Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10551458November 7, 2013
ELECTRICAL SYSTEM
YOU NEVER KNOW IF THE CAR WILL START. WILL START 30 TIMES THEN NOTHING. WAITING ABOUT 10 MINUTES AND STARTS. CAN NOT TRUST IT TO START AND NOT LEAVE YOU STRANDED.THE FOLLOWING LINK HAS 218+ OTHERS WITH SAME PROBLEM. HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/IMPALA/2002/ELECTRICAL/PASSLOCK_PROBLEM_WONT_START_AND_SECURITY_LIGHT_IS_ON.SHTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550880November 4, 2013
ELECTRICAL SYSTEM
THE PASSLOCK SECURITY SYSTEM IN MY CAR DISABLES MY FUEL AND MY STARTER. I HAVE BEEN STUCK PLACES BEFORE BECAUSE THE CAR WON'T START. THE SECURITY MESSAGE IS ON AND SO IS THE BATTERY ALONG WITH SERVICE VEHICLE SOON. THE CAR WILL NOT START AND HASN'T FOR MONTHS NOW. I AM VERY UPSET, MY RADIO SAYS LOCKED AND I HAVE TRIED EVERYTHING TO GET MY CAR TO START. IT WILL LEAVE ME STRANDED AT SOME POINT IF IT STARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550426October 31, 2013
ELECTRICAL SYSTEM, ENGINE
FACTORY INSTALLED SECURITY SYSTEM WON'T LET ME START THE CAR, I HAVE TO WAIT ANYWHERE FROM 15-45 MINUTES BEFORE IT STARTS, AND THAT IS NOT SAFE TO BE STRANDED WITH THE FAMILY. I'M NOT THE FIRST PERSON WITH THIS PROBLEM, AND I HOPE YOU CAN DO SOMETHING TO HELP ME SOLVE IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543083September 11, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT WAS ABLE TO MOVE OFF THE ROADWAY AND CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. NO ONE WAS INJURED. THE FIRE DEPARTMENT DID NOT STATE WHAT CAUSED THE FIRE. AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 09V116000 (ENGINE AND ENGINE COOLING) AND CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT BY LAW, THEY WERE NOT RESPONSIBLE TO REMEDY THE VEHICLE DUE TO THE AGE OF THE VEHICLE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10536258August 20, 2013
ELECTRICAL SYSTEM
I OWN A 2002 CHEVROLET IMPALA. WHILE I WAS DRIVING 50 MPH, THE HEADLIGHTS MALFUNCTIONED WHEN SWITCHING FROM LOW BEAMS TO HIGH BEAMS. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. NEXT THE CAR DOORS WOULD NOT LOCK. ORDERED NEW BODY CONTROL MODULE AND HAD IT PUT IN AND REPROGRAMMED AT DEALER. WORKED FOR A WEEK AND WHILE IN DRIVE THRU AND SHUT CAR OFF WHEN TRIED TO RESTART CAR IT WOULD NOT RESTART BUT START THROWING A BUNCH OF CODES. SAT FOR AWHILE FOUND SECOND SET OF KEYS PUT IT IN AND IT STARTED. APPARENTLY THE SECURITY SYSTEM WOULD NOT RECOGNIZE THE KEY WHEN IT WAS INSERTED INTO THE IGNITION. THIS LOCKED THE CONTACT IN THE VEHICLE AND PREVENTED IT FROM STARTING. THE VEHICLE IS NOW IN THE SHOP. I HAVE FOUND OVER 1,000 COMPLAINTS OF THE SAME NATURE WITH THIS CAR. IN 2004 I HAD NEW HEAD GASKETS PUT ON DUE TO THE COOLANT AND WAS SUPPOSE TO RECOUP SOME MONEY. I PUT IN CLAIM AND NEVER HEARD ANYTHING. NOW TURN SIGNALS WORK INTERMEDIATELY. THIS IS A VERY COMMON ISSUE WITH IMPALAS. VERY DANGEROUS WHEN I SIGNAL I DON'T KNOW IF IT IS GOING TO WORK. I HAVE ALMOST CAUSED MULTIPLE ACCIDENTS BECAUSE OF THIS ISSUE. I COMPLAINED MULTIPLE TIMES TO THE DEALER BUT THEY CLAIMED NOTHING WAS WRONG. AS SOON AS I HIT THE 100,000 MILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535692August 16, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HAZARD FLASHER SWITCH IS BAD. THE TURN SIGNALS WILL GO OUT INTERMITTENTLY. IF YOU PRESS THE HAZARD BUTTONS OVER AGAIN THE TURN SIGNALS WORK AGAIN. THIS HAS BEEN HAPPENING SINCE 2012 WHEN MY VEHICLE HAD 70,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535568August 15, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE COASTING, THE PASS LOCK SECURITY WARNING LAMP ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED A FEW TIMES BEFORE IT BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 111,500. UPDATED 9/17/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535373August 14, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE ABS WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO BRAKE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532242July 28, 2013
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
THE SERVICE TRACTION SYSTEM AND ABS LIGHT CAME ON INDICATING THE CAR HAD LOST THE ABS FUNCTION. ACCORDING TO THE DEALER THE HYDRAULIC BRAKE FUNCTION WAS SUPPOSED TO STILL WORK. HOWEVER, IF WHAT I EXPERIENCED RECENTLY USING THE HYDRAULIC FUNCTION IS SUPPOSED TO CONSOLE ME OR OFFER BRAKING SECURITY IT HASN'T LEADING ME TO HAVE MY BRAKES WORKED ON AT MIDAS. WHAT LED ME TO MIDAS WAS THE UNNERVING FEELING OF MY RIGHT FRONT BRAKE SHUDDERING AND GRABBING. THEY SAID THE FRONT BRAKES AND PADS WERE FINE BUT THEY DID DO THE REARS. I CALLED GM AND WAS TOLD THERE WAS NO RECALL ON THIS. I THEN WENT TO THE DEALER AND THEY STATED THEY HAD NO SERVICE BULLETIN ON THIS. SINCE THIS IS PART OF THE BRAKING SYSTEM I AM ASTONISHED THAT THIS PROBLEM HAS NOT BEEN RECALLED. I AM NOT THE ONLY CUSTOMER WITH THIS PROBLEM ACCORDING TO MY OWN INTERNET INVESTIGATING. ACCORDING TO CHEVY THIS PROBLEM COULD COST THOUSANDS. THE PROBLEM DOES NOT APPEAR MECHANICAL BUT ELECTRICAL INVOLVING THE ABS SENSORS AND/OR ECB MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531973July 26, 2013
ENGINE
THE VEHICLE STARTED SMOKING WHILE DRIVING DOWN THE HIGHWAY AT 65 MILES PER HOUR, IT LOST POWER. I PULLED OVER AND HAD THE VEHICLE TOWED TO A MECHANIC. THE MECHANIC SAID THAT THE PISTON BROKE, AND A PORTION OF THE PISTON FLEW THROUGH THE OIL PAN. THIS VEHICLE HAS BEEN VERY WELL MAINTAINED. THIS SHOULD NOT HAVE HAPPENED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10520263June 17, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT HE ATTEMPTED TO START THE VEHICLE AFTER BEING TURNED OFF FOR ONE WEEK AND THE ENGINE EXPLODED. THERE WERE NO INJURIES. A FIRE REPORT WAS PROVIDED BY THE FIRE DEPARTMENT. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 177,847.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10510760May 6, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
I PUT A NEW FUEL PRESSURE SENSOR IN AND NOW MY 02 IMPALA WONT START AND NOT GETTING ANY POWER TO FUEL PUMP NOW, WE ARE A CAR LOT AND THIS CAR HAS BEEN SITTING UNABLE TO START NOW FOR OVER 2 WEEKS, HAD MANY CERTIFIED MECHANICS FROM OUR AREA OBSERVE THE PROBLEM, INCLUDING 2 CERTIFIED CHEVROLET MECHANICS, AND NONE HAVE COME UP WITH A SOLUTION. JUST DON'T MAKE SENSE, I AM SURE CHEVROLET IS AWARE OF THE PROBLEM SO PLEASE LET ME KNOW WHAT THE PROBLEM IS SO I CAN HAVE IT REPAIRED SO WE CAN SELL THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509021April 21, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
INTAKE MANIFOLD LEAK, REPLACED THE ENGINE. INTERMEDIATE NO STARTS, VEHICLE CUTS OFF IN 5 MINS OF DRIVING, TURN SIGNALS WORKS SOMETIMES.. CAR IS DANGEROUS TO DRIVE AND I HAVE ALMOST HAD SEVERAL ACCIDENTS BECAUSE OF THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508952April 20, 2013
VISIBILITY/WIPER
GO TO START THE CAR, EVERYTHING APPEARS NORMAL, YOU TURN THE KEY AND NOTHING HAPPENS. THERE IS POWER TO EVERYTHING BUT DOES NOTHING WHEN YOU TURN THE KEY. NO CLICK OR CRANK SOUND AT ALL. HAPPENS OUT OF THE BLUE LEAVING YOU STRANDED. SOMETIMES IF YOU WAIT IT OUT ALL OF A SUDDEN IT WILL WORK LIKE NOTHING EVERY HAPPENED. VERY BAZAAR. MECHANICS UNABLE TO FIGURE IT OUT. THIS IS A CAR OUR DAUGHTER DRIVES AND HAS BEEN STRANDED ALONE AT NIGHT. THIS IS A SAFETY ISSUE. I GOGGLED THIS PROBLEM ONLINE AND FOUND HUNDREDS OF THE SAME COMPLAINT. THE OTHER PROBLEM IS THE WIPERS STAY IN UP POSITION ON THE WINDSHIELD WHEN YOUR TURN THEM OFF AFTER IT SNOWS. SEVERAL THOUSAND COMPLAINTS ABOUT THIS PROBLEM ON LINE AS WELL. CAUSES A VISIBILITY ISSUE.. VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505105March 30, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE CAR WILL NOT CRANK IMMEDIATELY. ONCE STARTED IF YOUR FOOT IS NOT ON THE GAS THE CAR WILL COMPLETELY SHUT OFF. CANNOT TAKE FOOT OFF THE GAS WHEN DRIVING OR SHIFTING GEARS OR IT STALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493294January 17, 2013
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED THE FUEL GAUGE READING FLUCTUATED FROM FULL TO EMPTY. THE FAILURE OCCURRED INTERMITTENTLY. ADDITIONALLY, THE HEADLIGHTS WOULD NOT ILLUMINATE WHEN THE CONTACT TURNED THE EXTERIOR SWITCH TO THE ON POSITION. THE CONTACT ALSO NOTICED THE MULTIFUNTION WINDOW SWITCH WOULD NOT OPERATE ANY OF THE WINDOWS WHEN THE EXTERIOR LIGHTING WAS NOT OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE SENDING UNIT RELAY WOULD HAVE TO BE REPLACED TO REPAIR THE FUEL GAUGE FAILURE. THE MULTI FUNCTION SWITCH WOULD HAVE TO BE REPLACED THE REPAIR THE ELECTRICAL FAILURE WITH THE EXTERIOR LIGHTING AND WINDOWS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489398December 20, 2012
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HORN BEGAN SOUNDING INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 239,281.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488016December 11, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 20 MPH, THE REAR WINDSHIELD SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO A WINDOW REPAIR SHOP WHERE THE MECHANIC REPLACED THE REAR WINDSHIELD. THE CONTACT STATED THAT THE DEFROSTER MAY HAVE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487249December 3, 2012
ELECTRICAL SYSTEM, ENGINE
SAFETY FLASHES ON DASHBOARD AND CAR WILL NOT START FOR 10 TO 15 MINUTES. IT HAPPENS TOTALLY AT RANDOM TIMES IN ALL KINDS OF WEATHER. DISCONNECTING THE BATTERY DOES NOT HELP NOR DOES RESETTING A FUSE WITH A KILL SWITCH. THIS IS A WIDELY KNOWN PROBLEM WHY ISN'T THERE A RECALL? I WAS TOLD FROM A DEALER IT WAS A COMPUTER ISSUE AND COULD BE FIXED FOR AROUND 1000 DOLLARS. I WANT TO BUY AMERICAN CARS BUT DO I HAVE TO SUFFER BECAUSE OF THIS CHOICE? WHAT AN AWFUL INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485838November 23, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG AND SECURITY WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS NOTIFIED AND STATED THAT THE FAILURE COULD HAVE BEEN THAT THE BCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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