Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10446718February 5, 2012
ENGINE AND ENGINE COOLING
I JUST GOT OIL CHANGE A WEEK BEFORE THIS HAPPENED THROUGH THE DEALER. AT NORTHSHORE CHEVROLET IN SMITHTOWN NY. MY SON WAS WAITING AT TRAFFIC LIGHT AT INTERSECTION OF POND PATH AND NICOLLS ROAD IN SETUKET NY. WHEN A WOMAN IN NEXT LANE WAS YELLING YOUR.CARS IS ON FIRE. JUST AS HE WAS EXITING CAR HE SAW A FLAME POP OUT FROM THE ENGINE COMPARTMENT. IN 2 MINS THE CAR WAS FULLY ENGULFED AND FLAMES WERE AT 15FT HIGH. MY CAR IS FULLY STOCK NO AFTERMARKET ITEMS INSTALLED. DEALER MAINTAINED. UPON SOME RESEARCH I AM NOT ALONE WITH THIS PROBLEM. GM NEEDS TO FINDOUT AND CORRECT THIS PROBLEM BEFORE SOMEONE GET SERIOUSLY HURT. THE CHEVY CRUZE IS A GREAT CAR THAT WE LOVED DRIVING AND OWNING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10446292February 2, 2012
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH A SPARE TIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT EQUIPPED WITH A SPARE TIRE. THE CONTACT FELT THAT THIS WAS A SAFETY CONCERN. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 4,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445585January 27, 2012
VISIBILITY
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE LTZ. THE CONTACT STATED THE REAR VIEW MIRROR WAS AUTOMATIC DIMMING LIGHT AND IT DOESN'T FUNCTION AS IT SHOULD. WHEN SOMEONE IS DRIVING BEHIND HIM WITH THEIR HEADLIGHTS ON IT CAUSED A GLARE IN THE MIRROR WHICH OBSCURED HIS VISION. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HIM THAT THEY WOULD REPLACE THE MIRROR WITH ONE THAT HAD TINT IN IT. AFTER HAVING THE REAR VIEW MIRROR REPLACED, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 150. UPDATED 03/05/12*LJ UPDATED 03/07/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445653January 27, 2012
STEERING
WHILE DRIVING 60-65 MPH THERE IS A SLIGHT BINDING THAT OCCURS DURING THE NORMAL CORRECTIONS OF THE STEERING WHEEL. REPORTED TO DEALER AND THEY " DO NOT SEE A PROBLEM". IT IS VERY HARD TO NOTICE, BUT IT IS THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443779January 14, 2012
ENGINE AND ENGINE COOLING
CAR HAS BEEN TO DEALER 3 TIMES FOR ANTIFREEZE SMELL OUTSIDE THE CAR AND MORE IMPORTANTLY INSIDE THE CAR WHILE USING THE HEATER. I HAVE STOPPED USING THE HEAT DUE TO THE NAUSEATING SMELL. DEALER CLAIMS ALL IS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442651January 6, 2012
AIR BAGS
TL* THE CONTACT WANTED OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR MALFUNCTIONED. THE FRONT PASSENGER SIDE AIR BAG WOULD NOT IDENTIFY A PASSENGER SITTING IN THE PASSENGER SEAT AND THE AIR BAG WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FRONT PASSENGER SEAT COVER WAS REMOVED AND THE SENSOR WAS REPLACED. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO OTHER REMEDIES FOR THE FAILURE. THE FAILURE MILEAGE WAS 2,600. UPDATED 02/15/12*LJ UPDATE 03/16/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442162January 3, 2012
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
CAR WOULD NOT ACCELERATE WHILE AT A STOPLIGHT, WITH CARS BEHIND ME. RADIO READOUT SAID, "STABILITRAK TURNED OFF"; DASH READOUT SAID, "ENGINE POWER REDUCED!". I COULD NOT ACCELERATE PAST 1ST GEAR. I HAD AAA TOW THE VEHICLE TO A LOCAL DEALERSHIP, AND I WAS TOLD THE THROTTLE BODY NEEDED TO BE REPLACED BECAUSE THE THROTTLE WOULD NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439429December 12, 2011
POWER TRAIN, STEERING, ELECTRICAL SYSTEM
2011 CHEVY CRUZE MANUAL TRANSMISSION 6 SPD. RANDOM OCCURRENCE OF SPEEDOMETER SPIKES DIGITAL AND NEEDLE (ANYWHERE FROM 20-120 MPH), VOLUME ON RADIO WILL ALSO SPIKE WITH THIS ISSUE. WHEN SPEEDOMETER SPIKING THE STEERING WHEEL WILL ALSO UNWONTEDLY MOVE 1/2 - 2 INCHES LEFT OR RIGHT EVERY TIME WHICH COULD DISTRACT/STARTLE DRIVER LEADING TO A POSSIBLE ACCIDENT. CHEVY REFUSES TO LOOK FOR A PROBLEM THAT "ISN'T THERE". AS STATED BY DEALERSHIP WITHOUT CODE OR A TECH WITNESSING IT. OCCURRENCE HAPPENS WHEN ROLLING AT SLOW SPEEDS (0-7 MPH) OR STOPPED WITH CLUTCH ENGAGED OR SLOWLY BEING RELEASED. HAPPENS, 10-15 TIMES+ A MONTH. HAS STARTLED ME SEVERAL TIMES ONCE INCLUDING ME LETTING OFF THE CLUTCH AND STALLING THE VEHICLE FROM BEING STARTLED. VEHICLE ASSEMBLED: LORDSTOWN,OHIO MILEAGE WHEN FIRST NOTICING THIS ISSUE: 78.0 CURRENT MILEAGE, ISSUE STILL OCCURRING: 18,749. SEEN DEALERSHIP :3 TIMES ABOUT CURRENT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437818November 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED SHE REPORTED PROBLEMS WITH THE HANDLING OF THE VEHICLE WITHIN THE FIRST THREE MONTHS. PROBLEMS REPORTED INCLUDED: SHIFTING ISSUES IN WHICH THE VEHICLE APPEARED TO SLIP OUT OF GEAR, THE VEHICLE INTERMITTENTLY LUNGED FOWARD WHEN HER FOOT WAS ON THE BRAKE, WHEN IN PARK AND ONCE WHILE DRIVING. SHE ALSO REPORTED INCIDENCES OF UNUSUALLY LONG PERIODS OF HESITATION WHEN STEPPING ON THE ACCELERATOR PEDAL. THE SERVICE STABLIIZER, SERIVCE POWER STEERING, TRACTION CONTROL AND ENGINE LIGHTS ILLUMINATED PERIODICALLY AS WELL AS THE INSTRUMENT PANEL GOING BLANK WHILE DRIVING. UPDATED 01/04/12*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437637November 29, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER ACCELERATES WHEN VEHICLE IS AT A STOP. THE VEHICLE IS NOT MOVING BUT THE SPEEDOMETER SHOWS 30MPH. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437369November 27, 2011
STEERING, WHEELS, POWER TRAIN
I JUST BOUGHT A 2012 CHEVY CRUZE. AT TAKE OFF AND TURNING AROUND CURVES AT LOW SPEED THE STEERING AND THE WHEELS SHAKE. I TOOK IT TO THE DEALERSHIP. AND COULDN'T FIND ANYTHING WRONG WITH IT BUT IT CONTINUES TO DO IT. VERY UPSETTING THAT IT IS BRAND NEW AND ALREADY HAVING PROBLEMS. I REALLY LIKE MY CAR BUT WISH IT WAS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436843November 23, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 TO 80 MPH, HE WOULD HEAR WIND ENTERING THE VEHICLE FROM THE DRIVERS SIDE WINDOW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE FAILURE MAY BE A MANUFACTURERS DEFECT AND WAS PRESENT ON ALL THE NEW VEHICLES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436167November 17, 2011
ELECTRICAL SYSTEM
I WAS AT A STOP LIGHT WAITING FOR LIGHT TO TURN GREEN AND ALL OF A SUDDEN THE SPEEDOMETER JUMPS TO 45 MPH AND STAYS THERE A COUPLE SECONDS THEN SLOWLY DROPS BACK DOWN TO 0MPH. THIS HAS HAPPENED MULTIPLE TIMES BUT ONLY WHEN I AM SITTING AT A LIGHT. ONE TIME I PRESSED I THE ACCELERATOR TO GO WHILE IT WAS DOING IT AND IT STILL READ 35-40 MPH WHEN I WAS JUST CREEPING ALONG FROM A STAND STILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436170November 17, 2011
STEERING
POWER STEERING WILL GET NOTCHY AND MAKE YOU FEEL LIKE YOU WILL LOSE CONTROL OF CAR. THIS HAS HAPPENED EVERYDAY FOR A WEEK, NOW IT HAS DECIDED TO BEHAVE ITSELF BUT FOR HOW LONG? THIS CAR HAS A LOT OF SAFETY GLITCHES AND WOULD NOT TRUST MY FAMILY IN IT AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435662November 15, 2011
STEERING
WHILE DRIVING ON HIGHWAY AT 65 MPH TEMPORARY STEERING LOSS FOR FEW MOMENTS. PROCEEDED TO STOP CAR AND SHUT OF. ONCE RESTARTED CAR DROVE NORMAL. PROBLEM REPORTED TO LOCAL DEALER NO PROBLEM FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435618November 14, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SITTING AT A STOP LIGHT, THE SPEEDOMETER WENT UP TO OVER 60MPH AND SLOWLY FELL BACK DOWN TO ZERO. THIS HAS HAPPENED MULTIPLE TIMES SINCE THE INITIAL INCIDENT. I TOOK IT INTO THE DEALER WHERE I BOUGHT IT AND THEY SAID THEY WOULD HAVE TO REPLACE THE SPEEDOMETER AND NEEDED TO ORDER A NEW ONE. I DECIDED TO WAIT UNTIL I MOVED (I WAS IN THE MIDDLE OF A CROSS COUNTRY MOVE) AND WHEN I TOOK IT IN FOR THE 7500 MILE MAINTENANCE, I ASKED THE DEALER SERVICE CENTER IN MY NEW CITY TO CHECK OUT THE SPEEDOMETER. THEY DIDN'T FIND ANYTHING AND CAN'T DO ANYTHING ABOUT IT UNTIL ONE OF THEIR TECHNICIANS WITNESSES IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434408November 6, 2011
AIR BAGS
JUST A FEW DAY'S AFTER BUYING OUR NEW CAR WE NOTICED ON OCCASION THE PASSENGER AIR BAG LITE WOULD NOT INDICATE ON.. TOOK IT BACK TO THE DEALER AND THEY TRIED IT OUT AND IT WORKED FOR THEM.THE SECOND TIME WE TOOK IT TO THE DEALER THEY DID SEE THE CHEVY SAID THAT THEY COULD RESET SOMETHING AND IT WOULD HELP. THE THIRD TIME WE TOOK IT BACK TO THEY PUT A NEW SENSOR IN THE SEAT.. NOW IT IS UP THERE A 4TH TIME FOR THEM TO SEE WHAT IS GOING ON... THEY DEALER HAS BEEN WONDERFUL ON TRYING TO TAKE CARE OF THE ISSUE... I HAVE LOOKED ON THE INTERNET AND THERE IS SEVERAL COMPLAINTS ON THIS... CAN WE JUST REQUEST THAT CHEVY LET US BUY ANOTHER MODEL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433924November 2, 2011
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
VEHICLE WAS IN THE PARK POSITION, WHEN THE KEY WAS TURNED IN THE OFF POSITION THE CAR STARTED TO ROLL BACKWARD DOWN A HILL DRAGGING MY CHILD WITH IT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10433103October 28, 2011
POWER TRAIN
MY 2012 CHEVROLET CRUZE ECO WITH THE 6-SPEED MANUAL TRANSMISSION HAS OCCASIONALLY REFUSED TO GO INTO 4TH GEAR, AND GRINDS OCCASIONALLY WHEN GOING INTO 2ND GEAR. I GET THE GRIND AT ABOUT 1200 RPM AND UP. MOST OF MY SHIFTING IS DONE AT OR BELOW 2500 RPM FOR FUEL ECONOMY REASONS. THE CLUTCH PEDAL CAN BE PUSHED TO THE FLOOR, THE ENGINE REV-MATCHED, AND IT WILL STILL BALK/GRIND IN THOSE GEARS.THIS IS MY SECOND MANUAL TRANSMISSION CAR AFTER PUTTING 70,000 MILES ON MY FIRST ONE, SO I KNOW HOW TO DRIVE A MANUAL TRANSMISSION WITHOUT GRINDING THE GEARS. THE CAR PRESENTLY HAS 4700 MILES ON IT, AND THE PROBLEM STARTED AT APPROXIMATELY 1000 MILES. I'M WORRIED THAT I MIGHT NEED TO DO A QUICK SHIFT TO ACCELERATE QUICKLY IN AN EMERGENCY SITUATION AND BE UNABLE TO DO SO THANKS TO THE BALKINESS OF THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432765October 25, 2011
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS DRIVING 12 MPH DURING A RAIN STORM WHEN THE WIPERS WERE ACTIVATED BUT WOULD ONLY OPERATE EXTREMELY SLOW. THE CONTACT PULLED OVER BECAUSE HE WAS UNABLE TO SEE THE ROADWAY BECAUSE OF THE FAULTY WIPERS. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE WIPER SPEED WAS SLOWER THAN NORMAL. THE CONTACT CALLED THE MANUFACTURER BUT THE MANUFACTURER PROVIDED NO ASSISTANCE. THE CONTACT WAS CONCERNED WITH THE SAFETY OF DRIVING THE VEHICLE DURING INCLEMENT WEATHER. THE FAILURE MILEAGE WAS 5,000. UPDATED 11/14/11 *BF UPDATED 11/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze