See attached document for complaint.
No injuries · No fire · No crash
Your site shows no recalls. I got a recall for a repair I had to have done a few months ago. I just got the recall notice from GM, but when I called to inquire about a reimbursement, they state the recall was released in 10/2025. Even though your site says there was no recall at the time.
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Year/Make/Model: 2025 Cadillac XT6 AWD Sport Mileage at time of incident: ~12,233 COMPONENT: Service Brakes, Hydraulic / Brake Booster Vacuum Sensor DESCRIPTION OF THE PROBLEM: While driving on a main road 1 mile away from the dealership, the brakes failed without warning. The vehicle was driven directly to the dealership (Les Stanford Cadillac, Dearborn, MI) for emergency inspection. This is the same defect that has now caused brake failure twice in approximately 5,500 miles: a brake booster vacuum sensor failure that previously triggered a brake assist warning and was "repaired" on 10/07/25 at 6,747 miles, then recurred and was "repaired" again on 05/29/26 at 12,233 miles. Both repairs replaced the brake booster vacuum sensor assembly, performed by the same dealership and same technician, yet the underlying defect has continued to recur. This is a serious safety defect that creates an unreasonable risk of loss of braking ability while driving, with potential for a crash, injury, or death to the driver, passengers, or other motorists. WHEN DID THE PROBLEM FIRST OCCUR: Originally October 2025; recurred June 2026 with loss of brakes on a main road. WHAT WAS THE OUTCOME: Vehicle driven directly to dealer for inspection following loss of brake function 1 mile away.
No injuries · No fire · No crash
The vehicle has had breaking issues since I purchased it in September 23, 2023. On April 26, 2025 the car completely shut down while driving it for no apparent reason. Took it to the certified Cadillac dealer (see picture). Said, it was fixed. May 11, 2026 started doing it again while driving, turning, backing up or at a light. Breaks keep saying need to be serviced too. Had it towed in to Cadillac dealer they can’t get it to repeat problem or get codes to find out problem. I got Cadillac involved to help. Case number 98248412. Had to pick car up today spoke again with service manager at Cadillac dealer. He said, car has major issues and it’s rearing its ugly head (car is defective). He can’t get the codes because whatever is going on with car it’s not talking to the computer. I’ve been on a major highway and the car just shuts down. I’ve asked Cadillac to repurchase the car because I am afraid of being in a major accident and killed because I never know when the car will shut down. Cadillac told, me to keep driving the car until it showed up again and they would not repurchase it. If I get rear ended on a 4 line highway by a semi truck because the car just shut down myself and family could be killed.
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My Cadillac has experienced a history of repeated mechanical/electrical issues and has spent extended periods of time out of service at the dealership for repairs. On today’s date, while driving at normal roadway speed, the vehicle suddenly lost all power without warning, creating a dangerous safety situation. The vehicle became extremely difficult to control and lost normal drivability functions while in traffic. I was fortunately able to safely maneuver the vehicle to a stop without a collision or injury. Due to the complete loss of power and unsafe operating condition, the vehicle had to be towed. I will get it to the dealership when they open again for business on Monday. Given the repeated repair history and this most recent dangerous failure while driving, I no longer believe the vehicle is safe or reliable to operate. I am requesting investigation of this safety-related defect and have initiated a formal buyback review request with General Motors/Cadillac.
No injuries · No fire · No crash