Chevrolet Equinox Complaints

698 consumer complaints on file.

#11709140January 6, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, VISIBILITY/WIPER
The windshield is a major safety issue. It is distorted, warped, and wavy. The dealership has ordered a replacement, but I’m worried it will be the same. As for the blind spot warning, it flashes when there is nothing present. The dealership cannot replicate, and I am not able to record when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709129January 6, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I am on 20 service calls.Mine is currently having onstar issues screens glitching, Apple CarPlay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying GM said my warranty is voided due to a aftermarket part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709087January 6, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
OnStar Module malfunctioned, has been diagnosed and awaits identification of specific type of module to determine if one is available or if it is one that will be on back order. The safety of myself and my family was put at risk, along with others, when vehicle braking system randomly activated and slammed on the brakes despite clear highways all around, almost causing us to be rear-ended more than once. This has happened prior to 12/01 several times randomly but we assumed the sensor was sensitive and was picking up something we couldn't see, however this was not the case in this situation. The battery keeps going dead and needing jumped and there are numerous warning messages/lamps. Dealer service department confirmed OnStar module failure and need for replacement, has not yet reproduced braking issues. Vehicle is currently at dealership service department for inspection and was deemed unsafe to drive at this time. Dealer stated they had no loaner vehicles to supply and instructed us GM would reimburse up to $45 daily for rental at Enterprise, so a rental vehicle was obtained and placed on waiting list at two different dealerships for loaner vehicle. WiFi and Navigation System originally quit working, then car battery started dying and requires being jumped multiple times if not driven within 8 hours, Received alerts off and on of "Lane Change Alert System Off", "Service Parking Break", "Adaptive Cruise Control Temp Unavailable", "Service Power Steering", "Service Electronic Stability Control", "Service Transmission Now, Unable to shift soon", and cruise control/Lane assist etc quit working. We became stranded in another town and had to purchase a portable jumper. Dealer currently has no anticipated repair date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709086January 6, 2026
UNKNOWN OR OTHER
I am submitting this letter to formally notify the NHTSA of a safety critical defect in my 2025 Chevrolet Equinox Activ starting on 12/9/25 involving the Telematics Control Module (TCM), GM part number 85669062. This defect results in intermittent or complete failure of essential OnStar safety functions, including Automatic Crash Response, emergency communication, and accurate GPS location reporting. During normal driving, the vehicle experiences the following failures: •Loss of telematics connectivity •Inability of OnStar services to initialize or maintain a connection •GPS location drift or inaccurate positioning •Failure to reliably transmit vehicle location or contact emergency services These failures occur without user action and under normal operating conditions. The defect directly impairs systems intended to provide crash detection and emergency communication. If a collision occurs, the vehicle may not contact emergency services or may transmit an incorrect location. This represents a loss of a safety system that General Motors advertises as part of the vehicle’s crash response capability. On December 9, 2025, my Chevrolet dealer confirmed that the Telematics Control Module had failed and requires replacement. General Motors has placed this part on national backorder with no estimated availability, leaving the vehicle in an unsafe condition with no available remedy. General Motors has not issued a recall, service bulletin, or customer satisfaction program addressing this defect. The absence of available replacement parts suggests a potential supplier level issue affecting multiple vehicles. Given the safety implications, part unavailability, and potential for a broader pattern of failures, I respectfully request that NHTSA: •Review this defect as a potential systemic issue •Evaluate whether similar failures are occurring in other GM vehicles •Consider opening a Preliminary Evaluation (PE) if warranted. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708908January 5, 2026
LANE DEPARTURE: BLIND SPOT DETECTION
vehicle gives false blind side alerts on driver side. Happens when no objects are approaching. Happens when vehicles pass from opposite direction. System otherwise works as advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708891January 5, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle’s heating system operates intermittently or takes an excessive amount of time to produce heat, reducing cabin visibility and comfort in cold conditions and creating a potential safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708874January 5, 2026
FUEL/PROPULSION SYSTEM
Vehicle unexpectedly stalled 10/5/2024 while driving at 45 mph on a highway. It would not restart. We were able to get to the side of the road and call for a tow truck. It was towed to the dealer where we purchased. It sat in the parking lot for a few days and they were able to restart it. The dealer could not find anything wrong. On 12/19/2025 the vehicle again unexpectedly stalled doing 50 mph on a three lane highway. It would not start. With a lot of beeping and cutting off upset drivers we were able to get the car off the road. We again had it towed to the dealer where we bought it new. They found there was a faulty fuel pump driver module. They replaced the module and we picked up and paid $386.62. It seems to be running fine now, but found this issue is a recall for many equinoxes with the same car years but my vin is not listed in the recall. I also see the replacement modules are being recalled. This is a dangerous situation for myself, my family, passengers and others on the road. This vehicle dies with no warning. No lights go on. It just plain stops running. No one should have to pay for this repair no matter the vin. Note this equinox has less than 60,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708812January 5, 2026
VISIBILITY:WINDSHIELD, VISIBILITY, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708782January 5, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle’s display screen intermittently goes black, rendering the rearview camera inoperative. This failure significantly impairs rear visibility and creates a safety hazard while reversing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708652January 4, 2026
STRUCTURE:BODY
When I purchased the car new, and brought it home I noticed the windows seemed a little dirty, so I proceeded to wash them, At that point I noticed a blurry windshield with what appeared to be sticky spots. No matter how often I washed them it never got better. Went back to the dealer, they washed them, but no better. After making an appointment with the service department they confirmed the windshield was defective and that they would replace it (one) time but could not guarantee the replacement would be any better, because the 2025/2026 Chevy Equinox SUV's are noticing this type of defect with the windshields, I went on line and read the same thing. So even though the windshield has been replaced, it is no better with the same problem, also a little worse. When you drive into the sun it becomes very blurry and somewhat distorted, and more noticeable, And there is some sort of a film over the windshield causing the glare and blurriness. Since they replaced it there is nothing else the car dealer can do for me, So I'm stuck with it. It is very difficult to drive into the sun, it really effects me. This is not regarding an accident, but the fact that the dealer sold me a brand new 2026 Chevy Equinox with a defective windshield. Date of purchase: 7/15/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708395January 2, 2026
UNKNOWN OR OTHER
Telematics unit in my Chevrolet equinox EV 2025 has failed. GPS/navigation/wifi does not work anymore. Calls to onStar for collision data / support in emergencies also do not work anymore. Also, basic features on the myChevrolet app to unlock/lock the car do not work. This happened gradually over time. Around 6 months after owning the vehicle, the GPS unit would sometimes randomly turn on/off and show my current location 1-2 miles away from my actual location. Then around 9 months after owning the vehicle, the unit as a whole failed and the whole tablet doesn’t work anymore. The dealer initially claimed that it was an issue with my onStar plan, but it is actually an issue with the telematics unit that needs to be replaced. This is a very well known problem is searched online across all newer GM vehicles that depend on Onstar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708036December 31, 2025
VISIBILITY/WIPER
You can't see clearly out the windshield while driving during the day or night due to dashboard reflection on the windshield. The defect is highly publicised on the internet and on Equinox EV forums. I was told it is an engineering defect due to the windshield's angle and cannot be fixed. I have asked Chevrolet to do a buyback because, even with the TSB fix for the dash cover, it doesn't fully address the safety issue. Chevrolet should not be selling vehicles with window glare that makes it impossible for the driver to see the driving field clearly 30-50% of the time, as it is for me when driving the Chevrolet Equinox EV. I don't feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707798December 30, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while her son was driving at 55 MPH, the vehicle failed to accelerate and stalled. The check engine warning light illuminated. The contact was unsure whether the driver was able to coast to the side of the road. The driver was able to restart the vehicle; however, the vehicle stalled after driving a short distance. The contact's son was able to coast to the side of the road. The vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to Firestone, where DTC: P129F, which indicated a Fuel Pump Control Module (FPCM) failure, and DTC: P102B, which indicated a sensor circuit failure, were retrieved. The vehicle was not repaired and remained at Firestone. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707602December 29, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in May. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the OnStar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with no estimated arrival date, leaving the vehicle unusable. They also do not know if they have a loaner for me. This creates a safety risk because the vehicle can become inoperable without warning, potentially stranding the driver. The issue has been reproduced and confirmed by the dealership. Prior to the failure, the OnStar system stopped functioning, but no warning lights appeared on the dashboard. My Chevy App stopped working 26 days ago as well. I now have a Loan payment to make for a car that isn't even working and brand new. Dealership doesn't know a timeframe either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707351December 28, 2025
VISIBILITY/WIPER
excessive dashboard glare restricted clear vision of road and associated pedestrians and other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707031December 25, 2025
EXTERIOR LIGHTING
While driving in snowy conditions the headlights become packed with snow and slush. Lights become dim and I’ve had to pull over in unsafe conditions to clear them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706898December 23, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My vehicle randomly turns off the foward collision system causing its supercruise system and adaptive cruise control to turn off while driving on the highway potentially causing and accident. I took it to the dealer in marlton NJ with the foward collision fault light on and they cant find anything wrong with the system as it resets itself after thr vehicle is turned off for two minutes. On our Facebook page I am not the only one who is experiencing this I will attach some documents of similar issues apparently GM has been aware of this for a while and no fix yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706886December 23, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I bought this vehicle brand new on January 18th 2025 and it has been into the dealership 3 times now for a backup camera malfunction. My rear traffic alert or any of my other safety features when backing up are not working. On several occasions the entire instrument display including my speedometer and everything has completely blacked out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706630December 22, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at 65 MPH, the vehicle lost automotive power. The check engine warning light was illuminated. Neither an independent mechanic nor the dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to Auto Zone, where it was diagnosed, and determined that the fuel pump control module needed to be replaced. The VIN was not included in NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that there were no recalls at the time of the failure. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706472December 22, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
My Equinox EV telematics module does not work. Prevents the use of navigation features and Onstar navigation features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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