Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#11311823February 27, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE SO DIM AT NIGHT IT'S DANGEROUS TO DRIVE. I HAVE TO PUT MY HIGH BEAMS ON TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311937February 27, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE VEHICLE ARE DEFECTIVE AND DO NOT WORK! THIS IS A HUGE ISSUE AND THERE ARE RECALLS IN SOME STATES BUT NOT WA STATE. DRIVING AT NIGHT IS DANGEROUS AND I AM REALLY SCARED AS I HAVE ALMOST GOTTEN IN MULTIPLE ACCIDENTS! I HAVE HAD THE HEADLIGHTS REPLACED AT THE DEALERSHIP LAST YEAR FOR OVER $300 AND IT DID NOTHING. THEY ACTUALLY SEEM DIMMER. THERE IS A VERIFIED MOISTURE ISSUE AND YOU CAN SEE CONDENSATION IN THE HEADLIGHT. I HAVE KEPT MY VEHICLE ON THE FACTORY RECOMMENDED SERVICE SCHEDULE IN THE 4 YEARS I HAVE OWNED IT AND IT IS SO DANGEROUS TO DRIVE AT NIGHT. REPLACING THE BULBS TO NEWER BETTER ONES DID NOTHING AND THE DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO. BASED ON THE NUMBER OF COMPLAINTS AND LETTERS SOME OWNERS ARE GETTING THEY ARE AWARE OF THE PROBLEM. AM I SUPPOSED TO SUE GM WHEN I GET IN AN ACCIDENT OR WORSE DUE TO FAULTY EQUIPMENT THAT THEY ARE AWARE OF? WHY IS NOTHING BEING DONE TO HELP? THIS IS SO DANGEROUS.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11311941February 27, 2020
EXTERIOR LIGHTING
MOISTURE IN THE HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311447February 25, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS CONTINUE TO GET DIMMER WITH TIME RENDERING THE VEHICLE NOT DRIVEABLE IN THE DARK. PROBLEM STARTED A COUPLE OF YEARS AGO AND WHEN I INVESTIGATED THE ISSUE, IT APPEARS THAT OVER 300,000 VEHICLES ARE AFFECTED. GM HAS ACKOWLEDGED THE PROBLEM AND SETTLED WITH OWNERS IN CALIFORNIA AND FLORIDA BUT REFUSE TO REPAIR ANY OTHER VEHICLE OUTSIDE THOSE STATES. THE HEADLIGHT SELAS ARE DEFECTIVE ALLOWING MOISTURE TO ENTER THE HEADLIGHT ASSEMBLY CORRDING CONTACTS AFFECTING THE BULBS. ESTIMATED COST TO REPAIR RANGES BETWEEN $1600 AND $3000, REPLACING THE HEADLIGHT ASSEMBLIES WITH THE VERY SAME DESIGN. GM WILL NOT COVER THE COST. MY WIFE WILL NO LONGER DRIVE THE VEHICLE IN THE DARK AS SHE DOESN'T FEEL SAFE ANY LONGER BECAUSE OF THE DIFFICULTY SEEING THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309779February 18, 2020
ENGINE, UNKNOWN OR OTHER
WHILE CAR WAS RUNNING IT STARTED JERKING AND IT WOULD NOT GO FASTER THAN 20MPH. WHEN CAR CAME TO A STOP IT TURNED OFF. WHEN STARTING THE CAR BEFORE IT STARTS RUNNING IT WOULD JERK AGAIN AND SLOWING GO UP TO MAX 30MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309127February 14, 2020
EXTERIOR LIGHTING
MY 2013 SRX HAS DIM LIGHT CAN HARDLY SEE AT NIGHT UNLESS I PUT ON HIGH BEAMS. CADILLAC HAS PAID SOME CUSTOMERS TO HAVE THIS FIXED. THEY ARE JUST GIVING OTHER EFFECTED CUSTOMERS THE RUN A ROUND. THE IN ANY BEAM LIGHTS ARE NOT ADEQUATE AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307452February 6, 2020
UNKNOWN OR OTHER
WHILE UNDER WARRANTY I HAD A NEW CUE INSTALLED. A LITTLE OVER A YEAR LATER IT WENT OUT AGAIN; HOWEVER, THIS TIME I WAS QUOTED $1500 TO REPAIR IT. A FRIEND HAS THE SAME CAR AND HERS WAS RECALLED AND REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302979January 30, 2020
EXTERIOR LIGHTING
KNOWN PROBLEM WITH HEADLAMPS/ HEADLIGHT ASSEMBLIES. THEY ARE SO DIM IT'S LIKE THEY AREN'T EVEN ON. BRIGHTS WORK FINE BUT THE LOW BEAMS ARE ABSOLUTELY AWFUL. WE'VE EVEN CHANGED OUT THE BULBS AND IT MADE ZERO DIFFERENCE. THEY HAVE GOTTEN PROGRESSIVELY WORSE AS TIME GOES ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302328January 27, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRS. THE CONTACT STATED THAT THE HEADLIGHTS OF THE VEHICLE WERE VERY DIM AND MADE IT DIFFICULT TO SEE THE ROAD WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO TWIN CITY BUICK GMC DEALER, (3046 ALCOA HWY, ALCOA, TN 37701, (865) 238-0392) AND WAS DIAGNOSED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301432January 23, 2020
EXTERIOR LIGHTING
THIS CAR HAS LIGHTING THAT IS COMPLETELY FAULTY.IF THE CAR IS DRIVEN WHEN THE HEADLIGHTS ARE PRODUCING LOW LIGHT OR NO LIGHT, THEY CAN CREATE A SAFETY HAZARD AND POSE A DANGER TO THE DRIVER, OTHER DRIVERS, AND PEDESTRIANS.TO HOPEFULLY REMEDY THE ISSUE, IN FEB,2019 WE PURCHASED SEALIGHT H11/H9 LOW BEAM 9005/HB3 HIGH BEAM LED HEADLIGHT BULBS AT THE RECOMMENDATION OF THE MORRIES CADILLAC SERVC TM.THEY WERE AWARE OF THIS ISSUE AND SAID THE NEW LIGHTS WOULD CORRECT THE PROBLEM.AFTER PURCHASING THEM WE BROUGHT THEM TO HAVE THEM INSTALLED.THEY WORKED FOR A COUPLE OF MONTHS AND ONCE AGAIN ARE NOT WORKING.THIS DID NOT CORRECT THE ISSUE.UPON FURTHER INVESTIGATION,WE DISCOVERED THAT THERE IS A CADILLAC SRX HEADLIGHT CLASS ACTION LAWSUIT ALLEGING THE LIGHTS HAVE SEALS THAT ALLOW MOISTURE TO RUIN THE HEADLIGHTS, CAUSING THEM TO BECOME DIM AND FINALLY FAIL.ACCORDING TO THE PLAINTIFF, 2010-2015 SRX SUVS HAVE THE HEADLIGHT PROBLEMS THAT ARE CAUSED NOT ONLY BY THE SEALS BUT BY AIR VENTS THAT INTERFERE WITH THE PROPER FLOW OF AIR.CUSTOMERS COMPLAIN ABOUT HEADLIGHTS THAT SUFFER FROM CONDENSATION PROBLEMS FROM THE ALLEGEDLY DEFECTIVE SEALS THAT CREATE MOISTURE THAT LEAVES DRIVERS BLIND AT NIGHT. GENERAL MOTORS ALLEGEDLY KNOWS ABOUT THE SRX HEADLIGHT PROBLEMS THAT CAN CAUSE ELECTRICAL SHORT CIRCUITS.ACCORDING TO THE CLASS ACTION LAWSUIT, GM HAS SENT TECHNICAL SERVICE BULLETINS TO CADILLAC DEALERS INFORMING TECHNICIANS WHAT TO DO IF CUSTOMERS COMPLAINED ABOUT THE HEADLIGHTS.THE AUTOMAKER ALSO CREATED A CUSTOMER SERVICE PROGRAM FOR SRX DRIVERS, BUT THE PLAINTIFF CLAIMS REPAIRS BY DEALERS ARE USELESS BECAUSE DEFECTIVE PARTS ARE REPLACED BY THE SAME DEFECTIVE PARTS.THIS IS A PROBLEM THAT IS EXTREMELY UNSAFE AND IS COSTING CONSUMERS MONEY TO TRY TO REMEDY, TO NO AVAIL. DOES SOMEBODY HAVE TO DIE FOR THIS PROBLEM TO BE ADDRESSED FOR ALL SRX OWNERS!! GM SHOULD BE HELD RESPONSIBLE FOR ALL OWNERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299508January 15, 2020
EXTERIOR LIGHTING
DURING THE HOLIDAYS I STARTED NOTICING THAT MY HEAD LIGHTS WERE REALLY DIM. THEY ARE SO DIM THERE'S ACTUALLY NO LIGHT SHINING DIRECTLY ON THE ROAD IN FRONT OF THE VEHICLE. MOST SC ROADS DO NOT HAVE STREET LIGHTS SO I'VE HAD TO USE MY BRIGHT LIGHTS AND I ACTUALLY RECEIVED A VERBAL WARNING FROM HIGHWAY PATROL FOR HAVING MY BRIGHTS ON. SO I TOOK MY VEHICLE TO JONES CHEVROLET/CADILLAC BEFORE NEW YEARS EXPECTING THE PROBLEM TO BE A SIMPLE BULB CHANGE. MR. JOHN JONES TOLD ME THAT HE'S BEEN SEEING MORE AND MORE OF THE SAME VEHICLE/SAME PROBLEM AND THAT IT'S THE ENTIRE ASSEMBLY THAT NEEDS TO BE REPLACED. HE SAID SOMETHING ABOUT A MALFUNCTION WITH THE LOW BEAM SHUTTERS? HE WAS EXPECTING TO FIND IT ON RECALL AND SAID THAT PERHAPS GM HASN'T GOTTEN TO MY VIN YET AND TO KEEP CHECKING OR THAT I COULD PAY THE $1500 TO REPAIR AND GET REIMBURSED ONCE IT IS RECALLED. I'M HOPING THIS MATTER WILL BE INVESTIGATED AS IT IS A SAFETY ISSUE. I CAN'T DRIVE SAFELY AT NIGHT AND IT'S MY ONLY TRANSPORTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299360January 14, 2020
POWER TRAIN, EXTERIOR LIGHTING
MY LIGHTS ON LOW BEAM ARE SO DIM I CAN'T DRIVE AT NIGHT. I CAN'T SEE THEY ARE SO DIM THEY ARE CLOUDY. CADALLIAC DEALER SAYS IT'S A DEFECT IN LIGHT FROM MOISTURE AND I HAVE TO REPLACE THE WHOLE ASSEMBLY AND WITH THE SAME DEFECTIVE LIGHT. IT WILL HAPPEN AGAIN. GM SHOULD RECALL THESE AND FIX THE PROBLEMS. THEY KNOW THERE'S A PROBLEM BUT REFUSE. THE POWER TRANSMISSION HAS A HESITATE IN IT SOMETIMES IN FIRST GEAR TAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299373January 14, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE NOT VERY BRIGHT. THE BULB LOOKS CLOUDY. I ASKED THE DEALER SERVICE DEPARTMENT AND THEY COULDN'T SEE A PROBLEM. I DON'T DRIVE AT NIGHT IF I HAVE A CHOICE SINCE THE LIGHTS ARE SO DIM. THE PROBLEM STARTED ABOUT 2 YEARS AGO BUT I HAVEN'T DONE ANYTHING SINCE THE SERVICE DEPARTMENT DIDN'T SEE A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297927January 8, 2020
ELECTRICAL SYSTEM, EQUIPMENT, ELECTRONIC STABILITY CONTROL (ESC)
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297930January 8, 2020
EXTERIOR LIGHTING
THIS CAR IS ABSOLUTELY UNSAFE TO OPERATE AT NIGHT. THE HEADLIGHTS ARE WAY TOO DIM. I HAVE REPLACED THE BULBS MULTIPLE TIMES BUT THAT IS NOT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296991January 3, 2020
EXTERIOR LIGHTING
CADILLAC WILL NOT STAND BEHIND THE FAULTY HEADLIGHT ASSEMBLY THAT HAS ALLOWED DUST INTO THE LENS AREA MAKING IT IMPOSSIBLE TO DRIVE WITH LOW BEAMS AT NIGHT. BOTH HEADLIGHT ASSEMBLY NEED TO BE REPLACED IF I AM EVER GOING TO BE ABLE TO DRIVE AT NIGHT. QUOTED A PRICE OF OVER $1,000 FOR PARTS AND LABOR. I HAVE ALREADY UPGRADED LOW BEAM LIGHTS AND HAD LENSES PROFESSIONALLY POLISHED. A SEARCH ON GOOGLE SHOWS MANY COMPLAINTS ABOUT THIS PROBLEM AND EVEN CLASS ACTION LAWSUITS FILED BUT STILL NO HELP FROM CADILLAC. LOW BEAMS HAVE BEEN GETTING PROGRESSIVELY WORSE OVER TIME. I CAN ACTUALLY SEE DUST/DIRT ON THE INSIDE OF THE LENS BUT SINCE IT IS A SEALED UNIT NO WAY TO CLEAN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291748December 28, 2019
EXTERIOR LIGHTING
I HAVE A PROBLEM WITH THE HEAD LIGHTS ARE NOT BIGHT ENOUGH. I CAN BARELY SEE THE ROAD. WE HAD IT CHECK AT THE DEALERSHIP AND THEY SAID YES THE HEAD LIGHTS ARE DEFECTIVE JUST LIKE THE ONES ON RECALL BUT OUR VIN NUMBER IS NOT LISTED. I HAVE SPOKE TO GM BUT THEY SAY I NEED TO GO THROUGH THE DEALERSHIP BUT THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING. I TOLD THE DEALERSHIP AND GM THAT I CAN NOT SEE WELL ENOUGH AT NIGHT TO BE DRIVING. IT IS NOT MY EYES BECAUSE MY SISTER WHO HAS A 2013 BUICK ENCLAVE DROVE OUR CAR AND DID NOT THINK THE HEAD LIGHTS WERE EVEN ON. SHE COULD NOT BELIEVE IT. THEY WANT ME TO PAY $1500.00 TO GET THEM FIXED. I ALSO TOLD THEM THAT I WAS LETTING MY INSURANCE KNOW SO IF I HAVE AN ACCIDENT, I WANT THEM TO GO AFTER GM AND THE DEALERSHIP. THIS IS A VERY DANGEROUS PROBLEM. THERE ARE TIMES I HAVE TO DRIVE AFTER DARK. I HAVE NOT HAD AN ACCIDENT YET. I AM TRYING TO GET SOMETHING DONE TO THE LIGHTS SO THAT WON'T HAPPEN. MY LIFE AND MY HUSBAND'S LIFE IS IMPORTANT TO US, IT MAY NOT BE SO WITH GM OR THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290906December 23, 2019
EXTERIOR LIGHTING
2013 CADILLAC SRX HEADLIGHTS ARE SO DIM THAT IT IS TOO DANGEROUS TO USE THEM FOR NIGHT DRIVING. NUMEROUS OTHER IDENTICAL COMPLAINTS HAVE BEEN MADE TO THE NHTSA. THE LOCAL DEALERSHIP STATED THAT THEY HAVE NUMEROUS OTHER CUSTOMERS WITH THE IDENTICAL COMPLAINT. THIS AFFECTS MORE SIMILAR VEHICLES OTHER THAN 2013. CLASS ACTION LAW SUITS HAVE BEEN MADE AND ACTED UPON IN BOTH CALIFORNIA AND FLORIDA. THIS ISSUE IS APPLICABLE IN ALL STATES AND SITUATIONS WHERE THE PROBLEM EXISTS. THE PRESCRIBED FIX IS A ONE-FOR-ONE REPLACEMENT WHICH WOULD RESULT IN A SIMILAR PROBLEM DOWN THE LINE. . IT APPEARS THAT THE PROBLEM IS WITH THE INTERNAL CIRCULAR LENS IN FRONT OF THE LAMP WHICH IS SO OPAQUE THAT LIGHT FROM THE LAMP DOES NOT GO THROUGH PROPERLY BUT IS DIMMED TO A POINT WHERE IT MAKES THE HEADLAMPS UNSAFE. UNSAFE IS THE KEY WORD....UNSAFE..UNSAFE..UNSAFE..WHENEVER THE HEADLAMPS ARE BEING DEPENDED ON FOR NIGHT TIME DRIVING A WORK SCHEDULER AT THE LOCAL DEALER STATED THAT THEY HAVE NO ALTERNATIVE CORRECTION FOR THIS ISSUE AND THAT IT WOULD TAKE SOME PEOPLE TO DIE DUE TO THIS ISSUE BEFORE A PROBLEM RESOLUTION WOULD BE PUT IN PLACE....PRETTY SAD OPINION !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290467December 21, 2019
EXTERIOR LIGHTING
SERVICE ADVANCED FRONT LIGHTING THAT DEALS WITH ADAPTIVE FORWARD LIGHTING FOR CADILLAC SRX HEADLIGHTS. NOW THIS IS A KNOWN SAFETY ISSUE THAT CADILLAC REFUSES TO TAKE CARE OF . THERE HAVE BEEN CLASS ACTION LAW SUITS FILED ON THIS TOPIC AND CASES WON IN TWO STATES FLORIDA & CALIFORNIA WHERE GM HAD TO REPLACE THESE FAULTY HEADLIGHTS AT THEIR EXPENSE. WHAT ABOUT THOSE OF US IN THE 48 STATES THAT HAVE THESE PROBLEMS AND CADILLAC SAYS YOU HAVE TO PAY $ 1,400 UPFRONT THEN APPEAL THE REPAIR AND THEY WILL SEE IF IT IS WARRANTED FOR REIMBURSEMENT. LOOK FOLKS AT NHTS THIS IS A SAFETY ISSUE WHEN A VEHICLE'S HEADLIGHTS ARE NOT WORKING PROPERLY AND THE GOVERNMENT NEEDS TO GO AFTER GENERAL MOTORS AND HAVE THEM FIX THIS AT THEIR EXPENSE. THIS IS JUST LIKE THE TAKATA AIR BAG RECALL. DOESN'T NHTS CARE ABOUT PEOPLE DRIVING AROUND WITH UNSAFE HEADLIGHTS THAT DO NOT WORK PROPERLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290369December 20, 2019
EXTERIOR LIGHTING
RAN OFF THE ROAD DUE TO POOR VISIBILITY WITH LOW BEAM HEAD LIGHTS. COULD NOT SEE THE CURVE IN THE COUNTRY ROAD...NO LINES WERE ON THE ROAD. IT WAS RAINING AND THE LOW BEAM LIGHTS FAILED TO ILLUMINATE THE ROAD. TRIED RUNNING WITH HIGH BEAMS BUT KEPT GETTING FLASHED BY ONCOMING DRIVERS HEADLIGHTS. WAS GOING SLOW DUE TO POOR VISIBILITY SO NO DAMAGE....JUST VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX