Chevrolet HHR Complaints (2010)

516 consumer complaints on file.

#10610649July 15, 2014
STEERING
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING FAILED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V153000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE DEALER STATED THAT THE RECALL REMEDY WAS UNAVAILABLE AND THAT IT WOULD TAKE APPROXIMATELY THREE MONTHS FOR AN APPOINTMENT TO BE SCHEDULED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000..UPDATED 08-26-14 *BF UPDATED 8/29/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610390July 14, 2014
STEERING
I WAS DRIVING TO WORK THIS MORNING I GO TO MAKE A TURN AND THE STEERING WHEEL JUST LOOKED.THE POWER STEERING ALERT CAME UP, IT WOULD NOT UNLOCK UNTIL I TURNED CAR OFF. IT WAS VERY VERY SCARY THE STEERING WHEEL BECAME VERY VERY HEAVY I HAD TO STRUGGLE TO TURN, I WAS PRAYING AND SWEATING PROFUSELY, I REALLY FELT MY LIFE WAS IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609471July 9, 2014
STEERING, ELECTRICAL SYSTEM
I WAS BACKING UP OUT OF A PARKING STALL THE POWER STEERING SUDDENLY STOPPED WORKING , THAT IS ON RECALL ALONG WITH THE IGNITION SWITCH WE CALLED MAY 20 2014 NO PARTS FOR THE IGNITION SWITCH STILL NO PARTS FOR THAT NOW ANOTHER RECALL THIS TIME ELECTRICAL POWER STEERING ..... SUNDAY JULY6 2014 AT 11:30 AM POWER STEERING SUDDENLY WENT OUT CALL GM ROAD SIDE ASSISTANCE GOT A TOW TO H&H CHEVY OMAHA NE . THEN FIRST THING MONDAY MORNING WENT IN AND GOT A LOANER CAR. THE SERVICE GUY STATED THAT GM DOESN'T NO HOW TO FIX THE POWER STEERING PROBLEM NOR DO THEY HAVE ANYONE TO FIX IT AND NO PART TO FIX IT WITH SO IT COULD BE A MONTH OR LONGER WE HAVE TO DRIVE A CHEVY CRUZE WHICH FOR SOMEONE WITH A VERY BAD BACK AND ARTHRITIS IN KNEES AND BACK BAD CAR NOT COMFORTABLE. I THINK GM NEEDS TO JUST SCRAP ALL THESE CARS AND BUY THEM BACK FROM THE PPL AND PAY OFF THERE LOANS. I AM LOOKING INTO BUYING A DIFFERENT BRAND OF CAR. ONE THE CORPORATION WILL COMMUNICATE BETTER THEN GM IS NOW THE COMPANY OF WE WONT SAY A WORD TIL YOU GET HURT. DEALERSHIPS TELLING OWNERS TO JUST DRIVE YOUR CARS BUT BECAREFUL TIL THEY DO GET THE PART IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608843July 8, 2014
STEERING
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE STARTING THE IGNITION, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND A CHIME SOUNDED WITH AN IMMEDIATE LOSS OF POWER STEERING. THE FAILURE WAS RELATED TO RECALL NHTSA CAMPAIGN ID NUMBER 14V153000 (STEERING). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608797July 7, 2014
AIR BAGS, ELECTRICAL SYSTEM, STEERING
NO ACCIDENT HAS OCCURRED; I WOULD LIKE TO KNOW WHY IT TAKES SO LONG TO REMEDY THE RECALL(S) ON MY VEHICLE; THE FIRST NOTICE WAS RECEIVED DATED APRIL 2014 FROM GM REGARDING THE IGNITION SWITCH. THE NEXT RECALL LETTER WAS RECEIVED ON MAY 11, 2014 AND I IMMEDIATELY CALLED MY LOCAL GM (CECIL CLARKE CHEVROLET) IN LEESBURG, FLORIDA TO BE PUT ON THE 'LIST' FOR THE REQUIRED PARTS/REPLACEMENTS. ON JUNE 17TH, I CALLED CECIL CLARK AGAIN AND WAS ADVISED THAT ALTHOUGH THEY WERE RECEIVING 4 - 5 REPLACEMENT KITS A DAY, MINE HAD NOT COME IN YET. NOW I HAVE A SAFETY RECALL FOR JUNE REFERENCE THE EPS AND THAT PARTS ARE NOT CURRENTLY AVAILABLE. I HAVE DONE WHAT I NEED TO DO, I DRIVE ONLY WHEN I HAVE TO NOW, AND ALTHOUGH I FOLLOW THE SAFETY RULES REFERENCE REMOVING ALL ITEMS FROM THE IGNITION KEY, I DO NOT FEEL SAFE WHILE DRIVING ANYMORE. PLEASE CAN YOU FIND OUT WHY IT TAKES SO LONG TO GET PARTS FOR A VERY SAFETY RELATED ISSUE. I THANK YOU IN ADVANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608619July 7, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V171000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608019July 3, 2014
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V047000 ( ELECTRICAL SYSTEM) AND 14V153000 (STEERING). THE CONTACT INDICATED THAT THERE WAS A DELAY TO RECEIVE THE IGNITION SWITCH PART FOR LONGER THAN THIRTY DAYS. THE VEHICLE WAS BEING REPAIRED AFTER WAITING FOR THIRTY DAYS AND THE CONTACT WAS LATER NOTIFIED OF A SAFETY RECALL FOR THE STEERING. THE PARTS FOR THE SECOND RECALL WERE ALSO UNAVAILABLE. THE CONTACT WAS DRIVING A RENTAL VEHICLE WHILE WAITING FOR THE LOCAL DEALER TO COMPLETE THE IGNITION AND STEERING RECALLS. THE MANUFACTURER WAS NOTIFIED OF THE SAFETY CONCERN AND PARTS DELAY TO NO AVAIL. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608065July 3, 2014
AIR BAGS
MY VEHICLE IS CURRENTLY UNDER 3 SAFETY RECALLS WITH GM. WHEN I CONTACTED GM TO INQUIRE ABOUT A POSSIBLE LOANER VEHICLE UNTIL IT CAN BE REPAIRED, I WAS TOLD THE DEALERSHIPS WERE AUTHORIZED TO PROVIDE LOANER VEHICLES. WHEN I CALLED THE DEALERSHIP THEY STATED THAT THEY WERE ONLY PROVIDING LOANER VEHICLES FOR THOSE WHOSE CARS WERE INOPERABLE. WHEN I CONTACTED GM FOR CLARIFICATION ON THIS, THEY STATED THAT LOANER VEHICLES ARE AVAILABLE FOR THOSE CARS UNDER SAFETY RECALLS, OF WHICH MY CAR IS INCLUDED, AND SENT ME BACK TO THE DEALERSHIP. THE DEALERSHIP STILL REFUSES TO PROVIDE A LOANER VEHICLE AND GM IS NOT ASSISTING, JUST SENDING ME BACK TO THE DEALERSHIP. THIS CAR IS UNDER RECALLS IN WHICH THERE WERE SERIOUS ACCIDENTS AND DEATHS INVOLVED. THERE IS NO WAY I AM DRIVING THIS CAR. CAN YOU HELP WITH THIS SITUATION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608078July 3, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THE THAT THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THE REMEDY WOULD NOT BE AVAILABLE FOR TWO MONTHS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606415June 27, 2014
STEERING
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING). THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606112June 26, 2014
ENGINE AND ENGINE COOLING
CAR WOULD NOT START FOR DAYS. HAD IT JUMPED SEVERAL TIMES. FINALLY STARTED RUNNING AGAIN, THAN IT APPEARED TO HAVE AN EXHAUST LEAK. NOPE...DIRECT FIT CONVERTER... OVER 600$ PLUS BEING TOWED 2XS. ANOTHER BATTERY, AAA TOWING AND JUMPING, ALREADY HAD ENGINE SWITCH REPLACED, NOW MY KIDS AND I HAVE TO WORRY ABOUT POWER STEERING! THOUGHT I LOVED THIS VECH, BUT ITS COST US AN ARM AND A LEG JUST TO FIX PROBLEMS, NOT TO MENTION IM STILL PAYING FOR IT! CHEVY 2010 HAD 7MILES ON IT WHEN PURCHASED, HAS APPROX 70 NOW, COULD OF HAD MORE, IF NOT FOR FIXING AND BUYING PARTS! NEVER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606150June 26, 2014
ELECTRONIC STABILITY CONTROL (ESC)
EXPERIENCED SUDDEN LOSS OF POWER WHEN ENTERING FREEWAY ONRAMP. WARNING CHIMES SOUNDED, DASH MESSAGE READS TRAC CONTROL. ROAD CONDITIONS BARE AND DRY. CODE C0280. DEALER REPLACED YAW RATE SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606155June 26, 2014
ELECTRICAL SYSTEM
KEY STUCK IN IGNITION, COULD NOT SHUT DOWN ENGINE. DEALER REPLACE IGNITION CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606163June 26, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THIS IS ONE OF REPEATED INCIDENTS WHERE THE ELECTRONIC STABILITY CONTROL (ESC) ACTIVATES WHILE TRAVELING STRAIGHT ON DRY PAVEMENT AT SPEEDS BETWEEN 15 AND 30 MPH. A CHIME SOUNDS, A MESSAGE APPEARS ON THE DISPLAY, THE VEHICLE BRIEFLY LOSES STEERING AND PULLS TO THE RIGHT WHILE BRAKE IS INVOLUNTARILY ACTIVATED. AFTER TURNING THE CAR OFF AND RESTARTING, THE CAR CONTINUES NORMALLY. FORTUNATELY, THIS HAS NOT YET CAUSED AN ACCIDENT. ON THIS OCCASION, THE RIGHT FRONT HUB WAS REPLACED. THE DEALER HAS VARIOUSLY ATTRIBUTED THE PROBLEM TO MISMATCHED TIRES (REPLACED WITH ALL NEW), BAD HUBS (BOTH REPLACED), BAD SPEED SENSORS (REPLACED), BAD ALIGNMENT (FIXED) AND A WRONGLY CALIBRATED STEERING POSITION SENSOR (RE-CALIBRATED). THE VEHICLE HAS BEEN TOWED, REPAIRED REPEATEDLY, AND THE PROBLEM IS BACK AGAIN. THIS NEEDS TO BE ESCALATED TO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606278June 26, 2014
STRUCTURE:BODY:DOOR
TL * THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED THAT THE INTERIOR HANDLE FOR THE DRIVER'S SIDE DOOR FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 45,'000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599113June 18, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE CONTACTED GM TO GET THE RECALL DONE FOR THE IGNITION SWITCH ON MY 2010 CHEVY HHR. I HAVE BEEN TOLD THAT THE PARTS WILL NOT BE AVAILABLE AND HAVE TO BE ORDERED. TIME TO MAKE THE REPAIRS WILL BE 4 TO 6 WEEKS. THOUGHT YOU SHOULD KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604328June 18, 2014
ELECTRICAL SYSTEM
THIS IS AN UPDATE TO FILE# 10597005 YOU ALREADY HAVE THE INFORMATION ABOUT OUR 2010 CHEVY HHR, ELECTRICAL ISSUES, AND ABOUT THINGS SHUTTING DOWN BEFORE THE NEW IGNITION SWITCH WAS INSTALLED. AND I INFORMED YOU THAT THE AIR BAG WARNING LIGHT CAME ON AFTER THE NEW SWITCH WAS IN, MAKING IT VERY DANGEROUS TO DRIVE. ON THE WEEK OF JUNE 10TH, 2014, I INFORMED YOU THAT WE WERE LEFT WITH NO CAR FOR A DAY AND A HALF, BECAUSE SERRA CHEVROLET IN SOUTHFIELD, MICHIGAN WAS TOO BACKED UP. LIKE THEY HAVE BEEN SINCE THE RECALL. UPDATE, AS OF TODAY, JUNE 18TH, 2014: 1. THE AIRBAG FUSE WAS MISSING. THE AIRBAG LIGHT STILL COMES ON, PERIODICALLY AS WELL AS THE ANTI-THEFT LIGHT. 2. ON JUNE 14TH, 2014, MY HUSBAND EDWIN WAS STRANDED AND HAD TO BE TOWED BECAUSE OF THE NEW KEYS TO THE IGNITION SWITCH, STOPPED WORKING AND THE CAR WOULD NOT START. ONCE HOME, AFTER BEING TOWED, OUR SON, SUGGESTED TRYING THE OTHER KEY. AND IT WORKED. SOMETHING IS WRONG WITH THE BRAND NEW KEYS. WE ARE HERE, WONDERING, WHEN WILL THE SECOND KEY GO OUT, STOP WORKING WHILE DRIVING ETC.!!! 3. WE NEED TO TAKE THE CAR IN. BUT WE WERE TOLD THAT BECAUSE WE JUST GOT A NOTICE ABOUT THE POWER STEERING, THAT IT'S BEST TO WAIT UNTIL WE BRING THAT IN FOR THAT. BUT..ONCE AGAIN, THE PARTS ARE NOT IN!!!!! GM NEED TO TAKE THIS CAR BACK, OR GIVE US SOMETHING ELSE TO DRIVE UNTIL IT CAN BE FIXED. WE DO NOT FEEL SAFE AT ALL!!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598505June 16, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 40 MPH THE SPEED DECREASED TO 20 MPH. THE CONTACT HAD TO SHUT THE VEHICLE OFF AND RESTART IT IN ORDER TO CORRECT THE FAILURE. THE TRACTION WARNING INDICATOR ILLUMINATED WHENEVER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597005June 9, 2014
ELECTRICAL SYSTEM, AIR BAGS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
GREETINGS NHTSA, I AM WRITING TO DOCUMENT SOME THINGS ABOUT OUR 2010 CHEVROLET HHR. YES, IT WAS PART OF THE RECALL, BUT I NEED FOR YOU TO BE INFORM OF SOME THINGS, THAT I PRAY CAN HELP SOMEONE ELSE: 1. POWER ISSUES: THE POWER WOULD ACT SO CRAZY THAT WE NEVER KNEW WHEN IT WAS GOING TO SHUT OFF. EXP. THIS PAST WINTER, THE BLOWER MOTOR WOULD BLOW COLD AIR, WHILE IT WAS FREEZING OUTSIDE! OR IT WOULD NOT WORK AT ALL, THEN, THE BLOWER HEATER WOULD COME ON, JUST BY TURNING THE IGNITION ON. . AND IT WOULD BLOW HOT AIR. AND IT WOULD NOT TURN OFF, UNLESS THE KEY WAS OUT OF THE IGNITION. THE DASH WOULD GET VERY HOT, SHOWING A POTENTIAL FOR A FIRE. APPARENTLY, EACH TIME A FUSE HAD BLOWN OUT. WE WOULD REPLACE IT AND IN THREE WEEKS IT WOULD GO OUT AGAIN. SOMETHING ELECTRICAL MUST OF BEEN GOING ON. THERE WAS ALSO, POWER STEERING CONCERNS. 2. WE TOOK IT IN TO SERRA CHEVROLET IN SOUTHFIELD, MICHIGAN TO HAVE THE IGNITION SWITCH REPLACE. WE WERE GIVEN A RENTAL, AND IT TOOK OVER THREE WEEKS FOR THE PART TO ARRIVE. WE WERE HOPING THAT THE IGNITION SWITCH WAS CAUSING THE PROBLEM AND THAT IT WOULD GO AWAY, ONCE REPLACED. 3. ON JUNE 4TH, 2014-THE PARTS CAME IN.. 4. ON THURSDAY, JUNE 5TH, 2014, THE NEW IGNITION SWITCH WAS REPLACED. THE NEXT DAY, JUNE 6TH, 2014, THE BLOWER MOTOR WENT CRAZY AGAIN, AND THE AIRBAG WARNING LIGHT CAME ON. ( WITH ALL OF THE ISSUES WITH THE CAR, THE AIRBAG LIGHT NEVER CAME ON UNTIL THE NEW IGNITION SWITCH WAS INSTALLED. 5. AFRAID OF AN AIRBAG DISASTER TODAY, JUNE 9TH, 2014, MY HUSBAND TOOK THE CAR BACK TO SERRA CHEVROLET IN SOUTHFIELD, MICHIGAN. THEY ARE SO BACKED UP, WITH CARS. THEY CANNOT EVEN LOOK AT IT UNTIL TOMORROW. MY HUSBAND WAS DROPPED OFF, NO RENTAL NO LOANER! AND NOW WE ARE WITHOUT A CAR, THANK YOU. AND "BE BLESSED" [XXX]-CONSUMERS-2010 CHEVROLET HHR OWNER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6), *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596838June 7, 2014
STEERING
POWER STEERING ASSIST WENT OUT MAKING VEHICLE VERY DIFFICULT TO STEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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