Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10639260September 26, 2014
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS USED TO MANEUVER THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638872September 25, 2014
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE ACCELERATING FROM A STOP, THE VEHICLE MOVED BACKWARDS BEFORE ACCELERATING FORWARD. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE JERKED FORWARD. IN ADDITION, THE CONTACT HEARD A RATTLING SOUND COMING FROM THE ENGINE AND MOTOR OIL FUMES WERE PRESENT. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE FAILURES OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638907September 25, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE STOPPED, THE VEHICLE VIBRATED AND JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639172September 25, 2014
ELECTRICAL SYSTEM
RADIO TURNS ON AND OFF REPEATEDLY INCLUDING THE UPPER DISPLAY, THE SMALLER DISPLAY FLICKERS AND WILL SHOW A SERVICE STABILITRAK NOTICE. SEVERAL WARNING LIGHTS ON THE DASH ALSO LIGHT UP: BRAKE, STABILITRAK , AND ABS. NO GM BULLETINS NOR A RECALL FOR THIS PROBLEM AND DEALERSHIP CANNOT FIX PROBLEM AFTER SEVERAL VISITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639184September 25, 2014
STRUCTURE:BODY, WHEELS, UNKNOWN OR OTHER
VEHICLE TURNED OFF IN THE MIDDLE OF TAKING A LEFT TURN. CAUSED THE CAR TO GO OFF THE ROAD INTO A GRADED LOT. AT THIS POINT CAUSING MY TIRE TO GO FLAT AND DAMAGING THE FENDER AND PASSENGER DOOR. THIS IS NOT THE FIRST TIME THE CAR HAS TURNED OFF ON ME. I HAVE HAD IT IN THE SHOP 3 TIMES IN THE 4 MONTHS THAT I HAVE OWNED THIS VEHICLE AND STILL NOTHING IS RESOLVED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10638682September 24, 2014
ELECTRICAL SYSTEM, ENGINE
SERVICE ENGINE LIGHT CAME ON AT ABOUT 29,000 MILES, SO I TOOK IT TO THE DEALERSHIP. AFTER DIAGNOSTIC IT WAS DETERMINED THAT THE THERMOSTAT HAD GONE BAD, SO THEY REPLACED THE THERMOSTAT AND THE HOLDING MOUNT. THEN SATURDAY ON THE WAY TO WORK THE SERVICE ENGINE LIGHT CAME BACK ON. I STOPPED FOR GAS THEN THE CAR WOULD NOT RESTART. I HAD TO HAVE THE CAR TOWED BACK TO THE DEALERSHIP. IT WAS DETERMINED THAT THE CAM SHAFT SENSOR ALSO WENT BAD. THE CAR ALSO HESITATES WHEN SHIFTING GEARS IN LOW SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638814September 24, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ELECTRICAL SYSTEM
2012 CHEVY CRUZE WITH LESS THAN 25,000 MILES ON IT. WHILE DRIVING, THE TRACTION CONTROL LIGHT WILL COME ON THE DIC AND THEN SERVICE STABILITRACK AND THE CAR WOULD DIE DOWN FOR A BRIEF SECOND AND THE RADIO WILL CUT OFF. I MADE AN APPOINTMENT TO A DEALER AND THEY SAID TO DRIVE WITH THE TRACTION CONTROL OFF UNTIL IT GETS IN. NOW IT IS DOING THE SAME THING WITH THE TRACTION CONTROL OFF. IT IS ALSO DOING THIS IN REVERSE! THIS CAR IS STILL UNDER WARRANTY WITH GM, BUT I'M AFRAID THAT I WILL HAVE THE SAME LUCK AS OTHERS ON HERE WHO ARE EXPERIENCING THE SAME PROBLEMS AND NOTHING WILL GET FIXED. I'M ALSO AFRAID THAT THIS WILL OCCUR AT AN EVEN GREATER RATE AND LONGER WHILE DRIVING CAUSING AN ACCIDENT! SOMETHING NEEDS TO BE DONE TO FIX THIS PROBLEM IN THIS MODEL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638565September 23, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
CAR WAS JERKING, THEN STALLED, THEN STABLITRACK AND TRACTION CONTROL WARNING LIGHT CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638573September 23, 2014
VEHICLE SPEED CONTROL
2012 CHEVY CRUZE ECO 1.4L TURBO HAS ISSUES WITH SERVICE STABILITRAK MESSAGE, SERVICE POWER STEERING, SERVICE TRACTION CONTROL, THESE MESSAGES APPEAR WHILE DRIVING AT HIGHWAY SPEEDS. ACTIVATED USUALLY BE TURN SIGNAL CAR RADIO AND INSTRUMENT CLUSTER SEEMS LIKE IT SHUTS OFF FOR A SECOND TURN SIGNAL BLINKS BUT NO CLICKING NOISE AFTER 2-3 BLINKS THEN CLICKS. AT TIMES WHEN ON CRUISE CONTROL THE STEP ON BRAKES TO SLOW DOWN WOULD ACTIVATE THE ELECTRICAL GLITCH SPEEDING UP AND SLOWING DOWN ALSO BUT NOT AT MUCH. CAR SEEMS LIKE IT HAS A DECREASE IN POWER. MADE AN APPOINTMENT WITH DEALER TO CHECK OUT BUT ITS NOT A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638578September 23, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I BOUGHT THIS CAR FOR MY DAUGHTER, THE SECOND OR THIRD WEEK AFTER SHE GOT IT SHE STARTED TO NOTICE THE RADIO FLICKERING ON AND OFF WHILE DRIVING FOR NO REASON, WHICH EVENTUALLY LED TO THE RADIO FLICKERING CONTINUOUSLY AFTER USING BLINKERS &WINDOWS. "SERVICE STABILITRAK" FLASHES ON THE DISPLAY OFTEN BUT VERY QUICKLY AND GOES OFF. DOESN'T OCCUR EVERY TIME I DRIVE, BUT IT DOES IT MORE TIMES THAN NOT. NOW THE RADIO WILL FLICKER AND I WILL OCCASIONALLY LOSE CRUISE CONTROL AND POWER STEERING. I ALSO HAVE NO BLINKERS/RADIO WHEN THIS HAPPENS. IT USUALLY ONLY HAPPENS BRIEFLY AND WILL RETURN TO NORMAL SOON AFTER, BUT IT CONTINUES TO DO IT OFF AND ON UNTIL I PARK. I HAVE ALSO NOTICED THIS OCCURRING WHEN I SHIFT GEARS TO PARK. MOST RECENTLY I WENT TO START MY CAR AND IT JUST CLICKED AND WOULDN'T START. I GOT IT TO START AND IT SAID "SERVICE ANTI THEFT DETERRENT," THEN CHANGED TO "SERVICE POWER STEERING" JUST AS I LOST POWER STEERING WHILE DRIVING. "SERVICE STABILITRAK QUICKLY FLASHED NEXT ALL WHILE I LOST BLINKERS, POWER STEERING, AND RADIO. I PARKED, TURNED MY CAR OFF AND RESTARTED IT AND IT WAS JUST FINE. IT HAS BEEN TO THE CHEVY DEALER ONCE BUT THEY COULD NOT GET A CODE TO READ BECAUSE THEY CAN'T GET THE RADIO TO FLICKER, ETC BECAUSE IT ONLY HAPPENS EVERY SO OFTEN BUT WHEN IT DOES HAPPEN IT IS SCARY! SO THERE IS NOTHING THEY CAN DO TO FIX IT. PLEASE LOOK INTO IT AS I DO NOT FEEL IT IS SAFE FOR HER TO DRIVE. THIS HAS BEEN GOING ON FOR 3 MONTHS NOW AND I DO NOT FEEL LIKE THIS CAR IS RELIABLE WHICH IS THE REASON I BOUGHT IT! THERE HAS TO BE SOMETHING THAT CAN BE DONE AS I HAVE READ SEVERAL COMPLAINTS THAT ARE EXTREMELY SIMILAR TO MINE! I ALSO HAVE COME TO THE CONCLUSION THAT THE PROBLEMS ARE GOING TO CONTINUE TO WORSEN AFTER READING THE OTHER COMPLAINTS.IT IS A MAJOR PROBLEM. PLEASE DON'T WAIT UNTIL SOMETHING TRAGIC HAPPENS BEFORE SOMETHING IS DONE ABOUT THIS! PLEASE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637987September 22, 2014
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY, AT A SAFE AND REASONABLE DISTANCE FROM THE VEHICLE IN FRONT OF ME, THE VEHICLE IN FRONT OF ME BRAKED. I STEPPED ON MY BRAKES, AND MY VEHICLE DID NOT STOP PROPERLY. I PRESSED ON MY BRAKES FIRMLY AND MY VEHICLE CONTINUED NOT TO BRAKE/SLOW PROPERLY AND MY VEHICLE CONTINUED GOING FORWARD. THE VEHICLE IN FRONT OF MY STOPPED AND MY CAR CONTINUED TO GO FORWARD, CRASHING INTO THE BACK END OF THE VEHICLE IN FRONT OF ME. I PRESSED ON MY BRAKES AND THEY DIDN'T WORK. I WAS ABLE TO TURN MY VEHICLE TOWARDS THE LEFT TRYING TO AVOID CRASHING INTO THE VEHICLE IN FRONT OF ME. I WAS ABLE TO TURN MY VEHICLE LEFT AND AVOID CRASHING HEAD ON, BUT ENCOUNTERED SEVERE FRONT END DAMAGE TO THE RIGHT PASSENGER SIDE OF MY VEHICLE. ALL I CAN SAY IS, MY BRAKES DID NOT WORK PROPERLY. I PRESSED ON THEM AND MY VEHICLE DID NOT STOP LIKE IT NORMALLY DOES. (THIS VEHICLE IS MY MOTHER'S CAR. I HAVE DRIVEN IT IN THE PAST AND BRAKES WORKED FINE) *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10638151September 22, 2014
AIR BAGS
WAS INVOLVED IN A CRASH ON THE HIGHWAY. I ALREADY SUBMITTED A COMPLAINT ABOUT MY BRAKES NOT WORKING PROPERLY AT TIME OF CRASH, SEE FILE #10637987. MY BRAKES DID NOT STOP PROPERLY AND RESULTED IN ME HITTING THE BACK OF ANOTHER VEHICLE IN THE FAST LANE OF INTERSTATE 495. DURING COLLISION, NONE OF MY AIRBAGS DEPLOYED EVEN THOUGH THE FRONT BUMPER ON RIGHT SIDE OF VEHICLE WAS COMPLETELY SMASHED IN. INSURANCE HAS PAID ALMOST $8,000 TO REPAIR THE DAMAGE. SHOULDN'T MY AIRBAGS HAVE DEPLOYED? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10638182September 22, 2014
ELECTRICAL SYSTEM
THE RADIO WOULD GO OFF, AS WELL AS THE DASH LIGHTS AND A WRENCH WOULD APPEAR BUT NO ENGINE CODE WOULD APPEAR. THIS WOULD OCCUR SEVERAL MORE TIMES THEN THE ENTIRE CAR WOULD STALL OUT, OR TURN ITS SELF OFF BASICALLY. THE KEY REMAINS STUCK IN THE IGNITION UNABLE TO TURN THE CAR ON OR REMOVE IT. ALL POWER IS LOST. I HAVE TAKEN IT TO MY CHEVROLET DEALERSHIP MANY TIMES BUT THERE IS NOTHING THAT THEY CAN DO BECAUSE IT DOES NOT ACT UP FOR THEM. WHAT CAN I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637703September 20, 2014
ENGINE AND ENGINE COOLING
HAVING TO KEEP ADDING ANTIFREEZE TO COOLANT RESERVOIR ABOUT EVERY 2 MONTHS, DEPENDING ON WEATHER CHANGE. NO SIGNS OF ANTIFREEZE COOLANT LEAKS ON THE GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637158September 18, 2014
ELECTRICAL SYSTEM
OUR CHEVY CRUZE 2014 LTZ HAS A PUSH IGNITION BUTTON TO TURN THE VEHICLE ON. I DROPPED MY HUSBAND OFF AT WORK AND DROVE TO A SHOP 20 MILES AWAY. WHEN I TURNED OFF THE VEHICLE, THE WARNING MESSAGE DISPLAYED NO KEY TRANSMITTER (THIS WAS THE ONLY TIME THIS MESSAGE BECAME PRESENT). I REALIZED MY HUSBAND HAD THE KEYS IN HIS POCKET. I COULD NO LONGER TURN ON THE CAR OR DO ANYTHING WITH IT BESIDES LOCK IT. I HAD TO CRAWL THROUGH THE BACK SEAT, TO USE THE TRUNK SAFETY LATCH (SINCE NO MANUAL TRUNK RELEASE!) AND GET MY STROLLER OUT FOR MY BABY. THE CAR WILL SIGNAL IF PASSENGERS SEAT BELT IS OFF WHEN THE VEHICLE IS RUNNING, BUT IT SEEMS VERY STRANGE THE CAR DROVE THE 20 MILES WITHOUT A KEY AND NO WARNING THERE WAS NO KEY IN THE VEHICLES PREMISES. THIS REALLY COULD HAVE BEEN A HUGE SAFETY ISSUE HAD I STOPPED IN AN EMERGENCY LANE AND BEEN STRANDED. THE CAR MUST EITHER CUT THE ENGINE OFF IMMEDIATELY ONCE THE KEY LEAVES A CERTAIN FOOT DISTANCE OR LIKE THE SEATBELT WARNINGS THAT ARE BOTH 'AUDITORY AND VISUAL' NEEDS TO BE CORRECTED TO THIS SAME SPECIFICATIONS. IT MAY SEEM LIKE A MINOR THING, BUT WE ARE A MILITARY FAMILY STATIONED OVERSEAS, AND BEING STRANDED ABROAD ON UNKNOWN ROADS WAS A HUGE DISASTER THIS WEEK ESPECIALLY WITH A BABY ON BOARD THE VEHICLE. PLEASE I BEG YOU TO HAVE THE CHEVROLET/GM MOTORS MAKE AN IMMEDIATE CHANGE AND OR RECALL TO THIS ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637088September 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT MALFUNCTIONED. THE AIR BAG LIGHT FAILED TO ILLUMINATE WHEN A PASSENGER WAS OCCUPYING THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. HOWEVER, THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633235September 15, 2014
ENGINE
WHILE DRIVING THE AC BLOWS COLD AIR THROUGH THE TOP VENTS BUT HOT AIR FROM THE BOTTOM VENT ON THE DRIVER SIDE. THE AREA ON THE CENTER CONSOLE THAT TOUCHES THE DRIVER'S LEG BECOMES HOT TO TOUCH AND EXTREMELY UNCOMFORTABLE WHILE DRIVING FOR MORE THAN 1 HOUR. THIS AREA SHOULD NOT BE THIS HOT AND SO FAR NO ONE HAS BEEN ABLE TO IDENTIFY THE REASON FOR THE OVERHEATING OF THE CENTER CONSOLE AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632967September 13, 2014
ENGINE
THE CAR TURNS OFF WHILE DRIVING DOWN THE ROAD. WONT ALLOW ME TO REMOVE THE KEY FROM THE IGNITION. WONT TURN OFF OR ON. DEALER CANT FIND ANY PROBLEMS WHEN TAKEN IN TO SEE WHAT IS CAUSING THIS ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632777September 12, 2014
ELECTRICAL SYSTEM
I DRIVE A CHEVY CRUZE 2013 MODEL. I WENT TO THE GARAGE IN THE AM AND THE CAR WAS ATTEMPTING TO START ITSELF WITH THE KEY IN THE IGNITION. TOOK THE VEHICLE TO THE DEALER AND THEY SAID ALL THEY CAN DO IS WATCH IT TO SEE IF IT DOES IT AGAIN. I CALLED GM AND THEY SAID THAT IT IS EXACTLY THE SYMPTOMS THAT THEY HAVE HAD HAPPEN WITH THEIR OTHER VEHICLES AND THAT IS WHY THERE IS AN IGNITION RECALL. I ASKED THEM WELL MINE ISN'T ON THE LIST AND THEY SAID THAT SINCE IT ISN'T ON THE LIST THEN THEY WONT FIX IT, I EXPLAINED TO THEM THAT MY CAR IS DOING THE EXACT SAME THING AND THAT IT IS A SAFETY HAZARD AND THAT THEY SHOULD FIX IT, THEY SAID THAT THEY WONT BECAUSE IT ISN'T ON THE LIST TO BE RECALLED AND THE ONLY WAY THEY WILL IS IF IT IS ON THE LIST. MY COMPLAINT WITH GM IS THAT IT IS OBVIOUSLY HAPPENING ON OTHER VEHICLES AS WELL AND MINE IS ONE OF THEM AND THEY WONT FIX IT CUZ IT ISNT ON THEIR LIST TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632416September 11, 2014
TIRES
I HAVE A 2012 CHEVY CRUZ WITH A TIRE THAT KEEPS LOSING PRESSURE. THE CHEVY GARAGE TOLD ME THAT IT HAS SEVERAL MICRO HOLES AND RECOMMENDED REPLACEMENT AT $250/TIRE AND THAT I NEEDED TO BUY 2 (BECAUSE YOU CAN'T JUST REPLACE ONE). I ASKED THE TECHNICIAN HOW THIS CAN HAPPEN AND HE SAID IT'S NOTHING I DID AND THAT MICHELIN TIRES ARE KNOWN TO HAVE FLAWS SUCH AS THIS BUT NO RECALL ON MY TIRES YET. DOT: B9MT 003X 0912 (P225 45R18) 91W (MICHELIN PILOT HX MXM4) (134388M) . VERY FRUSTRATED AS THIS IS A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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