Cadillac SRX Complaints (2004)

216 consumer complaints on file.

#10237861August 12, 2008
SUSPENSION
NOISE IN REAR OF AUTO,RESULT WAS WHEEL BEARING IN REAR WHEEL WAS FOUND TO BE BAD NATIONAL BACK ORDER OF PART, WAITING FOR CAR TO BE REPAIRED.. CAR HAS ONLY 34K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212257December 18, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY 6 YEAR OLD DAUGHTER WAS GETTING HER BACKPACK OUT OF THE BACK AND LEANED UP AGAINST THE EXHAUST PIPE AND RECEIVED 2ND DEGREE BURNS ON HER UPPER THIGH. SHE IS NOW 8 YEARS OLD AND HAS A PERMANENT SCAR ON HER UPPER THIGH. SHE HAS BEEN BRANDED FOR LIFE. SHE HAS A SCAR THAT IS A CIRCLE FROM THE EXHAUST PIPE. THE DOCTOR SAID BECAUSE OF THE SEVERITY OF THE BURN, SHE WILL ALWAYS HAVE THE SCAR SINCE IT DAMAGED HER SKIN. I CONTACTED CADILLAC DIRECTLY AND ASKED THEM TO CORRECT THE PROBLEM. UNFORTUNATELY THEY HAVE NOT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10203943September 24, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 5 MPH OR GREATER, THE VEHICLE WOULD SHUT OFF WITHOUT WARNING. THE DEALER STATED THAT THE BATTERY CAUSED THE FAILURE AND THEY REPLACED THE BATTERY. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE RECURRED. THE DEALER STATED THAT THE BATTERY CAUSED THE FAILURE AND REPLACED IT A SECOND TIME. APPROXIMATELY THREE MONTHS LATER, THE FAILURE OCCURRED AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, HOWEVER, THEY REPLACED THE CRANK SHAFT SENSOR. THE FAILURE CONTINUES TO PERSIST. AS OF SEPTEMBER 24, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 8,000 AND CURRENT MILEAGE WAS 70,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203180September 17, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A 1.2 INCH PEBBLE STRUCK THE SUNROOF WHILE THE VEHICLE WAS PARKED. THE SUNROOF GLASS EXPLODED, BUT WAS CAUGHT BY THE VINYL SLIDING COVER. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE CURRENT AND FAILURE MILEAGES WERE 36,000. THE CONSUMER STATED THE PEBBLE WAS THROWN BY A CHILD, ABOUT 10 FEET FROM THE VEHICLE. IT HAD TO HIT THE ROOF GLASS AT A LOW ANGLE. UPDATED 12/31/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200833August 26, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHEN REACHING INTO THE TAILGATE, YOUR LEGS ARE FREQUENTLY BURNT IF YOU COME TOO CLOSE TO THE TAILPIPES THAT PROTRUDE FROM UNDER THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10199414August 13, 2007
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2004 CADILLAC SRX. 40,000 MILES, 3 YEARS OLD. 1. 12-2006 - LOUD NOISES WHEN VEHICLE WAS IDLING. ENTIRE EXHAUST SYSTEM REPLACED. 2. 4-23-2007 - CHECK ENGINE LIGHT CAME ON. CAR THEN BEGAN ACCELERATING ON ITS OWN. REPLACED THE THROTTLE POSITION SENSOR. 3. 6-21-2007 - ENGINE WOULD NOT ACCELERATE BEYOND 20 MPH. SERVICE ENGINE SOON LIGHT CAME ON. TOOK CAR IN, IT WOULD NOT DUPLICATE PROBLEM, WAS NOT FIXED. 4. 6-29-2007 - PICKED CAR UP. NOTICED FUEL GAGE WAS NOT WORKING. ADVISED THEY DID NOT KNOW WHAT CAUSED FUEL GAGE TO NOT WORK, AND WAS NOT RELATED TO THE SERVICE ENGINE MESSAGE ON 6-21-2007. REPLACED THE FUEL SENSOR. THEY DAMAGED THE FUEL HOSES, ENDED UP NOT GETTING VEHICLE BACK UNTIL FRIDAY, 7-6-2007. 5. 7-12-2007: THE CHECK ENGINE LIGHT CAME ON AGAIN, VEHICLE STARTED ACCELERATING ON ITS OWN (SIMILAR TO 4-23-2007 ISSUE). TOOK CAR BACK, VEHICLE WAS ACCELERATING WHILE IT CHECKED IN, ALSO STRANGE ODOR COMING FROM CAR. REPLACED THE THROTTLE POSITION SENSOR (SAME AS REPLACED 4-23-07). 6. 8-3-2007: THE ?SERVICE ENGINE SOON? MESSAGE APPEARED ON THE DRIVER SCREEN AND CAR AGAIN FAILED TO ACCELERATE. DROVE CAR TO SERVICE AND LEFT IT ON SO THAT THEY CAN HOOK IT UP TO THE COMPUTER IMMEDIATELY. DISCUSSED THAT IT MAY BE TIME TO SEND THIS VEHICLE BACK TO MANUFACTURER. SERVICE MANAGER IS AWARE OF OUR CONCERNS ? VEHICLE IS NOT RELIABLE. 9. 8/6/07: THEY CALLED AND ARE GOING TO REPLACE ONE OF THE ENGINE COMPUTERS TODAY (THE ECM). THEY ARE THEN GOING TO DRIVE IT AROUND TO BE SURE THAT TAKES CARE OF IT. 8/9/07: PICKED UP VEHICLE, SEEMS TO BE WORKING FINE - TIME WILL TELL. IF THIS DOES NOT TAKE CARE OF IT, WE WILL BE ASKING THE DEALER TO CONTACT THE MANUFACTURER AND ASK THEM TO PURCHASE THE VEHICLE BACK FROM US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197825July 30, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ULTRAVIEW SUNROOF ON MY 2004 CADILLAC SRX EXPLODED, SHATTERING INTO 100'S OF PIECES. NOT STRUCK BY FOREIGN OBJECT. OUTSIDE TEMP = 75; SPPED = 65 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191796May 26, 2007
ELECTRICAL SYSTEM
RAN OUT OF GAS ON THE OHIO TURNPIKE. DIC DISPLAYED 17 GALLONS USED ON 20 GALLON TANK WITH WHAT APPEARED TO BE 3 GALLONS REMAINING, I DIDN'T ASK THE AAA TOW TO BRING GAS. THE CAR WAS TOWED TO CLEVELAND, WHERE THE DEALER SAID THAT THE CAR WAS ON EMPTY. THIS COST $60.03 PLUS NEARLY $200.00 WITH CAR RENTAL BACK TO MICHIGAN, THEN ADDITIONAL GAS AND TIME OFF WORK TO RETURN TO WORK TO PICK UP THE CAR. DIDN'T MIND THAT THE DEALER MADE ME FEEL LIKE AN IDIOT. I ONLY WISH THAT I WOULD HAVE BEEN INFORMED WHEN I PURCHASED THE VEHICLE THAT THE DIC IS NOT RELIABLE. I COULD HAVE HAD AAA BRING GAS FREE OF CHARGE AND BEEN ON MY WAY. OBVIOUSLY, THIS REALLY UPSET ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188245April 18, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE ENGINE STALLED WITHOUT WARNING AND CAUSED ANOTHER VEHICLE TO CRASH INTO THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART A FEW MINUTES AFTER THE CRASH. THE DEALER AND MANUFACTURER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER HAD THE VEHICLE INSPECTED BY A CADILLAC SPECIALIST WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER UPDATED THE COMPUTER FOUR TIMES, BUT THE ENGINE CONTINUED TO STALL. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187326April 9, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HAS BEEN A SAFETY RISK SINCE THE TIME OF PURCHASE. THE VEHICLE STALLS AND SHUTS DOWN WHILE DRIVING AT VARIOUS SPEEDS. THE INSTRUMENT PANEL ILLUMINATES AND THE STEERING WHEEL LOCKS. THE CONTACT CAN PREDICT WHEN THE VEHICLE IS ABOUT TO STALL BECAUSE THE RPMS INCREASE. THE VEHICLE WAS BROUGHT TO THE DEALER ON FIVE OCCASIONS FOR THE STALLING, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE SPEEDOMETER AND AIR BAG SENSOR LIGHT FAILED . INTERMITTENTLY WHILE DRIVING. THE VEHICLE LUNGED FORWARD WHILE DRIVING AND THE ELECTRICAL SYSTEM MALFUNCTIONED. THE CONTACT FELT THE VEHICLE WAS A LEMON AND THAT NHTSA SHOULD BE AWARE. THE CURRENT MILEAGEWAS 51,000, AND FAILURE MILEAGE WAS 100.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184895March 12, 2007
ELECTRICAL SYSTEM
RECURRING ELECTRICAL PROBLEMS. FIRST PROBLEM I HAD, THE MOTOR IN THE WINDOW WENT OUT, THEN THE NEXT ELECTRICAL PROBLEM I HAD WAS THE WIRING FOR THE BLINKERS KEPT GOING OUT, THE NEXT AND MOST MAJOR ELECTRICAL PROBLEM I'M STILL HAVING IS THAT WHEN THE CAR IS TURNED OFF AND SECURED THE DASHBOARD LIGHTS AND RADIO COMES BACK ON WITHIN TEN SECONDS AFTER I'VE TURNED OFF AND SECURED THE CAR. THE MIDDLE ARMREST KEEPS DETACHING AT THE BACK WHERE THE CELL PHONE PLUG IS LOCATED. THE DOOR LOCKS (INDICATING LATCH BY WINDOW) DOESN'T LIFT UP. THESE ELECTRICAL PROBLEMS HAVE BEEN CORRECTED BY THE DEALER (CADILLAC) AT LEAST TWO TIMES EACH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174095November 22, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LOSS OF ALL VEHICLE POWER, AND THE ENGINE STALLED WITHOUT WARNING. THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS INSPECTED BY A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174015November 21, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MY DAUGHTER WAS BURNED TWICE BY THE TAILPIPE ON THE 2004 SRX. THE FIRST TIME I CALLED CADILLAC THEY TOLD ME THAT THIS WAS THE ONLY CASE ON FILE REGARDING THE TAILPIPE. SIX WEEKS LATER SHE WAS SEVERELY BURNED AGAIN. THIS TIME CADILLAC OPENED A CASE FILE AND THE CASE WAS CLOSED BECAUSE THE VEHICLE WAS BUILT PER CADILLAC SPECIFICATIONS. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10173511November 14, 2006
SERVICE BRAKES, HYDRAULIC
MY CADILLAC SRX (PURCHASED 4/2/2004, MILEAGE 34,599) SUFFERED A COMPLETE HYDRAULIC BRAKE FAILURE. THIS OCCURRED IN A PARKING LOT, AT LOW SPEED AND THERE WERE NO INJURIES OR DAMAGE. THE CAR WAS TOWED TO THE DEALER WHO REPAIRED THE BRAKES UNDER WARRANTY. THE DEALER STATED THAT BOTH HYDRAULIC CIRCUITS HAD FAILED AND THE ONLY BRAKING WAS THE PARKING BRAKE. THE DEALER ALSO STATED THAT THIS WAS THE FIRST TIME HE HAD SEEN THIS TYPE OF FAILURE ON THIS TYPE OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171189October 4, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2004 CADILLAC SRX SUNROOF SHATTERED WHILE DRIVING. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168744September 20, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE TRAVELING 50 MPH WITH THE POWER SUN ROOF OPEN, A VIBRATION AND A SQUEAKING NOISE WAS HEARD. UPON INSPECTION, ONE OF THE BOLTS WERE MISSING AND ANOTHER WAS LOOSE. AN APPOINTMENT WAS SCHEDULED WITH THE SERVICE DEALER AND THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165933August 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN A LOT, A FIRE ERUPTED FROM THE FRONT UNDER HOOD AREA WITHOUT WARNING. BYSTANDERS ALERTED THE FIRE DEPARTMENT AND THE FIRE WAS EXTINGUISHED. NO ONE WAS INJURED. THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE VEHICLE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE MASTER CYLINDER AND THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO A DEALER TO AWAIT FURTHER INSPECTION BY THE INSURANCE ADJUSTOR AND A FACTORY REPRESENTATIVE. UPDATED 9/5/2006 - PRIOR TOT HE FIRE THE CONSUMER NOTICED THAT THE POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. THE VEHICLE WAS PARKED WHEN THE SMOKE AND FLAMES APPEARED. THE VEHICLE WAS DEEMED A TOTAL LOSS.*NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10160888June 27, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON THE HIGHWAY DURING SUNNY DRY CONDITIONS, THE SUN ROOF EXPLODED INTO MANY PIECES. THE VEHICLE WAS IMMEDIATELY PULLED OVER BECAUSE SOME SMALL PIECES OF GLASS BEGAN FALLING INTO THE VEHICLE. THE SUNROOF SHADE WAS PULLED SHUT TO PREVENT GLASS FROM FALLING INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED AN EXTERNAL OBJECT CAUSED THE INCIDENT. THE CONTACT DISAGREED WITH THE DEALER BECAUSE THERE WERE OTHER COMPLAINTS ABOUT THE SAME PROBLEM. THE DEALERSHIP REPAIRED THE VEHICLE AT NO COST, AND THE CONTACT HAS A RECEIPT OF THE GLASS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155600April 18, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING UNDER NORMAL CONDITIONS AT 65 MPH, THE SUNROOF SHATTERED AND IMPLODED. THERE WERE NO PRIOR PROBLEMS WITH THE SUNROOF REPORTED. THE SUNROOF WAS NOT STRUCK BY ROCKS OR ROAD DEBRIS. THE BROKEN GLASS FRAGMENTS FELL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND REPAIR. UPDATED 5/16/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152943March 17, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CENTER PANEL OF SUN/MOON ROOF FOUND TO BE SHATTERED FOR NO DISCERNIBLE REASON ON MY 2004 CADILLAC SRX. DEALER WILL NOT ADDRESS PROBLEM AS ONE COVERED BY WARRANTY. AWAITING NEW GLASS PANEL I PAID FOR ($1,050.99) AND INSTALLATION (COST UNKNOWN). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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