Chevrolet Cruze Complaints

3,726 consumer complaints on file.

#10985803May 15, 2017
STRUCTURE:BODY:TRUNK LID, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE STARTING THE VEHICLE, THE TRUNK OPENED AND THE HAZARD LIGHTS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 63,278.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985828May 15, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985822May 15, 2017
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 17 MPH, THE "ENGINE OVERHEATING" WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO AN AUTO PARTS STORE WHERE AN EMPLOYEE ATTEMPTED TO ADD COOLANT, AND NOTICED THAT THE TEXTURE AND COLOR OF THE COOLANT IN THE VEHICLE WAS WRONG. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INVOLVED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THE VEHICLE WAS NOT INVOLVED IN A RECALL. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT COOLANT WAS LEAKING FROM THE WATER PUMP. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985603May 14, 2017
VISIBILITY/WIPER
WHILE DRIVING OUR 2017 CHEVY CRUZE HATCHBACK AT NIGHTIME , THE PROBLEM OCCURRED ON THE HIGHWAY. THE ORANGE LINES THAT ARE MADE IN THIS VEHICLE FOR ANTENNA & REAR GLASS DEFROSTER THAT LIGHTS FROM CARS BEHIND ME ALL I WAS GETTING WERE STRONG ALMOST BLINDING GLARE FROM THE REAR GLASS ,I DID TRY TO AVOID GLARE WITH DAY/NITE MIRROR IT DID`NT HELP AT ALL. I DON`T KNOW IF IT`S A DEFECT OR OTHER PROBLEM? PLEASE ADVISE , BECAUSE THIS VEHICLE I`M FEEL IT WILL CAUSE A CRITICAL ACCIDENT ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985039May 12, 2017
VEHICLE SPEED CONTROL
ON TWO OCCASIONS, DURING ACCELERATION, I EXPERIENCE A STUCK THROTTLE CONDITION ON MY 2016 CHEVY CRUISE. ONCE IN EARLY APRIL (REPORTED TO DEALER) ON A CITY STREET AND A SECOND TIME ON MAY 10TH, 2017 ON A FREEWAY ON RAMP. DURING THE FIRST INCIDENT I WAS ABLE HIT THE GAS PEDAL WITH MY FOOT AND IT RELEASED, DURING THE SECOND ACCELERATION INCIDENT, I TRIED TO UNSEAT THE PEDAL WITH MY FOOT TO NO AVAIL, I THEN PUSHED THE SHIFTER TO NEUTRAL AND THE ACCELERATOR DISLODGED. I TOOK THE VEHICLE TO FISHER CHEVROLET ON MAY 10TH AND THEY ROAD TESTED THE CAR AND WERE UNABLE TO "VERIFY THE CONCERN." THE DEALER HAS SINCE CALLED ME AND STATED THAT THEY HAD CONTACTED GM ENGINEERING AND WERE TOLD THIS CONDITION COULD NOT HAVE HAPPENED. IT DID HAPPEN, ON TWO OCCASIONS. IN BOTH CASES I WAS FORTUNATE TO BE IN S SITUATION WHERE NO ONE WAS DIRECTLY IN FRONT OF ME. I'M GREATLY CONCERNED WITH THE VEHICLE'S CONDITION OF SAFETY. A STUCK THROTTLE IS A TERRIFYING AND SERIOUS SAFETY SITUATION. MY WIFE NOW REFUSES TO DRIVE THIS VEHICLE AND GM DENIES THE POSSIBILITY OF IT HAPPENING. "I'M OFFENDED BY THEIR RESPONSE. THEY WANT ME TO RETURN TO DEALERSHIP FOR MORE TESTING. AT THIS POINT, I AM EXTREMELY HESITANT TO BE TOLD "WE FIXED IT". I HAVE LOST ALL CONFIDENCE IN THE SAFETY OF THE CAR. I WANT GM TO BUY IT BACK! IT IS UNSAFE AND I'M HESITANT TO EVEN DRIVE THE VEHICLE... I'M PAYING TO DRIVE AN UNSAFE VEHICLE. YOUR IMMEDIATE ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984820May 11, 2017
UNKNOWN OR OTHER
I OWN AND DRIVE A 2012 CHEVY CRUZE LS. I AM 87 YRS. YOUNG AND FORTUNATELY ABLE TO DRIVE BACK & FORTH FROM NY TO FLA. WITH THE ASSISTANCE OF AUTO TRAIN IN VA. FOR THE LONGEST TIME I HAVE FOUND THAT AFTER ON THE ROAD FOR A SHORT WHILE, I WOULD SMELL RUBBER/FUEL BURNING AND BLAMING IT ON A TRUCK OR VEHICLE AHEAD OF ME OF ENGINE PROBLEMS, THEREFORE I WOULD CLOSE THE CABIN VENT, FORGET ABOUT IT, WHICH WAS A ROUTINE EVENT...THEN MY SON DROVE MY CAR AND HE EXPERIENCED THE SAME ISSUE.. NOW, AFTER A SHORT DRIVE, A MILE OR SO, THAT SMELL COMES THRU THE VENTS WHETHER OR NOT THE HEATER OR A/C IS ON. I'VE GONE TO A LOCAL DEALERSHIP (MANFREDI CHEVY DEALERSHIP OF STATEN ISLAND, NY) & THEIR MECHANIC DIDN'T DETECT A SMELL BUT BLAME IT ON SOMETHING ELSE LIKE A CLOGGED A/C VENT AND CHARGED ME BIG MONEY. THEIR MECHANIC DIDN'T TRY TO DUPLICATE THE PROBLEM. I AM NOT STUPID OR SENILE. MY NEIGHBOR AND OTHERS CAN SMELL THE 'BURNING RUBBER' SMELL ESPECIALLY WHEN USING THE HEATER, WHICH I'VE HAD TO USE ONLY IN EXTREME COLD WEATHER WITH THE VENTS CLOSED. MY FEAR IS AN ENGINE FIRE. I HAVE CALLED & EMAILED GM AND ACCORDING TO THE VIN #, THERE IS NO ISSUE FOR A RECALL WITH THAT CRITERIA, ETC. YET, I GO ON LINE AND THERE ARE THOUSANDS OF OTHER OWNERS WITH THE SAME MODEL & YEAR THAT HAVE THE SAME ISSUE. SOME FLUID IS LEAKING ON A HOT ENGINE AND BURNING CREATING THE SMELL. MY CHILDREN HAVE DONE SOME RESEARCH AND HAVE COME UP WITH THE SAME COMPLAINTS AND GM DENYING THERE'S A PROBLEM. I ONLY HAVE 15,000 PLUS MILES ON THAT ENGINE...STILL LIKE NEW. I HOPE TO KEEP AND DRIVE IT FOR AS LONG AS GOD LETS ME. I HAVE 11 GRANDCHILDREN & 7 GREAT GRANDCHILDREN...AND ONE OF THEM WILL INHERIT THIS CAR. I'D APPRECIATE ANY ASSISTANCE OR INFO ON MY ISSUE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984935May 11, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF EXPLODED. THE CONTACT MENTION THAT THE INTERIOR SLIDE WAS CLOSED AND THERE WAS NO GLASS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT IT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984509May 9, 2017
POWER TRAIN
AT FIRST, I STARTED THE CAR ONE DAY AND THE ENGINE LIGHT CAME UP AND AS I TRIED TO PUT THE TRANSMISSION IN D THE "D" LIGHT STARTED FLASHING (NOT STEADY AS NORMAL) AND THERE WAS SOME NOISE FROM THE TRANSMISSION. I PUT IT BACK TO "P" AND TURNED THE CAR OFF AND STARTED IT AGAIN. THEN IT ACTED NORMALLY. LATER ON, IT HAPPENED SUDDENLY WHILE I WAS DRIVING (THE TRANSMISSION SNAPPED AND THE "D" LIGHT STARTED FLASHING). I TOOK IT TO THE DEALER FOR DIAGNOSIS, AND THEY FOUND THAT THE TRANSMISSION CONTROL MODULE (TCM) WAS DEFECTIVE. I SEARCHED ONLINE AND FOUND THAT THERE WERE MANY RECALLS ON THE TCM FOR 2012 & 2013 CHEVY CRUZE, BUT MINE WAS NOT IDENTIFIED IN THOSE RECALLS AS PER THE DEALER. I WAS UNDER THE IMPRESSION THAT GM WILL INVESTIGATE THE CASE AND FEED ME BACK, BUT I FOUND OUT TODAY THAT THEY DO NOT DO INVESTIGATIONS UNLESS IT COMES FROM THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984554May 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING ON THE HIGHWAY STEERING LOCKED UP. TWO DAY AFTER POWER STEERING LIGHT AND STABILLTRAK LIGHTS WERE ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984564May 9, 2017
ELECTRICAL SYSTEM
CAR ELECTRICAL SYSTEM PROBLEM 3 FAILURE DATE: 05/09/2017 THE RADIO DASHBOARD POWERS ON AND OFF (FREQUENTLY AT TIMES). IT APPEARED TO HAPPEN MORE WHEN THE CAR WAS STOPPED AT RED LIGHT. IT DIDN'T OCCUR OFTEN WHEN THE CAR WAS ON THE HIGHWAY ON CRUISE CONTROL. TWICE WHEN THIS HAPPENED, THE MAIN DASHBOARD WOULD DISPLAY THE FOLLOWING STATEMENT: "SERVICE STABILITRAK" THIS BEGIN HAPPENING ON JANUARY 29, 2017, AND IT HAS HAPPENED DAILY (AT LEAST ONCE) SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983570May 4, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE LOST POWER WITHOUT WARNING ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983564May 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE VEHICLE STALLED AND WOULD NOT RESTART UNTIL FIVE MINUTES LATER. ON ANOTHER OCCASION, THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THAT THERE WERE NO OPEN RECALLS. THE CONTACT WOULD HAVE TO PAY FOR THE DIAGNOSTIC AND REPAIR COSTS. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983453May 4, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY CHANGE OVER FROM PARK. ALSO THE VEHICLE JERKED AND STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V273000 (POWER TRAIN) AND 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983240May 3, 2017
VISIBILITY/WIPER
I BELIEVE THE GM RECALL 25302 ON CHEVROLET EQUINOX VEHICLES SHOULD BE EXPANDED TO INCLUDE THE CRUZE MODEL. I OWN EACH OF THESE MODELS AND HAVE NOT HAD AN ISSUE YET ON THE EQUINOX, BUT THE CRUZE HAD TO HAVE WIPER BALL JOINT REPLACEMENT THAT IS EXPLAINED IN THIS EXISTING RECALL. PLEASE CONSIDER EXPANDING THIS RECALL TO INCLUDE ALL MODULES OF CHEVROLET THAT UTILIZE THIS SAME WIPER BALL JOINT BECAUSE THIS DESIGN FAULT EXISTS ON THE CRUZE MODEL AS WELL. MY CRUZE WAS FIXED AT A GARAGE THAT IS NOT CHEVROLET DEALER AFFILIATED, SO I'M NOT SURE HOW THE NHTSA TRACKS THESE TYPES OF ISSUES. THE ISSUE WITH THE CRUZE WAS THAT THE PASSENGER SIDE WIPER BLADE WAS NO LONGER MOVING, THE BALL JOINT WAS BROKEN AND NO LONGER FUNCTIONING AND HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983321May 3, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 AND 75 MPH, THE "ENGINE REDUCE POWER" MESSAGE DISPLAYED AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. THE VEHICLE FAILED TO ACCELERATE. FROM INSIDE THE VEHICLE, THE CONTACT CALLED ON-STAR WHO PROVIDED FAILURE CODE P-2135 (THROTTLE BODY SENSOR). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982973May 2, 2017
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT MENTIONED THAT AFTER THE STEERING WHEEL SEIZED, THE COMPUTER SYSTEM FAILED TO OPERATE. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,868.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981547May 1, 2017
AIR BAGS
MY SON WAS INVOLVED IN A CAR ACCIDENT INVOLVING A 2016 CHEVY CRUZE. AIRBAGS WERE DEPLOYED AS THEY HIT ANOTHER CAR SITTING AT A RED LIGHT. THE VEHICLE MY SON WAS IN WAS TURNING LEFT CAUSING MOST OF THE IMPACT TO THE FRONT PASSENGER SIDE OF THE CAR. HE WAS IN THE PASSENGER SEAT AND WAS THE ONLY ONE INJURED. A LARGE, DEEP, CLEAN CUT ON HIS FOREHEAD WAS HIS BIGGEST INJURY. DOCTOR EXPLAINED THAT IT SEEMS A PIECE OF METAL OR HARD PLASTIC MADE THE CUT. IT WAS CLEAN AND DOWN TO HIS CRANIUM. WE HAVE BEEN UNABLE TO IDENTIFY THE OBJECT THAT CAUSED THIS INJURY AND WE'RE LEAD TO INQUIRE ABOUT COMPONENTS IN THE AIRBAG.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10981710May 1, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING IN THE RAIN, THE DRIVER'S SIDE WINDSHIELD WIPER SUDDENLY STOPPED OPERATING AND IMPAIRED THE DRIVER'S VISIBILITY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. UPDATED 06/21/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981014April 27, 2017
UNKNOWN OR OTHER
DRIVING A N 80WEST AT 65MPH, LIGHT COMES ON AND SAYS TRANSMISSION HOT/IDLE ENGINE I PULLED AND LET CAR COOL FOR 30 MINUTES. LIGHT GOES OFF AND I PROCEEDED TO DRIVE AGAIN. AFTER DRIVING ABOUT 15 MINUTES, CAR STARTED ACCELERATE AT A FAST PACE. I PULLED OVER TO SHOULDER AGAIN AND AND WAS TOWED TO GRAY CHEVROLET IN STROUDSBURG, PA. THEY TRIED TO DIAGNOSE PROBLEM BUT SAYS IT NEVER HAPPENED WHEN THEY DROVE THE CAR. I NOW HAVE TO NOW DRIVE MY CAR HOME NIT KNOWING WHAT HAPPENED TO THE CAR AND IF ITS GOING TO DO IT AGAIN. THEY GAVE ME A LOT OF REASONS WHAT IT COULD BE BUT COULDNT PROVE IT. SO IT WAS RELEASED BACK TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981054April 27, 2017
UNKNOWN OR OTHER
IN MOTION, AFTER ROUGHLY 50-100 FEET, THERE IS A SINGLE "TWANG" SOUND UNDERNEATH THE FRAME. I DON'T KNOW WHAT IT IS, BUT I CALLED GM, BUT THEY NEVER HEARD OF SUCH AN INCIDENT...I'M NOT COMPLAINING, I'M JUST NOTIFYING NHSTA... ON THE "CALENDAR" SECTION OF THE WEBPAGE, IT ASKS, "WHEN DID THIS HAPPEN?" I PUT IN TODAY, BUT IT HAPPENS EVERY TIME THAT I DRIVE THE CAR (IT'S A GOOD CAR; I JUST WANT TO KNOW IF THERE IS SOMETHING LOOSE, OR SOMETHING ELSE...)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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