Chevrolet HHR Complaints (2009)

508 consumer complaints on file.

#10637687September 20, 2014
SEAT BELTS
FRONT PASSENGER SEAT BELT WAS LOCKED AND WOULD NOT ALLOW FOR PROPER USE; UNABLE TO PULL OUT FROM THE EXTRACTOR. THIS HAS BEEN AN INTERMITTENT PROBLEM THAT CONTINUES TO EXIST. THIS IS A SAFETY PROBLEM IN THAT PASSENGER IS FORCED TO RIDE WITHOUT BENEFIT OF SEAT BELT. THE PROBLEM GOES AWAY AND ALLOWS PROPER USE OF THE BELT USUALLY WITHIN 2 DAYS WITHOUT ANY RHYME OR REASON. THERE SEEMS TO E NO REASON TO TRIGGER THE PROBLEM AND NO REASON WHY THE PROBLEM RESOLVES ITSELF ON IT'S OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637689September 20, 2014
AIR BAGS
WHEN VEHICLE IS EXPOSED TO DIRECT SUN AND HOT AND/HUMID CONDITIONS, THE SERVICE AIRBAG LIGHT COMES ON. THE LIGHT REMAINS LIT UNTIL REMOVED FROM BEING EXPOSED TO DIRECT SUNLIGHT AND COOLS DOWN SUFFICIENTLY. ALTHOUGH, THIS IS NOT ALWAYS RESOLVED IMMEDIATELY. OCCASIONALLY, THE SERVICE AIR BAG LIGHT REMAINS LIT FOR UP TO TWO OR THREE DAYS REGARDLESS OF SUN AND HEAT/HUMIDITY EXPOSURE. THIS IS A SAFETY ISSUE IN THAT THERE IS NO WAY OF KNOWING WHETHER OR NOT THE AIRBAGS WILL FUNCTION PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637276September 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14E021000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633642September 16, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 10 MPH, THE SERVICE AIR BAG SOON WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. ..UPDATED 10/15/14 *BF UPDATED 03/30/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633343September 15, 2014
STEERING, AIR BAGS
I WAS PULLING OUT OF A PARKING SPACE AT WAL MART AND A BEEPING SOUND GOT MY ATTENTION AND THEN I REALIZED THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN.. I STOPPED IN THE MIDDLE OF THE LANE AND TURNED THE CAR OFF... WE SAT THERE FOR ABOUT 15 SECONDS AND I STARTED THE CAR AGAIN AND THE STEERING WAS FINE THEN.. WE THEN DROVE ABOUT A HALF MILE TO THE DOLLAR TREE AND IT HAPPENED AGAIN AS I WAS PULLING INTO A PARKING SPACE.. I PARKED AND WE WENT IN THE STORE.. WHEN I CAME BACK OUT IT WAS WORKING AGAIN... THEN TODAY, SEPT. 15, 2014, I PULLED INTO THE LIBRARY AND AS SOON AS I STARTED TO TURN INTO A PARKING SPACE, THE STEERING WOULDN'T WORK AND THE BEEPING SOUND STARTED AND THE POWER STEERING LIGHT WAS ON AGAIN... . I TURNED IT OFF RIGHT THERE AND WAITED A FEW SECONDS AND IT WAS AGAIN WORKING... WE DON'T TRUST TAKING THIS CAR ANYWHERE AND HAD PLANNED AN EXTENDED TRIP TO WASHINGTON TO STAY WITH OUR GRANDDAUGHTER BUT WE JUST DON'T DARE DO IT... THIS IS SUCH A HUGE SAFETY ISSUE AND WE WANT IT FIXED!!!!! ALSO, THE SERVICE AIR BAG LIGHT HAS BEEN ON FOR ALMOST THE ENTIRE TIME WE HAVE OWNED THE CAR.. I HAVE ALL THE RECEIPTS OF TAKING IT IN TO BE CHECKED AND THE CHARGES WE HAVE INCURRED... IT HAS BEEN ON THE LAST TIME FOR OVER A MONTH AS WE HAD JUST HAD IT IN AGAIN .. THE LIGHT WENT OFF FOR ABOUT 20 MILES AFTER WE LEFT THE DEALERSHIP AND THEN CAME ON AND HAS BEEN ON EVER SINCE... THIS WHOLE THING HAS BEEN RIDICULOUS!!!!!! WHO CAN HELP US????? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632372September 11, 2014
STEERING
I WAS MAKING A LEFT HAND TURN WHEN MY POWER STEERING SUDDENLY STOPPED WORKING. THE POWER STEERING LIGHT WAS ON THE DASH BOARD AND VEHICLE WAS VERY DIFFICULT TO DRIVE. ON 09\10\2014 I CALLED SERRA CHEVROLET IN MADISON TN AND TOLD A SERVICE REP NAMED [XXX] WHAT HAD HAPPENED AND WHAT I NEEDED TO DO TO GET THIS FIXED. SHE TOLD ME THAT I NEEDED TO CALL BACK IN A COUPLE OF WEEKS WHEN A NEW RECALL WAS ISSUED. I ASKED IF THIS COULD HAPPEN AGAIN AND SHE REPLIED "ITS POSSIBLE." SO I ASKED HER WHAT I COULD DO TO FIX THIS AND SHE SAID "WELL YOU CAN BRING IT TO US AND PAY TO HAVE IT FIXED AND WHEN A NEW RECALL WAS ISSUED I COULD GET MY MONEY BACK FROM THEM." IF THEY HAVE THIS PART IN STOCK SHOULD THEY NOT FIX IT NOW AND NOT LET THIS POWER LOSS HAPPEN AGAIN? I HAVE TO WORK AND I'M VERY NERVOUS THIS WILL HAPPEN AGAIN WITHOUT WARNING. I ALSO NEVER RECEIVED A RECALL NOTICE A YEAR AGO OR I WOULD HAVE HAD THIS DONE THEN. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631682September 8, 2014
AIR BAGS
WHILE DRIVING ON SMOOTH PAVED SUBURBAN ROADWAY THE SERVICE AIR BAG LIGHT(S) ILLUMINATED ON THE CONSOLE IN FRONT OF THE DRIVER. LATER THAT DAY THE LIGHT(S) WENT OUT. THIS HAS HAPPENED AGAIN ON SEVERAL OCCASIONS. ON SEPTEMBER 6TH THE SERVICE AIR BAG LIGHT(S) CAME BACK ON AT LEAST 3 OR 4 TIMES. THIS CAR HAS NEVER BEEN DAMAGED OR ABUSED IN ANY WAY. THE ELECTRICAL SYSTEM HAS NEVER BEEN REPAIRED OR MODIFIED OTHER THAN THE IGNITION KEY RECALL AND REPLACEMENT OF THE POWER STEERING MOTOR (BOTH WERE RECALLS PERFORMED AT OUR LOCAL GM DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630746September 4, 2014
AIR BAGS, ELECTRICAL SYSTEM
IN APRIL 2013 OUR SERVICE AIR BAG LIGHT ON THE PASSENGER SIDE STARTED COMING ON AND OFF AT VARIED TIMES. THERE WAS NO RHYME OR REASON FOR WHEN IT WENT ON OR OFF. OUR DEALER STATED THAT IF THE SERVICE AIR BAG LIGHT WAS OFF AT THE TIME OF AN ACCIDENT, THE AIR BAGS WOULD NOT DEPLOY (SCARED US INTO THE REPAIR).THE CAR WAS JUST OUT OF OUR EXTENDED WARRANTY PERIOD OF 4 YR 48000 MILES. SO WE WOULD NEED TO PAY FOR THE REPAIR. THE REPAIR WAS A CONNECTOR MODULE AND TOTAL COST WAS 264.59 FOR THE REPAIR. AFTER IT WAS REPAIRED I STARTED FINDING ALL KINDS OF SIMILAR ISSUES WITH CHEVY CARS AND TRUCKS, INCLUDING VARIOUS YEARS OF THE HHR. I CONTACTED GM BUT THEY REFUSED TO COVER THIS REPAIR STATING THEY KNEW OF NO ISSUES REGARDING A SERVICE AIR BAG LIGHT COMING ON AND OFF. THIS WAS OBVIOUS A LIE SINCE IT'S ALL OVER THE INTERNET AND CHEVY HAS RECALLED SOME CARS AND TRUCKS FOR THE SAME EXACT PROBLEM. I FEEL THAT WE CAN'T BE SURE IF THE AIR BAG WOULD WORK DURING A CRASH IT IS A SAFETY ISSUE AND SHOULD BE REPAIRED AT NO COST. THE COST OF THE REPAIR FOR THE ACTUAL WORK DONE IS HIGHWAY ROBBERY - PARTS WERE 17.28 THE REST OF LABOR! GM NEEDS TO TAKE CARE OF THIS ISSUE AND RECALL THE CARS - OR AT THE LEAST, REPAIR FOR FREE WHEN THE ISSUE ARISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630426September 3, 2014
STEERING
LOSS OF POWER STEERING WAS INDICATED ON THE DASHBOARD DISPLAY AS WELL AS BY A SERIES OF DINGS. POWER STEERING WAS RESTORED THE NEXT TIME I STARTED THE ENGINE. IT FAILED AGAIN THE NEXT DAY. IT NOW FAILS WITHIN MOMENTS OF STARTING THE CAR EVERY TIME. I CONTACTED THE DEALERSHIP, BUT THEY HAD NO INFORMATION ON WHEN PARTS WOULD BE AVAILABLE FOR THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630532September 3, 2014
ELECTRICAL SYSTEM
I HAVE A 2009 CHEVY HHR WAS HAS 2 RECALLS ON IT. I CALLED TO MAKE AN APPOINTMENT TO GET THE RECALLS REPAIRED ON MY CAR AS SOON AS I RECEIVED THE FIRST WHICH WAS 06/09/2014. I WAS TOLD THE PARTS WOULD HAVE TO BE ORDERED AND I WOULD GET A CALL WHEN THEY CAME IN. ON TUES 08/26/2014 I RECEIVED A CAR IN THE MAIL THAT THE PARTS WERE IN AND THAT I SHOULD CALL TO MAKE AN APPOINTMENT. I CALLED [XXX] THAT SAME DAY, AND GOT AN APPOINTMENT THAT THURS. 08/28/2014. WE DROPPED THE CAR OFF THAT WEDS. NIGHT. I WAS NEVER TOLD HOW LONG THE SERVICE WOULD TAKE . SO I CALLED ON 08/28/2014 IN THE AFTERNOON AND WAS TOLD IT WOULD NOT BE READY UNTIL FRIDAY. TRYING TO GET THROUGH TO TALK WITH A PERSON AT [XXX] TAKES ANYWHERE FROM 20 TO 30 MINUTES TO TALK WITH SOMEONE. I WAS NEVER ASKED IF I NEEDED A LONER CAR OR ANYTHING. FRIDAY 08/29/2014 WE PICK THE CAR UP AROUND 7PM BECAUSE THAT'S WHEN IT WAS FINISHED. ON SATURDAY 08/30/2014 WE HAD TO HAVE THE CAR TOWED BACK TO [XXX] BECAUSE THE KEY WAS STUCK IN THE BRAND NEW IGNITION AND THE CAR WOULD NOT START. I DID NOT RECEIVE A PHONE CALL ONCE THE CAR GOT THERE, AND OF COURSE IT WAS A HOLIDAY WEEKEND SO THEY WERE NOT GOING TO BE OPEN THAT FOLLOWING MONDAY 09/01/2014. I DROVE BY [XXX] ON SUNDAY JUST TO MAKE SURE IT WAS THERE, AND IT WAS WITH THE KEYS STILL STUCK IN THE IGNITION. I CALLED ON TUESDAY 09/02/2014 TO FIND OUT WHAT THE STATUS WAS, I WAS TOLD THEY WERE WORKING ON IT. I HAPPENDTO BE IN THE NEIGHBORHOOD SO I STOPPED BY TO CHECK, IT WAS STILL IN THE SAME SPOT NEVER EVEN LOOKED AT, I WAS TOLD BY MIKE THE MANAGER( WHO WAS VERY RUDE) THAT OTHER PEOPLE HAD APPOINTMENT FOR TODAY AND THAT I WOULD HAVE TO WAIT, I TOLD HIM I SHOULD BE A PRIORITY BECAUSE MY APPOINTMENT WAS LAST WEEK AND THE CAR SHOULD HAVE BEEN FIXED RIGHT THAT TIME. HE HAD THE NERVE TO ASK ME DID IT WORK WHEN YOU LEFT HERE., IM JUST GETTING MY CAR BACK TODAY 09/03/2014. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629065August 28, 2014
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628297August 25, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, SUSPENSION
2009 HHR. WE HAVE HAD SO MUCH TROUBLE WITH IS CAR, I DON'T HAVE THE SPACE TO TELL YOU ALL THE COMPLAINTS. THIS IS THE LATEST HAPPENING; WIFE CALLS ME FROM TOWN, CANT GET OUT OF THE CAR, DOOR WONT OPEN. FINALLY HAD TO CRAWL OVER THE CONSOLE AND EXIT ON THE PASSENGER SIDE. QUIET A FEAT FOR A 260 LB 72 YEAR OLD LADY. NOW I READ ON THE INTERNET THIS IS A ONGOING PROBLEM FOR HHR GOING ALL THE WAY BACK TO 2007. ONE PERSON SAID THE DEALER CHARGED $450.00, BECAUSE THE WHOLE DOOR PANEL HAD TO BE REPLACED. GM IS CERTAINLY AWARE OF THE DEFECTIVE DOOR LOCKS AND LATCHES ON THE HHR. WHEN SOME GETS BURNED ALIVE BECAUSE THEY CANT GET OUT OF THE CAR GM CANNOT SAY THE WERE NOT AWARE OF THE FAILURES OF THE DOOR LATCHES BECAUSE THERE ARE HUNDREDS OF COMPLAINTS ABOUT THE DOORS FAILING TO OPEN. THIS IS JUST THE LATEST PROBLEM WE HAVE WITH THIS CAR.,BUT RIGHT NOW THIS IS THE MOST IMPORTANT THING FOR ME TO REGISTER THIS COMPLAINT IN CASE MY WIFE IS TRAPPED IN THIS CAR AGAIN AND SUSTAINS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626879August 20, 2014
AIR BAGS, ELECTRICAL SYSTEM
SERVICE AIR BAG- THIS MESSAGE COMES UP A LOT WHEN CAR IS STARTED. IT IS COMING UP MORE OFTEN NOW THOUGH. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT. I HAVE SEEN ON LINE THAT OTHER GM VEHICLES ARE BEING RECALLED FOR THIS PROBLEM. TALKED TO MY CHEVY DEALER ABOUT THIS AND HE SAID THAT THERE IS NO RECALL AND IT IS OUR ISSUE. OUR HHR HAS BEEN RECALLED FOR IGNITION SWITCH AND A POWER STEERING ISSUE SO FAR. I FEEL THAT THE SERVICE AIR BAG LIGHT IS JUST ANOTHER GM PROBLEM. WITH THIS WARNING LIGHT ON, I DO NOT KNOW IF OUR AIR BAGS WILL DEPLOY. ARE OUR LIVES IN JEOPARDY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625908August 18, 2014
SERVICE BRAKES, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE BRAKES FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE VEHICLE WAS SHIFTED TO PARK IN ORDER TO STOP THE VEHICLE. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626016August 18, 2014
STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT STATED WHILE TURNING AT APPROXIMATELY 35 MPH, THE POWER STEERING FAILED WHICH CAUSED THE VEHICLE TO SWERVE INTO A DITCH. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE MECHANIC STATED THAT A BLOWN FUSE CAUSED THE POWER STEERING TO FAIL. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA 14V153000 (STEERING) AND THE PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 97,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620772August 7, 2014
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW SWITCHES DON'T WORK FOR PASSAGE SIDE ON DRIVERS DOOR. ANY TIME PUSHED IT SMELLS LIKE THEY ARE BURNING. I WAS TOLD THAT I WOULD HAVE TO PAY FOR THE FIX EVEN THOUGH IT WAS UNDER WARRANTY. IT STILL ISN'T FIXED WE JUST DON'T USE THEM. THE BACK UP LIGHTS NEVER WORK AND THE DEALER WANT TO ALWAYS SAY IT A BAD BULB. I REPLACED A BULB AT THE DEALER IN FRONT THEM AND THEY SAID IT MUST OF BEEN A BAD BULB. I'VE REPLACED AT LEAST 15 BULBS IN 3 YEARS. I ALSO HAD TO PAY FOR AIRBAG CENSORS WHEN THEY WENT BAD AND UNDER WARRANTY. CHEVY DOESN'T KEEP THEIR WARRANTIES AND MAKE UP REASONS WHY THEY DON'T HAVE TO COVER THE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619219August 6, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT WAS UNABLE TO START THE VEHICLE AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS RECENTLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618917August 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/12/14*CN THE ISSUE WAS RESOLVED. UPDATED 09/23/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618252August 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET HHR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V047000 ( AIR BAGS , ELECTRICAL SYSTEM ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618201August 1, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
I HAVE BEEN TRYING T O GET MY SONS IGNITION SWITCH RECALLED FIXED ON HIS HHR SINCE JUNE 4, 2014. THE DEALERSHIP AND CHEVROLET CUSTOMER ASSISTANCE CENTER BOTH KEEP TELLING ME THE PART WILL BE COMING. I WAS TOLD SIX WEEKS. IT HAS BEEN LONGER THAN SIX WEEKS AND THEY HAVE NO IDEA WHEN I WILL GET THE PART! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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