Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10731995July 5, 2015
ELECTRONIC STABILITY CONTROL (ESC)
I FRIGHTENED AND ALMOST HIT A PEDESTRIAN WHILE AT A COMPLETE STOP DURING A RED LIGHT BECAUSE THE VEHICLE JERKED BACK AND FORTH. THE VEHICLE FELT AS IF IT WAS ON HYDRAULICS. MOMENTS LATER THE ENGINE LIGHT WENT ON AND THE DESCRIPTION OF SERVICE STABILTRAK DISPLAYED ON THE DASHBOARD. ONCE THE LIGHT WAS GREEN AND I PROCEEDED, ENGINE LIGHT WENT OFF AND SERVICE CONTROL ALSO WENT AWAY. IT WOULD ONLY JERK BACK AND FORTH ONCE AT A COMPLETE STOP. MY VEHICLE IS DEFINITELY A HAZARD AND NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731175June 30, 2015
SERVICE BRAKES, STRUCTURE:BODY
I WAS TRYING TO PARK MY 2012 CHEVROLET CRUZE CAR IN A PARKING PLACE. I TURNED INTO THE PARKING SPOT AND WHEN I PLACED MY FOOT ON THE BRAKES, NOTHING HAPPENED. I LOOKED DOWN AT MY FOOT AND WATCHING MYSELF REPEATEDLY PUMP THE BRAKES. INSTEAD OF STOPPING, MY CAR WENT OVER THE PARKING SPOT YELLOW CURB, OVER A SIDEWALK AND SOME GRASS, AND I HIT A PARKED VEHICLE. BEFORE I HIT THE VEHICLE, I LUCKILY TURNED MY WHEEL, CAUSING LESS DAMAGE TO THE PARKED VEHICLE. AFTER I HIT THE VEHICLE, MY CAR TURNED BACK INTO THE PARKING LOT WHERE IT FINALLY STOPPED. I AM NOT SURE IF IT STOPPED BECAUSE OF ME REPEATEDLY PUMPING THE BRAKES, OR THAT I FINALLY RAN OUT OF MOMENTUM, SINCE I HAD NOT HIT THE ACCELERATOR SINCE BEFORE TRYING TO PARK. MY BUMPER IS DAMAGED, HAD TO HAVE CAR TOWED BECAUSE I AM TOO AFRAID TO DRIVE IT. MY 5 YEAR OLD DAUGHTER WAS IN THE BACKSEAT, IN HER BOOSTER SEAT, DURING ALL OF THIS, AND I AM AFRAID THINKING OF HOW WORSE IT COULD HAVE BEEN, WITH THE BRAKES NOT WORKING. I FOUND OUT AFTER THE FACT THAT THERE WAS A RECALL FOR THIS YEAR AND MODEL CAR FOR THE BRAKES, AND THAT RECALL WAS BEFORE I OWNED THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10731239June 30, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL CAUSING SIGNIFICANT DAMAGE TO THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DURING THE CRASH, THE DRIVER SUSTAINED A RIGHT HIP INJURY, THE FRONT PASSENGER SUSTAINED A RIGHT ARM, RIGHT HIP, AND RIGHT KNEE INJURY. THE REAR PASSENGER SEAT OCCUPANT SUSTAINED A MINOR HEAD INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 37,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10731381June 30, 2015
SERVICE BRAKES
THE BRAKES DO NOT WORK AFTER STARING CAR. IN REVERSE AFTER YOU TAKE CAR OUT OF GEAR. VERY LIMITED BRAKEING TO STOP THE CAR. THIS HAS BEEN A PREVIOUS RECALL IN BOTH THE 2011, 2012 YEAR MODELS. SEEMS TO BE A ISSUE ON 2013 MODEL YEAR AS WELL. IT HAPPED AS SOON AS THE BUMPER TO BUMPER WARRANTY RAN OFF. DEALERS WANT TO CHARGE A STEEP PRICE TO DIAGNOSE THE PROBLEM. I FEEL LIKE THIS IS A VERY IMPORTANT AND VERY DANGEROUS ISSUE THAT CHEVROLET NEEDS TO ADDRESS AS WELL IN THE 2013 YEAR MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730746June 27, 2015
VISIBILITY/WIPER
DRIVING AT HIGHWAY SPEED IN LIGHT RAIN RESULTED IN A "CARWASH EFFECT" ON MY WINDSHIELD. DROPS DID NOT RUN BUT SPLATTERED IN A MANNER WHICH COMPLETELY OBSCURED VISIBILITY OF THE ROAD. I WAS DRIVING BLIND, REGARDLESS OF WIPER SPEED, IN VERY LIGHT RAIN. IS THERE RESEARCH SHOWING WINDSHIELD ANGLE AS THE CAUSE OF SUCH A PROBLEM? THIS HAS OCCURRED A SECOND TIME IN LIGHT RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730571June 26, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THIS INCIDENT WITH MY CHEVROLET CRUZE HAS HAPPENED ON MORE THAN ONE OCCASION IN THE SAME MONTH. I WILL BE DRIVING, COMING TO A STOP AND THE WHOLE CAR WILL TURN OFF ON ME. THE AIR CONDITIONING SHUTS OFF, RADIO, THE WHOLE CAR POWERS DOWN. I PUT THE CAR INTO PARK, TURN OFF THE CAR, WAIT A FEW MINUTES AND TURN THE CAR BACK ON. PRAYING THAT ME AND MY TWO YEAR OLD DON'T GET INTO AN ACCIDENT THROUGHOUT THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730582June 26, 2015
SERVICE BRAKES
I WAS SLOWING DOWN FOR STOP LIGHT AND VEHICLES IN FRONT OF ME. THE VEHICLES IN FRONT OF ME STOPPED SUDDENLY, AND I PRESSED ON THE BRAKE PEDAL, BUT THE VEHICLE WASN'T SLOWING/STOPPING; I THEN PULLED THE EMERGENCY BRAKE HANDLE AND MY VEHICLE STOPPED, BUT UNFORTUNATELY IT WAS TOO LATE. I WAS AT LEAST 3-5 CAR LENGTHS AWAY FROM THE VEHICLE IN FRONT OF ME. I ENDED UP CRUSHING IN THE GRILLE IN WHICH PUSHED THE RADIATOR BACK AND THEN IT BROKE THE THERMOSTAT HOUSING AND LOST ANTIFREEZE SOON LATER WHEN DRIVING; ALL THIS BECAUSE OF NO BRAKES, AND STRIKING THE RECEIVER HITCH COVER ON THE VEHICLE IN FRONT OF ME. ALL IN ALL $2K IN DAMAGE TO MY VEHICLE, AND UNDRIVEABLE. THE MAIN BRAKES DIDN'T REACT UPON PRESSING, THIS IS WAY WEIRD SINCE I'VE OWNED THE VEHICLE SINCE NEW, TO DATE NEVER NOTICED ANYTHING OUT OF THE ORDINARY. NOW, THE WEATHER WAS "HOT", IT WAS AROUND 95F AND HUMID, THE PAVEMENT WAS DRY WITHOUT RAIN. OF COURSE THE POLICE OFFICER THAT DID THE REPORT SAID THAT ALOT OF THESE MINOR FENDER BENDERS HAPPEN AT THIS SET OF STOP LIGHTS DAILY/WEEKLY DUE TO THE LIGHTS BEING TOO QUICK, AND DISTRACTED IN A HURRY DRIVERS; AND I WAS JUST A VICTIM OF CIRCUMSTANCE, BUT MY BRAKES FAILED ALSO. I AM A FAN OF THE CHEVROLET CRUZE, BUT "WOW" THIS HAPPENED, AND POSSIBLY THE BEGINNING OF ANOTHER RECALL FOR A FAULTY BRAKE/ABS SYSTEM SINCE THE EMERGENCY BRAKES DID WORK (DRUM BRAKES). THE INSURANCE COMPANY DID SAY THAT THE CAR WILL BE RAN THROUGHT THE SHOP TO CHECK THE BRAKE SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10730298June 25, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. SHORTLY AFTER STARTING THE ENGINE AND DEPRESSING THE BRAKE PEDAL, THE BRAKES MALFUNCTIONED. THE PEDAL FELT SOFT AND WOULD NOT ACTIVATE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 61,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730200June 24, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
MY CHEVY CRUZE HAS BEEN EXPERIENCING SIMILAR PROBLEMS FROM PAST REPAIRS AND WOULD SHUT OFF WHILE DRIVING. WHILE DRIVING THE CAR WOULD LOSE POWER, MULTIPLE WARNING LIGHTS WOULD FLASH ON THE DASH, THE CAR WOULD LOSE THE ABILITY TO ACCELERATE AND THE DOORS WOULD UNLOCK WHILE DRIVING. THIS HAS OCCURRED SEVERAL TIMES YESTERDAY (6/23/15): WHILE DRIVING OVER A BUMP AT A LOW SPEED AND WHILE MERGING ONTO THE FREEWAY AT ABOUT 60MPH. DURING YESTERDAY'S INCIDENT I HAD TO GO INTO THE EMERGENCY LANE AND PUT MY EMERGENCY LIGHTS ON AS MY CAR LOST THE ABILITY TO ACCELERATE. THE CAR LOST POWER FOR A FEW SECONDS AND THE CAR WOULD GAIN POWER IMMEDIATELY AFTER. THERE HAVE BEEN TWO PRIOR INCIDENTS WHERE MY CAR HAS LOST COMPLETE POWER WHILE DRIVING, BOTH TIMES A SAFETY REPORT HAS BEEN FILED. THIS IS A VERY SCARY ISSUE AND HOPE THAT THIS DOES NOT OCCUR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726651June 22, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES MALFUNCTIONED AND THE BRAKE PEDAL COULD NOT BE DEPRESSED TO STOP THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL DIFFERENT OCCASIONS, AT MULTIPLE SPEEDS, IN BOTH DRIVE AND REVERSE, AND WITH THE CRUISE CONTROL ACTIVATED AND DEACTIVATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES), ALTHOUGH THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726398June 21, 2015
POWER TRAIN
THE CAR BOGS DOWN IN FIRST GEAR, THIS IS A MANUAL TRANSMISSION, CAR HAS POOR POWER. THIS ALSO GIVES THE AUTOMATICS POOR POWER. THE SPARK PLUGS ARE NOT GAPPED OUT OF FACTORY. I JOINED CRUZETALK FORUMS AND MANY PEOPLE HAD THE SAME PROBLEM. 2013 CRUZE LS MT IS SUPPOSED TO HAVE .028 GAP SPARK PLUGS. I TOOK IT TO THE DEALER AND TOLD THEM. THEY RETURNED IT IN AN HOUR AND SAID THEY REGAPPED THEM FOR ME. THE PROBLEM PERSISTED. I BOUGHT THE TOOLS AND TOOK THEM OUT AND THEY WERE SET TO .025, .021, .023, .025. THE PLUGS ARE WAY OFF MARK AND THE DEALERSHIP LIED. I REGAPPED THEM TO .028 AND THE CAR NEVER RAN BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726396June 21, 2015
VISIBILITY/WIPER
AFTER USING THE AIR CONDITIONER, EVEN FOR JUST A COUPLE MINUTES, AND TURNING IT OFF, THE WINDOWS BECOME FOGGED UP AND THE AIR IS VERY STUFFY AND WONT GO AWAY FOR AT LEAST HALF AN HOUR WITH ALL THE WINDOWS OPEN AND AIR BLOWING THROUGH THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726397June 21, 2015
POWER TRAIN
EVEN WITH THE CLUTCH FULLY DEPRESSED, THERE IS OFTEN GRINDING BETWEEN GEARS, ESPECIALLY IN 1ST TO 2ND GEAR. I'VE BEEN EXPERIENCING THIS SINCE AT LEAST AROUND 5K MILES AND HAVE TOLD CHEVY ABOUT IT SINCE THEN. THEY REFUSED TO INSPECT IT. ALSO SOMETIMES WHEN DRIVING ON THE HIGHWAY UP A HILL IN 4TH, 5TH, OR 6TH GEAR I WILL SMELL THE CLUTCH. FINALLY AT 65K MILES WHILE DRVING ON THE FREEWAY WITHOUT MY FOOT ON THE CLUTCH, DRIVING A SMOOTH 65 MPH FOR ABOUT 20 MINUTES, STARTED SMELLING THE CLUTCH, THEN THE CLUTCH STOPPED WORKING AND WOULD PUSH TO THE FLOOR AND I COULDN'T CHANGE GEARS. THE DEALERSHIP SAID THE CLUTCH MELTED BECAUSE I WAS RIDING THE CLUTCH. I CAN'T BELIEVE THEY BLAMED IT ON ME. I WASN'T EVEN USING THE CLUTCH. IT HAS ALWAYS HAD PROBLEMS SINCE I BOUGHT THE CAR BRAND NEW AND NOBODY WOULD LISTEN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726005June 18, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
LOOSES POWER WHEN SITTING AT LIGHT, DOESN'T QUITE SHUT OFF, CONSTANT BELT SQUEALING, ENGINE LIGHT COMING ON, TAKEN BACK TO DEALERSHIP ON 3/21/15 BECAUSE THE ENGINE LIGHT CAME BACK ON, BELT STILL SQUEALING, ENGINE STILL HESITATING AND LOSING POWER. DEALERSHIP REPLACED KNOCK SENSOR AND DRIVE BELT TENSIONER. TAKEN BACK ON APRIL 3, SQUEALING STILL, MAKING A LOUD SOUND WHEN YOU TURN THE CAR OFF, STILL HAVING HESITATION PROBLEMS. DEALERSHIP REPLACED WATER PUMP AND HARMONIC BALANCER. TAKEN BACK AGAIN, STILL HESITATING, DYING DOWN IN POWER STILL, MAKING SOUND WHEN YOU SHUT THE ENGINE OFF STILL. TAKEN BACK AGAIN, REPLACED SEAL IN ENGINE THAT WAS BEING SUCKED INTO INTAKE. STILL HAVING PROBLEMS WITH HESITATION, POWER DYING DOWN AND NO PICK UP OR ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725872June 17, 2015
ELECTRICAL SYSTEM, STEERING, ENGINE
IT SAID SERVICE ESP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725179June 14, 2015
SERVICE BRAKES
WAS BACKING OUT OF MY PARKING SPOT IN APARTMENT COMPLEX, BRAKE ASSIST FAILED TO ENGAGE HARD TO STOP REQUIRED A LOT OF [UNEXPECTED] PRESSURE ON BRAKE PEDAL. ALMOST BACKED INTO NEIGHBORS CAR, COULD HAVE BACKED INTO A CHILD. BRAKES CONTINUED TO OPERATE IN SIMILAR MANNER UNTIL I GOT TO THE STREET.. ISSUE SEEMS TO SIMILAR TO CHEVY CRUZE RECALL FOR 1.4TURBO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724894June 12, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, ELECTRICAL SYSTEM
WHILE DRIVING THE RADIO SHUTS OFF AND A WARNING POPS UP IN THE CENTER BETWEEN THE SPEEDOMETER AND RPM GAUGE THAT SAYS SERVICE STABILTRAC OR SERVICE TRACTION CONTROL. WHILE THAT HAPPENS THE POWER STEERING SHUTS OFF. THAT'S A NORMAL OCCURRENCE THAT HAPPENS RANDOMLY ONCE OR TWICE DURING MY 20 MILE DRIVE TO WORK, AND ON SHORT DRIVES FOR ERRANDS. TODAY THE VEHICLE COMPLETELY SHUT OFF TWICE WHILE DRIVING DOWN THE ROAD. I ALMOST WRECKED 3 TIMES GOING AROUND CORNERS WHEN THE POWER STEERING SHUT OFF ALONG WITH THE RADIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724892June 12, 2015
STRUCTURE:BODY, VISIBILITY/WIPER
WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT 68MPH WITH NO TRAFFIC ALONGSIDE NOR IN FRONT OF ME THE SUNROOF GLASS SHATTERED VOLUNTARILY CAUSING SMALL SHARDS OF GLASS TO FALL INTO MY FACE AND CLOTHING AS WELL AS OUTSIDE THE TOP OF THE VEHICLE. THE SUN SHADE WAS OPEN AND THE GLASS ON CLOSED ON THE ROOF AND NOT VENTED. THERE WAS NO CHANCE OF ROAD DEBRIS HITTING THE CLOSED SUNROOF NOR WAS THERE AN OVERPASS FROM ANYTHING TO FALL OFF FROM TO MAKE IMPACT. THE GLASS EXPLODED AND SPIDER-WEBBED THE ENTIRE SUNROOF.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10724659June 11, 2015
ENGINE
I WENT TO MY FATHERS HOUSE AND HE NOTICED THE SMELL OF ANTIFREEZE STRONGLY. HE LOOKED UNDER MY HOOD AND ON THE GROUND AND ITS LEAKING EVERYWHERE. I HAD BOUGHT THIS CAR NOT EVEN 4 MONTHS AGO AND THE FIRST WEEK THE CHECK ENGINE LIGHT WAS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724743June 11, 2015
STEERING, UNKNOWN OR OTHER
MY DAUGHTERS CHEVY CRUISE POWER STEERING LIGHT CAME ON AND IT BECAME DIFFICULT FOR IT TO STEER. SHE TURNED IT OFF AND IT WORKED FINE. SHE MADE APPOINTMENT AT DAY CHEVROLET IN MONROEVILLE AND THEY COULD NOT FIND A PROBLEM. ALSO, THEY SAID THAT THEY HAD NEVER HEARD OF SUCH A PROBLEM. AFTER SHE LEFT IT HAPPENED AGAIN. WE GOOGLED THE PROBLEM AND FOUND IT HAS HAPPENED A LOT OF TIMES WHAT SHOULD WE DO? I DON'T WANT MY DAUGHTER IN AN ACCIDENT AND INJURED OR KILLEDTO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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