Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11101995June 15, 2018
ENGINE
MY CAR KEEPS SAYING AC TURNING OFF DUE TO ENGINE OVERHEATING BUT THE ACTUAL CAR IS NOT OVERHEATING, BUT THE COOLANT IN THE RESERVOIR IS BOILING AND LEAVING THE COMPARTMENT QUICKLY. WHEN I DRIVE A WHILE, I CAN SEE STEAM COMING FROM THE SIDE WHERE THE COOLANT IS LOCATED AND IT IS BOILING ONCE I OPENED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101996June 15, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE 'AIR CONDITIONER TURNING OFF DUE TO HIGH ENGINE TEMPERATURE' WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. CURRIE MOTORS CHEVROLET (8401 ROOSEVELT RD, FOREST PARK, IL 60130, (708) 771-2600) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102186June 15, 2018
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT PULLED OVER ONTO THE SHOULDER AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (BUD CHEVROLET BUICK IN ST MARYS, OHIO, 419-954-0649) WHERE IT WAS DIAGNOSED THAT THE DRIVER ASSIST MODULES IN THE REAR OF THE VEHICLE WERE FAULTY AND CAUSED THE BLACKOUT ON THE INSTRUMENT PANEL. ON ANOTHER OCCASION, WHILE PULLING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND FELT VERY STIFF. THE SAME DEALER DIAGNOSED THAT THE BRAKE VACUUM PUMP NEEDED REPLACEMENT. THE FAILURES WERE BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101780June 14, 2018
SERVICE BRAKES
I BOUGHT A 2013 CHEVY CRUZE A YEAR AGO. THE BRAKES FAIL WHEN CAR IS IN REVERSE AND THE BRAKE PEDAL GETS HARD. IT HAPPENS INTERMITTENTLY BUT I'VE TAKEN IT TO THE DEALERSHIP TWICE AND THEY COULDN'T FIND ANYTHING WRONG. I'M AFRAID FOR MY SON TO CONTINUE TO DRIVE THIS VEHICLE. THERE ARE NO RECALLS BUT AN INTERNET SEARCH SAYS THERE ARE MANY BRAKE PROBLEMS WITH ALL CRUZES. NOT HAPPY I MADE THIS PURCHASE AND WILL BE TRADING THIS IN IF THE NEXT SERVICE APPT DOESNT FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101608June 13, 2018
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V304000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SCHUMACHER CHEVROLET OF LIVINGSTON, 606 W MT PLEASANT AVE, LIVINGSTON, NJ 07039, (877) 849-2010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101581June 13, 2018
POWER TRAIN
TAKATA RECALL VERY HARD SHIFTING AND CLUNKING NOSE WHEN SHIFTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101591June 13, 2018
AIR BAGS, STRUCTURE:BODY, SEATS
I WAS INVOLVED IN A REAR-END COLLISION PUSHING ME INTO ANOTHER VEHICLE ON 06-06-18. THE HEADLINER AND DRIVERS SEAT BEGAN TO SMOKE, FILLING THE CAR. THE SMOKE WAS WHITE, GREY, AND SMELLED OF SULPHUR. IN ADDITION, THE "SERVICE AIRBAG" LIGHT APPEARED ON THE INFORMATION DISPLAY, THE FLASHERS/HAZARDS, CAME ON AUTOMATICALLY, AND THE CAR WOULD NOT START AND HAD TO BE TOWED. THE VEHICLE WAS SLOWING, ALMOST TO A STOP BEFORE BEING HIT. OHIO HIGHWAY PATROL ACCIDENT # 67-0834-67 5 VEHICLES INVOLVED. UNABLE TO UPLOAD.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11101314June 12, 2018
ENGINE
COOLANT HOSE LEAK RUPTURED WITHOUT CAUSE OR WARNING CAUSING ENTIRE HOSING SYSTEM TO EXPLODE AND CAR OVERHEATED OBVIOUSLY WHILE DRIVING. IT RESULTED IN THERMOSTAT AND HOUSING ALONG WITH ADDITIONAL COOLANT HOUSING TO BE REPLACED ABOUT A MONTH AGO. NOW MY CAR IS BELLOWING WHITE SMOKE AND IDLING FUNNY AND I FIND OUT I'VE BLOWN A GASKET. MY VIN ISN'T LISTED BUT I SEE OTHER CHEVYS WITH THIS SAME COOLANT HOSE WEAKNESS ISSUE AS MINE. APPEARS THERE ARE MORE THAN JUST THOSE LISTED. EXTREMELY COSTLY REPAIR. ALSO HAVE SIMILAR ISSUE WITH THE FUEL INJECTION/TAKE OFF WITH NO POWER AND SLOW TO GO WHICH HAS ALMOST BEEN DEADLY IN HIGHWAY TRAFFIC. WILL NEVER BUY ANOTHER CHEVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101358June 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WITHOUT ANY PREVIOUS PROBLEMS BEFORE THIS DAY.. MY TRANSMISSION WENT OUT WITH ONLY 80,000 MILES ON JUNE 7, 2018. BEING ON A BUSY 2 LANE, CURVY HIGHWAY, MY CAR JUST COMPLETELY WENT OUT OF GEAR AND THANKFULLY I WAS ABLE CRUISE OFF TO THE SIDE. A FEW MINUTES LATER AN ALERT THAN CAME UP ON MY DASH AND SAID "TRANSMISSION HOT, IDLE ENGINE". I HAD BOUGHT THIS CAR IN 2014 WITH ONLY ONE PREVIOUS OWNER THAT TOOK REALLY GOOD CARE OF IT. IT IS RIDICULOUS FOR MY TRANSMISSION TO GO OUT WITH SUCH LOW MILEAGE AND TO HAVE TO PAY $5,000 FOR A NEW ONE AND PLUS THE CAR PAYMENTS I STILL HAVE ON IT. UNFORTUNATELY, I AM NOT THE ONLY PERSON TO HAVE THIS ISSUE. THERE ARE MANY OTHERS. JUST BECAUSE THEY LOOK NICE DOESN'T MEAN IT WILL LAST LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101404June 12, 2018
UNKNOWN OR OTHER
LEAKING COOLANT: THERE ARE MULTIPLE POSTS ONLINE WITH THIS ISSUE YET CHEVROLET IS NOT TAKING RESPONSIBILITY. MY CAR, AND MANY MORE ARE LEAKING COOLANT DAILY. HAS ANYONE LOOKED INTO THIS, OR IS THIS BEING INVESTIGATED? WE SHOULD NOT HAVE TO PAY FOR A DEFECT THEY PRODUCED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101412June 12, 2018
AIR BAGS
THE 'SERVICE AIRBAGS' MESSAGE SUDDENLY BEGAN APPEARING, DISAPPEARING, AND REAPPEARING. THE ISSUE APPEARS TO BE ASSOCIATED WITH THE CAR'S MOVEMENTS AND WHETHER THE CAR WAS PARKED OUTSIDE DURING A HOT DAY ' WHICH IS THE CASE FOR MOST WEEKDAYS. THE ISSUE SEEMS ODD CONSIDERING THE 2013-2014 CHEVROLET CRUZE MODELS HAVE A RECALL FOR A DEFECTIVE AIRBAG PART, BUT NOT THE 2012 MODEL. YET, WE SEEM TO BE HAVING THE VERY SAME ISSUE. IN ADDITION, I AM THE VEHICLE OWNER'S SON, AS THE OWNER HAS DIFFICULTY GOING THROUGH THESE STEPS ONLINE. AS SUCH, I AM CURRENTLY UNABLE TO UPLOAD A PICTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101541June 12, 2018
SEATS
AFTER I ADJUST MY SEAT BACK SUPPORT AND RELEASE THE LEVER. IT WILL STILL POP BACK LIKE IT WAS NEVER LOCKED IN POSITION AND THE WHOLE SEAT SEEMS LIKE IT LEANS TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101153June 11, 2018
LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SIDE DETECTION SYSTEM WENT COMPLETELY OUT. ALSO, WHEN IT RAINED, WATER ENTERED THE MODULE LOCATED UNDERNEATH THE VEHICLE, WHICH CAUSED THE ELECTRICAL SYSTEM TO NOT FUNCTION CORRECTLY. SOUTHFIELD CHRYSLER DODGE JEEP RAM (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 354-2950) INFORMED THE CONTACT THAT THE VEHICLE'S WARRANTY HAD EXPIRED. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101188June 11, 2018
POWER TRAIN
TRANSMISSION FAILED ON A BUSY HIGHWAY OUT OF NOWHERE. I SLOWED DOWN DUE TO TRAFFIC, AND MY VEHICLE STALLED. I FELT A SHUDDER / POP, AND I WAS NOT ABLE TO ACCELERATE TO GET MY CAR MOVING AGAIN. I WAS LUCKY NOT TO BE IN A SERIOUS ACCIDENT. CONVENIENTLY FAILED RIGHT OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101210June 11, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CAR IS VERY DANGEROUS! SHUTS OFF WHILE ON FREEWAY! JERKS FORWARD WHILE ON BRAKES, CAUSED AN ACCIDENT! CRUISE CONTROL DOES NOT WORK! ELECTRICAL THINGS FLASHING ALL THE TIME! JERKS AND LOCKS UP ALL 4 WHEELS WHILE DRIVING! JUST TODAY IS SHUT DOWN ON THE HIGHWAY I STRUGGLED TO GET IT HOME WHILE THE RPM'S WERE UP ABOVE 6! YOU NAME IT, IT HAS IT. THINK THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THE MAKERS OF THIS VEHICLE!! CLASS ACTION LAWSUIT!!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11101235June 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE HAS A VERY ROUGH IDLE WHILE STOPPED AND WHILE DRIVING. WHEN DRIVING THE VEHICLE WILL CHANGE ROUGHLY IDLE AND SPEED UP THE VEHICLE. WHILE IN A STOPPING POSITION THE VEHICLE WILL ROUGHLY IDLE AND THE RPM INDICATOR WILL BOUNCE UP AND DOWN. THE ENGINE LIGHT IS ON AND THE TRACTION CONTROL WARNING AND SERVICE ESP WARNINGS COME ON INTERMITTENTLY WHILE IN STOPPED POSITION AND THEN THE VEHICLE WILL NOT ACCELERATE PROPERLY. THE MOST RECENT ONE REVVED AND ACCELERATED ON ITS OWN, ALMOST HITTING THE CAR AT THE STOPLIGHT IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100780June 10, 2018
UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY, I HEARD A LOUD POP, AND THE SUNROOF GLASS SHATTERED. WE HAD NOT GONE UNDER ANY OVERPASS NOR WERE WE BEHIND ANY VEHICLE DROPPING LOOSE DEBRIS. TSB NO. 15224
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100714June 9, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CAR LOOSES SPEED CAN'T GIVE IT GAS HAS NO PULL! ONCE YOU TAKE IT OUT OF GEAR AND PUT BACK IN DRIVE, WORKS FINE. LIGHTS FLICKER ON AND OFF, ON RADIO. BOUGHT CAR IN FEBRUARY WITH 49.000 MILES ON IT DROVE TO STORE CAME BACK OUT OF STORE CAR WAS COMPLETELY DEAD! MADE NO SOUND, CHECKED BATTERY EVERYTHING, 5 MIN LATER STARTED RITE UP. THIS CAR DOES NOT FEEL SAFE TO ME, I WISH I COULD RETURN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100472June 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, SUSPENSION
I WAS DRIVING TO WORK ON THE FREEWAY AND NOTICED THE CAR WAS SWAYING AND WOBBLING ... I HAD GOT 4 BRAND NEW TIRES ABOUT A MONTH AND A HALF AGO SO I DIDN'T THINK IT WAS THAT. THE NEXT DAY, SAME THING DRIVING TO WORK BUT THIS TIME IN ADDITION TO SWAYING, IT WAS JERKING AND LOOSING POWER OR PUNCH AT TIMES WHEN PRESSING ON THE ACCELERATOR. THE FOLLOWING DAY, SAME THING AGAIN, THIS TIME THERE WAS A WARNING LIGHT CHECK STABILITY TRAK, SOMETHING LIKE THAT. I ALSO NOTICED THE CHECK ENGINE LIGHT ON. IT ALSO BEGAN JERKING EVEN MORE AND WHEN I PARKED IT, THE FAN WAS VERY LOUD AND RUNNING EVEN THOUGH THE CAR WAS NOT OVERHEATED. WHEN DRIVING HOME AND STOPPING AT LIGHTS, MY CAR JERKED MORE AND ONLY STOPPED TEMPORARILY WHE N IN PARKED OR IF I PRESSED ON THE GAS. I AM CONCERNED THE RECALLS FOR MY CAR WAS NEVER ADDRESSED, EVEN THOUGH IT IS "SAYING" NO RECALLS FOR MY VIN. WHAT SHOULD I DO? I AM NOT SURE I SHOULD DRIVE IT FAR BASED ON WHAT OTHERS HAVE SAID HAPPENED TO THEM WHEN DRIVING ON THE FREEWAY OR LOOSING CONTROL THRU AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100332June 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ENGINE POWER REDUCED LIGHT COMES ON, CAR IDLES ROUGH, LIKE IT IS GOING TO SHUT OFF. WHEN INITIALLY TAKING OFF CAR PUTTS LIKE IT IS NOT GETTING GAS. CAR ACTS LIKE IT WILL STALL WHILE DRIVING AND DURING IDLING. STABILITY SERVICE TRACTION LIGHT COMES ON PERIODICALLY AND ENGINE RMPS INCREASE. HAD CAR LOOKED AT IN CASE IT WAS O2 SENSOR, BUT WAS TOLD BY MECHANIC THERE IS AN ELECTRICAL ISSUE. ISSUE HAS BEEN OCCURRING SINCE MAY 2018. THERE ARE 126K MILES ON THE CAR. CAR HAS BEEN WELL MAINTAINED. I DRIVE 45 MINUTES TO WORK, 5 DAYS A WEEK. I HAVE YOUNG CHILDREN THAT I TRANSPORT IN THE VEHICLE. CAR FEELS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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