Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11399800March 8, 2021
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT I CANNOT SEE WITHOUT HIGH BEAMS ON. I ALMOST CRASHED ON A WINDING ROAD WHEN SWITCHING TO LOW BEAMS BECAUSE OF ON COMING TRAFFIC. I BOUGHT NEW BULBS AND STILL NO GOOD. DID NOT DRIVE AT NIGHT FOR 6 MONTHS BEFORE PURCHASING FOG LIGHTS TO ASSIST LOW BEAMS. GM SHOULD HAVE A RECALL BEFORE SOMEONE ELSE LOOSES THEIR LIFE LIKE THE REPORTED LAW SUITE IN FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397142February 20, 2021
SUSPENSION
WAS DRIVING DOWN THE HIGHWAY GOING SPEED LIMIT OF 70 TO 75 WHEN MY CAR SUDDENLY LOST ALL CONTROL AS IF I WAS ON A SHEET OF ICE AND I TRAVELED UNCONTROLLABLY ACROSS THE ENTIRE HIGHWAY LANES INTO THE CENTER MEDIAN ALMOST INTO ONCOMING TRAFFIC ON THE OTHER SIDE BEFORE COMING TO A STOP
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11390775January 30, 2021
ELECTRICAL SYSTEM
INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390196January 27, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806; (302) 656-3100) WHERE THE MECHANIC DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHCILE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389679January 24, 2021
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT, I CAN'T SEE UNLESS I USE MY HIGH BEAMS, ON LOW BEAMS I CANNOT SEE THE ROADWAY. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THEY ARE AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. SO I WOULD HAVE TO PAY FOR THIS ISSUE REPAIR AND HOPE THAT GENERAL MOTORS WOULD HAVE TO REIMBURSE ME FOR THE REPAIR, I CAN'T IMAGINE A MORE IMPORTANT SAFETY ISSUE THAN NOT BEING ABLE TO SEE AT NIGHT ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388327January 15, 2021
STEERING, SUSPENSION, WHEELS
CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11387006January 7, 2021
EXTERIOR LIGHTING
THE HEADLIGHTS EVEN THOUGH THEY ARE WORKING DON'T PUT OUT ENOUGH LIGHT TO DRIVE AT NIGHT. THERE WAS A LAWSUIT CONCERNING THIS MATTER, THE DEALER WANTED US TO FRONT $2200.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387029January 7, 2021
EXTERIOR LIGHTING
THE LIGHTS ARE ENTIRELY TOO DIM TO DRIVE AFTER NIGHT EXCEPT WITH HIGH BEAMS ON. CADILLAC ADMITTED THERE WAS A WIDESPREAD PROBLEM WITH THE VEHICLE BUT OFFERED NO ASSISTANCE OR RESOLUTION EXCEPT FOR ME PAYING TO REPLACE BOTH HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385802December 31, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS HAVE INCREASINGLY BECOME DIMMER TO THE POINT WHERE IT IS DIFFICULT TO SEE ON THE ROAD AT NIGHT WITHOUT USING HIGH BEAMS. I THINK THE ISSUE BEGAN AROUND THE MIDDLE OF 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385581December 30, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME EXTREMELY DIM CAUSING THE CONTACT TO LOSE SIGHT OF THE ROAD DIVIDERS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC JACKSONVILLE (7999 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 778-7700) WHERE IT WAS DIAGNOSED THAT THE REFLECTOR BEHIND THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385047December 26, 2020
EXTERIOR LIGHTING
THIS IS THE SECOND TIME I'VE ISSUED THIS FORM. THE HEADLAMPS ON MY 2014 CADILLAC SRX (AND ABOUT 300,000 OTHERS) SETTING IS SUCH THAT THE HEADLAMPS' LOW BEAMS DO NOT ILLUMINATE THE ROADWAY DUE TO FAULTY ENGINEERING OR MANUFACTURING AND SHOULD UNDERGO A RECALL SERVICE BY CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383810December 16, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT. THE CONTACT STATED THAT THE HI-BEAM HEADLIGHTS WERE USED WHILE DRIVING AT NIGHT. THE CONTACT THEN TOOK THE VEHICLE TO CREST CADILLAC (6280 TX-121, FRISCO, TX 75034) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VIN. THE CONTACT ALSO SPOKE TO THE SERVICE MANAGER WHO STATED THAT A LETTER WAS SENT OUT IN REGARDS TO THE HEADLIGHT HOWEVER, THERE WAS NO RESPONSE. DUE TO THE NON-RESPONSE, THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378420December 8, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM ON THIS CAR THAT YOU HAVE TROUBLE SEEING THE ROAD AFTER DARK. OTHER PEOPLE HAVE THOUGHT I HAD THE PARKING LIGHTS ON. THE ONLY WAY YOU CAN SEE ON A DARK ROAD IS TO USE THE BRIGHT LIGHTS WHICH ONLY BLINDS THE ONCOMING DRIVERS. THESE LIGHTS ARE VERY DANGEROUS ON CITY STREETS AND TWO LANE ROADS AS YOU CAN'T SEE THE ROAD OR THE SIDES OF THE ROAD . I CAN NOT AFFORD THE $2000 OR MORE THAT IT COSTS TO GET THIS FIXED AS IT CAST OTHERS. THIS A PART DEFECT AND GM SHOULD BE RESPONSIBLE FOR REPLACING FAULTY EQUIPMENT BEFORE CAUSES INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378333December 7, 2020
EXTERIOR LIGHTING
HEAD LIGHTS ARE EXTREMELY DIM FORCING OWNER TO USE HIGH BEAMS ON A SEMI REGULAR BASIS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11377795December 3, 2020
EXTERIOR LIGHTING
MOISTURE ENTERING THE HEADLAMP ASSEMBLY ON MY 2014 CADILLAC SRX CAUSES THE LOW BEAM TO BECOME FOGGY AND UNABLE TO ILLUMINATE THE ROADWAY AT DARK HOURS OR IN THE RAIN WHICH IN TURN RAISES A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377567December 2, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, WHEELS
THE HEADLIGHTS HAVE BEEN GETTING MORE DIM CAUSING SAFETY ISSUES AT NIGHT FORCING ME TO USE THE HIGH BEAMS TO MUCH AND GM TRIED TO FORCE OWNERS TO PAY TO FIX $1700 ESTIMATE OUT POCKET WITH THE HOPE & PRAYER THEY WOULD REIMBURSE THROUGH A THIRD PARTY THAT HAS BEEN A NIGHTMARE AS DOCUMENTED ON:: HTTPS://GMAUTHORITY.COM/BLOG/2020/03/2010-2015-CADILLAC-SRX-OWNERS-STILL-BATTLING-WITH-HEADLIGHT-PROBLEMS/COMMENT-PAGE-5/#COMMENT-1001328 AND HTTPS://CADILLACSOCIETY.COM/2020/03/10/OWNERS-CONTINUE-TO-STRUGGLE-WITH-CADILLAC-SRX-HEADLIGHTS/ I HAD MORE THAN ONE INCIDENT THAT SHOWS MY CAR COULD CAUSE INJURY BASED ON MAKING MISTAKES FOR LACK OF VISIBILITY. THIS IS A DEATH WAITING TO HAPPEN AND GM IS BARELY GOING THROUGH THE MOTIONS TO MAKE SURE THEY ARE NOT IGNORING IT BUT BLOWING IT OFF IN MANY WAYS SUPPRESSING IT IN MANY WAYS . THE OTHER PROBLEMS WITH THE WHEEL BEARINGS AND SUSPENSION ARE SCARY WHEN YOU HEAR THE NOISES AND I THINK MORE SCARY WHEN YOU ASK FOR AN ESTIMATE WHICH I WILL PUT OFF DECIDING TO TAKE A CHANCE WITH AN AREA OF THE CAR THAT CAN TRULY CAUSE DEATH IF THE PAST MEANS ANYTHING. I AM GOING TO MENTION THE PROBLEM WITH THE DEFECTIVE QUE SYSTEM THAT THEY ARE CLEARLY TRYING TO DENY BUT DID PAY 90% OF MY $1000 REPAIR WITHOUT TAKING BLAME AND OF COURSE THIS IS NOT A REAL SAFETY CONCERN BUT WORTH DESCRIBING BECAUSE IT SHOWS A CLEAR PATTERN OF SUPPRESSION AND AVOIDANCE TO RECALL A CLEARLY DEFECTIVE PART OF A VEHICLE . THANK YOU FOR YOUR TIME AND CONSIDERATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11375187November 18, 2020
POWER TRAIN
MOSTLY DURING DECELERATIONS AT LOW SPEEDS, AS IS THE CASE FOR US UPON ENTERING OUR NEIGHBORHOOD, WE EXPERIENCE HARD SHIFTS OR A "BUCK". THERE ARE OCCASIONS WHEN IT WILL HAPPEN WHEN ATTEMPTING A QUICK ACCELERATION FROM A COMPLETE STOP OR LOW SPEED IN CITY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373634November 8, 2020
EXTERIOR LIGHTING
I PURCHASED A 2014 CADILLAC SRX AND THE HEADLIGHTS STOPPED WORKING.WE RETURNED TO THE DEALER WITH IT AND THEY SAID IT WAS CHECKED BEFORE WE LEFT WITH OUT.WE RESEARCHED ON LINE AND DISCOVERED A DEFECTIVE LIGHT DESIGN WAS THE PROBLEM.WE CAN NOT EVER DRIVE OUR CAR AT NIGHT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367093October 29, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS WERE DIM AND PROVIDED INSUFFICIENT LIGHTING WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT A REPLACEMENT WAS OFFERED UNDER A CLASS ACTION LAWSUIT HOWEVER, THE TIME WAS EXPIRED. THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366792October 28, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DEM ALMOST IN A ACCIDENT HAVE TO USE BRIGHT LIGHTS AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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