)

1,074 consumer complaints on file.

#11190613March 21, 2019
STEERING, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE ROAD THE CAR SHUTS OFF AND POWER STEERING STOPS WORKING. HAS HAPPENED SEVERAL TIMES, LUCKILY ONLY AT LOW SPEEDS SO FAR. I GOOGLED IT AND FOUND TONS OF PEOPLE SAYING THE EXACT SAME THING HAPPENED TO THEIR IMPALA. NOT COOL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170526January 17, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, FLAMES APPEARED UNDER THE HOOD. A POLICE REPORT WAS FILED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO HOBSON CHEVROLET BUICK GMC (655 W SOUTHVIEW DR, MARTINSVILLE, IN 46151, (765) 792-4476) WHERE IT WAS DETERMINED THAT THE FUEL LINE CAUSED THE FIRE; HOWEVER, THE CONTACT WAS NOT INFORMED OF WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11153712November 26, 2018
STEERING
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE AREA OF THE STEERING WHEEL WHILE TURNING IN EITHER DIRECTION. NHTSA CAMPAIGN NUMBERS: 09E005000 (STEERING) AND 08E063000 (STEERING) WERE REFERENCED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131140September 25, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
POWER STEERING HARD AND TRYING TO RUN HIIT CHANGED WATER PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098522May 29, 2018
EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE EXTERIOR HEADLIGHTS FAILED INDEPENDENTLY WHILE BEING OPERATED AT NIGHT. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093391May 11, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AFTER RELEASING THE BRAKE PEDAL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO SHIFT INTO THE CORRECT GEAR AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN ISSUE WITH THE CHEVROLET IMPALA'S TRANSMISSION. THE CONTACT STATED THAT HE ADJUSTED HIS DRIVING HABITS OVER THE YEARS DUE TO THE TRANSMISSION FAILURE. RECENTLY, WHILE PARKING IN THE DRIVEWAY, THE VEHICLE FAILED TO MOVE AS IT WAS PLACED IN NEUTRAL, LOW 1, AND THEN REVERSE. AFTER SEVERAL ATTEMPTS, WHILE IN REVERSE AND WITH THE ACCELERATOR PEDAL DEPRESSED, THE RPMS INCREASED, THE FRONT END JERKED, AND THE VEHICLE FINALLY REVERSED IN THE DRIVEWAY AND WAS PARKED. THE CONTACT PURCHASED TRANSMISSION FLUID, A GASKET, AND A FILTER AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO REPAIR THE TRANSMISSION. DURING THE REPAIR, PROCESS METAL SHAVINGS AND CHUNKS WERE FOUND IN THE TRANSMISSION. THE VEHICLE WAS DEEMED NON-DRIVABLE AND WAS PARKED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-4151643491. THE LOCAL DEALER (FOX AUTO GROUP, 150 ROBERT DANN DR, PAINTED POST, NY 14870, (607) 937-5431) WAS CALLED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE CONTACT ASKED THE DEALER IF HE COULD STAY WITH THE VEHICLE DURING THE DIAGNOSTIC TEST AND WAS INFORMED THAT HE COULD NOT; THEREFORE, THE CONTACT CANCELLED THE APPOINTMENT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078646March 12, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND MADE A GRINDING NOISE WHEN IT WAS DEPRESSED. THE DEALER (BILLION AUTO BUICK GMC, 600 W 41ST ST, SIOUX FALLS, SD 57105, (605) 309-0975) WAS UNABLE TO REPAIR THE VEHICLE. THE VEHICLE WAS DIAGNOSED BY MORE THAN ONE INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS EXCLUDED FROM NTHSA CAMPAIGN NUMBER: 04V287000 (SERVICE BRAKES, HYDRAULIC). THERE WERE ELEVEN TSBS ON THE BRAKES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075330February 27, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
TRANMISSON, EVAP, EVAPORRATIVE EMISSION CONTROL SYSTEM LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025043September 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. AT VARIOUS TIMES, THE IGNITION FAILED TO START WITHOUT WARNING. THE CONTACT ATTEMPTED TO TURN THE IGNITION SWITCH FOR ALMOST AN HOUR. IN ADDITION, THE CONTACT HAD DIFFICULTY INSERTING THE KEY IN THE IGNITION. THE CONTACT ALSO STATED THAT THE IGNITION SWITCH POSITION WOULD BE TURNED OR THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FELDMAN CHEVROLET OF NOVI, 42355 GRAND RIVER AVE, NOVI, MI, 48375) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE KEY PAD WAS PREVIOUSLY REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019047August 23, 2017
ELECTRICAL SYSTEM
I CALLED CHEVROLET CUSTOMER SERVICE ABOUT A RECALL ON THE CAR. I EXPLAINED THE PROBLEM WITH THE IGNITION SWITCH AND I WERE TOLD IT WAS COVERED UNDER THE RECALL #14V400000 ELECTRICAL SYSTEM: IGNITION. THEY HAD IT TOWED TO A CHEVROLET SERVICE PLACE TO BE FIXED. I RECEIVED A CALL THAT THE PROBLEM WAS NOT COVERED UNDER THE RECALL AND I WAS RESPONSIBLE FOR ALL CHARGES OF THE WORK DONE ON THE VEHICLE. A KEY WAS MADE UNDER THE RECALL AND THE IGNITION KEY LOCK CYLINDER WAS NOT REPLACED. I PAID THE BILL AND HAD IT TOWED BACK. THE MAN THAT DELIVERED IT PUT THE KEY IN THE IGNITION AND IT WOULD NOT COME OUT OR TURN. I DO NOT FEEL I SHOULD BE RESPONSIBLE FOR CHARGES AND THEY NEEDED TO CHANGE THE IGNITION KEY LOCK CYLINDER. THE CAR WAS IN THE DRIVEWAY AND WHEN A PERSON WENT TO START THE CAR THE KEY WOULD NOT TURN AND WOULD NOT COME OUT OF THE IGNITION SWITCH. RESULTING IN THE VEHICLE COULDN'T BE STARTED. I FEEL THIS WHOLE RECALL WAS HANDLED IMPROPERLY AND I SHOULD NOT HAVE HAD TO BE RESPONSIBLE FOR CHARGES. THE FRUSTRATION OF HOW IT WAS HANDLED I FEEL THEY NEEDED TO BE MORE PROFESSIONAL ABOUT THE WAY THEY HANDLED THIS RECALL BEFORE THEY TOWED THE VEHICLE TO A SERVICE PLACE AND THEN MAKE ME RESPONSIBLE FOR CHARGES OF WORK DONE ON THE VEHICLE AND TOWING VEHICLE BACK NOT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012443August 2, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE IGNITION KEY BECAME STUCK IN THE VEHICLE. THE VEHICLE WAS TOWED TO FIVE STAR CHEVROLET OF CARROLLTON, TEXAS LOCATED AT 1735 SOUTH INTERSTATE 35 EAST CARROLLTON, TEXAS, 75006. THE DEALER STATED THAT THERE WAS NOTHING THAT COULD BE DONE AND THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) BY THE DEALER PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993407June 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO BEING REPAIRED AT THE DEALER (PETE MOORE AUTOMOTIVE, 103 AND 106 NEW WARRINGTON RD PENSACOLA, FL 32506 850-456-7000, EXT 466) PER NHTSA CAMPAIGN NUMBERS: 15V701000 (ENGINE AND ENGINE COOLING) AND 15V201000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNCERTAIN IF THE REPAIR CAUSED A FAILURE WHEN THE PARTS WERE REPLACED. THE CONTACT FELT THAT THE OEM PARTS MAY HAVE FAILED AND THAT THE MANUFACTURER NEEDED TO PROVIDE A SOLUTION TO THE DEALER TO REPAIR THE VEHICLE. THE CONTACT WAS UNABLE TO PREVENT AN INTERNAL OIL LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR GASKETS WERE LEAKING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992476May 31, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TURN SIGNALS DO NOT OPERA RATE ALL THE TIME, WHEN THEY FAIL HITTING THE HAZARD LIGHTS BUTTON SEAMS TO MAKE THEM OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992185May 30, 2017
ENGINE
WHEN TRYING TO START MY VEHICLE, THE SECURITY LIGHT COMES ON AND THE VEHICLE WILL NOT START FOR 10 MINUTES. THIS OCCURS ON A WEEKLY BASIS AND OCCURS IN MANY LOCATIONS. SOME OF THE LOCATIONS INCLUDE VERY RURAL AREAS WITH NO PHONE SIGNAL, DURING HIGH TEMPERATURE DAYS WHEN A CHILD IS PRESENT IN THE VEHICLE. TEN MINUTES IS A LONG TIME TO SIT WITH NO COOLING AVAILABLE AND NO ABILITY TO CONTACT ANYONE. THIS OCCURS WITH NO WARNING AND NO CERTAIN WEATHER. GMC IS AWARE OF THE PASSCODE/PASSKEY FAILURES BUT HAS REFUSED TO RECALL SUCH MALFUNCTIONS, EVEN THOUGH IT AFFECTS THOUSANDS OF VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986201May 17, 2017
UNKNOWN OR OTHER
DID YOU KNOW THE RECALL ON THE IGNITION KEY FIX HAD ONLY A ONE YEAR WARRANTY? THEY FILLED THE SLOT WITH TWO PLASTIC HALVES THAT SNAPPED TOGETHER AND KEPT THE KEY RING CENTERED SO IT WOULD NOT TURN OFF THE IGNITION IF YOU HIT A BUMP. MY KEY CAME APART AND I CAN NOT GET IT TO SNAP BACK TOGETHER. THE DEALER SAYS THE WARRANTY IS EXPIRED AND SUGGESTED I GLUE THEM ON THE KEY. HAS THIS HAPPENED TO ANY ONE ELSE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986119May 17, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHEN BACKING OUT OF THE DRIVE WAY AND GO TO ACCELERATE THE ABS/TRACTION CONTROL ENGAGES AND CAUSES THE CAR TO STOP. IT ALSO HAPPENS ON THE ROAD ONCE U COME TO A STOP AND OR STOP AND TURN ONTO A STREET OR HIGHWAY. ALMOST GOT REAR ENDED A FEW TIMES. I READ ONLINE AT ITS HAPPENING ALOT TO PEOPLE ALL OVER. THIS PROBLEM IS CONSTANT EVER SINCE I BOUGHT THE CAR. PREVIOUS OWER ADVISED ME OF THE PROBLEM AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984467May 9, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL, WHEELS
TURNED ON MY CAR STARTED PUSHING ON THE GAS MY CAR MADE A WEIRD VIBRATION TYPE SOUND. CAME UP ON MESSAGE BOARD TRACTION CONTROL AFTER A COUPLE TIMES OF IT DOING THAT, THE ABS AND TAX LIGHT COME ON AND ON THE MESSAGE WINDOW IT SAYS SYSTEM TRACTION SERVICE. IT KINDA FREAKED ME OUT CAUSE I WAS STOPPED AT A RED LIGHT WENT TO GO HIT THE GAS AND IT SAID TRACTION CONTROL AND I MOVED A LITTLE THAN I HAD TO LET GO OF GAS THEN TRY AGAIN. ALSO HAVE HAD A COUPLE INCIDENTS WHERE I GO TO BREAK AND IT MAKES A VIBRATION FEELING ON THE BRAKE AND BRINGS UP TRACTION CONTROL AGAIN. REALLY WOULD LIKE THIS CHECKED OUT VERY CONCERNED. DON'T WANT TO GET IN AN ACCIDENT CAUSE MY CAR FAILS TO TAKE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984528May 9, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SHIFTER GOES ALL THE WAY TO PARK BUT THEY KEY WILL NOT TURN TO THE OFF POSITION SO YOU CANT REMOVE THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984339May 8, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR SHIFTER FAILED TO SHIFT INTO ALL GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND CLUTCH ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THERE WAS A DELAY WHEN SHIFTING INTO GEAR. ALSO, THE VEHICLE WOULD JERK WHEN SHIFTED INTO DRIVE AND THE PASSING GEAR WOULD GET ROUGH GOING IN AND OUT OF GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 134,273.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971530April 9, 2017
UNKNOWN OR OTHER
I HAVE HAD MANY PROBLEMS WITH MY CAR STARTING TO DUE A SECURITY GLITCH. FOR THE PAST FEW YEARS MANY TIMES MY CAR WILL NOT START BECAUSE IT TECHNICALLY THINKS I'M TRYING TO BREAK INTO MY OWN CAR. THE SECURITY LIGHT STARTS BLINKING AND WHEN I TURN THE IGNITION IT DOESN'T START. I HAVE TO TURN THE KEY TO 'ON' ON THE IGNITION AND SIT FOR ABOUT 10 OR SOMETIMES 20 MINUTES UNTIL THE CAR STARTS. THIS HAS BEEN VERY FRUSTRATING SITUATION FOR ME AND DEPENDING ON THE SITUATION I'M IN IT ALSO COULD BE DANGEROUS. I'VE SEEN MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM WITH CHEVY IMPALAS IN GENERAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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