CAN-AM Spyder Complaints (2009)

30 consumer complaints on file.

#11292029December 30, 2019
STEERING
THIS IS A FOLLOW UP TO MY FIRST COMPLAINT TRACKING # 11291321 WHERE I NOTED MY STEERING LOCKING UP AND PULLING ME VERY ABRUPTLY TO THE RIGHT. I HAD MY BIKE DIAGNOSED BY A MECHANIC AND HE DEACTIVATED THE FAULTY DPS SYSTEM AND THE BIKE NO LONGER HAD THE STEERING ISSUE. I CONTACTED BRP DIRECTLY ABOUT THIS ISSUE AND THE DECLINED TO OFFER ANY ASSISTANCE ALTHOUGH THIS WAS THE FAULTY PART THAT WAS RECALLED LAST YEAR. THE BIKE ONLY HAS 12000+ MILES ON IT AND NO MATTER THE AGE SHOULD NOT HAVE SUCH A MAJOR MALFUNCTION WITH SUCH LITTLE MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291321December 26, 2019
STEERING
I WAS RIDING FOR ABOUT 30 MINUTES WHEN I FELT MY STEERING STICK PULLING THE BIKE TO THE RIGHT, THEN I HAD TO FORCEFULLY PUSH THE HANDLEBARS BACK LEFT TO GET IT TO BREAK FREE. I PULLED OVER AND INSPECTED THE HANDLEBARS FOR OBSTRUCTION BUT THERE WERE NONE. I IMMEDIATELY STARTED BACK TOWARD HOME TO FIGURE OUT WHAT WAS GOING ON BUT THE LONGER I WAS ON THE BIKE THE WORSE IT GOT UNTIL IT SCARED ME TO THE POINT I HAD IT TOWED BACK TO MY HOUSE. AFTER RETURNING I DID SOME RESEARCH AND IT SEEMED LIKE THE ISSUE I HAD WAS THE SAME AS UNITS THAT HAD BEEN RECALLED LAST YEAR, BUT AFTER CALLING BRP THEY STATED IT WAS NOT PART OF THAT RECALL. I'VE BEEN RIDING MOTORCYCLES FOR YEARS AND I HAVE NEVER BEEN SO TERRIFIED OF A MECHANICAL FAILURE IN MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242598August 8, 2019
EQUIPMENT
I HAVE A 2009 CAN AM SPYDER RS AND IT CAUGHT ON FIRE IN MAY 2014 . MY BIKE ONLY HAS 1900 MILES AND HAS BEEN IN THE SHOP FOR SERVICE FOUR TIMES. IT CAUGHT ON FIRE ON MAY 12, 2014 AT MY WORK FABENSISD. I HAD IT IN THE SHOP FOR 3 RECALLS AND GOT IT BK 3 MONTHS LATER FROM NOV. 2013 TO FEB 2014. DROVE IT TO WORK WHICH IS 5 MILES AWAY. THE SCHOOL HAS IT IN THEIR SURVEILLANCE CAMERA. SANTA TERESA WANTS TO CHARGE ME FOR A PART THAT DOES NOT HAVE ANY WARRANTY. MY COMPLAIN IS WHY SHOULD I PAY FOR ANYTHING WHEN IT WAS THE MANUFACTURES FAULT? SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11102003June 15, 2018
STEERING
POWER STEERING HAS FAILED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992013May 28, 2017
SERVICE BRAKES, UNKNOWN OR OTHER, EXTERIOR LIGHTING
PUT IT IN REVERSE THEN IT BLOWS THE FUSE FOR THE RUNNING LIGHTS AND BRAKE LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959806March 9, 2017
STEERING
TL* THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 06/08/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763317September 12, 2015
STEERING
BIKE WENT IN (LIMP MODE) BECAUSE DYNAMICPOWER STEERING(DPS) UNIT NEEDS TO BE REPLACED, CAN AM/BRP HAD A RECALL OF THE (DPS) UNITS ON SEPTEMBER 7,2010, HOWEVER IS NOW REFUSING TO REPAIR MY CAN-AM PURSUANT TO SAID RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745299July 29, 2015
UNKNOWN OR OTHER
CPSC: X1460470A. 2009 CAN AM SPYDER RS. CONSUMER STATED AFTER HAVING THE BIKE SERVICED 4 TIMES AND RECALLED 3 IT CAUGHT FIRE. *LN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10735999July 23, 2015
STEERING
TL* THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER. THE CONTACT STATED THAT THE CHECK DYNAMIC POWER STEERING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 09V162000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE EXHIBITED SIMILAR STEERING DIFFICULTIES AS BEFORE THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 799. UPDATED 12/06/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640373October 1, 2014
ELECTRICAL SYSTEM, ENGINE
I REFUELED MY MOTORCYCLE, AS I WAS LEAVING I NOTICED MY LEGS GET HOT. I DID NOT PAY IT MUCH MIND UNTIL THERE WAS AN ABSURD AMOUNT OF PAIN THEN I LOOKED DOWN AND I SEEN THAT MY MOTORCYCLE WAS ON FIRE. I THEN PULLED OVER AND CALLED 911 FOR ASSISTANCE AND BE TRANSPORTED TO THE HOSPITAL TO GET TREATED FOR MY BURNS. MY MOTORCYCLE WAS DESTROYED. THE ELECTRONICS WERE FRIED, THE PLASTICS WERE MELTED AND IT STUNK OF GASOLINE. I ALSO TAKEN PICTURES OF THE BURNS TO MY LEG AND THE MOTORCYCLE. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10525756July 19, 2013
STEERING
STEERING LOCKED UP IN TURNS, 11 TIMES IN 6 MILES AT 45 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411083June 30, 2011
FUEL SYSTEM, GASOLINE, STEERING
RIDING ON A TWO LANE RESIDENTIAL STREET WHEN WITHOUT ANY WARNING THE STEERING PULLED HARD TO THE LEFT AND TOOK ME INTO THE ONCOMING LANE. HAD A ONCOMING CAR BEEN COMING IN MY DIRECTION I WOULD HAVE HIT IT HEAD ON AT APPROXIMATELY A 30 DEGREE ANGLE. THIS HAPPENED SO FAST AND I WAS TRYING TO COUNTER STEER BACK INTO MY LANE AND ALMOST FLIPPED WHEN THE STEERING RELEASED. I HAD THIS SAME PROBLEM WITH A 2008 CAN AM SPYDER. THIS PROBLEM WAS SUPPOSED TO BE FIXED ACCORDING TO BRP, BUT IT IS STILL HAPPENING. THIS 2009 SPYDER WAS BOUGHT BAND NEW AND SHOWS THAT THE DPS WAS CHECK AND OR CHANGED BEFORE IT WAS SOLD TO ME. IT IS APPARENT THAT THE NEW UNIT HAS THE SAME PROBLEM AS THE NEW ONE. I ALSO WISH TO REPORT THE RANDOM SMELL OF FUEL WHICH CAUSES ME CONSIDERABLE WORRY SINCE MY 2008 CAN AM SPYDER WAS COMPLETELY DESTROYED WHEN IT UNEXPECTEDLY BURST INTO FLAMES AS I WAS LEAVING MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399837May 10, 2011
STEERING
TL* THE CONTACT OWNS A 2009 CAN-AM SPIDER ROADSTER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 09V162000 (STEERING) SEPTEMBER 2010 AND HAD BEEN TRYING TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL SINCE THAT TIME. THE DEALER WAS CONTACTED NUMEROUS TIMES AND CONTINUALLY ADVISED THAT THE PARTS NEEDED FOR REPAIRS WERE ON BACKORDER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392399March 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER. THE CONTACT STATED THAT THE VEHICLE WAS IN NEUTRAL WHEN IT INDEPENDENTLY SHIFTED INTO REVERSE AND BEGAN REVERSING. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKES BUT TO NO AVAIL. THE KEY WAS REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS STILL IN MOTION IN ORDER TO BRING THE VEHICLE TO A STOP. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSIS. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362478October 26, 2010
STEERING
TL*THE CONTACT OWNS A 2009 CAN-AM SPYDER ROADSTER MOTORCYCLE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER THE NHTSA CAMPAIGN ID NUMBER 09V162000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THE RECALL PART WAS ON A MASSIVE BACK ORDER. THE MANUFACTURER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE TO PERFORM THE REMEDY REPAIR. THE VEHICLE WAS NOT BEING DRIVEN DUE TO THE SAFETY RECALL DEFECT. THERE WAS NO FAILURE MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358433September 30, 2010
STEERING
TL*THE CONTACT OWNS A 2009 CAM-AM SPYDER ROADSTER. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 09V162000 (STEERING). THE CONTACT WAS INFORMED BY THE DEALER THAT THE MANUFACTURER WAS SENDING OUT REPLACEMENT PARTS FOR ONE VEHICLE AT A TIME. THE DEALER WOULD REPAIR ONE VEHICLE, RETURN THE PARTS TO THE MANUFACTURER AND THEN RECEIVE PARTS FOR ANOTHER VEHICLE. THE CONTACT WAS TOLD THAT IT WOULD BE EIGHT MONTHS BEFORE THE VEHICLE WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 3,000. UPDATED 01/03/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356543September 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 CAN AM SPYDER RS. THE CONTACT STATED THAT THE AUTOMATIC TRANSMISSION WOULD INTERMITTENTLY BECOME LOCKED IN GEAR. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THERE WERE NO FAILURES AND THE VEHICLE WAS DESIGNED TO RESPOND IN THE MANNER IN WHICH IT WAS. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354120September 7, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2009 CAN-AM SPYDER GS. THE CONTACT STATED THAT THE WHILE DRIVING AT ANY SPEED THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOUR TIMES. THEY HAVE BEEN UNABLE TO DUPLICATE THE FAILURE. THE OWNER BECAME AWARE OF A RECALL BUT SHE NEVER RECEIVED A LETTER EVEN THOUGH HER VIN WAS INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345340July 26, 2010
STEERING
TL* THE CONTACT OWNS A 2009 CAN AM SPIDER SE 5 ROADSTER MOTORCYCLE (NA). THE CONTACT STATED WHEN THE ENGINE WAS TURNED ON, THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE DASHBOARD. THE CONTACT WOULD SHUT OFF AND RESTART THE VEHICLE SEVERAL TIMES UNTIL THE WARNING LIGHT WAS NO LONGER ILLUMINATED. THE DEALER ADVISED THERE WAS A LOOSE WIRE CAUSING THE FAILURE AND THE DEALER ATTEMPTED TO TIGHTEN THE WIRE. THE FAILURE PERSISTED. IN ADDITION, THE POWER STEERING ASSIST WOULD INTERMITTENTLY FAIL, CAUSING LIMITED STEERING CAPABILITIES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE DPS SYSTEM WAS DEFECTIVE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,900 AND THE CURRENT MILEAGE WAS 2,005.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334496June 3, 2010
STEERING
I HAVE A 2009 CAN AM SPYDER. THERE IS A STEERING PROBLEM WITH THE BIKE. I WILL BE DRIVING THE BIKE STRAIGHT AND IT WILL ALL OF A SUDDEN GO LEFT WITHOUT MY TURNING THE HANDLE BAR IN THAT DIRECTION. I HAVE TO THEN PULL THE BAR RIGHT, IT WILL CLICK AND THEN I WILL HAVE CONTROL OVER THE STEERING AGAIN. IT HAS HAPPENED ABOUT SIX TIMES NOW, AND WHEN IT HAPPENS IT IS RANDOM. THUS FAR I HAVE NOT HAD AN ACCIDENT BUT IT IS DANGEROUS AND BRP NEEDS TO BE WORKING WITH THE PEOPLE THAT ARE HAVING PROBLEMS, COMPENSATING THEM OR SOMETHING. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, WHEN I TOOK THE BIKE IN FOR REGULAR 3000 MILE MAINTENANCE THEY DID ALL THE CHECKS, HOOKED IT UP TO BUDS AND BASICALLY SAID ALL WAS FINE. SINCE TAKING IT IN, THE STEERING HAS ACTED UP YET AGAIN. BRP HAS CALLED AND LEFT A RAMBLING MESSAGE ON MY MACHINE ABOUT HOW THEY ARE WORKING ON THE STEERING ISSUE, BUT THEY HAVE BEEN AWARE OF THE PROBLEM FOR QUITE SOME TIME AND OTHERS HAVE HAD THE SAME ISSUES. IT IS A DANGEROUS BIKE AS IS, AND NOTHING IS BEING DONE TO CORRECT IT FROM WHAT I CAN SEE. SOMEONE IS GOING TO GET HURT, IF IT HASN'T ALREADY HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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