Chevrolet Impala Complaints (2009)

824 consumer complaints on file.

#10995862June 19, 2017
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE, AIR BAGS:FRONTAL
MY AIR BAG ON THE DRIVER SIDE NEVER DEPLOY AND I HAVE BEEN HIT 2 TIMES WITHIN THE LAST YEAR .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995424June 15, 2017
AIR BAGS
I HAVE PROBLEM TRYING TO GET THE PASSENGER AIR BAG FIXED. THE LIGHT KEEPS COMING BACK ON AFTER THEY TRY TO FIX IT. A RECALL WAS DONE BUT THAT WAS ONLY TO TAPE WIRES AND LIGHT WAS STILL ON. THE CAR WAS NOT IN AS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995057June 14, 2017
ENGINE, AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING ON THE HIGHWAY, THE VEHICLE EXPERIENCED REDUCED ENGINE POWER AND STALLED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT EXPERIENCED A SIMILAR FAILURE THREE YEARS AGO. THE VEHICLE WAS TAKEN TO MCDERMOTT CHEVROLET WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ALSO TOOK THE VEHICLE TO THE SAME DEALER BECAUSE THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT BELIEVED THAT THE INDICATOR WAS ILLUMINATED DUE TO NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS, ELECTRICAL SYSTEM). THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS NOT DUE TO THE RECALL AND REFUSED TO PAY FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990648May 19, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT'S BOYFRIEND OWNS A 2009 CHEVROLET IMPALA. ON SEVERAL OCCASIONS, WHILE THE CONTACT WAS DRIVING HER BOYFRIEND'S VEHICLE AT NORMAL SPEEDS, THE VEHICLE INDEPENDENTLY SLOWED DOWN. THE CONTACT PULLED OVER TO RESTART THE VEHICLE. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED RAPIDLY AND THE TRACTION CONTROL INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990467May 18, 2017
AIR BAGS
WHEN STARTING , IT STATES SERVICE AIR BAG, THIS WILL THEN CLEAR BUT A FEW DAYS WEEK OR MONTH IT COMES BACK ON [SERVICE AIR BAG] IT RUNS FINE AND HAS 148000 MILES, I SEE THERE WAS A RECALL BECAUSE OF WIRE NOT CONNECTING WELL. WAS THIS RECALLED? IF SO I NEVER RECEIVED THE RECALL, THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984567May 9, 2017
ELECTRICAL SYSTEM
DRIVER DOOR DOES NOT ALWAYS UNLOCK WHEN PLACED IN PARK, WHEN USING THE UNCLOCK BUTTON OR KEY FOB. THE DOOR ALSO DOESN'T LOCK WHEN USING THE ELECTRIC BUTTON OR KEY FOB. THERE IS OFTEN THE NEED TO MANUALLY UNLOCK AND LOCK THE DOOR USING THE "STEM". MY CONCERN IS AND REMAINS TO BE THE NECESSITY TO QUICKLY EXIT IN AN EMERGENCY, SUCH AS A FIRE, ACCIDENT OR CAR JACKING. MOST WOULD PANIC AND NOT REACT QUICKLY ENOUGH TO MANUALLY DISABLE/ENGAGE THE LOCK. THIS HAS BEEN AN ONGOING AND LONG TERM PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984167May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
AFTER STARTING MY CAR AND PRESSING ON THE ACCELERATOR CAR STARTS TO JERK LIGHTS FLICKER AND THE MESSAGE SERVICE TRACTION CONTROL. THE CAR WILL SOMETIMES LOSE POWER. AND DOES THIS WHILE DRIVING AND WILL NOT ACCERERATE. I HAVE CHANGED THE ACCERATOR PETAL POSITIONING SENSOR AS WELL AS THE BATTERY. I DO NOT FEEL SAFE DRIVING THIS CARE WHATSOEVER. AND I'VE SEEN THAT MANY OTHER IMPALAS HAVE HAD THIS ISSUES. THIS HAS HAPPENED MANY TIMES. I SHOULD NOT HAVE TO PAY FOR REPAIRS WHEN THIS IS CLEARLY A MANUFACTURER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981486April 30, 2017
ELECTRICAL SYSTEM
KEY GETS STUCK IN IGNITION, RAP FUSE BLOWS, THEN WHEN INSERTING NEW RAP FUSE (10 AMP) IT SHORTS BEFORE THE FUSE CAN BE PLACED IN THE FUSE BOX. THIS SEEMS TO BE A COMMON PROBLEM IN MANY CHEVROLET VEHICLES. STATIONARY WHEN THIS HAPPENED (SHIFTING INTO PARK), ACCESSING ELECTRICAL FUSE BOX IS A SAFETY ISSUE (APPEARS TO BE SOMETHING LIVE THAT CAUSES THE NEW FUSE TO BLOW). SAFETY DUE TO INABILITY TO GET KEY OUT AND RESULTANT DEAD BATTERY, FAILURE TO START, ETC. THE SHORTING OF THE RAP FUSE AND THE RESULTANT INABILITY TO REMOVE THE KEY COULD TURN INTO A LARGER SAFETY ISSUE, GM SHOULD INVESTIGATE AND ISSUE A TSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981013April 27, 2017
VEHICLE SPEED CONTROL
WHILE ACCELERATING THE TRACTION CONTROL KICKS IN AND CANNOT ACCELERATE. THIS HAS HAPPENED WHILE BACKING UP, DRIVING STRAIGHT, AND TURNING. IT HAS MAINLY BEEN HAPPENING WHILE DRIVING IN THE CITY. WHEN I PUSH THE GAS PEDAL THE CAR DOESN'T MOVE. I HAVE ALMOST BEEN HIT BY OTHER VEHICLES WHILE STUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966909April 26, 2017
AIR BAGS
2009 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIR BAG WARNING LIGHT MALFUNCTION. *LD THE CONSUMER STATED THE PASSENGER AIR BAG WAS RECALLED. THE DRIVER'S SIDE AIR BAG BEGAN TO EXPERIENCE THE SAME FAILURE BUT, THERE WAS NO RECALL FOR IT. *JS UPDATED 11/07/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969057March 28, 2017
AIR BAGS
APPROX 2 WEEKS AFTER HAVING A RECALL REPAIR COMPLETED FOR PASSENGER PRESENCE SENSOR 36110, MY AIRBAG LIGHT IS ON. NOW THE DEALER WANTS TO CHARGE ME $250 TO CLEAN CONNECTORS. HOW WOULD THEY GET DIRTY? DLR SAYS THEY HAVE TO REMOVE BOTH FRONTS SEATS TO DO THIS REPAIR. I NEVER HAD AN AIRBAG LIGHT PRIOR TO THE RECALL REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968525March 26, 2017
ENGINE
VEHICLE SERVICED BY FIRESTONE COMPLETE AUTO CARE, NOVEMBER, DECEMBER 2016 VEHICLE WAS IN MOTION, ON A CITY STREET VEHICLE EXHIBITED REDUCED ENGINE POWER, RAN ROUGH, TRIGGERED ENGINE ERROR ALARM. DIAGNOSTIC BY FIRESTONE REVEALED A PEDAL POSITION SENSOR ERROR, ERROR CODE ' P2122, RESULTED IN REPLACEMENT OF ACCELERATOR PEDAL ASSEMBLY, REMOVAL & REPLACEMENT OF THROTTLE POSITION SENSOR. VEHICLE WAS IN MOTION, ON A CITY STREET UPON RETURN OF THE VEHICLE TO THE OWNER, REPLACEMENT OF ACCELERATOR PEDAL THROTTLE POSITION SENSOR RESULTED IN INTERMITTENT, DANGEROUSLY UNCONTROLLED VEHICLE ACCELERATION, VEHICLE WAS TOWED BACK TO FIRESTONE REPAIR SHOP. UNCONTROLLED VEHICLE ACCELERATION WAS RESOLVED BY REPLACEMENT OF THROTTLE BODY ASSEMBLY. THE CONDITIONS INITIALLY DESCRIBED, REDUCED ENGINE POWER, ROUGH IDLE WAS PREDICTED IN A LETTER, DATED NOVEMBER 2015 AS RECEIVED BY OWNER FROM GENERAL MOTORS CHEVROLET DIVISION REGARDING A DO NOT RETURN TO DEALER ORDER, ALL IN BOLD LETTERS AND UNDER LINED. FURTHER INSTRUCTION CLEARLY COMMUNICATED THAT THE ISSUE WOULD NOT BE ADDRESSED UNLESS THE ISSUE ACTUALLY OCCURRED AND HAD TO BE WITHIN STRICT TIME CUT OFF RELATED TO WHEN VEHICLE WAS PLACED IN TO SERVICE OR UNDER 120,000 MILES. ANY POSSIBLE REPAIRS ONCE APPROVED FOR THE CONDITIONS DESCRIBED WERE COVERED UNDER A SPECIAL COVERAGE PROGRAM. THE ISSUE CREATED A CLEAR AND OBVIOUS DANGEROUS SAFETY ISSUE AND SHOULD HAVE BEEN MANAGED AS A SAFETY RECALL NOT A DO NOT RETURN TO DEAL ORDER AND MANAGED AS A SPECIAL COVERAGE PROGRAM. OWNERS OF VEHICLES WITH THE ISSUE OR THE POTENTIAL FOR THIS ISSUE TO OCCUR, VICTIMS RESULTING FROM THIS ISSUE SHOULD BE COMPENSATED FOR ALL REPAIR FEES AND LIABILITY CLAIMS RESULTING FROM THIS ISSUE AS REPORTED HERE TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958986March 6, 2017
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING, THE TRACTION CONTROL INDICATOR REMAINED ILLUMINATED. WHILE MAKING TURNS, THE CONTACT HEARD A GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE MANUFACTURE WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958592March 4, 2017
AIR BAGS
THE AIR BAG LIGHT FOR THE PASSENGER SIDE CAME ON. I TOOK IT TO RIVER REST AUTO ON 4/27/2015. THEY REPLACED THE PASSENGER PRESENCE SYSTEM IN THE SEAT WHICH IS WHAT THE CODE CALLED OUT FOR. THE COST WAS 802.05. GM HAD RECALL 36110 FOR THIS PROBLEM IN 08/2016. THEY ARE ONLY WILLING TO PAY 115.96. I THINK THEY OWE ME THE TOTAL AMOUNT. I HAVE CALLED THEM NUMEROUS TIMES AND HAVE GOT NO WHERE. MY CASE NUMBER IS 8-2766201672. THE CAR WAS MOVING WHEN THE AIR BAG LIGHT CAME ON. ANOTHER LIGHT ALSO TOLD US THE PASSENGER AIR BAG WAS NOT WORKING SO WE HAD IT FIXED RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957183February 27, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE TRACTION CONTROL LIGHT IS ON, THE CRUISE CONTROL DOES NOT WORK AND THE BRAKE LIGHTS ARE ON ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954464February 14, 2017
TRACTION CONTROL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE STATIONARY, THE TRACTION CONTROL AND ABS INDICATORS REMAINED ILLUMINATED. WHILE TURNING THE VEHICLE, IT MADE A LOUD GRINDING NOISE AS IF THE TRACTION WERE UNSTABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940420January 8, 2017
ENGINE, POWER TRAIN
FOR THE LAST TWO DAYS, I HAVE DRIVEN MY VEHICLE. EVERY TIME I WOULD DRIVE OVER 40 MPH, THE ENGINE WOULD LOCK UP. THE VEHICLE WOULD JERK AND SHAKE BACK AND FORTH. THE CAR WOULD DO THIS EVERY TIME I WENT OVER 40 MPH, NO MATTER IF I WAS DRIVING ON A HIGHWAY OR ROAD OR COMING TO A STOP AT A RED TRAFFIC LIGHT. WHENEVER THIS HAPPENED, THE CHECK ENGINE LIGHT AND THE TRACTION CONTROL LIGHT WOULD STAY ON. THIS PROBLEM STARTED WEEKS AFTER I HAD AN AUTO ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10940428January 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
FOR THE LAST TWO DAYS, I HAVE DRIVEN MY VEHICLE. EVERY TIME I WOULD DRIVE OVER 40 MPH, THE ENGINE WOULD LOCK UP. THE VEHICLE WOULD JERK BACK AND FORTH. THE CAR WOULD DO THIS EVERY TIME I WOULD TRY AND DRIVE OVER 40 MPH, NO MATTER THE ROADWAY OR STOP AT AN INTERSECTION. WHENEVER THIS HAPPENED, THE CHECK ENGINE LIGHT WOULD STAY ON. A MONTH BEFORE THIS PROBLEM STARTED, MY FATHER HAD BEEN DRIVING THE CAR AND HAD AN AUTO ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10938332December 28, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 25 MPH AND APPROACHING AN INTERSECTION THE VEHICLE SUDDENLY DECELERATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SOLDER CONNECTION IN THE ACCELERATOR POSITION SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 02/21/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937666December 27, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE ACCELERATOR PEDAL FRACTURED BEING DETACHED FROM THE FLOORBOARD. THE CONTACT WAS ABLE TO COME TO A COMPLETE STOP AND ACTIVATE THE HAZARD LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER, HOWEVER THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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