Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11230889July 10, 2019
ENGINE, POWER TRAIN
PURCHASED NEW. REPEATED FAILURES OF COOLANT RESERVOIR, REPLACE TURBOCHARGER 2X, REPLACED WATER PUMP, TANK REPLACEMENT, INTAKE MANIFOLD, VALVE COVER AND PCV PIPE, AND NOW ANOTHER FAILURE, HEAD GASKET FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230327July 9, 2019
ENGINE
THE CATALYTIC CONVERTER NEEDS REPLACED BUT UNABLE TO BE REPLACED DUE TO VEHICLE PARTS ARE NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230213July 8, 2019
ENGINE
TURBOCHARGER IS FAULTY AND CAUSING CHECK ENGINE LIGHT TO COME ON. CHEVROLET IS TELLING ME I HAVE TO CONTINUE TO DRIVE MY CAR FOR AT LEAST ANOTHER 2-3 MONTHS BEFORE THE PART WILL BE IN BECAUSE THOUSANDS ARE WAITING ON THIS SAME PART FOR THE SAME MODEL YEAR CAR. I'VE PUT IN A CASE WITH THEM AND THEY SEEM TO BE IN NO HURRY TO GIVE ME ANSWERS ON HOW LONG THIS WILL ACTUALLY TAKE AND WHEN I CAN EXPECT MY CAR TO BE SAFE AGAIN. WITHOUT A LONER CAR, I FEEL VERY UNEASY ABOUT DRIVING MY BROKEN VEHICLE AND THEY ARE ACTING LIKE THIS IS NO BIG DEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229941July 7, 2019
SERVICE BRAKES
WHEN BACKING MY DAUGHTERS CAR OUT OF OUR DRIVEWAY, THE BRAKE PEDAL BECAME HARD AND THE CAR WOULD NOT STOP. THERE WAS A RECALL FOR HER CAR FOR THIS EXACT SAME ISSUE, BUT WHEN I PUT THE VIN NUMBER IN FOR HER CAR, IT WAS NOT INCLUDED IN THE RECALL. I AM AFRAID TO LET HER DRIVE THE CAR DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229790July 6, 2019
POWER TRAIN
THE CAR ONLY HAS 123K AND THE TRANSMISSION HAS GONE OUT SINCE DAY ONE THIS CAR HAS HAD ISSUES, INTAKE MANIFOLD REPLACED TWICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229801July 6, 2019
FUEL/PROPULSION SYSTEM
MY CAR LOST POWER AND DOES NOT GET UP TO SPEED AS IT SHOULD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229123July 3, 2019
STRUCTURE:BODY
TRUNK WONT OPEN AT TIMES WHEN HITTING THE RELEASE BUTTON INSIDE CAR OR ON THE KEYCHAIN. I CAN HEAR CLICKING LIKE ITS OPENED BUT IT ISNT AND IT SAYS ON THE DASH SCREEN THAT IT IS. BUT IT WILL OPEN GOIN DOWN THE ROAD WHILE IM DRIVING THATS VERY AGGRAVATING AND DANGEROUS! DIDNT SEE ANY RECALLS FOR THIS BUT I NEEDED TO BRING THIS TO YOUR ATTENTION. DONT KNOW IF ANYONE ELSE HAS HAD THIS PROBLEM. IT STARTED DOING THIS A COUPLE MONTHS AGO. ITS JUST RANDOM WHEN IT DOES IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229325July 3, 2019
ELECTRICAL SYSTEM
THE SIDE DETECTION WENT OUT AND THEY FIXED IT THEN I HAD TO HAVE IT CHANGED AGAIN IM GOING TO START A LAW SUIT BECAUSE I SHOULD NOT HAVE TO PAY FOR SOMETHING THAT KEEPS BLOWING OUT IVE TALKED TO A LAWYER AND THEY SAID I HAVE A GOOD CASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228901July 2, 2019
ELECTRICAL SYSTEM, ENGINE
CAR STALLS AT INTERSECTIONS. THE AUTO STOP FEATURE GOES FROM "AUTO STOP" ON THE DASH TO "OFF". PROBLEM OCCURS AS YOU ARE MOVING FOOT OVER FROM BRAKE TO GAS AND CAUSES THE CAR TO TURN OFF. HAVE TO PUT CAR IN PARK AND COMPLETELY RESTART THE ENGINE BY TURNING THE CAR OFF AND THEN BACK ON. TYPICALLY HAPPENS WHEN IN AN INTERSECTION/AT A STOP SIGN AND HAVE TO COME TO A COMPLETE STOP. HAS HAPPENED BEFORE IN MANY SETTINGS- CITY STOP LIGHT, CITY STOP SIGN, HIGHWAY TRAFFIC, HIGHWAY STOP SIGN, ETC. SUPER UNSAFE BECAUSE CAR IS UNABLE TO MOVE AND SHUT OFF IN THE MIDDLE OF THE ROAD FOR ABOUT 10 SECONDS. HAPPENS AT LEAST 1 TIME A DAY. MANY OTHER CHEVROLET CRUZE USERS HAVE BEEN POSTING IN FORUMS THAT IT HAS HAPPENED TO THEM AS WELL. COULD CAUSE ACCIDENTS. MAKES THE DRIVER FEEL UNSAFE AND UNEASY EVERY TIME THEY GET IN THE CAR TO DRIVE BECAUSE THERE IS A FEAR THAT IT WILL STALL OUT/BREAK DOWN AT EVERY INTERSECTION OR STOP THAT IS MADE THROUGHOUT THE DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228940July 2, 2019
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE CONSUMED OIL. THE VEHICLE WAS TAKEN TO CHUCK HUTTON CHEVROLET (LOCATED AT 2471 MT MORIAH RD, MEMPHIS, TN 38115, (901) 318-3703) WHERE IT WAS DIAGNOSED THAT THE TURBO HEAD FAILED INTERNALLY AND WAS PUSHING EXHAUST FUEL INTO THE ENGINE CRANKCASE. THE DEALER STATED THAT THE TURBO HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229064July 2, 2019
ENGINE, UNKNOWN OR OTHER
BOUGHT MY CAR IN SEPTEMBER AND IT WAS RUNNING FINE. I LIVE IN ARIZONA AND NOW THAT IT'S JULY IT'S VERY HOT OUTSIDE. I NOTICED ABOUT A MONTH AGO MY CAR STARTED STALLING FOR A MOMENT WHEN I WOULD TRY TO ACCELERATE ON THE FREEWAY. AND NOW IT HAS RANDOMLY STARTED STALLING WHEN STOPPED AT A RED LIGHT. WHEN THIS HAPPENS I HAVE TO TURN THE CAR OFF AND TRY TO TURN IT BACK ON (USUALLY TAKES A COUPLE TIMES). THERE IS NO CHECK ENGINE LIGHT THAT EVER COMES ON WHEN THIS HAPPENS. I LIVE ABOUT 33 MILES AWAY FROM MY WORK SO I DRIVE QUITE A BIT AND IT'S GOTTEN TO THE POINT WHERE I DON'T FEEL SAFE DRIVING IT. THERE IS NO CHECK LIGHT ENGINE ON EVER SO I CAN'T TAKE IT INTO A REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228605July 1, 2019
UNKNOWN OR OTHER
WATER COOLANT OUTLET FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228498June 30, 2019
AIR BAGS
DRIVING IN A TURNING LANE, AND A VEHICLE PULLED OUT IN FRONT OF ME WITHOUT LOOKING, SWERVED TO AVOID THE VEHICLE AND HIT A STATIONERY TRUCK PRETTY HARD, SUSTAINED INJURIES FROM THE ACCIDENT AND NONE OF THE AIRBAGS IN THE VEHICLE DEPLOYED. VEHICLE WAS CONSIDERED TOTALED BY THE INSURANCE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11223140June 28, 2019
SERVICE BRAKES
STARTED TO HAVE NOISE. ASK MECHANIC TO CHECK WHAT IS IT. TURNED OUT IT IS VACUUM PUMP FOR THE BRAKE SYSTEM. LOOKED UP INFORMATION AND THIS ISSUE IS UNDER THE CAMPAIGN #13V360000. CONTACTED LOCAL GM DEALERSHIP ASKING CAN THEY FIX IT AT NO COST. THEY REFUSED BECAUSE THIS RECALL DOES NOT LISTED UNDER MY VIN. WHY I SHOULD PAY FOR RECALL ISSUE AND OTHER OWNER DO NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223144June 28, 2019
SERVICE BRAKES
STARTED TO HAVE NOISE. ASK MECHANIC TO CHECK WHAT IS IT. TURNED OUT IT IS VACUUM PUMP FOR THE BRAKE SYSTEM. LOOKED UP INFORMATION AND THIS ISSUE IS UNDER THE CAMPAIGN #13V360000. CONTACTED LOCAL GM DEALERSHIP ASKING CAN THEY FIX IT AT NO COST. THEY REFUSED BECAUSE THIS RECALL DOES NOT LISTED UNDER MY VIN. WHY I SHOULD PAY FOR RECALL ISSUE AND OTHER OWNER DO NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222790June 26, 2019
ELECTRICAL SYSTEM
THERE IS A PROBLEM WITH HOW THE CAR IS COMMUNICATING WITH THE ANTI THEFT SYSTEM, AT LEAST THAT'S WHAT I AM SUSPECTING. RANDOMLY, WHEN I TRY TO START THE CAR THE DASHBOARD LIGHTS COME ON, THE RADIO, AND EVERYTHING ELSE EXCEPT THE ENGINE WON'T EVEN CRANK. I'VE HAD THE BASICS CHECKED (BATTERY, ALTERNATOR, STARTER) AND ALL IS WELL. WHILE IT MAY NOT SEEM LIKE A SAFETY ISSUE THE CAR HAS LEFT ME STRANDED MANY TIMES. THIS IS AN ONGOING ISSUE I DON'T KNOW WHAT TO DO ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222113June 24, 2019
ELECTRICAL SYSTEM
RADIO SCREEN LOSES POWER, GOES COMPLETELY BLACK. MUSIC STOPS PLAYING. WARNING LIGHTS ON DASH COME ON. MESSAGE APPEARS ON DASH "SERVICE STABILTRACK" SHUT OFF FOR 1-4 MINUTES, AND THEN CAME BACK ON. LOSS OF POWER STEERING. HAPPENED 7 OR 8 TIMES IN A 30 MINUTE PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222131June 24, 2019
SERVICE BRAKES
BRAKES WILL OCCASIONALLY NOT RESPOND TO NORMAL PRESSURE WHEN STEPPING ON THE BRAKE PEDAL. I NOTICE THAT THE ISSUE HAPPENS SPORADICALLY, WHETHER I AM ON THE FREEWAY OR SURFACE STREETS. THERE SEEMS TO BE PRESSURE BUILT UP AND I HAVE TO STEP A LOT HARDER ON THE BRAKE PEDAL. I KNOW FROM LOOKING UP FORUMS THAT THERE WAS A RECALL ON THE 2012 AUTOMATIC CRUZE, BUT MINE IS A 6 SPEED MANUAL. I KNOW THE RECALL WAS FOR A MICROSWITCH ON THE BRAKE VACUUM BOOSTER. THE NHTSA RECALL NUMBER IS 13V360000. I AM WORRIED FOR MY FAMILIES SAFETY SEEING THAT I HAVE 2 TEENAGE SONS, MY WIFE AND I WHO ARE ABLE TO DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222136June 24, 2019
SERVICE BRAKES, ENGINE
MY ENGINE WILL JUST SHUT OFF RANDOMLY, WITH NO WARNING AT ALL. I HAVE TOOK IT INTO DEALER BECASE IT WAS STILL COVERED UNTIL POWERTRAIN, OF COURSE THEY FOUND NOTHING AFTER HAVING MY CAR FOR 4 DAYS. MY CAR SHUTS OFF ON THE HIGHWAY, IN THE MIDDLE OF TRAFFIC, OR WHILE COMING OFF THE HIGHWAY WITH CARS TRAILING BEHIND ME. IT SHUTS OFF SITTING AT RED LIGHTS, WHEN THE AUTO START COMES BACK ON IT NEVER FULLY WILL COME BACK ON, AND JUST COMPLETELY SHUTS OFF. IN WHICH I HAVE TO PUT MY CAR IN PARK AND START THE CAR AGAIN, AND AT TIMES IT DOESN'T START RIGHT AWAY! MY CHECK ENGINE LIGHT HAS BEEN UP, HOWEVER, THE DEALERSHIP AND AN AUTO STORE BOTH PULLED CODES AND NONE HAD ANYTHING TO DO WITH THE ACTUAL ENGINE. THERE IS ALSO A "SERVICE BRAKE ASSIST" WARNING THAT HAS BEEN ON AS WELL. MY BREAKS WORK, BUT YOU HAVE TO PUSH DOWN VERY HARD FOR THEM TO WORK AT 100%. I HAVE 2 CHILDREN, AND AM A SINGLE MOM, THIS IS A HUGE SAFETY CONCERN AND PUTTING ALL OF OUR LIVES AT RISK! NO ONE SEEMS TO KNOW WHAT IS WRONG WITH THE CAR, AND I DON'T WANT ANY OF US TO GET INJURED OR DIE BECAUSE OF THIS ISSUE, BECAUSE SOONER OR LATER SOMEONE WILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222256June 24, 2019
ENGINE
ABOUT A WEEK AGO I WAS DRIVING HOME WHEN MY CAR DECIDED TO SHIFT SUPER HARD AND MY RPM WAS JUMPING UP SCARY HIGH THEN MY CHECK ENGINE LIGHT TURNED ON AND NOW IT WON'T SHIFT RIGHT OR MY RPM GOES UP REALLY HIGH THE CODE THAT POPPED UP WAS P0700
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze