Chevrolet Equinox Complaints

698 consumer complaints on file.

#11697886November 6, 2025
UNKNOWN OR OTHER
Our 2025 Equinox EV was leased new in March of 2025. Unknowingly, it had a water intrusion in the front passenger floor due to a manufacturing defect that GM is aware of. This is related to TSB 25-NA-149. The water intrusion was covered up and went unnoticed for some time due to the factory GM All-Weather floor liners. Once discovered due to the musky smell in the vehicle, black mold was found after pulling up the floor liner. The vehicle was inspected by a Chevrolet dealer, who confirmed it was due to a poor body weld that has now been resealed. Replacement carpet is on backorder due to many experiencing this defect. Our safety and the safety of others is put at risk since GM is not recalling the vehicle for this defect. We have been unknowingly driving around breathing in black mold. As someone who is immunocompromised with an autoimmune disease, this is especially troubling to discover. My autoimmune disease was sucessfully managed with medication since 2017, however, shortly after leasing the vehicle in March I began to experience flare ups. I have been unable to determine why, but this discovery makes me believe it was due to the mold in the vehicle. From discussing with my doctor, mold exposure is a potential trigger of my condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697631November 5, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at approximately 65 MPH, he observed a "reduced engine power " message appear and the check engine warning light illuminated. Additionally, the vehicle lost power. The vehicle was steered to the side of the road, where the vehicle stalled. The vehicle was not able to restart immediately, but it restarted 45 minutes later, the failure persisted. The vehicle was then taken to an independent mechanic, where it was diagnosed, and determined that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately five months later. The contact stated that during the last failure the vehicle was not able to be restarted. The vehicle was towed to the same independent mechanic, where it was diagnosed that the fuel pump and the entire fuel pump system needed to be replaced. The vehicle was not repaired due to the parts being on a national backorder. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697521November 4, 2025
UNKNOWN OR OTHER
This car is equipped with a telematics module that feeds information to navigation system, Blue Cruise hands-off driving, and provides speed limit information in a heads-up display based on map data. The same module also controls connectivity to On-Star, a safety monitoring service. There appears to be a bug in the software whereby the module doesn't appropriately initialized properly. This has several effects. The OnStar system ceases to function (and the attendant feature of calling emergency services in a collision). The bug also causes false GPS coordinate data to be fed to the car; since the reporting of the speed limit and other alerts are based on this data, along with the Blue Cruise hands-off driving, the driver is presented with false information about the speed limit on the current road (instead using data about the road at the false GPS coordinates). If using guidance, the guidance presents the driver with false and confusing directions (which change frequently as the system believes the driver is in a different place). This bug has happened about 6 times in the past 6 months. There's no mechanism to reset the unit other than disconnecting the battery or fuse. The attached file shows a typical event. The guidance clearly shows the car in the middle of the Charles River in Boston, and the navigation system is instructing the driver to get on Memorial Drive. The HUD (not shown) indicates that the current speed limit is 20 MPH. This picture was taken while on Interstate 93 in Medford MA (speed limit 65 MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697502November 4, 2025
ENGINE, POWER TRAIN
When the vehicle was stopped in an intersection, the vehicle would shift from D to P by itself. The check engine lamp was subsequently lit. I would not able to shift it out of P until I restart the vehicle several times. During such incidents, I was stuck in the middle of the intersection for a few minutes, impeding traffics and endangering myself and other motorists on the road. This problem first happened on September 20, 2024. The vehicle's odometer was at 1824 miles. The dealer made a repair. This problem happened again on October 14, 2025. The odometer was at 22065 miles. The vehicle is current still in the dealership. The vehicle was normal before such incidents. There was no warning light or any other noticeable anomaly before such incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697371November 4, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Returning home on I-40 on Sunday, the engine just quit working. Fortunately it WAS Sunday and the traffic was light. Had there been more traffic, someone probably would have hit me from the rear. We managed to get it almost all of the way off the road before it stopped. According to the dealership that worked on it, it was the fuel supply service module, $46.09 part. The service technician said they had been having a lot of problems like this and knew what to do. All of the code were lost because to tow truck driving had to take the leads off of the battery. That was the only way he could get the car out of park in order to tow the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697368November 4, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2025 Chevrolet Equinox. The contact stated that while stopped at a traffic sign, the accelerator pedal was depressed; however, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the transmission automatically shifted to park(P). The vehicle was towed to a service station and the vehicle was refilled. The contact was able to start the vehicle, and the message "Auto Shut Down" was displayed and a 5-minute countdown was started, and the vehicle turned off. The contact was able to restart the vehicle and drove to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697349November 4, 2025
ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
The contact owns a 2025 Chevrolet Equinox. The contact stated that the vehicle was experiencing rough idling and sputtering at start-up. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed with rough idling and fuel injector failure. The dealer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697136November 3, 2025
POWER TRAIN
My car has a vibration, I went to the dealer after one week of buying it, they first told me it has a learning transmission and after it learns how I drive it will go away. I later found out there is not such thing, the vibration at first was at slow speeds 30 t0 40 mph. I made a complaint to gm and the dealer, the dealer felt the vibration but could find what was the cause and said gm has to receive several complaints and considered this normal, I have taken it back for service a advised them gain of the ,problem and was told they could not fine the problem to wait until it get worse . I took it back over 6 times with no answers. My last time they said there was slippage in the torque converter but gm would not do anything and told me to wait until it gets worse, it now vibrates from 2 mph to 60 mph and makes a low growling noise, the dealer has felt the vibration every time I had them drive it, I new from the start if was in transmission it now will be three years with no correction, I know vibration can cause other problems which could loosen something else, I do not feal safe and will not drive it out of town. All I get from the dealer is they now know it is in the trans, but keeps telling me to bring it back when it gets worse. I cannot accept that, they keep using this as a excuse not to fix the problem. What else can I do?, I know other gm suv have the same problem but gm will not admit to the problem until they get more complaints. what
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697109November 3, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
on 10/9/2025 I pulled out of my driveway and less than 300 feet from my house I struck a deer. Weather was approx 50 degree and clear. There was no dew on my windows as I park my car in the garage. There was approximately $6200 worth of damage done to my vehicle and what concerned me the most was, the car never engaged the emergency stop. I mentioned this to the insurance company and they really had nothing to say. I have had bicyclists get too close to me on the road and my vehicle engaged the emergency stop. After repairs were done on the vehicle, they had a third party come in to do a calibration of all the sensors. He could not perform the calibration due to #PIT6274: Error Message Referring to Vision Camera system with DTC B1C48 - (Nov 4, 2024). I just dropped my vehicle off at the dealer and mentioned this to them and they are claiming there is nothing they can do about it. I started looking around online and have seen several other people complain about this and I knew it affected my Adaptive Cruise Control as I have gotten this error a couple times before and I just thought my window was dirty. What I did not know is this also affected my emergency stop as it does not tell me that in the warning. If this is a known issue, this is a serious safety concern and to have the dealer tell me there is nothing they can do is not acceptable. If the camera was functioning properly that morning, there is a good chance that I would not have gotten into an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11696990November 2, 2025
ENGINE, FUEL/PROPULSION SYSTEM
My car has been shutting down or going into limp mode. It has happened 4 times now and has left me stranded. The second time it happened I was going highway speeds and car lost power causing me to almost get rearended trying to pull my car off road. The 3rd time it happened my car stahled while idling and I could not get it to start back up in the middle of traffic at intersection. I have had injector and pipe replaced, ecm updated and now its going back to dealer as it is currently broke down again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696717October 31, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving South bound on an early morning drive in bright sun, the Forward Collision Avoidance/Alert System and Adaptive Cruise Control kept intermittently disabling itself. This continued to happen for 20 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696392October 29, 2025
VISIBILITY/WIPER
Visibility under certain conditions is very poor. Reflection on the windshield from the dash creates unsafe driving conditions. It is especially bad when driving into a dark area like a parking garage or car wash. Almost impossible to see other vehicles or people. Polarized, sunglasses, eliminates or reduces the reflection but they are not always within reach. This is not an isolated incident. It is a constant problem with the vehicle design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696317October 29, 2025
TIRES
The contact owns a 2024 Chevrolet Equinox equipped with Continental Tires, Tire Line: Crosscontact RX, Tire Size: 275/40/R21, DOT Number: IVY03HFMJ0224. The contact stated that while driving at an undisclosed speed, the contact briefly felt violent vibrations coming from the vehicle before the vehicle suddenly veered sharply to the right, slightly leaving the roadway, resulting in damage to the passenger’s side front wheel and tire. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed the vehicle with an unstated failure with the tires. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 82,045.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696185October 28, 2025
FUEL/PROPULSION SYSTEM
In September 2025 engine light came on and the message Engine Power is Reduced. The message and light went off. In October 2025 the engine light came on again and another message came on. Something like service ES. I didn’t catch the rest of it. No trouble driving and engine light went out after driving awhile. I took it to the Chevy dealer and they told me I need a new fuel pump. Car has only 58,249 miles on it. I refused repair and told them there were several recalls, but not for my year. Apparently this is a major problem with the Chevy Equinox.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696036October 28, 2025
ELECTRICAL SYSTEM
My vehicle has been at the dealership for over a month for an issue with the HVAC system. The technician and GM engineering support believe the problem is related to a faulty acuator, which requires the entire dash to be removed for repair. (See pictures) This is extremely concerning for a new vehicle with very low mileage. An HVAC acuator failure in a brand new car should not occur, and the repair is invasive- involving disassembly of the major interior components. I am worried this will lead to creaks, rattles, or compromised fit and finish afterward, as well as potential damage to electronics, airbags, and trim panels. In addition, this problem appears to be widespread among other 2025 Equinox owners, based on multiple reports in owner forums describing identical HVAC noise or clicking problems linked to acuators. GM has not yet issued a recall or service bulletin addressing it. Given the scope of disassembly required and the frequency of similar reports, this should be reviewed as potential design or component defect affecting vehicle reliability and safety systems (defrosting performance and interior air management).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696027October 28, 2025
UNKNOWN OR OTHER
When using the factory-installed wireless charging pad, my phone becomes extremely hot within minutes of charging. The heat builds quickly, to the point that the phone must be removed immediately to prevent potential damages or safety risks. This has happened consistently, and I have not removed the phone case because I should not have to- the charging pad is designed and advertised to work safely under normal use conditions, which includes phones in standard protective cases. Regardless, the level of heat generated is excessive and concerning. This issue raises serious safety and design concerns, including the potential for battery damage, device malfunction, or even fire risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696023October 28, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
When there is dew, condensation, or rain on the windshield, the Front End Collision Warning system becomes inactive and displays the message: "Front End Collision System Inactive-Clean Windshield." This happens frequently, even with light moisture, and the warning system remains disabled until the windshield dries completely. Given that wet or low-visibility conditions are precisely when collision avoidance features are most critical, this failure creates a serious safety risk. I have verified that the windshield is clean and that three are no obstructions on the camera or sensors. Despite this, the system consistently deactivates whenever moisture is present. This issue appears to be a design or sensor calibration problem, not a maintenance issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696019October 28, 2025
VISIBILITY/WIPER
When driving in sunny conditions, there is an intense glare reflecting from the interior trim- specifically the "chrome" trim on the middle console. The reflection is so bright that it becomes blinding at times, making it difficult to see the road clearly and creating a serious safety hazard. This issue occurs consistently whenever sunlight enters the cabin and reflects off the trim's surface. It is extremely distracting and has the potential to cause temporary vision impairment when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695776October 27, 2025
VISIBILITY/WIPER, POWER TRAIN
After I purchased my vehicle, 2026 chevy equinox rs, I noticed severe distortion on the front windshield. I had it replaced once, with the same problem. They were going to put another windshield in but we wanted to see it first, which was worse than the first two. I do not like the feeling of being car sick. Also, the transmission slipped once, while driving. It felt like it went into neutral and then back into gear. The dealer looked at it and could not find anything wrong. It was good for a few weeks and then it did it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695540October 25, 2025
FUEL/PROPULSION SYSTEM
Check engine light, reduced engine performance, stalling antiskid message coming on misfire won’t accelerate hard starting. First time June 2025 bad fuel injector second time August 2025 bad fuel injector third time October 2025 car at dealership replacing high-pressure fuel pump.all repairs done at Bomnin Chevrolet west Kendall Miami fl 33177
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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