Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#11498121December 19, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving 30 MPH, the vehicle overheated. The vehicle was taken to an unknown dealer, who diagnosed that there was a coolant leak and that the water pump was faulty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497841December 17, 2022
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
UNKNOWN- 2015 CHEVY CRUZE - THE REGULATORS IN THE AUTOMATIC WINDOWS KEEP BREAKING- I HAVE REPLACED REGULATORS 3 TIMES- AND THE TWO FRONT WINDOWS WILL NOT GO UP OR DOWN NOW-I JUST FIXED THE PASSENGERS SIDE WINDOW ABOUT A MONTH AGO AND ITS BROKEN AGAIN.- THE CLOCK DOES NOT KEEP TIME CORRECTLY- HAD A COOLANT LEAK TWICE - AND THE TIRES SEEM TO LOSE TREAD PRETTY QUICKLY- REPLACED TIRES A FEW YEARS AGO- DOES NOT HAVE VERY GOOD TRACTION CONTROL- VERY DIFFICULT TO SEE WITH GLARES NO MATTER IF ITS FRESHLY CLEANED-NOTHING BUT PROBLEMS WITH THIS CAR- I USUALLY LOVE MY CHEVY'S BUT THIS CAR IS A LEMON- AS SOON AS I PAID IT OFF ALL THIS STARTED HAPPENING- AND I CAN'T AFFORD ANOTHER CAR AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497678December 16, 2022
ENGINE
I HAVE A 2017 CHEVY CRUZE, WITH 38,000 MILES. MY PISTON CYLINDER IS BROKEN. I HAD BOUGHT IT OFF A DEALERSHIP WITH 24000 MILES ON IT4 YEARS AGO. AT 38000 MILES WITH ONLY PUTTING VERY LITTLE MILEAGE ON IT, I HAVE TO HAVE THE ENGINE REPLACED WHICH IS A VERY EXPENSIVE FIX. I SHOULD NOT HAVE TO HAVE TO HAVE MY WHOLE ENGINE REPLACED AT 38,000 MILES. I HAVE DONE MY RESEARCH AND THIS IS A COMMON PROBLEM WITH THE 2017 CRUZES. THIS IS SUPPOSE TO MAKE A GREAT FAMILY, REALIABLE CAR! I AM VERY UPSET WITH CHEVY! THERE WAS NO PRIOR WARNINGS OF MY CYLINDER PISTON BREAKING. STABILITY SERVICE LIGHT CAME ON AND IMMEDIENTLY AFTER THE ENGINE LIGHT DID TOOK IT TO A SHOP THE NEXT DAY. AND MY CYLINDER IS BROKEN. WITH LABOR IT IS EASIER TO JUST REPLACE THE WHOLE ENGINE. I AM VERY DISAPPOINTED! I WAS DRIVING WITH MY KIDS WHEN THIS HAPPENED. LUCKY MY CAR ENGINE DIDNT BLOW UP IN THE PROCESS AND I WAS ABLE TO GET HOME SAFELTY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497680December 16, 2022
AIR BAGS, STEERING, SEAT BELTS
Loss of steering cause to side collision into bridge at 70mph no air bags deployed and no seat belts locked cause bodily injuries
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11497172December 13, 2022
AIR BAGS, SEAT BELTS
I was involved in an accident at 70mph and the airbags did not deploy and the seat belts did not catch as a result I had to several injuries and luckily my 3 year old daughters car seat protected her
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11497120December 12, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 35 MPH, he smelled a burning odor and saw smoke coming from underneath the hood of the vehicle. The contact then drove the vehicle to a local dealer where it was diagnosed that the front valve cover gasket and oil pan were leaking. The front valve cover gasket and seals were replaced; however, the failure reoccurred. Additionally, the contact stated that while driving at an undisclosed speed, the message "Low Power" was displayed, and the vehicle lost motive power. The contact veered to the side of the road. The vehicle was taken back to the dealer where the front valve cover gasket and seals were replaced. Additionally, the dealer diagnosed that the thermostat had overheated and had melted the coolant hoses. The thermostat and coolant hoses were replaced; however, the failure persisted. The vehicle was towed back to the dealer where the front valve cover gasket and seals, the thermostat, five coolant hoses and coolant reservoir were replaced; however, the oil leak persisted. The vehicle was taken to a second dealer, Curry Center Auto Center, Inc. Chevrolet (2906 E Buick Cadillac Blvd, Bloomington, IN 47401) where the coolant sealant hoses, the front crank seal, the oil cooler, and other unknown repairs were completed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle model had been discontinued. The manufacturer referred the contact to the NHTSA hotline. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496922December 11, 2022
UNKNOWN OR OTHER
I think even though it says no recalls on my mother's car I think it is part of this recall because it keeps happening after repaired correctly by her car repair person. She had it fixed twice for leaking antifreeze then after fixed twice it was fine for a bit then it blew all out and said overheating like what I read in this website link on recall. Know unable to drive it till fixed correctly https://www.vehiclehistory.com/questions/what-is-the-chevy-cruze-antifreeze-leak-recall-about-107459 so she needs it covered to get fixed permanently for good forever for free at here local gm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496978December 11, 2022
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
While driving the light came one engine overheating a/c shut off. There was a leak of coolant. I was stranded on the side of the road. We had it brought to a mechanic. They repaired the problem. Within 3 days it started again, the mechanic thought it was a faulty part so replaced it. After a week it happened again. We had it repaired again. Now 2 months later it is happening again. Once again stranded on the side of the road This has happened 4 times in 2 months and looks to be a very common issue with a simple search online. Multiple parts replaced and still stranded9
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496641December 8, 2022
ENGINE
Cracks in the diaphragm may have developed in the positive crankcase ventilation (PCV) pressure regulator valve . This has caused my engine to run rough , especially when idle and have the engine trouble code for the fuel trim lean (PO171) displayed . I’ve noticed this recall in other 2013 Chevrolet Cruze but there is none for my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496677December 8, 2022
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
My car was recalled for problems with fuel system or something of that nature, I took it to get repaired not once but about 3 times and problem is still ongoing. When I press the gas, the car shoots all the way to the 3rd gear and gets stuck at about 27 miles which is very dangerous, especially when I’m on the freeway. It will also cut off in the middle of the road making me have to put my car in park and recrank the car, multiple people have almost ran dead into the back of my car. They basically told me it is no way to fix my car. Now, it has caused more problems. My car is now saying “engine power reduced” and “service brake assist” when I try to press the brakes, it’s literally almost impossible. I have to almost stand on the brake and it still does not stop all the way. My brakes are new btw, so it shouldn’t still have this error message. I’m basically driving a lemon. This car is not reliable at ALL. I have put so much money into this car and with it being a 2016, you would think it wouldn’t have all of these problems… the car just jerks when I’m driving and nobody can seem to fix it! Oh, and let me not forget about the fuse that blew in my USB ports causing me not to be able to use all the features of my vehicle. This car is a nightmare. Also, I believe that when there are recalls for safety issues like this, we should be notified but of course that’s asking for too much. I have only had this car since 2019. It was serviced on 4/28/21, 5/26/21, 6/6/21 and after that I literally gave up and just hope I don’t wreck out and die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496296December 6, 2022
ENGINE
87,000 miles on the car. 6 incidences of coolant system failure within the last 2 years/3,000 miles. This car costs me over $1000 in repairs every 3 months. I have replaced the water outlet, water pump (several times), cracked reservoir, and camshaft cover failure (this is covered by a warranty, thankfully).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495572December 1, 2022
ENGINE
after driving for approx 5 or 10 min, light white smoke was coming from exhaust pipe but went away quickly and never did it again. This happened only 1 time and only 15-30 min before the head gasket blew, causing the engine to blow - No other signs of a blown head gasket happened until after it blew - I was on a 2 lane hwy (my direction - 4 lanes total) surrounded by diesel trucks and luckily had a clearing that allowed me to get over safely but it was very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495143November 28, 2022
ENGINE, FUEL/PROPULSION SYSTEM
My car, started to get a messaged saying reduced engine power, after that it started to make a noise I took it to re pair and the car, sometimes makes that noise and I’m driving and out of nowhere the car turns off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495218November 28, 2022
ENGINE
My vehicle had a leak in the turbo coolant return line also my vehicle ran hot so I couldn’t drive and cause me two days from work. I had the vehicle inspected by an independent service center. Coolant would leak on the ground.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494862November 25, 2022
AIR BAGS
The contact owns a 2016 Chevrolet Cruze D2. The contact stated that while driving 20-25 MPH, the contact crashed into another vehicle. The air bags failed to deploy. As a result, the contact had whiplash to the neck and the front seat passenger head hit the windshield and whiplash to the neck. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were not notified of the failure. The failure mileage was approximately 58,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11494725November 23, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Chevrolet Cruze. The contact stated while driving 55 MPH, extra effort was needed to depress the brake pedal while stopping the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the microswitch in the power brake vacuum pipe assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 13V360000 (Service Brakes, Hydraulic). The failure mileage was 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494507November 21, 2022
POWER TRAIN
Chevy Cruze 2017 manual transmission clutch pedal stuck to the floor while driving preventing changing of gears. Was able to lift pedal with toe, but was still not fully able to then depress clutch to get the car in gear. Pumping the pedal helped loosen and eventually allowed it to work normally temporarily. For the past year, occasionally the clutch would be slow to return after depressing, but did not cause any safety issue and since it could not be reproduced for dealer, no repairs were made. Having an experience of not being unable to change gears in traffic caused a significant safety issue, which will need to be remedied. Appointment for service is scheduled for tomorrow and will find out more what the problem is, but based on online forums, it likely is a faulty slave cylinder which has been reported in other Chevy Cruze cars of this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494041November 17, 2022
ELECTRICAL SYSTEM, ENGINE, STEERING
I financed my car through drivetime in june 2019 and from the time i got the car i have been having electrical issues. My car has also been in a really bad accident prior to me purchasing it and when i tried to return it. They just kept telling me to go to pep boys because I had a 60 day warranty to fix any issues. I should not have had to take my car to any mechanic if I got it from a dealership. I now have really mad transmissin issues and I havent even had the car for 3 years. I believe this company sold me a lemon and i dont know how to prove it. I dont have the money to fix all the issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11493757November 16, 2022
ENGINE
Coolant leaking, was repaired. Now coolant mixed into oil causing overheating and a blown head gasket. Car now needs major repairs under 100,000 miles. I see recalls for 2013-2014 Models but none for 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493815November 16, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
The contact owns a 2013 Chevrolet Cruze. The contact stated that while her daughter was driving at an undisclosed speed, the engine overheating message was displayed. The contact's daughter pulled over, and the vehicle was towed to the residence. Upon inspection, the contact noticed that the hose was damaged, and antifreeze was leaking into the engine oil. The contact replaced the hose and added antifreeze; however, the failure recurred with the vehicle making hissing sounds. The contact related the failure to a blown head gasket. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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