Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10705270April 13, 2015
AIR BAGS, ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING AT 55 MPH, THE ENGINE STALLED AND BOTH OF THE HEADLIGHTS BECAME INOPERABLE. THE CONTACT CRASHED THE VEHICLE INTO A SIDE RAILING. THE CONTACT STATED THAT THE SIGNAL INDICATORS WERE INOPERABLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10704887April 10, 2015
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
SINCE MARCH 30, 2015, I HAVE BEEN EXPERIENCING ISSUES WITH AND HAVE BEEN TRYING TO COLLECT VIDEO EVIDENCE WHILE IN FAILURE MODE, OF WHAT I BELIEVE TO BE FAILURES OF THE BODY COMPUTER(S) IN THIS VEHICLE. THE DASHBOARD DISPLAYS HAVE BEEN GOING ON AND OFF UNDER A WIDE VARIETY OF DRIVING SITUATIONS, AND WHILE SITTING AT IDLE. THEY FAULT WHEN THE VEHICLE IS SIMPLY DRIVING DOWN THE HIGHWAY. DURING THESE FAULTS, THE CENTER INFORMATION DISPLAY FOR THE HVAC AND ENTERTAINMENT WILL FREQUENTLY TURN OFF. THIS KILLS THE RADIO. IT AT TIMES KILLS THE HVAC SYSTEMS AND THE TURN SIGNALS (AT LEAST THE NOISE FOR THE TURN SIGNAL INDICATORS). AT TIMES, THE CENTER DISPLAY ABOVE THE STEERING COLUMN WILL GO BLACK AND THEN DISPLAY A MESSAGE ABOUT THE STABILITRAK HAVING FAILED AND REQUIRING IT TO BE CHECKED. THEN IT RETURNS TO NORMAL MODE. THIS IS LESS FREQUENT AN OCCURRENCE. WHILE DRIVING ON THE HIGHWAY UNDER CRUISE CONTROL, THE VEHICLE EXPERIENCED ONE INCIDENT OF UNINTENDED ACCELERATION WHILE THE DISPLAYS WERE IN FAULT MODES. THIS OCCURRED ON APRIL 1, 2015 I BELIEVE. THE DRIVER'S FEET WERE ON THE FLOORBOARDS. NOT TOUCHING ANY PEDALS AT ALL. THE INCIDENT WAS STOPPED BY THE DRIVER FIRMLY PRESSING DOWN ON THE BRAKE PEDAL. WHEN SUFFICIENT VIDEO EVIDENCE IS ACCUMULATED ON THESE FAILURES THE VEHICLE WILL BE TAKEN INTO THE DEALERSHIP. LACKING ACTUAL DEMONSTRATIVE EVIDENCE OF THE FAILURES, THE DEALERSHIP WILL NOT BE ABLE TO KNOW WHAT TO REPAIR OR REPLACE. THE CAR HAS A HISTORY OF DASH DISPLAY ISSUES. THE OWNER, A RETIRED LIBRARIAN/RESEARCHER FROM GENERAL MOTORS ADVANCED ENGINEERING STAFF AND THE R&D CENTER, HAS WORKED ON UNINTENDED ACCELERATION LEGAL CASES FOR THE COMPANY, AND HAS SUPPORTED LITIGATION DEFENSE WORK ON SUCH ISSUES WHILE AT THE COMPANY. HE IS STILL GATHERING EVIDENCE BUT FEELS THE NEED TO DOCUMENT THIS INCIDENT AS SOON AS POSSIBLE FOR NHTSA SHOULD AN ACCIDENT OCCUR TO HIM DUE TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705020April 10, 2015
ENGINE, STRUCTURE:BODY
I PURCHASED A LEASE VEHICLE (@500 MILEAGE AT THE TIME). A FEW MONTHS LATER, THE MOTOR SOUNDED LIKE I HAD OVER 100,000 MILES. VERY LOUD. I CHANGED THE OIL AT PERMITTED TIME, TOOK IT IN FOR A MECHANIC TEST DRIVE. MECHANIC SAID IT SEEMED FINE. FEEDBACK FROM PASSENGERS WERE AFFIRMING THAT THERE IS DEFINITELY AN ISSUE. IT SEEMS THE COLDER IT IS, THE HARDER IT RUNS. LIKE YOU NEVER CHANGE YOUR OIL, AND THE MUFFLER HAS A HOLE, OR THE MOTOR RUNS REAL HEAVY, LIKE RPMS STICKING. SOMETIMES ITS MORE FAINT. I TRIED HIGHER GRADE GASOLINE, AS ADVISED, THIS DID NOT HELP. MORE IMPORTANTLY. THE DOORS SHOULD DEFINITELY BE RECALLED. THEY ARE A SAFETY CONCERN. THEY SLAM BACK ON YOU EVEN IF OPENED ALL THE WAY, IF ON AN UNEVEN PAVEMENT OR SLIGHT INCLINE. THERE IS ONLY ONE LATCH AT ALL THE WAY OPEN. THIS HAS BEEN A MAJOR PROBLEM AND SLAMS BACK ON MY CHILDREN AND MYSELF. I AM CONCERNED FOR OTHERS THAT MAY DRIVE THIS VEHICLE. THERE SHOULD BE A SECOND LATCH OR CATCHING MECHANISM TO PREVENT IT SLAMMING ON YOUR LEGS/HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704819April 9, 2015
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING THE VEHICLE THE ENGINE LIGHT CAME ON. THE CAR ONLY HAS 60,000.00 ON IT BUT WE TOOK IT IN BECAUSE THE ENGINE WOULD JUST RANDOMLY STOP AND THE CAR WOULD STALL. THE VEHICLE WHEN BROUGHT INTO THE DEALERSHIP, HAD BEEN INSPECTED AND THE CAR WAS MISSING PARTS. THE INTAKE MANIFOLD NON RETURN VALVE WAS MISSING. THERE WAS A VACUUM LEAK AT THE PCV ORIFICE EXTERNAL PORT. WATER PUMP WAS LEAKING FROM BOLT HOLES AND COVER PLATE. COOLANT LEAK WAS FOUND EVEN THOUGH A FEW MONTHS PRIOR TO THE LEAK, CHEVY "FIXED" THE RECALLED ITEM. I BELIEVE THAT THE VEHICLE HAS MANY FAULTY PARTS AND THIS IS THE SECOND TIME I HAVE WRITTEN A COMPLAINT ABOUT THIS COMPANY USING FAULTY PARTS IN THERE MANUFACTURING PROCESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704429April 8, 2015
ENGINE, EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
THE VEHICLE SURGES WHEN FOOT IS ON THE BRAKE & IT IS BECOMING A STRUGGLE TO KEEP IN BRAKE MODE. FEELS AS IF CAR IS GOING TO TAKE OFF. ALSO, WHEN DEFROST IS ON, IT WILL TURN ITSELF OFF WITH WARNING FLASHING 'A/C OFF DUE TO HIGH ENGINE TEMP' AIR CONDITIONING IS NOT EVEN ON...THE HEAT IS. THIS IS AN ONGOING ISSUE THAT GM CANNOT SEEM TO FIND WHAT THE PROBLEM IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703853April 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR A FAILURE IN WHICH THE VALVE COVER FRACTURED AND CAUSED A LEAK. THE DEALER REPLACED THE VALVE COVER. UPON PRESSING THE BRAKE PEDAL, IT SANK TO THE FLOOR. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER MORE THAN TWICE AND THEY WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC) BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702624April 6, 2015
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
2014 CHEVROLET CRUZE. CONSUMER WRITES N REGARDS TO VEHICLE SUDDEN ACCELERATION AFTER STEPPING ON THE BRAKE PEDAL. *SMD THE CONSUMER STATED THE BRAKE AND ACCELERATOR PEDAL WERE IN CLOSE PROXIMITY OF EACH OTHER AND HE DISCOVERED THEY COULD BE APPLIED AT THE SAME TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704011April 6, 2015
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING AND THERE WAS AN ANTI FREEZE ODOR. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE DEALER REPLACED THE THERMOSTAT, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE ANTI FREEZE ODOR WAS STRONG, WHICH CAUSED HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER ON A SEPARATE OCCASION WHERE DYE WAS ADDED INTO THE RADIATOR TO FIND A LEAK, BUT FAILED. ON ANOTHER OCCASION, THE VEHICLE WAS TAKEN TO A DEALER WHERE A PRESSURE TEST WAS PERFORMED BUT THE ANTI FREEZE ODOR BECAME WORSE. THE FAILURE MILEAGE WAS 32,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703749April 5, 2015
STEERING
THIS IS MY SECOND COMPLAINT ON THIS VEHICLE FOR THE SAME PROBLEM. AT LOW SPEEDS THE CAR MAKES A GRINDING NOISE THAT CAN BE FELT WHEN TAKING OFF AND TURNING. IT HAS GOTTEN WORSE AND OCCASIONALLY IT CAN BE FELT WHEN I AM NOT EVEN TURNING. THIS NEEDS TO BE ADDRESSED BEFORE IT TURNS INTO SOMETHING SERIOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703723April 4, 2015
ENGINE AND ENGINE COOLING
I HAVE ALWAYS SMELLED SOMETHING STRANGE CIRCULATING IN MY CAR EVER SINCE I FIRST DROVE IT. .MY MOTHER (WHO HAS A 2012 CHEVY CRUISE) WAS RIDING IN MY CAR AND ASKED ME WHAT THE SMELL WAS AND I TOLD HER THAT IT HAS ALWAYS SMELLED LIKE THAT. I REALIZED THAT IT ISN'T A NORMAL SMELL AND REALIZED THAT IT IS MOST LIKELY A ENGINE COOLANT SMELL AND MY BE UNHEALTHY TO BE BREATHING. BROTHER HAS A 2014 CHEVY CRUISE , WE ARE BIG FANS OF THE CRUISE AND I AM DISAPPOINTED TO BE REPORTING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703463April 3, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE REAR OF A THIRD VEHICLE. NEXT, A FOURTH VEHICLE MADE CONTACT WITH THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE VEHICLE A SECOND TIME. DURING THE INCIDENT, THE SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE OCCUPANTS. THE AIR BAGS FAILED TO DEPLOY ALTHOUGH THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END AND WAS DESTROYED. DURING THE INCIDENT, THE CHECK AIR BAG WARNING SENSOR ILLUMINATED AND A STRANGE ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER SUSTAINED A CONCUSSION, HEAD, NECK, AND UPPER TORSO INJURIES. THE PASSENGER SUFFERED A CONCUSSION, HEAD, NECK, AND BACK INJURIES. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10703471April 3, 2015
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
UPON STARTING MY VEHICLE BOTH THE STABILITRAK AND TRACTION LIGHTS WERE ON, TURNED THE VEHICLE OFF AND THEN BACK ON. LIGHTS REMAINED ON, FIRST REPAIR PLACE SAID STABILITRAK SENSOR, SECOND SAID IT WAS THE WHEEL BEARING. BECAUSE OF THE DIFFERENCES IN OPINION I TOOK IT TO A CHEVY DEALER WHO THEN TOLD ME THE WIRES HAD GONE BAD AND NEEDED TO BE REPLACED AT THE COST OF $300. I CONTINUE TO HAVE ELECTRONIC ISSUES WITH THIS VEHICLE AFTER REPLACING THE BCM TWICE. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703513April 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE GAUGES AND THE METERS ON THE INSTRUMENT PANEL FAILED. THE CONTACT STATED THAT THE PARKING ASSIST, SERVICE BATTERY TERMINAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT BOTH SIDE OBJECT DETECTION SYSTEMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703556April 3, 2015
STEERING
WHEN MAKING A SLIGHT CORRECTION ON THE HI-WAY THE STEERING WHEEL FEELS AS IF IT BINDS AND THE AFTER A SHORT TURN OF THE WHEEL IT SUDDENLY TAKES OFF. IT DOES THIS IN EITHER DIRECTION AND YOU END UP WEAVING BACK AND FORTH TRYING TO STAY IN YOUR LANE. THE CAR IS NOW BEGINNING TO DO THIS AT ALL SPEEDS ON THE HI-WAY AND I AM BEGINNING TO FEEL UNSAFE. THERE SEEMS TO BE NO PROBLEM AT SLOW SPEEDS AROUND THE CITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703564April 3, 2015
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE TIRE PRESSURE MONITORING SYSTEM WOULD ERRONEOUSLY INDICATE THAT THE TIRES WERE NOT FULLY INFLATED. AFTER INSPECTING THE TIRES, THE CONTACT DID NOT DISCOVER A FAILURE. THE CONTACT ALSO INDICATED THAT THE DRIVER SIDE MIRROR FAILED TO ADJUST, WHICH IMPAIRED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703627April 3, 2015
STEERING
WHILE DRIVING AT 65-70 MPH ON STRAIGHT AND LEVEL HIGHWAY, STEERING WOULD DEVELOP A "STICKY OR DEAD SPOT" ON CENTER WHEN ATTEMPTING TO MAKE A SLIGHT CORRECTION. IT REQUIRED INCREASED EFFORT TO OVERCOME THE STICKING SPOT RESULTING IN OVERSTEER CAUSING THE VEHICLE TO OVER-VEER. VERY DANGEROUS. NHTSA IS AWARE OF THE DEFECT. HARD TO BELIEVE THERE IS NO RECALL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703411April 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT 20 MPH, THE CONTACT NOTICED A CHEMICAL ODOR COMING FROM THE AIR VENTS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. HOWEVER, THE FAILURE RECURRED AND THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE RESERVOIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HOSE FROM THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. UPDATED 6/11/15*CN UPDATED 10/4/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703195April 1, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 2 MPH AND TRYING TO MAKE A U-TURN, THE POWER STEERING SEIZED AND THE VEHICLE CAME TO STOP. ALL THE WARNING LAMPS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703012March 31, 2015
VISIBILITY/WIPER
AFTER I FINISHED CLEARING THE WINDSHIELD OFF BEFORE DRIVING, I TURNED THE WIPERS ON. THEY BOTH TURNED ON, BUT THE PASSENGER SIDE WIPER BRUSHED RIGHT OVER THE DRIVER SIDE WIPER. THE DRIVER SIDE WIPER NO LONGER WORKED. THE WIPER TRANSMISSION HAD BROKEN. I REPLACED THE TRANSMISSION ON JAN. 22, 2015. ON MARCH 26, 2015, I WAS DRIVING IN THE RAIN WITH THE WIPERS ON. AFTER TWO LOUD BANGS, THE PASSENGER SIDE WIPER STOPPED WORKING. THE CAR HAD NOT BEEN DRIVEN 1,000 MILES WITH THE NEW WIPER TRANSMISSION BEFORE IT BROKE, TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702711March 30, 2015
STRUCTURE:BODY, AIR BAGS, EXTERIOR LIGHTING
I WAS DRIVING EAST ON THE ROAD. THE CAR IN FRONT OF ME SUDDENLY STOPPED AND I WAS UNABLE TO STOP BEFORE HITTING THEM. I DO FEEL I WAS FOLLOWING AT A SAFE DISTANCE BUT FOR SOME REASON THE CAR DID NOT SLOW DOWN OR STOP AS I FEEL IT SHOULD HAVE. THE FRONT END OF THE CAR CRUMPLED THOUGH THE AIR BAGS NEVER DEPLOYED AND THE ONSTAR CRASH RESPONSE NEVER ACTIVATED. THERE WAS ALSO VERY MINIMAL, IF ANY, DAMAGE TO THE CAR IN FRONT OF ME (POSSIBLY DENTED THE BUMPER). ON A SIDE NOTE, I HAVE OWNED THIS CAR FOR 2 MONTHS NOW AND HAVE ONLY BEEN ABLE TO DRIVE IT FOR APPROXIMATELY 17 DAYS BECAUSE I HAVE TO KEEP TAKING IT BACK TO THE SHOP TO BE WORKED ON FOR MALFUNCTIONS IN OTHER SYSTEMS OF THE BRAND NEW CAR. I AM CONCERNED THAT THERE MAY HAVE BEEN A MALFUNCTION WITH THE BRAKES SYSTEM OR AIRBAGS AS WELL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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