Cadillac SRX Complaints (2016)

169 consumer complaints on file.

#11362429October 2, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE BECOME DIM AND IT IS VERY HARD TO SEE AT NIGHT. GM KNOWS ABOUT THE PROBLEM BUT THEY HAVE NOT ISSUED A RECALL. BOTH HEAD LAMP ASSEMBLIES NEED TO BE REPLACED ON MY 2016 SRX AT A COST OF $1700+. IT IS UNSAFE TO DRIVE THIS CAR AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361568September 28, 2020
UNKNOWN OR OTHER
MY RADIO SCREEN ON MY 2016 CADILLAC SRX HAS SPIDER WEB CRACKS ON BOTH THE LEFT SIDE AND THE RIGHT SIDE. IT STARTED SMALL, ABOUT SIX MONTHS AGO, AND THE CRACKS KEEP GROWING AND SPREADING. THE DEALER WANTS TO CHARGE ME $1,500.00 TO REPLACE THE ENTIRE RADIO CONSOLE, BUT IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361050September 25, 2020
EXTERIOR LIGHTING
THE LOWBEAMS OF MY HEADLIGHTS ARE SO DIM I CANNOT DRIVE AT NIGHT. DON'T FEEL SAFE AT ALL. TOOK TO A DEALER AND THEY WANTED TO REPLACE THE WHOLE ASSEMBLY AT MY EXPENSE WHICH IS $2K. I WAS TOLD REPLACING THE BULB WILL NOT FIX SITUATION AS IT IS THE HOUSING THAT IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361027September 24, 2020
EXTERIOR LIGHTING
HEADLIGHTS ARE DIM MAKING IT UNSAFE TO DRIVE AT NIGHT. HAVING TO USE HIGHBEAMS TO DRIVE. VERY UNSAFE. THESE VEHICLES SHOULD BE RECALLED FOR LIGHTING. HAS BEEN LIKE THIS FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353681September 8, 2020
UNKNOWN OR OTHER
I HAVE A 2016 CADILLAC SRX THE RADIO HAS SPIDER WEB CRACKING IN THE SCREEN, THIS IS THE SECOND TIME SINCE I HAVE OWNED THE CAR ITS HAPPENED CAUSING THE RADIO TO FREEZE AND NOT FUNCTION CADILLAC DOES NOT WANT TO COVER THE FAULTY PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349856August 17, 2020
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL DAMAGE ACCIDENT HAPPENED LESS THAN 30 DAYS BEFORE SELLING TO ME AND HAD NOT BEEN REFLECTED ON THE CARFAX YET THE DEALER KNEW. I ALSO PAID OVER $500 FOR A FUEL INJECTOR ISSUE THAT WAS CAUSING ENGINE MISFIRING. ON A LONG TRIP MY CHECK ENGINE LIGHT STARTING FLASHING. I GOT IT INTO A REPAIR SHOP IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342472July 31, 2020
UNKNOWN OR OTHER
THE CUE SCREEN DELAMINATED AND LOOKS LIKE SPIDER WEBS. UNIT NO LONGER FUNCTIONS TO TOUCH. I HAD TO HAVE THE SCREEN REPLACED FOR $400.00 OUT OF POCKET. GM WON'T COVER THIS KNOWN PROBLEM. I FINALLY GAVE UP ON GM AND HAD IT REPAIRED MYSELF ON 7-30-2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325934May 26, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO DIM IT MAKES IT UNSAFE TO DRIVE AT NIGHT WITHOUT THE HIGH BEAMS ON. I HAVE COMPLAINED AND COMPLAINED ABOUT THIS. IT IS A MANUFACTURED DEFECT BUT THEY WANT 1500.00 TO FIX IT!*TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323281May 4, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DIM AT NIGHT AND ALMOST TRANSLUCENT DURING THE DAY. I UNDERSTAND THAT THERE IS NO RECALL AT THIS TIME BUT THE HEADLIGHTS ARE A SAFETY ISSUE. NOT ONLY IT IS A SAFETY ISSUE IS A COSTLY ONE AT THAT WHICH THE OWNER HAS TO FOOT THE BILL WHICH IS BAD BUSINESS AND DECEIVING THE CADILLAC OWNERS. THIS SHOULD BE LOOKED INTO BECAUSE APPERANTLY I AM NOT THE ONLY ONE HAVING THIS ISSUE AND GM SHOULD MAKE GOOD ON THIS DEFECT AND SHOW PROPER CUSTOMER SERVICE TO ALL OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323024May 2, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
ON LIGHTS THEY ARE VERY DIM, MAKEING IT A RIST TO DRIVE AT NIGHT, SAFTY. ON BRAKE MAKES A SQUEEL WHEN APPLYING, HAD IT IN TO SERVICE SEVERAL TIMES ,THEY SAY NOTHING IS WRONGWITH IT. CADALICS SHOULD NOT MAKE NOISE LIKE THAT MAKES POEPLE LOOK AT CAR LIKE SOMETHINGS WRONG WITH IT,WHICH IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315893March 3, 2020
EXTERIOR LIGHTING
THE HEADLAMPS ON THE 2016 SRX HAVE A DESIGN DEFECT. THE LENS ON THE LOW BEAMS CLOUD OVER AND DIMINISH THE LIGHT TO THE POINT THAT THE VEHICLE IS USABLE AT NIGHT ONLY WITH HIGH BEAMS ON ALL THE TIME. CADILLAC REPORTS THAT BRAND NEW LENS' ONLY LAST 1 TO THREE YEARS. THE COST TO REPLACE IS APPROXIMATELY $1600 . THIS IS A RECURRING COST AND CREATES A SAFETY HAZARD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306202January 30, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DIM HEADLIGHTS DANGEROUS TO DRIVE AT NIGHT. COSTLY $4000.00 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299394January 14, 2020
UNKNOWN OR OTHER
REMOTE START DOES NOT FUNCTION PROPERLY. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 3 YEARS. DEALER UNABLE TO OFFER ANY SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298958January 13, 2020
EXTERIOR LIGHTING
DIM LIGHTS ARE NOT SUFFICIENT TO SEE TO DRIVE AT NIGHT. IT IS A VERY DANGEROUS SITUATION. WE HAVE TO USE THE HIGH BEAM IN ORDER TO SEE ANYTHING IN THE ROAD AND PUT ON DIM WHEN CARS ARE APPROACHING . THIS SITUATION SHOULD BE A RECALL FROM GENERAL MOTORS. THIS HAS NOT BEEN PROPERLY ADDRESSED. TALKING WITH OTHER OWNERS THE COMPLAINT IS ONGOING AND RESULTS IN COSTLY REPAIRS WITHOUT GOOD RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297364January 6, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM, WHICH MADE IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT. FIELDS CADILLAC ST. AUGUSTINE (904-823-3000, LOCATED AT 375 OUTLET MALL BLVD, ST. AUGUSTINE, FL 32084) WAS CONTACTED BY PHONE AND STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292236December 31, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
I WAS THE OWNER/OPERATOR OF THE SRX WAS T-BONED ON THE PASSENGER SIDE, AIR BAG TRIGGERED ERROR MESSAGE AND DID NOT DEPLOY, SEATBELT DID NOT LOCK IN PLACE UNTIL AFTER I HIT THE DASH RESULTING IN UNHARNESSED CONTACT IN CABIN CAUSING OVER $200K IN MEDICAL BILLS TO DATE TO RIGHT SHOULDER, HEAD, NECK AND BACK.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11289235December 16, 2019
SERVICE BRAKES
I WAS SITTING AT A TRAFFIC LIGHT STATIONARY ON A CITY STREET WITH A STEEP HILL. I HAD MY FOOT ON THE BREAK WAITING FOR THE LIGHT TO TURN GREEN. MY BREAKS STARTED TO VIBRATE AND THEN WENT OUT COMPLETELY AND I ROLLED BACK INTO THE CAR BEHIND ME.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11287096December 5, 2019
EXTERIOR LIGHTING
THE LIGHTS HAVE BEEN SO DIM SINCE THE DAY THAT I BOUGHT THE CAR IN MARCH 2019. I SPOKE TO CADILLAC AFTER I NOTICED THE ISSUE AND THEY SAID THAT THERE WAS AN ISSUE THAT THEY WERE AWARE OF BUT THAT THE RECALL WAS ONLY 90 DAYS. SHE SAID THAT GENERAL MOTORS WOULD PAY $700 OF THE PURCHASE OF A NEW LIGHT CASING $1600 BUT CADILLAC STATED THAT THE LIGHTING IS A BAD PRODUCT NOT ANY FAULT OF THE OWNER SO THE MANUFACTURER SHOULD COVER THE WHOLE COST TO THE OWNER OF EVERY SRX OF THIS MODEL. THIS IS A HUGE SAFETY CONCERN. ITS SO VERY DANGEROUS. PLEASE HELP. THERE ARE SEVERAL WEBSITES BACKING UP THE ISSUE WITH THESE HEADLIGHTS. LAWSUITS AND SO FORTH. PLEASE HOLD GM RESPONSIBLE FOR PUTTING VEHICLES ON THE ROAD WITH KNOWN ISSUES AND NOT TAKING RESPONSIBILITY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282555November 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING 40 MPH, THE HEADLIGHTS SWITCHED FROM HIGH TO LOW BEAMS INDEPENDENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267725October 10, 2019
EXTERIOR LIGHTING
EXTERIOR LIGHTING, LOW BEAM HEADLIGHTS, ARE TOO DIM TO DRIVE AT NIGHT. DANGEROUS HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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